Michael Jacob
Artist
Junior Member
Posts โข 2,049
Likes โข 29
October 2006
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Crazy Jake Apology :(, by Michael Jacob on Sept 24, 2008 22:02:56 GMT 1, This only applies to handful of people, but I really screwed up shipping some stuff. I thought they shipped ages ago, but I was wrong. I thought a public flogging was in order.
Heres a sample letter I PM'd to those involved.
Name,
Sorry its taken a few days to get back with you. First off, Im very sorry for the delay. I searched high and low to find an answer, and I just got it today. They have not been shipped. I usually ship all my stuff out with work. Since I was out of town a while back, I had our shipping people take care of it. They didnt know the boxes were mine to ship out. In the past everything I shipped was in tubes. Since alot of packages go through there daily, they just got shoved out of the way. I am really sorry for this screw up. I pride myself on quick delivery of my artwork. This incident involves those who bought the PEACE bottles, and the free painting I gave away. I will do anything to correct the situation and restore your confidence in buying my art. Here are a few options:
1. I will immediately refund your money if you want.
2. I can ship it out this Friday.
3. I can refund your money, ship it out, and you can repay when it arrives.
Please let me know what I can do to fix this. Once again, please accept my apology. I never meant it to happen.
This only applies to handful of people, but I really screwed up shipping some stuff. I thought they shipped ages ago, but I was wrong. I thought a public flogging was in order.
Heres a sample letter I PM'd to those involved.
Name,
Sorry its taken a few days to get back with you. First off, Im very sorry for the delay. I searched high and low to find an answer, and I just got it today. They have not been shipped. I usually ship all my stuff out with work. Since I was out of town a while back, I had our shipping people take care of it. They didnt know the boxes were mine to ship out. In the past everything I shipped was in tubes. Since alot of packages go through there daily, they just got shoved out of the way. I am really sorry for this screw up. I pride myself on quick delivery of my artwork. This incident involves those who bought the PEACE bottles, and the free painting I gave away. I will do anything to correct the situation and restore your confidence in buying my art. Here are a few options:
1. I will immediately refund your money if you want.
2. I can ship it out this Friday.
3. I can refund your money, ship it out, and you can repay when it arrives.
Please let me know what I can do to fix this. Once again, please accept my apology. I never meant it to happen.
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Crazy Jake Apology :(, by paulypaul on Sept 24, 2008 22:13:39 GMT 1, For what it's worth - I've had 2 items from Jake before. One was HUGE. They were shipped from his work and in my experience he's a good guy...
For what it's worth - I've had 2 items from Jake before. One was HUGE. They were shipped from his work and in my experience he's a good guy...
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proffesser
New Member
Posts โข 591
Likes โข 297
May 2007
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Crazy Jake Apology :(, by proffesser on Sept 24, 2008 22:53:32 GMT 1, bought from CJ as well ...US -UK... arrived in time and well packed nice guy to deal with... keep the faith....
bought from CJ as well ...US -UK... arrived in time and well packed nice guy to deal with... keep the faith....
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Crazy Jake Apology :(, by buffin on Sept 25, 2008 10:04:59 GMT 1, bought from CJ as well ...US -UK... arrived in time and well packed nice guy to deal with... keep the faith....
Similar experience for me. All good.
bought from CJ as well ...US -UK... arrived in time and well packed nice guy to deal with... keep the faith.... Similar experience for me. All good. |
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Crazy Jake Apology :(, by manty on Sept 25, 2008 11:56:01 GMT 1, Same as above
Good guy to deal with
Same as above
Good guy to deal with
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Crazy Jake Apology :(, by jonpud on Sept 25, 2008 12:02:12 GMT 1, Ditto above!
Ditto above!
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Karl Read
Artist
Junior Member
Posts โข 3,554
Likes โข 628
April 2008
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Crazy Jake Apology :(, by Karl Read on Sept 25, 2008 12:13:32 GMT 1, Iv never had an experience purchasing but those options seem very fair. Im sure people will give you the benefit of the doubt.
Iv never had an experience purchasing but those options seem very fair. Im sure people will give you the benefit of the doubt.
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