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Banksy • Time Out Poster • Sydney, London, New York, by suckerpunch on Mar 25, 2010 20:44:21 GMT 1, Mag+poster? ,Refund? I wish, im still waiting for a reply to my 3 emails i sent them, Shocking service all round, plus lying gits to.
Mag+poster? ,Refund? I wish, im still waiting for a reply to my 3 emails i sent them, Shocking service all round, plus lying gits to.
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twinkle
New Member
🗨️ 223
👍🏻 38
December 2009
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Banksy • Time Out Poster • Sydney, London, New York, by twinkle on Mar 25, 2010 21:35:43 GMT 1, They don't seem to have any record of the orders at Time Out whatsoever? On the phone it's always the" publishers fault"... Who is the publisher, anyone tried to contact them directly?
They don't seem to have any record of the orders at Time Out whatsoever? On the phone it's always the" publishers fault"... Who is the publisher, anyone tried to contact them directly?
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chablis
New Member
🗨️ 694
👍🏻 194
January 2008
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Banksy • Time Out Poster • Sydney, London, New York, by chablis on Mar 25, 2010 22:56:04 GMT 1, Looks like it is time to stop waiting patiently and to fire off an email.
It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given.
Right now where are those confirmation emails.... 
Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails.... |
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Deleted
🗨️ 0
👍🏻
January 1970
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Banksy • Time Out Poster • Sydney, London, New York, by Deleted on Mar 25, 2010 23:18:58 GMT 1, Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails....
here his an email address that i got a quick reply from.
shophelp@timeout.com
02078136060
Looks like it is time to stop waiting patiently and to fire off an email. It's not so much the money as the principal of, I pay you money, you send me goods to the value of the consideration given. Right now where are those confirmation emails.... here his an email address that i got a quick reply from. shophelp@timeout.com 02078136060 |
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chablis
New Member
🗨️ 694
👍🏻 194
January 2008
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Banksy • Time Out Poster • Sydney, London, New York, by chablis on Mar 25, 2010 23:21:23 GMT 1, Thanks topboy, most helpful.
Thanks topboy, most helpful.
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Banksy • Time Out Poster • Sydney, London, New York, by Agent Provocateur on Mar 25, 2010 23:26:33 GMT 1, And here's a really good address, got a lot of action wth it 
timeoutguides@servicehelpline.co.uk
And get your chops round this email:
'Thank you for your email
Please accept my apologies, unfortunately we cannot refund you if these
have not been received we will need to send them to you in order for you
to send these to us and claim a refund.
If we can be of any further assistance please do not hesitate to
contact us.
Kind Regards'
Fantastic! Am I wrong or is that very weird?  ;D
And here's a really good address, got a lot of action wth it timeoutguides@servicehelpline.co.uk And get your chops round this email: 'Thank you for your email Please accept my apologies, unfortunately we cannot refund you if these have not been received we will need to send them to you in order for you to send these to us and claim a refund. If we can be of any further assistance please do not hesitate to contact us. Kind Regards' Fantastic! Am I wrong or is that very weird? ;D |
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Rsyok
Junior Member
🗨️ 3,375
👍🏻 507
January 2008
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Banksy • Time Out Poster • Sydney, London, New York, by Rsyok on Mar 25, 2010 23:34:04 GMT 1, Nah Im doing the same, they missed of the name of Time Out's shop management..
Team ROBBO 
Nah Im doing the same, they missed of the name of Time Out's shop management.. Team ROBBO |
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Deleted
🗨️ 0
👍🏻
January 1970
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Banksy • Time Out Poster • Sydney, London, New York, by Deleted on Mar 26, 2010 9:52:14 GMT 1, I've logged on at work to find an email saying: 'I can confirm that a refund for your order has been raised by credit
card and will be applied to your card account with in the next 10-14
working days.'
My advice to anyone still waiting is to give them a ring. Whoever you speak to get their extension number as speaking to the same person will save you time and effort. I initially tried to get results by just emailing, but it seems that a combinatuion of the two has yielded results.
Of course the money still has to go back into my account......
I've logged on at work to find an email saying: 'I can confirm that a refund for your order has been raised by credit
card and will be applied to your card account with in the next 10-14
working days.'
My advice to anyone still waiting is to give them a ring. Whoever you speak to get their extension number as speaking to the same person will save you time and effort. I initially tried to get results by just emailing, but it seems that a combinatuion of the two has yielded results.
