jB
Junior Member
๐จ๏ธ 4,681
๐๐ป 997
June 2007
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Creased GIWTBB, by jB on Oct 17, 2007 4:32:06 GMT 1, After much anticipation here stateside I finally received my GIWTBB from POW laying by my door (I guess no signature needed?) and to my demise after opening it both bottom corners are bent to the point where if i bent it any more it may flake off.
Just bent to shit!!!
My question to you all is....did anyone else have this luck with their print and suggestion on contacting pow ?
I am just gutted after the month of waiting and getting my first POW print and having it bent (obviously).
It's such a beauty of a print, it's just a shame that it will be at least another month (if not longer) before having that bad boy hanging on the wall 
After much anticipation here stateside I finally received my GIWTBB from POW laying by my door (I guess no signature needed?) and to my demise after opening it both bottom corners are bent to the point where if i bent it any more it may flake off. Just bent to shit!!! My question to you all is....did anyone else have this luck with their print and suggestion on contacting pow ? I am just gutted after the month of waiting and getting my first POW print and having it bent (obviously). It's such a beauty of a print, it's just a shame that it will be at least another month (if not longer) before having that bad boy hanging on the wall |
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rkitek
New Member
๐จ๏ธ 867
๐๐ป 143
December 2006
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Creased GIWTBB, by rkitek on Oct 17, 2007 4:50:25 GMT 1, Sorry to hear the bad news. I've received creased prints from POW in the U.S. before and they've always been very good about exchanging them -- though it can take some time.
If I were you, I would send them an e-mail explaining the situation and attaching photos of the damage. Look in the contacts section on the POW web-site about who to address the inquiry (unless someone on the board knows exactly to whom it should be sent).
Good luck with it.
Sorry to hear the bad news. I've received creased prints from POW in the U.S. before and they've always been very good about exchanging them -- though it can take some time.
If I were you, I would send them an e-mail explaining the situation and attaching photos of the damage. Look in the contacts section on the POW web-site about who to address the inquiry (unless someone on the board knows exactly to whom it should be sent).
Good luck with it.
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jB
Junior Member
๐จ๏ธ 4,681
๐๐ป 997
June 2007
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Creased GIWTBB, by jB on Oct 17, 2007 5:01:03 GMT 1, Thanks RK, I actually did just that. I sent an email to Dora with a few pictures attached. I'm hopeful that things will be taken care of, I'm just bummed that it will be a long time before I see this beauty again!
Thanks RK, I actually did just that. I sent an email to Dora with a few pictures attached. I'm hopeful that things will be taken care of, I'm just bummed that it will be a long time before I see this beauty again!
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Creased GIWTBB, by absyrd on Oct 17, 2007 6:44:35 GMT 1, It is nearly impossible to avoid bending a few corners on that kind of paper. I don't think packing it any better would do it as it was in there completely stationary.
The corner damage was probably done in the process of putting the things into the tubes, so they need to smack some people around to save some time. 
It is nearly impossible to avoid bending a few corners on that kind of paper. I don't think packing it any better would do it as it was in there completely stationary. The corner damage was probably done in the process of putting the things into the tubes, so they need to smack some people around to save some time. |
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Creased GIWTBB, by manchestermike on Oct 17, 2007 8:25:00 GMT 1, Big Black Rat tubes would save this problem. I can't fault POW on accepting returns, but when you've sent the same thing back 4 times it gets a bit much!
Big Black Rat tubes would save this problem. I can't fault POW on accepting returns, but when you've sent the same thing back 4 times it gets a bit much!
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Creased GIWTBB, by absyrd on Oct 17, 2007 8:30:00 GMT 1, What are BRP's tubes like? Much bigger in diameter?
What are BRP's tubes like? Much bigger in diameter?
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Creased GIWTBB, by jonpud on Oct 17, 2007 8:34:51 GMT 1, What are BRP's tubes like? Much bigger in diameter?
Yes!
