jopie505
New Member
Posts โข 21
Likes โข 8
November 2014
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Warning Ebay selling and buyer, by jopie505 on Feb 22, 2016 15:47:46 GMT 1, Hi everyone,
Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction.
I would like to share this experience with you.
The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667).
After slow payment, I sent him the tube to a shipping address in London.
Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation.
I replied that this was not true, and asked him for proof. Buyer ignored me since the request.
Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer.
So Ebay took his site, and forced me to refund the whole amount within 5 working days.
In the meantime seller still ignored my aproaches towards him.
5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me.
Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address).
I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck.
Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email.
Gone print and gone all costs Ebay en Paypal still claim for their great services.
Hope this recent (December 2015) experience will help others.
Any thoughts to get my artwork back are welcome.
Br,
Johan
Hi everyone,
Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction.
I would like to share this experience with you.
The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667).
After slow payment, I sent him the tube to a shipping address in London.
Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation.
I replied that this was not true, and asked him for proof. Buyer ignored me since the request.
Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer.
So Ebay took his site, and forced me to refund the whole amount within 5 working days.
In the meantime seller still ignored my aproaches towards him.
5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me.
Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address).
I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck.
Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email.
Gone print and gone all costs Ebay en Paypal still claim for their great services.
Hope this recent (December 2015) experience will help others.
Any thoughts to get my artwork back are welcome.
Br,
Johan
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Goooogle Male
New Member
Posts โข 728
Likes โข 247
December 2010
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Warning Ebay selling and buyer, by Goooogle Male on Feb 22, 2016 16:47:49 GMT 1, You must have the buyer's address as you sent the artwork to it... Send him a letter by registered (special) delivery stating clearly the refunded artwork is not legally his as it has been refunded in full and that if not returned to you within say, 7 days from receipt you will begin legal action.
If nothing heard, after 7 days just issue a small claims court writ - can be done online for ยฃ50. That will get his attention. If you have to actually go to court you can claim the writ (and any other associated costs) from him. As you have refunded in full it will be impossible for him to win the case and they can issue a CCJ against him.
Another option is that as he illegally holds your property (contract null and void due to refund) then you can always make a report of theft to his local police station.
You've given him enough time to act 'decently' now - from here on in, act strongly and decisively and you will get your print back.
You must have the buyer's address as you sent the artwork to it... Send him a letter by registered (special) delivery stating clearly the refunded artwork is not legally his as it has been refunded in full and that if not returned to you within say, 7 days from receipt you will begin legal action.
If nothing heard, after 7 days just issue a small claims court writ - can be done online for ยฃ50. That will get his attention. If you have to actually go to court you can claim the writ (and any other associated costs) from him. As you have refunded in full it will be impossible for him to win the case and they can issue a CCJ against him.
Another option is that as he illegally holds your property (contract null and void due to refund) then you can always make a report of theft to his local police station.
You've given him enough time to act 'decently' now - from here on in, act strongly and decisively and you will get your print back.
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Graham H
Junior Member
Posts โข 2,298
Likes โข 2,409
November 2012
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Warning Ebay selling and buyer, by Graham H on Feb 22, 2016 16:49:39 GMT 1, My understanding of a situation like this is that irrespective of the item being damaged or not as described, the buyer always needs to prove that he has returned the item ( with tracking information that ebay do check ) before they will action any form of refund.
