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Beejoir- Sculpture- Happy days, by manchestermike on May 12, 2008 16:24:19 GMT 1, Apparently they have already "sent everyone an email" informing them of the delay
I know I didn't receive one...
I phoned today to ask for a refund but was asked why I wanted one before and not now. I explained the reason and apparently they have heard that "excuse" 30 times already (so basically no, I can't have a refund).
If I wanted to be "considered for a refund" they asked me to email stating my reasons for one. Basically email us and we'll tell you no anyway!
So instead of emailing my "reason" I emailed this:
It's an absolute joke imo that it hasn't arrived yet and needs sorting...
Apparently they have already "sent everyone an email" informing them of the delay
I know I didn't receive one...
I phoned today to ask for a refund but was asked why I wanted one before and not now. I explained the reason and apparently they have heard that "excuse" 30 times already (so basically no, I can't have a refund).
If I wanted to be "considered for a refund" they asked me to email stating my reasons for one. Basically email us and we'll tell you no anyway!
So instead of emailing my "reason" I emailed this:
It's an absolute joke imo that it hasn't arrived yet and needs sorting...
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spirit
Junior Member
Posts • 2,956
Likes • 516
August 2007
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Beejoir- Sculpture- Happy days, by spirit on May 12, 2008 16:41:41 GMT 1, TLSG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later.
In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order.
TLSG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later.
In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order.
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Beejoir- Sculpture- Happy days, by manchestermike on May 12, 2008 16:44:15 GMT 1, TSLG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later. In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order.
Exactly
If they don't sort it luckily I bought it on a credit card so I'll get them on to it.
TSLG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later. In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order. Exactly If they don't sort it luckily I bought it on a credit card so I'll get them on to it.
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spirit
Junior Member
Posts • 2,956
Likes • 516
August 2007
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Beejoir- Sculpture- Happy days, by spirit on May 12, 2008 16:48:53 GMT 1, TSLG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later. In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order. Exactly If they don't sort it luckily I bought it on a credit card so I'll get them on to it.
If you do it that way they'll be hit with a 30-40 quid bill for the chargeback on top of the refund cost which may make them a little more willing to refund on request in future...
TSLG are terrible when it comes to refunds - I tried to cancel an order within 24 hours of making it a while back. I never got a response so I sent them another email to confirm the cancellation and remind them of the first one I sent which got ignored as well. I was still waiting for a reply when the item I had ordered was delivered a week later. In the end I decided to keep the item but to say you can't have a refund when the law specifically says that you can is bang out of order. Exactly If they don't sort it luckily I bought it on a credit card so I'll get them on to it. If you do it that way they'll be hit with a 30-40 quid bill for the chargeback on top of the refund cost which may make them a little more willing to refund on request in future...
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Karl Read
Artist
Junior Member
Posts • 3,555
Likes • 628
April 2008
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Beejoir- Sculpture- Happy days, by Karl Read on May 12, 2008 16:49:06 GMT 1, Just chuck it on the bay if u dont want it!, im sure you will get more for it if it's a gold one! Im actually lookin forward to mine! This takes the pissssss though!
Just chuck it on the bay if u dont want it!, im sure you will get more for it if it's a gold one! Im actually lookin forward to mine! This takes the pissssss though!
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Beejoir- Sculpture- Happy days, by alsbabar on May 12, 2008 16:51:37 GMT 1, i think by also posting on here, will hurt TLSG also, no retailer likes to be slated in a public domain - but you are right Mike to cite the Distant Selling Act - i would suggest you also consider taking them to a small claims court, this will be quicker then getting your money back via credit card
i think by also posting on here, will hurt TLSG also, no retailer likes to be slated in a public domain - but you are right Mike to cite the Distant Selling Act - i would suggest you also consider taking them to a small claims court, this will be quicker then getting your money back via credit card
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Beejoir- Sculpture- Happy days, by manchestermike on May 12, 2008 16:51:41 GMT 1, Just chuck it on the bay if u dont want it!, im sure you will get more for it if it's a gold one! Im actually lookin forward to mine! This takes the pissssss though!