What are BRP's tubes like? Much bigger in diameter? Yes! |
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Photoxtc
Junior Member
๐จ๏ธ 2,500
๐๐ป 194
July 2007
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Creased GIWTBB, by Photoxtc on Oct 17, 2007 8:40:45 GMT 1, What are BRP's tubes like? Much bigger in diameter?
you could drive a tank over the BRP tubes and they wouldn't dent!!! worth their weight in gold....
I feel your pain all too well JB... good luck and I'm sure it will all work out fine...
+1 for your pain and suffering 
What are BRP's tubes like? Much bigger in diameter? you could drive a tank over the BRP tubes and they wouldn't dent!!! worth their weight in gold.... I feel your pain all too well JB... good luck and I'm sure it will all work out fine... +1 for your pain and suffering |
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Creased GIWTBB, by absyrd on Oct 17, 2007 8:45:56 GMT 1, Out of all the things I have purchased in the last year, the best tube I've gotten is probably from Black Market. It was like a foot in diameter, thicker than POW tubes, and almost killed my ankle-bitin' puppy when I dropped it on him by accident.
Cutting shipping costs really doesn't help anyone; it wastes the buyer's time and patience and makes the shipper waste more time than it is worth.
Out of all the things I have purchased in the last year, the best tube I've gotten is probably from Black Market. It was like a foot in diameter, thicker than POW tubes, and almost killed my ankle-bitin' puppy when I dropped it on him by accident.
Cutting shipping costs really doesn't help anyone; it wastes the buyer's time and patience and makes the shipper waste more time than it is worth.
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Creased GIWTBB, by bobbymeachamjr on Oct 17, 2007 15:15:04 GMT 1, soooo damn easy to alleviate yet they seem to only be able to take one step at a time (ie. they finally taped the caps!). To prevent the corner bends all you have to do is wrap the print in oversized kraft paper so that the ends are buffered. Sticking those big sponges at the ends have themselves caused bends! I have no clue about printing but I have sent many prints all over the world and not once did I hear about a print being in less than stated condition.
soooo damn easy to alleviate yet they seem to only be able to take one step at a time (ie. they finally taped the caps!). To prevent the corner bends all you have to do is wrap the print in oversized kraft paper so that the ends are buffered. Sticking those big sponges at the ends have themselves caused bends! I have no clue about printing but I have sent many prints all over the world and not once did I hear about a print being in less than stated condition.
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melttheguns
New Member
๐จ๏ธ 42
๐๐ป 0
February 2007
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Creased GIWTBB, by melttheguns on Oct 17, 2007 16:41:18 GMT 1, my micallef has a slightly bent corner also. it was the foam being stuffed into the tube that did it unfortunately. luckily i was able to bend it back and it doesnt look too bad because its very close to the deckled edge. you can only notice it upon very close inspection. i was a little dissapointed of course, but the print is awesome, and i just sucked it up because i don't plan on flipping it, but rather framing it, and the return seems like way too much of a hassel for a little bent corner which doesnt look too bad anyways...
my micallef has a slightly bent corner also. it was the foam being stuffed into the tube that did it unfortunately. luckily i was able to bend it back and it doesnt look too bad because its very close to the deckled edge. you can only notice it upon very close inspection. i was a little dissapointed of course, but the print is awesome, and i just sucked it up because i don't plan on flipping it, but rather framing it, and the return seems like way too much of a hassel for a little bent corner which doesnt look too bad anyways...
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Creased GIWTBB, by ricosg11 on Oct 17, 2007 16:59:09 GMT 1, I wouldnt accept a $100 print that was damaged. I have sent back every order from pow at least once except for that aiko print. Sad really.
I wouldnt accept a $100 print that was damaged. I have sent back every order from pow at least once except for that aiko print. Sad really.
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jB
Junior Member
๐จ๏ธ 4,681
๐๐ป 997
June 2007
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Creased GIWTBB, by jB on Oct 17, 2007 17:11:14 GMT 1, I hate being a stickler, but I am going with my gut and waiting for a response from POW with the protocol on returning. I am not expecting a quick response, but my email has been sent out. I am too going to frame it, but just knowing that these creases aren't minor will bug me everytime I look at it if I didnt send it back. 
