Roman Emperor
New Member
Posts โข 165
Likes โข 115
November 2016
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Souled out studios , by Roman Emperor on May 11, 2017 14:50:29 GMT 1, My Oil Can has not arrived yet, after nearly 5 weeks.
Anyone else is still waiting?
I wrote a couple of emails to SOS to get the tracking code, but no answer at all! I received mine some weeks ago, I don't think there was a tracking code. I hope you get yours soon As they ship only through registered mail there should be a tracking code, starting with RR...
Let's hope to receive an answer from them anyway. So far the customer service seems very poor.
Thanks for your comment.
My Oil Can has not arrived yet, after nearly 5 weeks.
Anyone else is still waiting?
I wrote a couple of emails to SOS to get the tracking code, but no answer at all! I received mine some weeks ago, I don't think there was a tracking code. I hope you get yours soon As they ship only through registered mail there should be a tracking code, starting with RR...
Let's hope to receive an answer from them anyway. So far the customer service seems very poor.
Thanks for your comment.
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Dust Buster
New Member
Posts โข 286
Likes โข 287
March 2017
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Souled out studios , by Dust Buster on May 11, 2017 16:53:36 GMT 1, I'm still waiting on mine. I've had some back and forth with Kate at Souled Out Studios. They do have tracking info, but it seems like its not easily retrievable. Seems like they they might not have a slick e-commerce system to help them pull it up instantly. Makes sense to me, otherwise why not simply send tracking info at the time of shipment. She said she'd need to go through all of the orders by hand, and that they were swamped between the new site launch, Mau Mau show, etc, so I told her not to worry about it, that I'd wait a bit longer.
I have no doubt that they were sent, but I hope that during some downtime they're able to find our tracking info, if the prints have not arrived in the meantime. I'm located in the US btw.
I'm still waiting on mine. I've had some back and forth with Kate at Souled Out Studios. They do have tracking info, but it seems like its not easily retrievable. Seems like they they might not have a slick e-commerce system to help them pull it up instantly. Makes sense to me, otherwise why not simply send tracking info at the time of shipment. She said she'd need to go through all of the orders by hand, and that they were swamped between the new site launch, Mau Mau show, etc, so I told her not to worry about it, that I'd wait a bit longer.
I have no doubt that they were sent, but I hope that during some downtime they're able to find our tracking info, if the prints have not arrived in the meantime. I'm located in the US btw.
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disturbart
New Member
Posts โข 742
Likes โข 294
September 2014
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Souled out studios , by disturbart on May 11, 2017 17:54:04 GMT 1, I'm still waiting but I've only been waiting about 3 weeks
I'm still waiting but I've only been waiting about 3 weeks
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Roman Emperor
New Member
Posts โข 165
Likes โข 115
November 2016
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Souled out studios , by Roman Emperor on May 11, 2017 18:47:15 GMT 1, I'm still waiting on mine. I've had some back and forth with Kate at Souled Out Studios. They do have tracking info, but it seems like its not easily retrievable. Seems like they they might not have a slick e-commerce system to help them pull it up instantly. Makes sense to me, otherwise why not simply send tracking info at the time of shipment. She said she'd need to go through all of the orders by hand, and that they were swamped between the new site launch, Mau Mau show, etc, so I told her not to worry about it, that I'd wait a bit longer. I have no doubt that they were sent, but I hope that during some downtime they're able to find our tracking info, if the prints have not arrived in the meantime. I'm located in the US btw. I hope Kate will answer my emails. I catch your point regarding tracking details. Also for me it's not a matter of time, it would just be a shame not to receive that lovely print!
Thanks a lot, let's hope that both of them will arrive one day... I'm located in Italy.
Cheers.