That's not the point though, it's the principle of the thing, I'd rather just have the cash back now
Just chuck it on the bay if u dont want it!, im sure you will get more for it if it's a gold one! Im actually lookin forward to mine! This takes the pissssss though! That's not the point though, it's the principle of the thing, I'd rather just have the cash back now
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Beejoir- Sculpture- Happy days, by rosstierney on May 12, 2008 16:53:47 GMT 1, i'm still waiting for my fucking k guy - lizlam (silver)
i'm still waiting for my fucking k guy - lizlam (silver)
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jfury
Junior Member
Posts • 1,084
Likes • 45
May 2007
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Beejoir- Sculpture- Happy days, by jfury on May 12, 2008 16:54:07 GMT 1, no email no update - called a number of times and told "we will update you shortly".....to which they never have.
no email no update - called a number of times and told "we will update you shortly".....to which they never have.
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Harveyn
Forum Guardian
Full Member
Posts • 7,690
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Member is Online
July 2007
Staff Member
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Beejoir- Sculpture- Happy days, by Harveyn on May 12, 2008 16:57:10 GMT 1, I have to say it is extremely disappointing when this happens and I cannot believe they would even question why after such a lengthy delay. I have come across this before from pieces I have bought that have not even been completed by the artist. Its very simple if the goods are not available to despatch then pre-orders should be taken will full rights to cancellation.
Completely out of order IMO.
I am going to let my order stand but if I thought I would get treated like this if I phoned them then I would almost out of principle cancel.
There is nothing worse than bad customer service. I am not aiming these comments specifically at TLSG as they have always been 1st class with me, but some galleries (& artists) when market demand is there behave in the most inappropriate way. There is no point turning on the service when you are looking for business and demand is down. For me the bridge is well and truly burnt.
I have to say it is extremely disappointing when this happens and I cannot believe they would even question why after such a lengthy delay. I have come across this before from pieces I have bought that have not even been completed by the artist. Its very simple if the goods are not available to despatch then pre-orders should be taken will full rights to cancellation.
Completely out of order IMO.
I am going to let my order stand but if I thought I would get treated like this if I phoned them then I would almost out of principle cancel.
There is nothing worse than bad customer service. I am not aiming these comments specifically at TLSG as they have always been 1st class with me, but some galleries (& artists) when market demand is there behave in the most inappropriate way. There is no point turning on the service when you are looking for business and demand is down. For me the bridge is well and truly burnt.
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Beejoir- Sculpture- Happy days, by bobbymeachamjr on May 12, 2008 16:57:57 GMT 1, CHARGEBACK on your cc Seriously, if they can't even respond to an email - whats that take 5 secs?
CHARGEBACK on your cc Seriously, if they can't even respond to an email - whats that take 5 secs?
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Beejoir- Sculpture- Happy days, by manchestermike on May 12, 2008 17:01:10 GMT 1, CHARGEBACK on your cc Seriously, if they can't even respond to an email - whats that take 5 secs?
Exactly
I'm giving them until tomorrow to reply to my last mail. Then I'll call them, if they can't / won't sort it out I'll put a chargeback through
This does probably mean I'll lose my signed Matt Small book from them too, but so be it, they can refund me for that (waiting since November) too
CHARGEBACK on your cc Seriously, if they can't even respond to an email - whats that take 5 secs? Exactly I'm giving them until tomorrow to reply to my last mail. Then I'll call them, if they can't / won't sort it out I'll put a chargeback through This does probably mean I'll lose my signed Matt Small book from them too, but so be it, they can refund me for that (waiting since November) too
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bristolboy
New Member
Posts • 664
Likes • 37
September 2007
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Beejoir- Sculpture- Happy days, by bristolboy on May 12, 2008 17:35:14 GMT 1, Im in the same boat Mike, I called several times, only to be told to send an email. 6 emails have gone unanswered!! Very poor imo.
Im in the same boat Mike, I called several times, only to be told to send an email. 6 emails have gone unanswered!! Very poor imo.
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moleman
Junior Member
Posts • 1,866
Likes • 0
March 2008
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Beejoir- Sculpture- Happy days, by moleman on May 12, 2008 17:48:05 GMT 1, when i called they were very plesent and told me they had gilding issues so it will take a bit of abuse and two weeks will be here. that was three weeks ago but still want it all the same. And def agree if you want refund you should have it hope you resolve it. Just goes to show you that there is nothing like calling people to get what you want instea of email some galleries should take note
when i called they were very plesent and told me they had gilding issues so it will take a bit of abuse and two weeks will be here. that was three weeks ago but still want it all the same. And def agree if you want refund you should have it hope you resolve it. Just goes to show you that there is nothing like calling people to get what you want instea of email some galleries should take note
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Winter
Junior Member
Posts • 7,139
Likes • 4,444
March 2007
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Beejoir- Sculpture- Happy days, by Winter on May 12, 2008 18:08:14 GMT 1, I had a nightmare getting a refund after THEY screwed my order. It's not good for PR having people discussing their poor service like this, they need to get it sorted. I eventually got my refund so don't give up.