Of course the money still has to go back into my account......
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Natas
New Member
🗨️ 493
👍🏻 3
June 2007
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Banksy • Time Out Poster • Sydney, London, New York, by Natas on Mar 26, 2010 12:29:27 GMT 1, God they are bad, just spoke someone else and all the Banksy orders were dispatched days ago apparently  No more pending deliveries.
God they are bad, just spoke someone else and all the Banksy orders were dispatched days ago apparently No more pending deliveries. |
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spirit
Junior Member
🗨️ 2,956
👍🏻 516
August 2007
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Banksy • Time Out Poster • Sydney, London, New York, by spirit on Mar 26, 2010 12:33:17 GMT 1, This whole thing has been a complete and utter shambles...shockingly bad.
I made 2 orders, neither of which ever showed up - still waiting for confirmation that my order has been cancelled and a refund is on its way.
This whole thing has been a complete and utter shambles...shockingly bad.
I made 2 orders, neither of which ever showed up - still waiting for confirmation that my order has been cancelled and a refund is on its way.
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DOH
New Member
🗨️ 414
👍🏻 570
July 2009
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Banksy • Time Out Poster • Sydney, London, New York, by DOH on Mar 26, 2010 13:19:47 GMT 1, Just saw this on Time Out's twitter page:
TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth £12.99) bit.ly/bEhTm9
about 20 hours ago via TweetDeck
FKIN JOKERS.
Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth £12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS. |
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bert
New Member
🗨️ 674
👍🏻 14
August 2007
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Banksy • Time Out Poster • Sydney, London, New York, by bert on Mar 26, 2010 13:30:22 GMT 1, Still nothing here either. If it hasn't arrived by tomorrow, I'll email them asking for a refund. If it isn't in my account by Tuesday, they can have a chargeback from my CC company.
Still nothing here either. If it hasn't arrived by tomorrow, I'll email them asking for a refund. If it isn't in my account by Tuesday, they can have a chargeback from my CC company.
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Banksy • Time Out Poster • Sydney, London, New York, by angel41 on Mar 26, 2010 13:47:15 GMT 1, WOW. 
They certainly know how to rub salt in the wounds.
Unbelievable!
Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth £12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS.
WOW. They certainly know how to rub salt in the wounds. Unbelievable! Just saw this on Time Out's twitter page: TimeOutLondon Subscribe to Time Out and get a free Banksy gift set (worth £12.99) bit.ly/bEhTm9 about 20 hours ago via TweetDeck FKIN JOKERS. |
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Banksy • Time Out Poster • Sydney, London, New York, by Happy Shopper on Mar 26, 2010 14:47:44 GMT 1, They said they'd send mine again a few days ago... and still nothing!
They said they'd send mine again a few days ago... and still nothing!
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rsj
New Member
🗨️ 492
👍🏻 34
January 2010
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Banksy • Time Out Poster • Sydney, London, New York, by rsj on Mar 26, 2010 16:27:50 GMT 1, On 8th March, they emailed me: "Unfortunately as the order has already been despatched..."
On 17th March, they emailed me: "We can confirm that the order has been despatched..."
On 26th March, they emailed me: "I can confirm that a refund for your order has been raised..." after I demanded an immediate refund as nothing has arrived still. They didn't even ask me to return the items when they arrive or anything like that...
I wonder whether they have ever actually sent out my magazine or posters!!
This is REALLY REALLY poor service.
On 8th March, they emailed me: "Unfortunately as the order has already been despatched..." On 17th March, they emailed me: "We can confirm that the order has been despatched..." On 26th March, they emailed me: "I can confirm that a refund for your order has been raised..." after I demanded an immediate refund as nothing has arrived still. They didn't even ask me to return the items when they arrive or anything like that... I wonder whether they have ever actually sent out my magazine or posters!! This is REALLY REALLY poor service. |
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telsin
New Member
🗨️ 344
👍🏻 0
August 2008
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Banksy • Time Out Poster • Sydney, London, New York, by telsin on Mar 26, 2010 20:59:34 GMT 1, Does anyone have there email to get a refund, I purchased two on the day of release and still nothing?
Does anyone have there email to get a refund, I purchased two on the day of release and still nothing?