I hate being a stickler, but I am going with my gut and waiting for a response from POW with the protocol on returning. I am not expecting a quick response, but my email has been sent out. I am too going to frame it, but just knowing that these creases aren't minor will bug me everytime I look at it if I didnt send it back. |
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Creased GIWTBB, by atkuefler on Oct 17, 2007 17:19:27 GMT 1, I have sent back numerous prints to many galleries... This is something POW expects and has to deal with. Send it back. That is the nature of the business they are in. As a customer you should be given a print that is in perfect condition, thats what you paid for. I had to send the Sepia back a couple of times and I had to send a Neate back three times before it worked out. They are understanding.... Do you think Laz would be happy if he bought an original at a auction and when they shipped it they messed it up??? I can promise you he would send it back and demand his money back.... No biggy, just do it!
I have sent back numerous prints to many galleries... This is something POW expects and has to deal with. Send it back. That is the nature of the business they are in. As a customer you should be given a print that is in perfect condition, thats what you paid for. I had to send the Sepia back a couple of times and I had to send a Neate back three times before it worked out. They are understanding.... Do you think Laz would be happy if he bought an original at a auction and when they shipped it they messed it up??? I can promise you he would send it back and demand his money back.... No biggy, just do it!
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jB
Junior Member
๐จ๏ธ 4,681
๐๐ป 997
June 2007
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Creased GIWTBB, by jB on Oct 17, 2007 17:28:17 GMT 1, Should I wait for a response from POW?
Should I wait for a response from POW?
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Creased GIWTBB, by atkuefler on Oct 17, 2007 17:50:54 GMT 1, yeah they will instruct you to mail it back, but at least then you know they are expecting it...
yeah they will instruct you to mail it back, but at least then you know they are expecting it...
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jB
Junior Member
๐จ๏ธ 4,681
๐๐ป 997
June 2007
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Creased GIWTBB, by jB on Oct 17, 2007 17:57:08 GMT 1, Cheers Alarmists
Cheers Alarmists
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Creased GIWTBB, by atkuefler on Oct 17, 2007 17:57:59 GMT 1, Yep Yep
Yep Yep
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baracass
New Member
๐จ๏ธ 228
๐๐ป 0
July 2007
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Creased GIWTBB, by baracass on Oct 17, 2007 17:59:55 GMT 1, Mine arrived yesterday looking like someone at the post office had been fencing with it and then jumped on it. Emailed Dora and got a quick response. Organised to go up to there (I work just down the road) today to take it back. Dora wasn't in today but Dolly kindly replaced it for me on the spot. Good job.
Mine arrived yesterday looking like someone at the post office had been fencing with it and then jumped on it. Emailed Dora and got a quick response. Organised to go up to there (I work just down the road) today to take it back. Dora wasn't in today but Dolly kindly replaced it for me on the spot. Good job.
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GB
New Member
๐จ๏ธ 314
๐๐ป 5
October 2007
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Creased GIWTBB, by GB on Oct 17, 2007 18:23:22 GMT 1, does this mean that POW send out a new copy of the print for every damaged item??? if so does this mean that they keep a set number of prints aside, 10% or so of a print run, due to likelihood of damage??? surely it would make more sense like many of you have said to invest in better packaging!?!?!
g
PS been on the board for a few weeks but waiting till the right moment came around to post! thanks very much for spreading knowledge!
does this mean that POW send out a new copy of the print for every damaged item??? if so does this mean that they keep a set number of prints aside, 10% or so of a print run, due to likelihood of damage??? surely it would make more sense like many of you have said to invest in better packaging!?!?! g PS been on the board for a few weeks but waiting till the right moment came around to post! thanks very much for spreading knowledge! |
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baracass
New Member
๐จ๏ธ 228
๐๐ป 0
July 2007
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Creased GIWTBB, by baracass on Oct 17, 2007 21:14:04 GMT 1, G'day Gary. Welcome!
