Inknart
Junior Member
Posts โข 3,486
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April 2015
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Prescription Art Not Responsive , by Inknart on Jul 12, 2019 15:15:33 GMT 1, It's nuts to me that anybody's first instinct would be to chuck a fit on a public forum rather than speak to the person they bought the print from. I've never bought from Prescription, though have had email conversation about possible purchase in the past, but it just seems human decency to give someone a chance to resolve an issue before basically calling them a crook in public. Issues happen for all sorts of reasons. Interpretations of condition can vary (don't know how anyone can assess condition from three tiny photos in unclear lighting). Things can get damaged in transit. I'd always give someone the opportunity to make good before publicly naming and shaming. I'm sure pretty much anyone who buys art has at some point sold art, even if just on eBay or similar. What would you expect of someone who was unhappy with what they'd bought from you? I'd expect a chance to sort it out, which I'd always do. If they immediately slagged me off publicly I'd be far less inclined to do anything other than fulfil legal obligation. Immediately accusing a small business of underhand dealing seems really off to me. That kind of bad word of mouth has an effect. You posted about the print arriving in unexpected condition yesterday and within 24 hours you're saying Prescription hasn't done anything to sort it? A day?! That's crazy.
It's nuts to me that anybody's first instinct would be to chuck a fit on a public forum rather than speak to the person they bought the print from. I've never bought from Prescription, though have had email conversation about possible purchase in the past, but it just seems human decency to give someone a chance to resolve an issue before basically calling them a crook in public. Issues happen for all sorts of reasons. Interpretations of condition can vary (don't know how anyone can assess condition from three tiny photos in unclear lighting). Things can get damaged in transit. I'd always give someone the opportunity to make good before publicly naming and shaming. I'm sure pretty much anyone who buys art has at some point sold art, even if just on eBay or similar. What would you expect of someone who was unhappy with what they'd bought from you? I'd expect a chance to sort it out, which I'd always do. If they immediately slagged me off publicly I'd be far less inclined to do anything other than fulfil legal obligation. Immediately accusing a small business of underhand dealing seems really off to me. That kind of bad word of mouth has an effect. You posted about the print arriving in unexpected condition yesterday and within 24 hours you're saying Prescription hasn't done anything to sort it? A day?! That's crazy. Of course and I refund as soon as I hear. Not give them an open time frame for 20 thousand dollars. |
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Inknart
Junior Member
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April 2015
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Prescription Art Not Responsive , by Inknart on Jul 12, 2019 15:18:59 GMT 1, I think the only thing I have learned from this thread is never to sell anything to inknart.
If the answer from the gallery was, " let me get this sorted for you asap, i'll pick it up and have refund that money to you within the next 5 business days," it would have been different. I wouldn't have posted anything.
It's the open ended time frame of not having capital to run a business or facilitate returns the same day I receive the item that was not as described.
Would be no issue if he had money for the return.
James has apologized and said he will get it sorted, though I don't know when. I was referred to James and have heard great things. I'm only hoping for a smooth return at this point.
I do not know James though, personally. IMO this is a business transaction through a Gallery.
I think the only thing I have learned from this thread is never to sell anything to inknart. Which is completely fine. As a buyer and seller I expect the same service. I've sold over 50 pieces on here, have given away a ton of stuff and have never had an issue. If an item shows up damaged I don't tell that person hold on to it for awhile, i'll get you the money when it comes back in, but i don't know when that will be. I'm not a gallery, i'm a person and I have upheld that standard on morals and ethics alone. If i'm a business you're damn sure I have capital to run my business. If the answer from the gallery was, " let me get this sorted for you asap, i'll pick it up and have refund that money to you within the next 5 business days," it would have been different. I wouldn't have posted anything. It's the open ended time frame of not having capital to run a business or facilitate returns the same day I receive the item that was not as described. Would be no issue if he had money for the return. James has apologized and said he will get it sorted, though I don't know when. I was referred to James and have heard great things. I'm only hoping for a smooth return at this point. I do not know James though, personally. IMO this is a business transaction through a Gallery. |
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nex
Junior Member
Posts โข 2,573
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February 2009
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Prescription Art Not Responsive , by nex on Jul 12, 2019 15:36:24 GMT 1, ![]() I don't really want to prolong this, however it seems I have to.  Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.ย
If the timeframe for this debacle is ONE DAY then sorry but this is utterly ridiculous and should never been posted here and an apology should be in order ... to said gallery
![]() I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.ย If the timeframe for this debacle is ONE DAY then sorry but this is utterly ridiculous and should never been posted here and an apology should be in order ... to said gallery |
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lucyloo
New Member
Posts โข 229
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June 2017
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Prescription Art Not Responsive , by lucyloo on Jul 12, 2019 15:43:57 GMT 1, Prescription art has always gone above and beyond for me! Never had a problem when buying anything from the gallery
Prescription art has always gone above and beyond for me! Never had a problem when buying anything from the gallery
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Prescription Art Not Responsive , by Lroy on Jul 12, 2019 15:49:06 GMT 1, I think the only thing I have learned from this thread is never to sell anything to inknart.