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Scraffer
Junior Member
🗨️ 1,240
👍🏻 90
June 2008
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Banksy • Time Out Poster • Sydney, London, New York, by Scraffer on Mar 26, 2010 23:17:10 GMT 1, Telsin, same boat as you. I'm taking them to trading standards if they refuse a refund. Utterly rediculous...
Telsin, same boat as you. I'm taking them to trading standards if they refuse a refund. Utterly rediculous...
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rsj
New Member
🗨️ 492
👍🏻 34
January 2010
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Banksy • Time Out Poster • Sydney, London, New York, by rsj on Mar 26, 2010 23:58:13 GMT 1, This is the email I wrote to to enquire and eventually demand my immediate refund: -
timeoutguides@servicehelpline.co.uk
Hope this helps.
(Shocked that they're now offering the special pack to new subscribers! )
This is the email I wrote to to enquire and eventually demand my immediate refund: - timeoutguides@servicehelpline.co.uk Hope this helps. (Shocked that they're now offering the special pack to new subscribers! ) |
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telsin
New Member
🗨️ 344
👍🏻 0
August 2008
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Banksy • Time Out Poster • Sydney, London, New York, by telsin on Mar 27, 2010 0:34:55 GMT 1, Cheers all just emailed them, let's see if I get a reply
Cheers all just emailed them, let's see if I get a reply
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Banksy • Time Out Poster • Sydney, London, New York, by suckerpunch on Mar 27, 2010 1:26:31 GMT 1, I got reply back at last, mine said this-
Firstly please accept my apologies for the inconvenience this has caused
you. I have checked your details, and can confirm that everything seems
to be in order. Therefore I can only presume that your order has gone
astray whilst in transit. However I can confirm that a replacement has
been allocated for you, and will be received shortly.
ASTRAY? i think most people who ordered these darn things never turned up, i will give them till middle of next week then will ask for refund or do i mean demand a refund, Lordy Lordy what a big pile of do-do!
Whts funny is i ordered some prints from the states days after ordering from Titsareout and they got here in 5 dayz flat. one big smell of billy ball shit coming from the timeout offices me thinks, better be careful they may burn in Hell telling all them lies. Lol.
I got reply back at last, mine said this-
Firstly please accept my apologies for the inconvenience this has caused
you. I have checked your details, and can confirm that everything seems
to be in order. Therefore I can only presume that your order has gone
astray whilst in transit. However I can confirm that a replacement has
been allocated for you, and will be received shortly.
ASTRAY? i think most people who ordered these darn things never turned up, i will give them till middle of next week then will ask for refund or do i mean demand a refund, Lordy Lordy what a big pile of do-do!
Whts funny is i ordered some prints from the states days after ordering from Titsareout and they got here in 5 dayz flat. one big smell of billy ball shit coming from the timeout offices me thinks, better be careful they may burn in Hell telling all them lies. Lol.
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Deleted
🗨️ 0
👍🏻
January 1970
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Banksy • Time Out Poster • Sydney, London, New York, by Deleted on Mar 27, 2010 8:51:44 GMT 1, I think Brandler Galleries were boasting of their business acumen in picking up 1700 of these and that they are in perfect condition - I assume this is the same item, they were intending to punt them on for profit?
This is the charity item right??
I think Brandler Galleries were boasting of their business acumen in picking up 1700 of these and that they are in perfect condition - I assume this is the same item, they were intending to punt them on for profit?
This is the charity item right??
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telsin
New Member
🗨️ 344
👍🏻 0
August 2008
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Banksy • Time Out Poster • Sydney, London, New York, by telsin on Mar 27, 2010 9:53:52 GMT 1, So I emailed them last night and they arrived in mint condition this morning, not the best read but it's for charity.
So I emailed them last night and they arrived in mint condition this morning, not the best read but it's for charity.
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chrispa
Junior Member
🗨️ 1,399
👍🏻 567
May 2006
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Banksy • Time Out Poster • Sydney, London, New York, by chrispa on Mar 27, 2010 10:08:13 GMT 1, I got reply back at last, mine said this- Firstly please accept my apologies for the inconvenience this has caused you. I have checked your details, and can confirm that everything seems to be in order. Therefore I can only presume that your order has gone astray whilst in transit. However I can confirm that a replacement has been allocated for you, and will be received shortly. ASTRAY? i think most people who ordered these darn things never turned up, i will give them till middle of next week then will ask for refund or do i mean demand a refund, Lordy Lordy what a big pile of do-do! Whts funny is i ordered some prints from the states days after ordering from Titsareout and they got here in 5 dayz flat. one big smell of billy ball s**t coming from the timeout offices me thinks, better be careful they may burn in Hell telling all them lies. Lol.
