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Paypal Hell, by Filipino Box Spring Hog on Feb 21, 2009 18:34:10 GMT 1, I'm in paypal hell. It took me about 20 minutes to find a number that wouldn't hang up on me when I entered my account information over the phone. They said they were transferring me and then the phone would just hang up!
So now, I've been on hold for 18 minutes, spoke to a rep. for about 30 seconds and then he had to transfer me....still on hold.
someone on ebay purchased two prints of mine about a month ago. I sent them priority mail, insured - he didn't receive them, or so he claimed, and opened up a dispute on paypal/ebay.
I went to the USPS today to file the insurance claim (as it takes 30 days before they will let you file) - they checked the tracking # and said it was delivered on 2/7/09 at 10:53 am. So, the dispute is "still being investigated" by paypal.
I'm simply trying to provide paypal with this information, as I'm unable to track the package on the USPS site (does not compute my tracking number) which is yet one more annoyance.
Now it's been 23 minutes...
I'd like to choke someone...all I want is my money back!!!!!
I'm in paypal hell. It took me about 20 minutes to find a number that wouldn't hang up on me when I entered my account information over the phone. They said they were transferring me and then the phone would just hang up!
So now, I've been on hold for 18 minutes, spoke to a rep. for about 30 seconds and then he had to transfer me....still on hold.
someone on ebay purchased two prints of mine about a month ago. I sent them priority mail, insured - he didn't receive them, or so he claimed, and opened up a dispute on paypal/ebay.
I went to the USPS today to file the insurance claim (as it takes 30 days before they will let you file) - they checked the tracking # and said it was delivered on 2/7/09 at 10:53 am. So, the dispute is "still being investigated" by paypal.
I'm simply trying to provide paypal with this information, as I'm unable to track the package on the USPS site (does not compute my tracking number) which is yet one more annoyance.
Now it's been 23 minutes...
I'd like to choke someone...all I want is my money back!!!!!
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bonesy
Junior Member
Posts โข 1,387
Likes โข 264
July 2006
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Paypal Hell, by bonesy on Feb 21, 2009 18:37:53 GMT 1, Hate to be the bearer of bad news but Paypal requires signature confirmation for items over $210 and Im guessing 2 prints would e valued higher than that. Insurance signatures arent viewable online so they dont count in paypals eyes. This is how I interpret their protection rules anyway.
This rule really sucks when shipping internationally because USPS wont guarantee internatioal signatures (even to the UK but yet I have to sign for Royal mail coming here) so technically you have to ship with UPS which is like $100+ for international tubes.
Hate to be the bearer of bad news but Paypal requires signature confirmation for items over $210 and Im guessing 2 prints would e valued higher than that. Insurance signatures arent viewable online so they dont count in paypals eyes. This is how I interpret their protection rules anyway.
This rule really sucks when shipping internationally because USPS wont guarantee internatioal signatures (even to the UK but yet I have to sign for Royal mail coming here) so technically you have to ship with UPS which is like $100+ for international tubes.
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Heavyconsumer
Junior Member
Posts โข 4,974
Likes โข 5
February 2008
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Paypal Hell, by Heavyconsumer on Feb 21, 2009 18:52:51 GMT 1, Good info Bonsey. Would Fed-Ex be an acceptable alternative for you guys in the US? I know it sometimes works out plenty cheaper than UPs and think we still have to sign in the UK.
FilipinoBoxSpringHog, I feel for you! I've had issues with them in the past and ultimately just gave up. Luckily I was never down any money, but it did cost me a neg' feedback on the bay and the ability to use them for future payments. I had so much difficulty with such a simple issue that I just don't touch Paypal at all anymore (and couldn't even if I wanted to). I might set up a new Brazilian account with them soon though and try again. Sometimes I miss out on nice things because only Paypal is accepted (e.g. Emek, Miss Bugs and various other releases)
Good info Bonsey. Would Fed-Ex be an acceptable alternative for you guys in the US? I know it sometimes works out plenty cheaper than UPs and think we still have to sign in the UK.
FilipinoBoxSpringHog, I feel for you! I've had issues with them in the past and ultimately just gave up. Luckily I was never down any money, but it did cost me a neg' feedback on the bay and the ability to use them for future payments. I had so much difficulty with such a simple issue that I just don't touch Paypal at all anymore (and couldn't even if I wanted to). I might set up a new Brazilian account with them soon though and try again. Sometimes I miss out on nice things because only Paypal is accepted (e.g. Emek, Miss Bugs and various other releases)
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bonesy
Junior Member
Posts โข 1,387
Likes โข 264
July 2006
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Paypal Hell, by bonesy on Feb 21, 2009 18:59:44 GMT 1, Your covered under Paypal protection with Fed Ex because the signature is guaranteed, but Fed Ex wont insure art. So if the package is lost all together, or damaged, you have to take it up with Fed Ex who dosent insure art so youre out of luck.
Again, my understanding.
Your covered under Paypal protection with Fed Ex because the signature is guaranteed, but Fed Ex wont insure art. So if the package is lost all together, or damaged, you have to take it up with Fed Ex who dosent insure art so youre out of luck.
Again, my understanding.
