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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Coach on Nov 16, 2012 0:34:48 GMT 1, Just a general comment Coach and think Faile have behaved above and beyond what most would have done and am genuinely grateful for being given another chance to own my first Faile. Hope it's not an image of a bird in stockings taking a wizz in a urinal.
Haha! Fair enough. I hope it's not monkeys or people with birds heads. Would love a girl in stockings running away from a dinasaur ;-)
Just a general comment Coach and think Faile have behaved above and beyond what most would have done and am genuinely grateful for being given another chance to own my first Faile. Hope it's not an image of a bird in stockings taking a wizz in a urinal. Haha! Fair enough. I hope it's not monkeys or people with birds heads. Would love a girl in stockings running away from a dinasaur ;-)
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bonesy
Junior Member
Posts โข 1,387
Likes โข 264
July 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by bonesy on Nov 16, 2012 0:57:06 GMT 1, โข Choose your weapon queue jumping grey โข Grey Nola Different circumstances. 1. There were no gangs with dogs and knives threatening your cup of tea and mouse at 5pm yesterday. 2. It was not the payment system which f**ked up but the pow website crashing when payment was being processed, so it did not go through properly. No one ever got refunded then moaned about it.
POW sold me a signed Grannies and a month later I was told that I missed out as they sold the same print number twice. I didn't bitch about it but probably should have as they ended up rewarding whiners from later editions.
I can appreciate the gesture of artists trying to make things like this up to their fans, but ultimately I think its a bad/ dangerous precedence. God forbid the next image is one of the kick ass ones everyone wants and there are only 50 up for grabs due to those that have dibs. They'll have a whole new unnecessary group of whiners. I say make a sincere apology and just issue the refund in a situation like this.
โข Choose your weapon queue jumping grey โข Grey Nola Different circumstances. 1. There were no gangs with dogs and knives threatening your cup of tea and mouse at 5pm yesterday. 2. It was not the payment system which f**ked up but the pow website crashing when payment was being processed, so it did not go through properly. No one ever got refunded then moaned about it. POW sold me a signed Grannies and a month later I was told that I missed out as they sold the same print number twice. I didn't bitch about it but probably should have as they ended up rewarding whiners from later editions. I can appreciate the gesture of artists trying to make things like this up to their fans, but ultimately I think its a bad/ dangerous precedence. God forbid the next image is one of the kick ass ones everyone wants and there are only 50 up for grabs due to those that have dibs. They'll have a whole new unnecessary group of whiners. I say make a sincere apology and just issue the refund in a situation like this.
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Phear Loathing
Junior Member
Posts โข 1,376
Likes โข 420
October 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Phear Loathing on Nov 16, 2012 4:32:38 GMT 1, Did everyone get the rejection email about being a long term collector?
Did everyone get the rejection email about being a long term collector?
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pinballwizard
New Member
Posts โข 595
Likes โข 7
September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 5:19:02 GMT 1, My payment cleared on my CC. Wonder if this means I got one? Still haven't heard from the Patricks about any of this. I imagine they'll start shipping next week?
My payment cleared on my CC. Wonder if this means I got one? Still haven't heard from the Patricks about any of this. I imagine they'll start shipping next week?
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jusdeep
Junior Member
Posts โข 2,797
Likes โข 464
October 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by jusdeep on Nov 16, 2012 7:45:19 GMT 1, Did everyone get the rejection email about being a long term collector?
That's the one I got at 9.30 last night. Gutted to say the least, but not going to moan about it especially when so many others are in the same boat. Faile should really get someone who knows what they're doing to sort their online sales out though. With the amount of fans they have buying their work surely there's something better they could put in place to stop this kind of oversales/disappointment level happening again.
Did everyone get the rejection email about being a long term collector? That's the one I got at 9.30 last night. Gutted to say the least, but not going to moan about it especially when so many others are in the same boat. Faile should really get someone who knows what they're doing to sort their online sales out though. With the amount of fans they have buying their work surely there's something better they could put in place to stop this kind of oversales/disappointment level happening again.