I had a nightmare getting a refund after THEY screwed my order. It's not good for PR having people discussing their poor service like this, they need to get it sorted. I eventually got my refund so don't give up.
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Sacked...
Full Member
Posts • 7,978
Likes • 1,338
October 2007
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Beejoir- Sculpture- Happy days, by Sacked... on May 12, 2008 18:37:50 GMT 1, I emailed today and to my surprise i actually received a reply !! I QUOTE : Thank you for your email.The production of the 600 sculpture took a bit longer in prduction than planned.This we do applogise..(?)...We have made many emails and phone calls....(not to me !!)...regarding this issue and i am sorry if you did not receive any.
The sculpture will be sent out in batches....(of how many - 1's and 2's ?)...starting this week.Again i do appologise for any problems and please feel free to contact me directly.if you have any more questions(as customer service is a main priority...(since when!!)...UNQUOTE
I emailed today and to my surprise i actually received a reply !! I QUOTE : Thank you for your email.The production of the 600 sculpture took a bit longer in prduction than planned.This we do applogise..(?)...We have made many emails and phone calls....(not to me !!)...regarding this issue and i am sorry if you did not receive any.
The sculpture will be sent out in batches....(of how many - 1's and 2's ?)...starting this week.Again i do appologise for any problems and please feel free to contact me directly.if you have any more questions(as customer service is a main priority...(since when!!)...UNQUOTE
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andyctree
New Member
Posts • 307
Likes • 7
July 2007
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Beejoir- Sculpture- Happy days, by andyctree on May 13, 2008 12:16:36 GMT 1, i asked for a refund too. this is unacceptable
i asked for a refund too. this is unacceptable
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artngigs
New Member
Posts • 179
Likes • 50
April 2008
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Beejoir- Sculpture- Happy days, by artngigs on May 13, 2008 12:20:42 GMT 1, i'm still waiting for my f**king k guy - lizlam (silver)
I rang them up last week and they had 'misplaced' my order. I received it a few days later.
You should phone them to see what's happening.
i'm still waiting for my f**king k guy - lizlam (silver) I rang them up last week and they had 'misplaced' my order. I received it a few days later. You should phone them to see what's happening.
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Beejoir- Sculpture- Happy days, by giiiant on May 13, 2008 12:22:48 GMT 1, how many refunds would there be if this was a banksy print
how many refunds would there be if this was a banksy print
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Beejoir- Sculpture- Happy days, by Guest on May 13, 2008 12:23:16 GMT 1, they are treating you like poop boys go get them!
they are treating you like poop boys go get them!
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bristolboy
New Member
Posts • 664
Likes • 37
September 2007
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Beejoir- Sculpture- Happy days, by bristolboy on May 13, 2008 12:24:57 GMT 1, Got a lovely email and a refund this morning. Thank you Alexa, keep at if folks.
Got a lovely email and a refund this morning. Thank you Alexa, keep at if folks.
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Beejoir- Sculpture- Happy days, by manchestermike on May 13, 2008 12:54:01 GMT 1, I've dropped them a follow up email... hopefully I'll get a reply
On a positive note, my Matt Small book arrived today ;D
I've dropped them a follow up email... hopefully I'll get a reply
On a positive note, my Matt Small book arrived today ;D
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Bram
Artist
Junior Member
Posts • 2,815
Likes • 286
November 2007
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Beejoir- Sculpture- Happy days, by Bram on May 13, 2008 12:58:27 GMT 1, how many refunds would there be if this was a banksy print
Are you saying that just because there is a high demand for something galleries can treat customers like shit? I agree if i was waiting 5 months for a Banksy to arrive I wouldn't cancel the order but the galleries / print houses need to held responsible for bad service some how.
how many refunds would there be if this was a banksy print Are you saying that just because there is a high demand for something galleries can treat customers like shit? I agree if i was waiting 5 months for a Banksy to arrive I wouldn't cancel the order but the galleries / print houses need to held responsible for bad service some how.