I'm still waiting on mine. I've had some back and forth with Kate at Souled Out Studios. They do have tracking info, but it seems like its not easily retrievable. Seems like they they might not have a slick e-commerce system to help them pull it up instantly. Makes sense to me, otherwise why not simply send tracking info at the time of shipment. She said she'd need to go through all of the orders by hand, and that they were swamped between the new site launch, Mau Mau show, etc, so I told her not to worry about it, that I'd wait a bit longer. I have no doubt that they were sent, but I hope that during some downtime they're able to find our tracking info, if the prints have not arrived in the meantime. I'm located in the US btw. I hope Kate will answer my emails. I catch your point regarding tracking details. Also for me it's not a matter of time, it would just be a shame not to receive that lovely print!
Thanks a lot, let's hope that both of them will arrive one day... I'm located in Italy.
Cheers.
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Souled out studios , by thomasmer on May 11, 2017 18:47:42 GMT 1, Looks like their full team is in Venice from instagram, I mailed them two days ago and no reply which is unusual.
Looks like their full team is in Venice from instagram, I mailed them two days ago and no reply which is unusual.
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Roman Emperor
New Member
Posts โข 165
Likes โข 115
November 2016
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Souled out studios , by Roman Emperor on May 12, 2017 8:35:57 GMT 1, Looks like their full team is in Venice from instagram, I mailed them two days ago and no reply which is unusual. That could be an explanation, if it's the case they should answer next week...
Thanks!
Update: Kate answered me from Venice, you were perfectly right! She was very kind and promised to manage the problem when they are back in the studio next week!
Looks like their full team is in Venice from instagram, I mailed them two days ago and no reply which is unusual. That could be an explanation, if it's the case they should answer next week...
Thanks!
Update: Kate answered me from Venice, you were perfectly right! She was very kind and promised to manage the problem when they are back in the studio next week!
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Roman Emperor
New Member
Posts โข 165
Likes โข 115
November 2016
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Souled out studios , by Roman Emperor on May 12, 2017 15:13:49 GMT 1, Received this afternoon. Really lovely, with an elegant colour combination!!
imageupload
Received this afternoon. Really lovely, with an elegant colour combination!!
imageupload
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Dust Buster
New Member
Posts โข 286
Likes โข 287
March 2017
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Souled out studios , by Dust Buster on May 14, 2017 18:07:46 GMT 1, Oil cans showed up!
Oil cans showed up!
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nobokov
Junior Member
Posts โข 4,891
Likes โข 6,817
February 2016
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Souled out studios , by nobokov on Apr 24, 2019 15:02:27 GMT 1,
New handpainted editions on the way from Mau Mau
New handpainted editions on the way from Mau Mau
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stuckeyc
New Member
Posts โข 815
Likes โข 733
November 2011
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Souled out studios , by stuckeyc on Apr 24, 2019 18:05:29 GMT 1, That looks great. Love me some mau mau
That looks great. Love me some mau mau
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Souled out studios , by thomasmer on Apr 26, 2019 17:08:02 GMT 1, What are they made from?
What are they made from?
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Harveyn
Forum Guardian
Full Member
Posts โข 7,692
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July 2007
Staff Member
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Souled out studios , by Harveyn on Apr 26, 2019 20:32:19 GMT 1, IMO Chris and the team at SOS are fresher than most galleries I know and for all the right reasons.
IMO Chris and the team at SOS are fresher than most galleries I know and for all the right reasons.
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avec art
Junior Member
Posts โข 3,726
Likes โข 3,061
March 2014
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Souled out studios , by avec art on Apr 26, 2019 20:44:14 GMT 1, you're right. I was having a mean moment and I'll remove it
you're right. I was having a mean moment and I'll remove it
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Souled out studios , by thomasmer on Apr 27, 2019 4:16:20 GMT 1, Are they the original hand painted Bronze ones, or did they produce them in resin/plastic?
Are they the original hand painted Bronze ones, or did they produce them in resin/plastic?
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Simococo
Junior Member
Posts โข 3,147
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April 2007
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Souled out studios , by Simococo on Apr 27, 2019 18:21:58 GMT 1, One of the best galleries I've ever dealt with
One of the best galleries I've ever dealt with
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