โ Never say mint !! โ๐ถ
Itโs what i have learned from UK language ( and collectors ) strictly attached of the real sense or terms of the English words !
Even a print rolled in a tube is not already mint !
โ mint โ should be banned of language !
And you should use the French terms as great condition, impeccable ! Etc ...
Mint !? I have had a bad feedback ( this f. is on the forum
I guess and I made a thread on this word : โ mint โ
The buyer bought me an Eelus and because a microscopic default in the paper, he put me in the red on eBay with a bad comment ( I have more than 700 sales all with great feedbacks and this sucker made his wanker ! ). And he did not told me before putting his bas feedback ! ๐ฅ as a trap !
So I will write to UK government or/and academy/university contingent to ban โ mint โ from your dictionary !
The only thing โ mint โ that I ve seen in my life were my balls before I grew up ( did I ? )
I think the only thing I have learned from this thread is never to sell anything to inknart. โ Never say mint !! โ๐ถ Itโs what i have learned from UK language ( and collectors ) strictly attached of the real sense or terms of the English words ! Even a print rolled in a tube is not already mint ! โ mint โ should be banned of language ! And you should use the French terms as great condition, impeccable ! Etc ... Mint !? I have had a bad feedback ( this f. is on the forum I guess and I made a thread on this word : โ mint โ The buyer bought me an Eelus and because a microscopic default in the paper, he put me in the red on eBay with a bad comment ( I have more than 700 sales all with great feedbacks and this sucker made his wanker ! ). And he did not told me before putting his bas feedback ! ๐ฅ as a trap ! So I will write to UK government or/and academy/university contingent to ban โ mint โ from your dictionary ! The only thing โ mint โ that I ve seen in my life were my balls before I grew up ( did I ? ) |
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Prescription Art Not Responsive , by The Difaced Assassin on Jul 12, 2019 16:04:50 GMT 1, I like James. Give him a chance to make good, before the witch-hunt. He had his chance and responded like a petulant child -
I like James. Give him a chance to make good, before the witch-hunt. He had his chance and responded like a petulant child - Keyboard warriors!! |
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Prescription Art Not Responsive , by The Difaced Assassin on Jul 12, 2019 16:17:04 GMT 1, Absolute shocker that a gallery that in the 13+ years they have been around, doesnโt sell fakes or backdoors prints or runs off with charity money and are a nice bunch of people, that they havent been lynched before, the fuckers deserves it, give it to them full blast!!!
Absolute shocker that a gallery that in the 13+ years they have been around, doesnโt sell fakes or backdoors prints or runs off with charity money and are a nice bunch of people, that they havent been lynched before, the fuckers deserves it, give it to them full blast!!!
