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worst Customs Stories, by Filipino Box Spring Hog on May 4, 2008 17:14:51 GMT 1, I sent a package of 5 prints flat packed from the US to the UK via international priority airmail....30 days later they are still not there....buyer has opened up a paypal dispute and I checked the customs tracking # online and all it tells me is that it has in fact left the US on April 5th.....anyone know how best to investigate this further....
I've never had this happen before but, I'm thinking I don't want to go through this again, nor do I want a buyer to go through this .....
I'm calling the post office that sent it out tomorrow but, I don't know how much more, if anything they'll be able to tell me.
Any help is appreciated....
thanks.
I sent a package of 5 prints flat packed from the US to the UK via international priority airmail....30 days later they are still not there....buyer has opened up a paypal dispute and I checked the customs tracking # online and all it tells me is that it has in fact left the US on April 5th.....anyone know how best to investigate this further....
I've never had this happen before but, I'm thinking I don't want to go through this again, nor do I want a buyer to go through this .....
I'm calling the post office that sent it out tomorrow but, I don't know how much more, if anything they'll be able to tell me.
Any help is appreciated....
thanks.
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lee3
New Member
Posts โข 832
Likes โข 1,290
November 2009
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worst Customs Stories, by lee3 on May 4, 2008 17:31:58 GMT 1, Use fed ex in the future. If the value of the prints is high enough, customs will require a "proof of origin statement" which in essence is the recipient's tax id number and address stating that they are indeed the individual buyer of the work. Fed ex manages this fairly well but even they run into delays (they do keep them on file for you so that you don't have to complete one every time you order). Sorry I don't have better advice for you with respect to priority mail but a 30 day delay is ridiculous and you should get on the horn and find someone who can give you feedback as to why your package has been hung up in customs. I presume your tracking information said nothing about delivery (which would eliminate the worry that they left it with the wrong address)?
Use fed ex in the future. If the value of the prints is high enough, customs will require a "proof of origin statement" which in essence is the recipient's tax id number and address stating that they are indeed the individual buyer of the work. Fed ex manages this fairly well but even they run into delays (they do keep them on file for you so that you don't have to complete one every time you order). Sorry I don't have better advice for you with respect to priority mail but a 30 day delay is ridiculous and you should get on the horn and find someone who can give you feedback as to why your package has been hung up in customs. I presume your tracking information said nothing about delivery (which would eliminate the worry that they left it with the wrong address)?
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Cocteau 101
Junior Member
Posts โข 3,503
Likes โข 1,226
January 2007
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worst Customs Stories, by Cocteau 101 on May 4, 2008 17:48:55 GMT 1, Fair play theshit I have done a swap deal with a member in the US and am having a similar issue. The member has been totally open and I have no doubt to question his integrity as the forst item showed up over a week ago I've checked tracking and apparently they have attempted to deliver but no card nothing. So it isn't just you, ask your buyer for a little more patience and I'm sure it will turn up eventually.
Had a similar problem middle of last year and the print had been held up in Customs.
Fair play theshit I have done a swap deal with a member in the US and am having a similar issue. The member has been totally open and I have no doubt to question his integrity as the forst item showed up over a week ago I've checked tracking and apparently they have attempted to deliver but no card nothing. So it isn't just you, ask your buyer for a little more patience and I'm sure it will turn up eventually.
Had a similar problem middle of last year and the print had been held up in Customs.
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worst Customs Stories, by Filipino Box Spring Hog on May 4, 2008 18:09:01 GMT 1, thanks guys...I'm sure it's held up in customs but, it seems ridiculous to be there for so long.....I'll let you know how things work out.
thanks guys...I'm sure it's held up in customs but, it seems ridiculous to be there for so long.....I'll let you know how things work out.
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funyoung
Junior Member
Posts โข 1,040
Likes โข 20
February 2008
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worst Customs Stories, by funyoung on May 4, 2008 18:48:40 GMT 1, Not unusual for these to stay in customs a while. Usually while they work out whether tax is due I think.
I hope that's the case for you and hope it will turn up soon.
Assume the paypal dispute was opened because of the timescale so should be sorted when the thing arrives.