Not sure whether they print more but it'd make sense to since the artist couldn't always be able to get there quickly to sign more copies as the damaged ones are returned. The wait for replacements would start to blow out you'd have to imagine. When I took my damaged GIWTBB in they ripped off the corner with the print number and then wrote the same number onto the one that was on the top of the pile that were ready to be numbered and sent.
They also said that when prints are returned damaged they can only claim back the cost of the materials which makes sense. Since they can claim for damages they are probably saving on the cost of tubes in the long run i 'spose.
G'day Gary. Welcome!
Not sure whether they print more but it'd make sense to since the artist couldn't always be able to get there quickly to sign more copies as the damaged ones are returned. The wait for replacements would start to blow out you'd have to imagine. When I took my damaged GIWTBB in they ripped off the corner with the print number and then wrote the same number onto the one that was on the top of the pile that were ready to be numbered and sent.
They also said that when prints are returned damaged they can only claim back the cost of the materials which makes sense. Since they can claim for damages they are probably saving on the cost of tubes in the long run i 'spose.
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Creased GIWTBB, by atkuefler on Oct 17, 2007 21:21:47 GMT 1, Typically they print extras becuase this happens probably everytime they release something. They leave them unnumbered and then fill in your number on the replacement. If they go through all of the extras(i.e. Sepia Morons) then they have to print more and wait for the artist to sign them again. Thats why it took months for the replacement.
Typically they print extras becuase this happens probably everytime they release something. They leave them unnumbered and then fill in your number on the replacement. If they go through all of the extras(i.e. Sepia Morons) then they have to print more and wait for the artist to sign them again. Thats why it took months for the replacement.
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Creased GIWTBB, by absyrd on Oct 17, 2007 21:58:13 GMT 1, Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem.
I emailed yesterday and haven't gotten a response yet.
Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem.
I emailed yesterday and haven't gotten a response yet.
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guest2
Junior Member
๐จ๏ธ 2,471
๐๐ป 1
December 2006
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Creased GIWTBB, by guest2 on Oct 17, 2007 21:59:52 GMT 1, Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem. I emailed yesterday and haven't gotten a response yet.
My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round.
Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem. I emailed yesterday and haven't gotten a response yet. My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round. |
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Creased GIWTBB, by cashman on Oct 17, 2007 22:08:56 GMT 1, Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem. I emailed yesterday and haven't gotten a response yet. My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round.
Banned??
Appears as if a TON of these have this problem, including mine. I imagine a ton more than usual have this problem. I emailed yesterday and haven't gotten a response yet. My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round. Banned?? |
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Creased GIWTBB, by speebe on Oct 17, 2007 22:09:11 GMT 1, I'm sorry to hear about the amount of damaged prints.
Mines yet to arrive and I only live 40 miles away!!
I'm even more worried now! 
I'm sorry to hear about the amount of damaged prints. Mines yet to arrive and I only live 40 miles away!! I'm even more worried now! |
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Creased GIWTBB, by bobbymeachamjr on Oct 17, 2007 22:13:11 GMT 1, Unparralleled ineptitude. Really mind boggling for an operation that rakes it in by the millions...
Unparralleled ineptitude. Really mind boggling for an operation that rakes it in by the millions...
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Montubu7
Junior Member
๐จ๏ธ 2,196
๐๐ป 5
November 2006
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Creased GIWTBB, by Montubu7 on Oct 17, 2007 22:16:54 GMT 1, My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round. Banned??
Frankie is a bad boy! ;D
Mine arrived damaged as well...
My ones creased, but since I'm banned It'll do! I think the paper is too thin, JD is better quality print all round. Banned?? Frankie is a bad boy! ;D Mine arrived damaged as well... |
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influence
New Member
๐จ๏ธ 205
๐๐ป 1
February 2007
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Creased GIWTBB, by influence on Oct 17, 2007 22:53:38 GMT 1, Sounds like someone got sloppy after packing 1000 prints...
Sounds like someone got sloppy after packing 1000 prints...
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