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Jaylove
Junior Member
Posts โข 1,596
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November 2016
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Prescription Art Not Responsive , by Jaylove on Jul 12, 2019 16:53:48 GMT 1, This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind. How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money? This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly. Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments. Hope a valuable lesson has been learned by both parties. I think the refund issue is an interesting one. I do not know the details of this particular case and have no interest in speculating on it, so the comments below should not be seen as relating to this transaction. It seems to me that a situation like this could easily arise when an item is sold on consignment, and when the owner of the piece is paid quickly. I know that, at least within the EU, distance-selling regulations provide a buyer a right to cancel/refund without providing a reason for a limited period. I would assume this means that those selling through consignment should not be paid until this cooling-off period has expired, but then this creates additional risk for the seller in the case of bankruptcy or liquidation in the interim period if funds are not held in a separate 'client account', as they might be held by a solicitor during a property transaction. I suppose the alternative would be for the middle-man to hold enough funds to be able to provide the refund in the event that is requested, effectively then taking ownership of the piece. But for high value pieces this may be unrealistic. When selling / buying a consigned piece, perhaps insisting on some kind of third-party Escrow agreement would be sensible for all parties.
This was so avoidable for both sides I donโt even know why we came to this. How does one spend $20k on art without seeing it first? Blows my mind. How does a gallery or anyone for that matter sell something and before making sure the transaction is completed, already spends the money? This is big money, Where Iโm from people would be looking for you if you misrepresented something in a sale and then could not refund the money instantly. Hope it gets resolved. You have no issue with this being a public matter because a) the print was nowhere near mint and b) the offer of refund in instalments. Hope a valuable lesson has been learned by both parties. I think the refund issue is an interesting one. I do not know the details of this particular case and have no interest in speculating on it, so the comments below should not be seen as relating to this transaction. It seems to me that a situation like this could easily arise when an item is sold on consignment, and when the owner of the piece is paid quickly. I know that, at least within the EU, distance-selling regulations provide a buyer a right to cancel/refund without providing a reason for a limited period. I would assume this means that those selling through consignment should not be paid until this cooling-off period has expired, but then this creates additional risk for the seller in the case of bankruptcy or liquidation in the interim period if funds are not held in a separate 'client account', as they might be held by a solicitor during a property transaction. I suppose the alternative would be for the middle-man to hold enough funds to be able to provide the refund in the event that is requested, effectively then taking ownership of the piece. But for high value pieces this may be unrealistic. When selling / buying a consigned piece, perhaps insisting on some kind of third-party Escrow agreement would be sensible for all parties. Yup. Completely agree. |
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lg2771
New Member
Posts โข 523
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December 2017
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Prescription Art Not Responsive , by lg2771 on Jul 12, 2019 17:16:57 GMT 1, ![]() I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.
![]() I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it. I'm confused how there's a giant crease on the front, with additional damage on the back, and no one noticed beforehand. |
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singo369
New Member
Posts โข 564
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April 2016
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Prescription Art Not Responsive , by singo369 on Jul 12, 2019 17:37:11 GMT 1, ![]() I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.ย I'm confused how there's a giant crease on the front, with additional damage on the back, and no one noticed beforehand.
if you mean the bottom right corner of the print, I think that's a shadow of the person taking a photo of it.
![]() I don't really want to prolong this, however it seems I have to. Here is the print in question. As you can see, it's in a frightful state. I offered a full refund straight away when I heard the customer wasn't happy. Which was YESTERDAY AFTERNOON. I don't have the print back, and haven't seen what the problems are for myself, so it's very hard to comment any further on it.ย I'm confused how there's a giant crease on the front, with additional damage on the back, and no one noticed beforehand. if you mean the bottom right corner of the print, I think that's a shadow of the person taking a photo of it. |
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19818914
Junior Member
Posts โข 1,337
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October 2018
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Prescription Art Not Responsive , by 19818914 on Jul 12, 2019 17:56:43 GMT 1, I think if the seller doesnโt have the funds he should borrow it immediately to refund you.
I think if the seller doesnโt have the funds he should borrow it immediately to refund you.
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Adcua
Junior Member
Posts โข 1,451
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June 2019
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Prescription Art Not Responsive , by Adcua on Jul 12, 2019 18:42:25 GMT 1, Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund?
Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund?
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Prescription Art Not Responsive , by The Difaced Assassin on Jul 12, 2019 19:05:20 GMT 1, Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund?
Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund? Sssshhh dont let rational reasoning ever get in the way of a good lynching. |
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Deleted
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January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 19:22:35 GMT 1, I think if the seller doesnโt have the funds he should borrow it immediately to refund you.
you good for $20k
I think if the seller doesnโt have the funds he should borrow it immediately to refund you. you good for $20k |
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Adcua
Junior Member
Posts โข 1,451
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June 2019
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Prescription Art Not Responsive , by Adcua on Jul 12, 2019 19:42:31 GMT 1, Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund? Sssshhh dont let rational reasoning ever get in the way of a good lynching. ย ย
Haha my apologies ๐
Irrelevant to the situation, isn't it common for a business to take 3-5 days to refund? Sssshhh dont let rational reasoning ever get in the way of a good lynching. ย ย Haha my apologies ๐ |
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19818914
Junior Member
Posts โข 1,337
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October 2018
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Prescription Art Not Responsive , by 19818914 on Jul 12, 2019 20:10:20 GMT 1, I think if the seller doesnโt have the funds he should borrow it immediately to refund you. you good for $20k
I think if the seller doesnโt have the funds he should borrow it immediately to refund you. you good for $20k of course I am. |
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Deleted
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January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 20:15:23 GMT 1,
good chap
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lg2771
New Member
Posts โข 523
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December 2017
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Prescription Art Not Responsive , by lg2771 on Jul 12, 2019 22:09:38 GMT 1, I'm confused how there's a giant crease on the front, with additional damage on the back, and no one noticed beforehand. if you mean the bottom right corner of the print, I think that's a shadow of the person taking a photo of it.
I'm confused how there's a giant crease on the front, with additional damage on the back, and no one noticed beforehand. if you mean the bottom right corner of the print, I think that's a shadow of the person taking a photo of it. I think so too. I'm an idiot. |
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Deleted
Posts โข 0
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January 1970
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Prescription Art Not Responsive , by Deleted on Jul 12, 2019 23:34:57 GMT 1, Can anyone defending the gallery in this situation explain me why?
- Costumer took a long time sourcing a really expensive print which is quite probably the most expensive buy of his life besides house/car, and his holy grail of art he wants to own.
- Print is being sold to customer as 'mint'.
- Print arrives and is far from mint.
- Gallery lied about print being mint.
- Costumer is quite correctly upset for being lied to and asks for refund.
- Costumer gets told Gallery wants to refund but has no funds to refund and isn't offered a timeframe for refund.
- Costumer posts on UAA to tell his story.
- Costumer is going to have to spend a lot more time and presumably money to secure another print.
I'm pretty sure if this would happen to you over a 10k+ print you'd be upset and posting this story too.
Can anyone defending the gallery in this situation explain me why?
- Costumer took a long time sourcing a really expensive print which is quite probably the most expensive buy of his life besides house/car, and his holy grail of art he wants to own.
- Print is being sold to customer as 'mint'.
- Print arrives and is far from mint.
- Gallery lied about print being mint.
- Costumer is quite correctly upset for being lied to and asks for refund.
- Costumer gets told Gallery wants to refund but has no funds to refund and isn't offered a timeframe for refund.
- Costumer posts on UAA to tell his story.
- Costumer is going to have to spend a lot more time and presumably money to secure another print.
I'm pretty sure if this would happen to you over a 10k+ print you'd be upset and posting this story too.
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irl1
Full Member
Posts โข 9,274
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December 2017
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Prescription Art Not Responsive , by irl1 on Jul 13, 2019 2:19:54 GMT 1, If you are the owner of the print on here give the money back and this can be sorted
Then stick your print in an auction miles away from here
Juliens in the States would be a good bet
If you are the owner of the print on here give the money back and this can be sorted
Then stick your print in an auction miles away from here
Juliens in the States would be a good bet
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lv90210
Junior Member
Posts โข 2,030
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January 2018
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Prescription Art Not Responsive , by lv90210 on Jul 13, 2019 5:13:36 GMT 1, I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint.
He needs cash !!!!
You live and learn, there are only two trustworthy B dealers out there IMO.
I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint.
He needs cash !!!!
You live and learn, there are only two trustworthy B dealers out there IMO.