The only debate then tends to be around who pays for postage ( which if not as described or damaged the seller is normally liable for )
This process takes weeks rather than days.. so what you have said below just doesn't sound right to me
G
Sorry to hear about these events. Do Ebay only give 5 days to resolve issues? I would expect eBay to allow the seller time to get back the item before refunding, plus proof from the buyer's side that the item was damaged and shipped back to the seller. Perhaps you can open a claim with paypal?? Hi everyone, Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction. I would like to share this experience with you. The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667). After slow payment, I sent him the tube to a shipping address in London. Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation. I replied that this was not true, and asked him for proof. Buyer ignored me since the request. Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer. So Ebay took his site, and forced me to refund the whole amount within 5 working days. In the meantime seller still ignored my aproaches towards him. 5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me. Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address). I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck. Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email. Gone print and gone all costs Ebay en Paypal still claim for their great services. Hope this recent (December 2015) experience will help others. Any thoughts to get my artwork back are welcome. Br, Johan
My understanding of a situation like this is that irrespective of the item being damaged or not as described, the buyer always needs to prove that he has returned the item ( with tracking information that ebay do check ) before they will action any form of refund. The only debate then tends to be around who pays for postage ( which if not as described or damaged the seller is normally liable for ) This process takes weeks rather than days.. so what you have said below just doesn't sound right to me G Sorry to hear about these events. Do Ebay only give 5 days to resolve issues? I would expect eBay to allow the seller time to get back the item before refunding, plus proof from the buyer's side that the item was damaged and shipped back to the seller. Perhaps you can open a claim with paypal?? Hi everyone, Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction. I would like to share this experience with you. The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667). After slow payment, I sent him the tube to a shipping address in London. Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation. I replied that this was not true, and asked him for proof. Buyer ignored me since the request. Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer. So Ebay took his site, and forced me to refund the whole amount within 5 working days. In the meantime seller still ignored my aproaches towards him. 5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me. Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address). I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck. Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email. Gone print and gone all costs Ebay en Paypal still claim for their great services. Hope this recent (December 2015) experience will help others. Any thoughts to get my artwork back are welcome. Br, Johan |
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Poly Mindset
Junior Member
Posts โข 1,174
Likes โข 1,578
March 2014
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Warning Ebay selling and buyer, by Poly Mindset on Feb 22, 2016 17:56:15 GMT 1, Hi everyone, Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction. I would like to share this experience with you. The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667). After slow payment, I sent him the tube to a shipping address in London. Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation. I replied that this was not true, and asked him for proof. Buyer ignored me since the request. Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer. So Ebay took his site, and forced me to refund the whole amount within 5 working days. In the meantime seller still ignored my aproaches towards him. 5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me. Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address). I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck. Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email. Gone print and gone all costs Ebay en Paypal still claim for their great services. Hope this recent (December 2015) experience will help others. Any thoughts to get my artwork back are welcome. Br, Johan
Hi everyone, Here to warn you about Ebay, and an ebay user who stole my D*Face Statue of Liberty after an auction. I would like to share this experience with you. The buyer dazzaq1979 AKA Darren Cooke from Exmouth has won the auction (ebay 221937361667). After slow payment, I sent him the tube to a shipping address in London. Within a few days of receiving he sent via the Ebay complaint system me a notification that said that what was receives was damaged and therefore not according the description from the Ebay auction. He suggested in this notification to sent me back the money and he will than sent back the art work, or to agree a compensation. I replied that this was not true, and asked him for proof. Buyer ignored me since the request. Ebay agreed with his statement and told me to sent back all the money within 5 working days. They told me that they have no part in re-shipping off the good. Ebay is also not interested in seeing evidence from claim from the buyer. So Ebay took his site, and forced me to refund the whole amount within 5 working days. In the meantime seller still ignored my aproaches towards him. 5 working passed quickly, than Ebay (via their direct order to Paypal) collected all the money from my bank account, without giving permission from me. Still the seller ignored my approaches towards him. Also when I phone him he hang up (via Ebay you can request for contact details, which were btw different than shipping address). I was still in a 1 direction email discussion with Ebay (everytime another call center member, who does the case all over again (way of ebay to disangouras open cases)) and warned them at the end that they will be involved with the steal of my art work. ebay does give no f/*ck. Until today the art work has not been sent back, and the buyer hangs up the phone or ignores email. Gone print and gone all costs Ebay en Paypal still claim for their great services. Hope this recent (December 2015) experience will help others. Any thoughts to get my artwork back are welcome. Br, Johan My God will Ebay ever be fair in their decisions. The answer is a resounding NO! I recently wrote a post on How Ebay Gives Buyers a License to Steal. I swear to you it's true. Bottom line is don't sell anything on Ebay, especially your art. This post sickens me and I am sorry for your loss. I feel your pain and wish you the best of luck. So far I have had none getting my items back or any of my money that was refunded to the buyer(thief) credited back to my account. I have not given up, but it sure seems like Ebay just washes their hand of their wrongful decisions. I say to all members on this forum FUCK EBAY!!! |
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jopie505
New Member
Posts โข 21
Likes โข 8
November 2014
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Warning Ebay selling and buyer, by jopie505 on Feb 22, 2016 18:59:58 GMT 1, tnx sof far for the great thoughts.
an yes 5 working days, that is what ebay gave me after making their decision.
Is there a link to issue a small claims court writ?
Cheers
Johan
tnx sof far for the great thoughts.
an yes 5 working days, that is what ebay gave me after making their decision.
Is there a link to issue a small claims court writ?