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LAZAKY
Artist
Junior Member
Posts โข 1,499
Likes โข 609
August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by LAZAKY on Nov 16, 2012 8:29:49 GMT 1, Too many cry babies! I tried for this and got the refund email. Unless you've never bought an art print before...this happens. Site issues: check! Oversold: check! Something else you had a problem with: check! Happens elsewhere too. Did Banksy/Fairey/whomever go to the trouble of offering a "Hits and Crashes" print or trying to do something to appease their angry customers!? Faile go out of their way more than any other artist I can think of and every release all they get is "price is too high; price it lower for the real fans" and here they've finally done that and still get shat on. Let's face it: the reason there are so many whiners complaining about the high prices or not getting the low-priced print is that there are a LOT of Faile fans out there. Most just can't afford their small editions. It's nice to see that wiith this release Faile finally gets some "respect" from the "true fans". If you missed out what does it really matter if you can't flip it or frame it? You'll live. It's an art print. A piece of paper. A pretty picture. Maybe even get the next one to flip (or frame). But nobody deserves any sort of compensation from Faile. Be a grown-up. Get over it. Send an email to Faile saying how much you like their art and thank them for trying to please their fans. Make today a days of thanks for the Faile guys. Thanks, Faile!
Great post! It's part of the game! I just hope Faile find a way to fix their selling system, there is too many people who thought they bought it and finally get refund... I could have one this time (at least I've not receive the refund mail yet) and I hope I could have one next time!
Too many cry babies! I tried for this and got the refund email. Unless you've never bought an art print before...this happens. Site issues: check! Oversold: check! Something else you had a problem with: check! Happens elsewhere too. Did Banksy/Fairey/whomever go to the trouble of offering a "Hits and Crashes" print or trying to do something to appease their angry customers!? Faile go out of their way more than any other artist I can think of and every release all they get is "price is too high; price it lower for the real fans" and here they've finally done that and still get shat on. Let's face it: the reason there are so many whiners complaining about the high prices or not getting the low-priced print is that there are a LOT of Faile fans out there. Most just can't afford their small editions. It's nice to see that wiith this release Faile finally gets some "respect" from the "true fans". If you missed out what does it really matter if you can't flip it or frame it? You'll live. It's an art print. A piece of paper. A pretty picture. Maybe even get the next one to flip (or frame). But nobody deserves any sort of compensation from Faile. Be a grown-up. Get over it. Send an email to Faile saying how much you like their art and thank them for trying to please their fans. Make today a days of thanks for the Faile guys. Thanks, Faile! Great post! It's part of the game! I just hope Faile find a way to fix their selling system, there is too many people who thought they bought it and finally get refund... I could have one this time (at least I've not receive the refund mail yet) and I hope I could have one next time!
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motor
Junior Member
Posts โข 1,839
Likes โข 411
December 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by motor on Nov 16, 2012 9:36:35 GMT 1, Too many cry babies! I tried for this and got the refund email. Unless you've never bought an art print before...this happens. Site issues: check! Oversold: check! Something else you had a problem with: check! Happens elsewhere too. Did Banksy/Fairey/whomever go to the trouble of offering a "Hits and Crashes" print or trying to do something to appease their angry customers!? Faile go out of their way more than any other artist I can think of and every release all they get is "price is too high; price it lower for the real fans" and here they've finally done that and still get shat on. Let's face it: the reason there are so many whiners complaining about the high prices or not getting the low-priced print is that there are a LOT of Faile fans out there. Most just can't afford their small editions. It's nice to see that wiith this release Faile finally gets some "respect" from the "true fans". If you missed out what does it really matter if you can't flip it or frame it? You'll live. It's an art print. A piece of paper. A pretty picture. Maybe even get the next one to flip (or frame). But nobody deserves any sort of compensation from Faile. Be a grown-up. Get over it. Send an email to Faile saying how much you like their art and thank them for trying to please their fans. Make today a days of thanks for the Faile guys. Thanks, Faile!
Thank you for this. Well said.
And remember, there is also chance of winning another new print. Just donate to Hurricane Sandy relief efforts. Well done Faile.