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Sundowner
Junior Member
Posts โข 4,221
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September 2008
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Prescription Art Not Responsive , by Sundowner on Jul 13, 2019 9:58:39 GMT 1, Would be interested to know which two youโre referring to....
Would be interested to know which two youโre referring to....
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blerd
Junior Member
Posts โข 1,345
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November 2016
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Prescription Art Not Responsive , by blerd on Jul 13, 2019 10:43:44 GMT 1, I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint. He needs cash !!!! You live and learn, there are only two trustworthy B dealers out there IMO.
I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint. He needs cash !!!! You live and learn, there are only two trustworthy B dealers out there IMO. You've set the next question and your subsequent answer up like a bad daytime thriller. |
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 13, 2019 12:08:26 GMT 1, I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint. He needs cash !!!! You live and learn, there are only two trustworthy B dealers out there IMO. You've set the next question and your subsequent answer up like a bad daytime thriller.ย
like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ?
I think given the Dealer hasnโt any funds to cover the refund highlights why he probably sold a print with condition issues described as mint. He needs cash !!!! You live and learn, there are only two trustworthy B dealers out there IMO. You've set the next question and your subsequent answer up like a bad daytime thriller.ย like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ? |
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blerd
Junior Member
Posts โข 1,345
Likes โข 1,195
November 2016
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Prescription Art Not Responsive , by blerd on Jul 13, 2019 12:13:44 GMT 1, You've set the next question and your subsequent answer up like a bad daytime thriller. like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ?
You've set the next question and your subsequent answer up like a bad daytime thriller. like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ? Haha! Those are both amazing though. I can't get enough of Columbo. Legend. I'm thinking more of Jessica fletcher of that one with Dick Van Dyke where he's a Doctor. haha. |
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Dive Jedi
Junior Member
Posts โข 6,159
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October 2015
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Prescription Art Not Responsive , by Dive Jedi on Jul 13, 2019 13:03:24 GMT 1, You've set the next question and your subsequent answer up like a bad daytime thriller. like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ?
Oh, one more thing, sir...
Did you check the back of the print ?
You've set the next question and your subsequent answer up like a bad daytime thriller. like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ? Oh, one more thing, sir... Did you check the back of the print ? |
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Deleted
Posts โข 0
Likes โข
January 1970
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Prescription Art Not Responsive , by Deleted on Jul 13, 2019 13:38:40 GMT 1, like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ? Oh, one more thing, sir... Did you check the back of the print ?ย
now that is funny ๐
like an episode of Columbo or Quincy or maybe those are the two trustworthy dealers ? Oh, one more thing, sir... Did you check the back of the print ?ย now that is funny ๐ |
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Inknart
Junior Member
Posts โข 3,486
Likes โข 3,288
April 2015
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Prescription Art Not Responsive , by Inknart on Jul 14, 2019 17:07:26 GMT 1, @prescription Art James, can you please respond to my messages? I see you on IG every hour yet its been 3 days with no response. Mark at PFG leaves for a month next week and need to know when you can prioritize this issue for me.
@prescription Art James, can you please respond to my messages? I see you on IG every hour yet its been 3 days with no response. Mark at PFG leaves for a month next week and need to know when you can prioritize this issue for me.
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Ottomatik
Junior Member
Posts โข 4,211
Likes โข 2,444
March 2009
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Prescription Art Not Responsive , by Ottomatik on Jul 14, 2019 17:44:21 GMT 1, So I prolly shouldnโt purchase the Euan Roberts I want from PA right now?
Serious question.
So I prolly shouldnโt purchase the Euan Roberts I want from PA right now?
Serious question.
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istheremore
New Member
Posts โข 20
Likes โข 42
May 2019
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Prescription Art Not Responsive , by istheremore on Jul 14, 2019 18:33:07 GMT 1, I feel this thread is in danger of going too far now, but I wanted to add I've only good experiences with prescription art. I haven't spoken to James, but dealt with Rosalie and they were very professional and prompt - only good feedback from myself personally and many on this thread from what I can see
I feel this thread is in danger of going too far now, but I wanted to add I've only good experiences with prescription art. I haven't spoken to James, but dealt with Rosalie and they were very professional and prompt - only good feedback from myself personally and many on this thread from what I can see
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