Cheers
Johan
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sommguy
New Member
Posts โข 420
Likes โข 284
April 2014
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Warning Ebay selling and buyer, by sommguy on Feb 22, 2016 19:13:18 GMT 1, You need to not use eBay. Or use them to market the print and close auction prematurely. Get contact info from bidders they eBay and go direct.
eBay is a vacuum to suck out cash from anywhere possible. You got caught up in their own BS
You need to not use eBay. Or use them to market the print and close auction prematurely. Get contact info from bidders they eBay and go direct.
eBay is a vacuum to suck out cash from anywhere possible. You got caught up in their own BS
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jopie505
New Member
Posts โข 21
Likes โข 8
November 2014
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Warning Ebay selling and buyer, by jopie505 on Feb 24, 2016 14:49:57 GMT 1, Hi Graham,
I wish it wash true, and Ebay took this responsibility. I could live with that process, but Ebay does not do it that way. I have almost been bagging in emails to all their call centre members, but Ebay is death to this. They did not want to see the proof, thee did not want to give me more time, the did not want to wait for the reshipment before refunding him.
My understanding of a situation like this is that irrespective of the item being damaged or not as described, the buyer always needs to prove that he has returned the item ( with tracking information that ebay do check ) before they will action any form of refund. The only debate then tends to be around who pays for postage ( which if not as described or damaged the seller is normally liable for ) This process takes weeks rather than days.. so what you have said below just doesn't sound right to me G Sorry to hear about these events. Do Ebay only give 5 days to resolve issues? I would expect eBay to allow the seller time to get back the item before refunding, plus proof from the buyer's side that the item was damaged and shipped back to the seller. Perhaps you can open a claim with paypal??
Hi Graham, I wish it wash true, and Ebay took this responsibility. I could live with that process, but Ebay does not do it that way. I have almost been bagging in emails to all their call centre members, but Ebay is death to this. They did not want to see the proof, thee did not want to give me more time, the did not want to wait for the reshipment before refunding him. My understanding of a situation like this is that irrespective of the item being damaged or not as described, the buyer always needs to prove that he has returned the item ( with tracking information that ebay do check ) before they will action any form of refund. The only debate then tends to be around who pays for postage ( which if not as described or damaged the seller is normally liable for ) This process takes weeks rather than days.. so what you have said below just doesn't sound right to me G Sorry to hear about these events. Do Ebay only give 5 days to resolve issues? I would expect eBay to allow the seller time to get back the item before refunding, plus proof from the buyer's side that the item was damaged and shipped back to the seller. Perhaps you can open a claim with paypal?? |
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Warning Ebay selling and buyer, by Rouen Cathedral on Feb 24, 2016 16:53:02 GMT 1, This is odd. eBay usually makes the buyer return item before and refund is made. Especially eith no proof of photos.
This is odd. eBay usually makes the buyer return item before and refund is made. Especially eith no proof of photos.
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Complex iCom
New Member
Posts โข 142
Likes โข 256
March 2015
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Warning Ebay selling and buyer, by Complex iCom on Feb 24, 2016 18:26:53 GMT 1, I really feel for you, people do things like this on Ebay a lot, they even broke something a friend of mine sold to prove it was damaged... madness! Good luck, hope it works out for you.
I really feel for you, people do things like this on Ebay a lot, they even broke something a friend of mine sold to prove it was damaged... madness! Good luck, hope it works out for you.
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zynaps
New Member
Posts โข 75
Likes โข 52
January 2016
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Warning Ebay selling and buyer, by zynaps on Mar 2, 2016 13:28:01 GMT 1, You have his address. Pay 4-5 guys some cash and go pick your piece personally, at his place. Simple.
You have his address. Pay 4-5 guys some cash and go pick your piece personally, at his place. Simple.
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Deleted
Posts โข 0
Likes โข
January 1970
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Warning Ebay selling and buyer, by Deleted on Mar 16, 2016 9:22:30 GMT 1, WhileI personally haven't had issues with selling art or other items on Ebay, reading the terms for sellers and hearing horror stories I now would be very reluctant to use it.
If push came to shove I'd only offer collection only so at least there couldn't be any 'damaged in transit claims'
Hope you get the issue resolved
WhileI personally haven't had issues with selling art or other items on Ebay, reading the terms for sellers and hearing horror stories I now would be very reluctant to use it.
If push came to shove I'd only offer collection only so at least there couldn't be any 'damaged in transit claims'
Hope you get the issue resolved
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