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Beejoir- Sculpture- Happy days, by rosstierney on May 13, 2008 13:41:41 GMT 1, i'm still waiting for my f**king k guy - lizlam (silver) I rang them up last week and they had 'misplaced' my order. I received it a few days later. You should phone them to see what's happening.
thanks artngigs, i've just rang them
they apologised for the delay & said it was inexcusable
they're throwing in a free gift ;D
i'm still waiting for my f**king k guy - lizlam (silver) I rang them up last week and they had 'misplaced' my order. I received it a few days later. You should phone them to see what's happening. thanks artngigs, i've just rang them they apologised for the delay & said it was inexcusable they're throwing in a free gift ;D
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kahuna
New Member
Posts • 378
Likes • 1
February 2008
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Beejoir- Sculpture- Happy days, by kahuna on May 14, 2008 16:39:48 GMT 1, Alexa has refused to refund my purchases despite numerous requests. I have contacted the credit card co to dispute the charge.
The last response from TLSG advised "we are not doing refunds until we access all requests and will deal with accordingly. I will let you the update when this becomes viable."
WTF does that mean?
Alexa has refused to refund my purchases despite numerous requests. I have contacted the credit card co to dispute the charge.
The last response from TLSG advised "we are not doing refunds until we access all requests and will deal with accordingly. I will let you the update when this becomes viable."
WTF does that mean?
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Beejoir- Sculpture- Happy days, by mammal2 on May 14, 2008 16:51:03 GMT 1, I think it means yo be fucked!
I think it means yo be fucked!
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spencerlee
New Member
Posts • 853
Likes • 27
May 2006
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Beejoir- Sculpture- Happy days, by spencerlee on May 14, 2008 16:53:33 GMT 1, Poopgate
Poopgate
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Beejoir- Sculpture- Happy days, by jonpud on May 14, 2008 17:00:02 GMT 1, I feel for everyone on here, this is a disgraceful way to treat regular clients!
I would want the refund instantly, you all bought and paid in good faith......end of!
I feel for everyone on here, this is a disgraceful way to treat regular clients!
I would want the refund instantly, you all bought and paid in good faith......end of!
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waveydavey
New Member
Posts • 293
Likes • 24
July 2007
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Beejoir- Sculpture- Happy days, by waveydavey on May 14, 2008 17:04:26 GMT 1, how many refunds would there be if this was a banksy print Are you saying that just because there is a high demand for something galleries can treat customers like s**t? I agree if i was waiting 5 months for a Banksy to arrive I wouldn't cancel the order but the galleries / print houses need to held responsible for bad service some how.
Funny that because some of the early POW prints took months to arrive almost as if they made them to order.
how many refunds would there be if this was a banksy print Are you saying that just because there is a high demand for something galleries can treat customers like s**t? I agree if i was waiting 5 months for a Banksy to arrive I wouldn't cancel the order but the galleries / print houses need to held responsible for bad service some how. Funny that because some of the early POW prints took months to arrive almost as if they made them to order.
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spirit
Junior Member
Posts • 2,956
Likes • 516
August 2007
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Beejoir- Sculpture- Happy days, by spirit on May 14, 2008 17:20:06 GMT 1, Alexa has refused to refund my purchases despite numerous requests. I have contacted the credit card co to dispute the charge. The last response from TLSG advised "we are not doing refunds until we access all requests and will deal with accordingly. I will let you the update when this becomes viable." WTF does that mean?
You should make quite clear that you are not ASKING for a refund, you are DEMANDING it under the distance selling regulations as is your right. Also tell them that if they refuse the refund you will issue a chargeback via your credit card company which will cost them money.
It's disgraceful behaviour!
Alexa has refused to refund my purchases despite numerous requests. I have contacted the credit card co to dispute the charge. The last response from TLSG advised "we are not doing refunds until we access all requests and will deal with accordingly. I will let you the update when this becomes viable." WTF does that mean? You should make quite clear that you are not ASKING for a refund, you are DEMANDING it under the distance selling regulations as is your right. Also tell them that if they refuse the refund you will issue a chargeback via your credit card company which will cost them money. It's disgraceful behaviour!
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