Too many cry babies! I tried for this and got the refund email. Unless you've never bought an art print before...this happens. Site issues: check! Oversold: check! Something else you had a problem with: check! Happens elsewhere too. Did Banksy/Fairey/whomever go to the trouble of offering a "Hits and Crashes" print or trying to do something to appease their angry customers!? Faile go out of their way more than any other artist I can think of and every release all they get is "price is too high; price it lower for the real fans" and here they've finally done that and still get shat on. Let's face it: the reason there are so many whiners complaining about the high prices or not getting the low-priced print is that there are a LOT of Faile fans out there. Most just can't afford their small editions. It's nice to see that wiith this release Faile finally gets some "respect" from the "true fans". If you missed out what does it really matter if you can't flip it or frame it? You'll live. It's an art print. A piece of paper. A pretty picture. Maybe even get the next one to flip (or frame). But nobody deserves any sort of compensation from Faile. Be a grown-up. Get over it. Send an email to Faile saying how much you like their art and thank them for trying to please their fans. Make today a days of thanks for the Faile guys. Thanks, Faile! Thank you for this. Well said. And remember, there is also chance of winning another new print. Just donate to Hurricane Sandy relief efforts. Well done Faile.
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jusdeep
Junior Member
Posts โข 2,797
Likes โข 464
October 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by jusdeep on Nov 16, 2012 9:49:11 GMT 1, Just spoke to my creditcard company and seems I was also charged twice and haven't been refunded.
Just spoke to my creditcard company and seems I was also charged twice and haven't been refunded.
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G-Man
Junior Member
Posts โข 3,529
Likes โข 33
November 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by G-Man on Nov 16, 2012 9:57:20 GMT 1, Just spoke to my creditcard company and seems I was also charged twice and haven't been refunded.
I too have been charged, received the sorry bad luck email, but still have no refund.....
Hope the guys at faile sort this quickly
Just spoke to my creditcard company and seems I was also charged twice and haven't been refunded. I too have been charged, received the sorry bad luck email, but still have no refund..... Hope the guys at faile sort this quickly
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payney
Junior Member
Posts โข 1,061
Likes โข 10
January 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by payney on Nov 16, 2012 10:07:38 GMT 1, My mate was charged ยฃ123 and refunded ยฃ116 weird?
Do they charge a processing fee?
My mate was charged ยฃ123 and refunded ยฃ116 weird?
Do they charge a processing fee?
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Gard
Junior Member
Posts โข 1,604
Likes โข 1,246
June 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Gard on Nov 16, 2012 10:36:39 GMT 1, I was refunded รยฃ5 less then what I paid. It's not a lot of money, but I don't want to pay for not getting the print.
I was refunded รยฃ5 less then what I paid. It's not a lot of money, but I don't want to pay for not getting the print.
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 10:51:24 GMT 1, My mate was charged ยฃ123 and refunded ยฃ116 weird? Do they charge a processing fee?
Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache.
My mate was charged ยฃ123 and refunded ยฃ116 weird? Do they charge a processing fee? Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache.
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 10:51:58 GMT 1, i too didnt recieve full refund?
i too didnt recieve full refund?
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connecta1
Junior Member
Posts โข 2,117
Likes โข 320
September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by connecta1 on Nov 16, 2012 10:55:26 GMT 1, ...despite the email, money gone from my account and not refunded yet either
...despite the email, money gone from my account and not refunded yet either
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craigf
Full Member
Posts โข 8,557
Likes โข 846
May 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by craigf on Nov 16, 2012 10:57:13 GMT 1, it is as Desmond says due to the exchange rate buying and refunding being different. There is normally a hidden 1.5% charge for foreign exchange transactions
it is as Desmond says due to the exchange rate buying and refunding being different. There is normally a hidden 1.5% charge for foreign exchange transactions
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kel
Junior Member
Posts โข 1,111
Likes โข 511
October 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by kel on Nov 16, 2012 10:59:38 GMT 1, Was going to add this to the thread this morning but seems others have mentioned it. My order was one of the many that were cancelled but on checking my bank account there is a difference in moneys.