I got exactly the same message
After a couple of mails of them asking me about my order its clear they have no idea when (and if) these have been sent
However, you just need to insist on them being "resent". I did this and my magazine arrived today (still waiting on the poster)
I got reply back at last, mine said this- Firstly please accept my apologies for the inconvenience this has caused you. I have checked your details, and can confirm that everything seems to be in order. Therefore I can only presume that your order has gone astray whilst in transit. However I can confirm that a replacement has been allocated for you, and will be received shortly. ASTRAY? i think most people who ordered these darn things never turned up, i will give them till middle of next week then will ask for refund or do i mean demand a refund, Lordy Lordy what a big pile of do-do! Whts funny is i ordered some prints from the states days after ordering from Titsareout and they got here in 5 dayz flat. one big smell of billy ball s**t coming from the timeout offices me thinks, better be careful they may burn in Hell telling all them lies. Lol. I got exactly the same message After a couple of mails of them asking me about my order its clear they have no idea when (and if) these have been sent However, you just need to insist on them being "resent". I did this and my magazine arrived today (still waiting on the poster) |
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nipper
New Member
🗨️ 590
👍🏻 310
October 2006
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Banksy • Time Out Poster • Sydney, London, New York, by nipper on Mar 27, 2010 11:19:44 GMT 1, I emailed a couple of days ago but no reply beyond an automated message telling me they 'aimed to get back within 24 hours'...
Will try other addresses but not hopeful. We cancelled our subscription years ago as the magazines never arrived then either!
I emailed a couple of days ago but no reply beyond an automated message telling me they 'aimed to get back within 24 hours'...
Will try other addresses but not hopeful. We cancelled our subscription years ago as the magazines never arrived then either!
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Banksy • Time Out Poster • Sydney, London, New York, by suckerpunch on Mar 27, 2010 12:28:14 GMT 1, I got my mag & poster today, in good nick as well, ordered on feb 26th recieved on the 27 march class dispatch service..LOl case closed here, about fricking time.
I got my mag & poster today, in good nick as well, ordered on feb 26th recieved on the 27 march class dispatch service..LOl case closed here, about fricking time.
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chablis
New Member
🗨️ 694
👍🏻 194
January 2008
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Banksy • Time Out Poster • Sydney, London, New York, by chablis on Mar 27, 2010 22:38:12 GMT 1, Sounds like they are finally sorting things out, after my email to them, mine too arrived this morning and fortunately all intact.
That reminds me, I need to respond to the response I got to say thanks.
Sounds like they are finally sorting things out, after my email to them, mine too arrived this morning and fortunately all intact.
That reminds me, I need to respond to the response I got to say thanks.
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Sacked...
Full Member
🗨️ 7,978
👍🏻 1,338
October 2007
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Banksy • Time Out Poster • Sydney, London, New York, by Sacked... on Mar 27, 2010 23:19:46 GMT 1, I see you're back to normal chablis .
I see you're back to normal chablis .
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chablis
New Member
🗨️ 694
👍🏻 194
January 2008
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Banksy • Time Out Poster • Sydney, London, New York, by chablis on Mar 28, 2010 20:21:22 GMT 1, I see you're back to normal chablis .
That's black to normal sacked, Silky sorted me out.
I see you're back to normal chablis . That's black to normal sacked, Silky sorted me out. |
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charlie
New Member
🗨️ 533
👍🏻 168
October 2008
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Banksy • Time Out Poster • Sydney, London, New York, by charlie on Mar 29, 2010 8:51:11 GMT 1, delivery this morning - all in A1 condition - very surprised indeed.
good to know what happened in London a month ago 
delivery this morning - all in A1 condition - very surprised indeed. good to know what happened in London a month ago |
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Scraffer
Junior Member
🗨️ 1,240
👍🏻 90
June 2008
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Banksy • Time Out Poster • Sydney, London, New York, by Scraffer on Mar 31, 2010 16:05:35 GMT 1, This is a joke, I expect my POW Unsigned Festival will arrive before this does.
Order. Cancelled.
This is a joke, I expect my POW Unsigned Festival will arrive before this does.
Order. Cancelled.
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;D
No more pending deliveries.