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Heavyconsumer
Junior Member
Posts โข 4,974
Likes โข 5
February 2008
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Paypal Hell, by Heavyconsumer on Feb 21, 2009 19:12:18 GMT 1, Thanks 
Thanks |
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Paypal Hell, by Filipino Box Spring Hog on Feb 21, 2009 19:29:25 GMT 1, ok...well a woman at the post office was willing and able to print me out a receipt detailing the times and dates of the transaction. Prints were sent priority mail by me on 01/20/09 - they arrived to the buyer on 01/22/09 - he wasn't home and a notice was left. He then took that notice to the p.o. on 2/7/09 and picked up the prints! He filed him complaint before the end of Jan. - so, I have the detailed receipt from the post office, my initial receipt and my insurance slip. Paypal gave me a fax number to send all of the info. and seemed to think that I'd be alright and win so long as I have the detailed shipping info. from the post office and the initial receipt.
This is such a headache, but, at least I think all will be resolved shortly.
I emailed the buyer to let him know I'm fully aware he has the prints and that I'm dissapointed that someone such as himself would embark on such a scam.
Anyway, I'll let you know how the movie ends once I leave the theater.
ok...well a woman at the post office was willing and able to print me out a receipt detailing the times and dates of the transaction. Prints were sent priority mail by me on 01/20/09 - they arrived to the buyer on 01/22/09 - he wasn't home and a notice was left. He then took that notice to the p.o. on 2/7/09 and picked up the prints! He filed him complaint before the end of Jan. - so, I have the detailed receipt from the post office, my initial receipt and my insurance slip. Paypal gave me a fax number to send all of the info. and seemed to think that I'd be alright and win so long as I have the detailed shipping info. from the post office and the initial receipt.
This is such a headache, but, at least I think all will be resolved shortly.
I emailed the buyer to let him know I'm fully aware he has the prints and that I'm dissapointed that someone such as himself would embark on such a scam.
Anyway, I'll let you know how the movie ends once I leave the theater.
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neale
Junior Member
Posts โข 1,585
Likes โข 2
December 2008
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Paypal Hell, by neale on Feb 21, 2009 22:56:39 GMT 1, Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason
Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason
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Paypal Hell, by grantb on Feb 22, 2009 1:08:53 GMT 1, name and shame the buyer. 
name and shame the buyer. |
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Paypal Hell, by Filipino Box Spring Hog on Feb 22, 2009 1:09:18 GMT 1, Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason
I'm planning on always getting a signed receipt from now on...I've had a couple hundred transactions on ebay over the years and never has this happened before. I guess I should consider myself fortunate.
Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason I'm planning on always getting a signed receipt from now on...I've had a couple hundred transactions on ebay over the years and never has this happened before. I guess I should consider myself fortunate. |
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Paypal Hell, by Filipino Box Spring Hog on Feb 22, 2009 1:10:48 GMT 1, name and shame the buyer.
I will most likely do so once all is resolved.
name and shame the buyer. I will most likely do so once all is resolved. |
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bonesy
Junior Member
Posts โข 1,387
Likes โข 264
July 2006
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Paypal Hell, by bonesy on Feb 22, 2009 2:10:42 GMT 1, Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason I'm planning on always getting a signed receipt from now on...I've had a couple hundred transactions on ebay over the years and never has this happened before. I guess I should consider myself fortunate.
I always opt for the signature on ebay sales nowdays. But again I'll warn about international USPS. You can purchase the signed return recipt card which is supposed to be mailed back to you but out of maybe 50 that Ive purchased for overseas transactions Ive only gotten 20 or so back, and just because you purchase the return receipt paypal dosent consider these in their seller protection plan as USPS wnt guarantee the signature and its not viewable online. Bottomline is when it leaves USPS's hands they have no control over what the other couriers follows through with (and who knows if the other couriers can even read the English on the return receipt). If the USPS to Royal Mail guarantees could be upgraded alot of "our" problems would be solved but I guess they dont want to guarantee what Royal Mail is responsible for.
Good to hear your case ooks like its gonna work out for you. Ive learned to be veery careful, especially on international transactions.
Sorry to hear about you hassles.. this is more common than you think, my brother deals in rare vinyl, and someone tries this scam about once a week, he will now only ship recorded delivery for this reason I'm planning on always getting a signed receipt from now on...I've had a couple hundred transactions on ebay over the years and never has this happened before. I guess I should consider myself fortunate. I always opt for the signature on ebay sales nowdays. But again I'll warn about international USPS. You can purchase the signed return recipt card which is supposed to be mailed back to you but out of maybe 50 that Ive purchased for overseas transactions Ive only gotten 20 or so back, and just because you purchase the return receipt paypal dosent consider these in their seller protection plan as USPS wnt guarantee the signature and its not viewable online. Bottomline is when it leaves USPS's hands they have no control over what the other couriers follows through with (and who knows if the other couriers can even read the English on the return receipt). If the USPS to Royal Mail guarantees could be upgraded alot of "our" problems would be solved but I guess they dont want to guarantee what Royal Mail is responsible for. Good to hear your case ooks like its gonna work out for you. Ive learned to be veery careful, especially on international transactions. |
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Heavyconsumer
Junior Member
Posts โข 4,974
Likes โข 5
February 2008
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Paypal Hell, by Heavyconsumer on Feb 22, 2009 8:35:45 GMT 1, FBSH, that's good news, hopefully. Please ensure you do name and shame the buyer. I've b]never sold anything on Ebay and for this specific reason, cannot imagine ever selling a print of high value there. These events are rather worrying and it seems there's no deterent for buyers making these bogus Paypal claims. Ridiculous. Good luck.
FBSH, that's good news, hopefully. Please ensure you do name and shame the buyer. I've b]never sold anything on Ebay and for this specific reason, cannot imagine ever selling a print of high value there. These events are rather worrying and it seems there's no deterent for buyers making these bogus Paypal claims. Ridiculous. Good luck.
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