Payment made of ยฃ123.44 ex rate 1.53921 Payment received of ยฃ115.92 ex rate 1.639006
So basically I am ยฃ7.52 out of pocket for not actually buying anything. This is clearly the banks whom are taking the piss but in all fairness if the money had not been taken in the first place this wouldn't have happened. Yes I know it is only ยฃ7.52 and it is not going to drastically change my life but it that is the final kick in the teeth from the sorry we are oversold email.
Even though the US exchange is volatile at the moment someone somewhere is earning money for cancelled orders. Lets say there were 300 cancelled orders then Faile or the Banks are earning a nice ยฃ2,256 for well nothing.
Was going to add this to the thread this morning but seems others have mentioned it. My order was one of the many that were cancelled but on checking my bank account there is a difference in moneys.
Payment made of ยฃ123.44 ex rate 1.53921 Payment received of ยฃ115.92 ex rate 1.639006
So basically I am ยฃ7.52 out of pocket for not actually buying anything. This is clearly the banks whom are taking the piss but in all fairness if the money had not been taken in the first place this wouldn't have happened. Yes I know it is only ยฃ7.52 and it is not going to drastically change my life but it that is the final kick in the teeth from the sorry we are oversold email.
Even though the US exchange is volatile at the moment someone somewhere is earning money for cancelled orders. Lets say there were 300 cancelled orders then Faile or the Banks are earning a nice ยฃ2,256 for well nothing.
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oe32
New Member
Posts โข 273
Likes โข 36
April 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by oe32 on Nov 16, 2012 11:07:40 GMT 1, What a mess... there must be thousands of refunded email out now
What a mess... there must be thousands of refunded email out now
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connecta1
Junior Member
Posts โข 2,117
Likes โข 320
September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by connecta1 on Nov 16, 2012 11:08:10 GMT 1, My mate was charged ยฃ123 and refunded ยฃ116 weird? Do they charge a processing fee? Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache. ...feel sorry for them? They just made $50,000
I'll not be happy if I'm refunded less than I paid either.. Whether down to exchange rates or whatever that's unacceptable
My mate was charged ยฃ123 and refunded ยฃ116 weird? Do they charge a processing fee? Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache. ...feel sorry for them? They just made $50,000 I'll not be happy if I'm refunded less than I paid either.. Whether down to exchange rates or whatever that's unacceptable
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bonesy
Junior Member
Posts โข 1,387
Likes โข 264
July 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by bonesy on Nov 16, 2012 11:41:07 GMT 1,
Fairly safe to assume its not Faile profiting off the cancelled orders.
Fairly safe to assume its not Faile profiting off the cancelled orders.
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saint
Junior Member
Posts โข 4,887
Likes โข 1,881
September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by saint on Nov 16, 2012 11:44:19 GMT 1, If you look on paypals refund info, it says:
The refund will be credited to the sender in the currency of the original payment, using the same conversion rate used for the original payment
If thats not happened i would be emailing paypal to ask why not.....
If you look on paypals refund info, it says:
The refund will be credited to the sender in the currency of the original payment, using the same conversion rate used for the original payment
If thats not happened i would be emailing paypal to ask why not.....
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simongoff
New Member
Posts โข 448
Likes โข 24
November 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by simongoff on Nov 16, 2012 11:45:12 GMT 1, This happened before.
I think it could be 2007.
Loads of prints at varying values were oversold. I 'bought' Faile Mary and lost about ยฃ32 on the refund. Some last more, up to about ยฃ100. It was then that Faile produced 'Hits and crashes' everyone who lost out financially regardless of amount were sent the print 'FOC' I was one of them. I was happy and still have it.
This happened before.
I think it could be 2007.
Loads of prints at varying values were oversold. I 'bought' Faile Mary and lost about ยฃ32 on the refund. Some last more, up to about ยฃ100. It was then that Faile produced 'Hits and crashes' everyone who lost out financially regardless of amount were sent the print 'FOC' I was one of them. I was happy and still have it.
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 11:47:53 GMT 1, Email confirmation received at 17:06:29
Refund email received this morning.
Gutted!
Email confirmation received at 17:06:29
Refund email received this morning.
Gutted!