Not unusual for these to stay in customs a while. Usually while they work out whether tax is due I think.
I hope that's the case for you and hope it will turn up soon.
Assume the paypal dispute was opened because of the timescale so should be sorted when the thing arrives.
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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worst Customs Stories, by curiousgeorge on May 4, 2008 19:04:22 GMT 1, I'm sure everything will be fine considering you used a priority service. I have the number for the main UK hub somewhere.I will dig it out for you, but you may have to wait till tuesday to call them (bank holiday)
I'm sure everything will be fine considering you used a priority service. I have the number for the main UK hub somewhere.I will dig it out for you, but you may have to wait till tuesday to call them (bank holiday)
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dmandpenfold
Junior Member
Posts โข 2,466
Likes โข 10
December 2006
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worst Customs Stories, by dmandpenfold on May 4, 2008 22:04:25 GMT 1, yep your best bet is to phone the shipping company they should be able to tell you at least where the package is currently.
yep your best bet is to phone the shipping company they should be able to tell you at least where the package is currently.
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worst Customs Stories, by Filipino Box Spring Hog on May 6, 2008 0:36:15 GMT 1, thanks curiousgeorge...I'd appreciate the number. I called the post office I sent the prints out from and all they could tell me is what I already found out on my own...that is...they left the US on April 5th...they said once they leave the US it is out of their hands
the package weighed over 18 pounds....maybe the weight could cause a hold up? I'm really frustrated...I sure hope this gets sorted out soon...
thanks curiousgeorge...I'd appreciate the number. I called the post office I sent the prints out from and all they could tell me is what I already found out on my own...that is...they left the US on April 5th...they said once they leave the US it is out of their hands
the package weighed over 18 pounds....maybe the weight could cause a hold up? I'm really frustrated...I sure hope this gets sorted out soon...
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dmandpenfold
Junior Member
Posts โข 2,466
Likes โข 10
December 2006
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worst Customs Stories, by dmandpenfold on May 6, 2008 13:18:31 GMT 1, the USPS or whoever, took on a contract to deliver the items that you entrusted with them, now not being a lawyer and knowing the niceties of the legal system in respect to common carriers, i am only really guessing but i would expect that USPS having accepted the contract and charged you for the shipping are ultimately responsible for following it up and compensating you if lost, subject of course to any legally binding limitations of compensation...was it insured? rydal and pezlow are knowledgeable in this sort of stuff maybe drop them a pm if needs be. rydal also has a legal issues sticky thread under the ebay section of the forum that might help
the USPS or whoever, took on a contract to deliver the items that you entrusted with them, now not being a lawyer and knowing the niceties of the legal system in respect to common carriers, i am only really guessing but i would expect that USPS having accepted the contract and charged you for the shipping are ultimately responsible for following it up and compensating you if lost, subject of course to any legally binding limitations of compensation...was it insured? rydal and pezlow are knowledgeable in this sort of stuff maybe drop them a pm if needs be. rydal also has a legal issues sticky thread under the ebay section of the forum that might help
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Meexed
Artist
New Member
Posts โข 160
Likes โข 3
October 2007
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worst Customs Stories, by Meexed on May 6, 2008 14:22:13 GMT 1, Prints that were sent to me via USPS from the US (west coast) on 5 April, arrived over the weekend. It took about a month!
Prints that were sent to me via USPS from the US (west coast) on 5 April, arrived over the weekend. It took about a month!
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worst Customs Stories, by Filipino Box Spring Hog on May 6, 2008 15:07:39 GMT 1, I've, as of this morning, contacted the usps international inquiry center and filed an inquiry with them as to the whereabouts of the prints....they now will follow up with the UK folks and see what's going on...meexed, that's encouraging....really think this will work out - thanks for all your input folks...prints were insured but for only 1/5 their value as the USPS has a max. amount they will allow for international delivery insurance....
I've, as of this morning, contacted the usps international inquiry center and filed an inquiry with them as to the whereabouts of the prints....they now will follow up with the UK folks and see what's going on...meexed, that's encouraging....really think this will work out - thanks for all your input folks...prints were insured but for only 1/5 their value as the USPS has a max. amount they will allow for international delivery insurance....
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