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kel
Junior Member
Posts โข 1,111
Likes โข 511
October 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by kel on Nov 16, 2012 11:49:05 GMT 1, Fairly safe to assume its not Faile profiting off the cancelled orders.
Even though I did make a comment of Faile or Banks I agree with you Bonesy only one making money out of this and it is the Banks.
Fairly safe to assume its not Faile profiting off the cancelled orders. Even though I did make a comment of Faile or Banks I agree with you Bonesy only one making money out of this and it is the Banks.
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payney
Junior Member
Posts โข 1,061
Likes โข 10
January 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by payney on Nov 16, 2012 11:58:58 GMT 1, Email confirmation received at 17:06:29 Refund email received this morning. Gutted!
They still sending them out then?
What time did the email arrive?
Email confirmation received at 17:06:29 Refund email received this morning. Gutted! They still sending them out then? What time did the email arrive?
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 12:11:10 GMT 1, Email confirmation received at 17:06:29 Refund email received this morning. Gutted! They still sending them out then? What time did the email arrive?
8.46 this morning. Bit odd since I got confirmation at 17:06!
Email confirmation received at 17:06:29 Refund email received this morning. Gutted! They still sending them out then? What time did the email arrive? 8.46 this morning. Bit odd since I got confirmation at 17:06!
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 12:13:52 GMT 1, Reckon these were sold out in the first 2 minutes!
Reckon these were sold out in the first 2 minutes!
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 12:19:04 GMT 1, Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache. ...feel sorry for them? They just made $50,000 I'll not be happy if I'm refunded less than I paid either.. Whether down to exchange rates or whatever that's unacceptable
Yeah, sorry for them. This isn't about the money. If it was they could have put out another edition 10 for $1,750 and made more than selling an edition of 100 for $150. They've tried to get more prints in the hands of people who maybe wouldn't/couldn't pay the current high prices on the usual studio releases. But as a result of poor IT, they've ended up with a big mess.
It would be far easier for them to go down the Banksy route and sell small editions and originals to those on the secret handshake list. So in my view we should go easy on them, lest we drive them down that route. In any case, the Faile guys can be relied upon to put things right
Also a small shortfall on my refund, appears to be due to the fx rate of the two transactions. Feel sorry for the Faile guys as they've tried to do something at a lower price and it's ended up causing them a big headache. ...feel sorry for them? They just made $50,000 I'll not be happy if I'm refunded less than I paid either.. Whether down to exchange rates or whatever that's unacceptable Yeah, sorry for them. This isn't about the money. If it was they could have put out another edition 10 for $1,750 and made more than selling an edition of 100 for $150. They've tried to get more prints in the hands of people who maybe wouldn't/couldn't pay the current high prices on the usual studio releases. But as a result of poor IT, they've ended up with a big mess. It would be far easier for them to go down the Banksy route and sell small editions and originals to those on the secret handshake list. So in my view we should go easy on them, lest we drive them down that route. In any case, the Faile guys can be relied upon to put things right
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mmmike
Junior Member
Posts โข 2,421
Likes โข 759
March 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by mmmike on Nov 16, 2012 12:32:48 GMT 1, it is as Desmond says due to the exchange rate buying and refunding being different. There is normally a hidden 1.5% charge for foreign exchange transactions
If you call your credit card company they will make you whole. It is a big scam by the banks. They make a mint on this type of thing.
it is as Desmond says due to the exchange rate buying and refunding being different. There is normally a hidden 1.5% charge for foreign exchange transactions If you call your credit card company they will make you whole. It is a big scam by the banks. They make a mint on this type of thing.
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LAZAKY
Artist
Junior Member
Posts โข 1,499
Likes โข 609
August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by LAZAKY on Nov 16, 2012 12:55:56 GMT 1, Confirmation order received at 18h05 and still no refund mail, I don't know how it works! Is everybody who received the confirmation order after 18h04 already received the refund email?
Confirmation order received at 18h05 and still no refund mail, I don't know how it works! Is everybody who received the confirmation order after 18h04 already received the refund email?
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shechtmr
New Member
Posts โข 443
Likes โข 121
August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by shechtmr on Nov 16, 2012 13:17:54 GMT 1, Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending.
Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending.
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