Harveyn
Forum Guardian
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July 2007
Staff Member
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Parcelforce / Customs Delays, by Harveyn on Feb 24, 2013 11:59:34 GMT 1, Anybody else having ridiculous delays (2 weeks+) with international shipments into the UK due to be handled by Parcelforce. PF's customer service is non-existent.
Despite Customs telling me that PF have it they of course say itโs the other way round. No delays with FedEx etc so the common denominator would appear to be PF.
Anybody else having ridiculous delays (2 weeks+) with international shipments into the UK due to be handled by Parcelforce. PF's customer service is non-existent.
Despite Customs telling me that PF have it they of course say itโs the other way round. No delays with FedEx etc so the common denominator would appear to be PF.
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blobbydon
Junior Member
Posts โข 1,134
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September 2011
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Parcelforce / Customs Delays, by blobbydon on Feb 24, 2013 12:31:12 GMT 1, Yes I have had 2 week waits for parcel force... Just seems like they just let it sit there
On another note, where did you get your kaws display jars?
Yes I have had 2 week waits for parcel force... Just seems like they just let it sit there
On another note, where did you get your kaws display jars?
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Parcelforce / Customs Delays, by fingerz on Feb 24, 2013 12:32:33 GMT 1, i got the tax slip through from parcelforce for the MBW valentines print only yesterday ..... on another note does anyone know if i can claim the tax back on it .... ?
i got the tax slip through from parcelforce for the MBW valentines print only yesterday ..... on another note does anyone know if i can claim the tax back on it .... ?
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Deleted
Posts โข 0
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January 1970
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Parcelforce / Customs Delays, by Deleted on Feb 24, 2013 12:49:10 GMT 1, That's such a pain in the arse... the last place you want it sitting around.
On a side note... does anyone have a link to the custom fees thread, I can't find it?
I just got a Fedex bill I need to address... although I already received the artwork a bill came about three weeks later and I just need to refresh my memory on the 5% thing!
That's such a pain in the arse... the last place you want it sitting around.
On a side note... does anyone have a link to the custom fees thread, I can't find it?
I just got a Fedex bill I need to address... although I already received the artwork a bill came about three weeks later and I just need to refresh my memory on the 5% thing!
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blobbydon
Junior Member
Posts โข 1,134
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September 2011
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Parcelforce / Customs Delays, by blobbydon on Feb 24, 2013 12:53:25 GMT 1, The pain is I had to pay some thing like. ยฃ1.23 on something and parcel force minimum charge to hold is ยฃ8..
I actually won my battle with FedEx the other day.. Took about 10 calls but got all my ยฃ10.50s refunded and told it won't happen again 
The pain is I had to pay some thing like. ยฃ1.23 on something and parcel force minimum charge to hold is ยฃ8.. I actually won my battle with FedEx the other day.. Took about 10 calls but got all my ยฃ10.50s refunded and told it won't happen again |
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Parcelforce / Customs Delays, by Coach on Feb 24, 2013 12:56:24 GMT 1, The pain is I had to pay some thing like. ยฃ1.23 on something and parcel force minimum charge to hold is ยฃ8.. I actually won my battle with FedEx the other day.. Took about 10 calls but got all my ยฃ10.50s refunded and told it won't happen again
I've had one success, where they agreed to w/o the admin fee, and one where they flatly refused.
All seems a little random.
The pain is I had to pay some thing like. ยฃ1.23 on something and parcel force minimum charge to hold is ยฃ8.. I actually won my battle with FedEx the other day.. Took about 10 calls but got all my ยฃ10.50s refunded and told it won't happen again I've had one success, where they agreed to w/o the admin fee, and one where they flatly refused. All seems a little random. |
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blobbydon
Junior Member
Posts โข 1,134
Likes โข 44
September 2011
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Parcelforce / Customs Delays, by blobbydon on Feb 24, 2013 13:16:22 GMT 1, Crazy old FedEx ... Was told that accounts didnt stop the admin. Rang back was told it did and to wait for someone to ring me back.... No one rang back ,so rang again.(this went on for a couple of month of ringing and no ringing back) Was then told again that it didnt and had to sort it with customs .. So then took it to there line manager who told me that accounts didnt waver the admin charge and put me through to someone else... Who told me it did and opened me an account and refunded all my charges..
Crazy old FedEx ... Was told that accounts didnt stop the admin. Rang back was told it did and to wait for someone to ring me back.... No one rang back ,so rang again.(this went on for a couple of month of ringing and no ringing back) Was then told again that it didnt and had to sort it with customs .. So then took it to there line manager who told me that accounts didnt waver the admin charge and put me through to someone else... Who told me it did and opened me an account and refunded all my charges..
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Deleted
Posts โข 0
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January 1970
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Parcelforce / Customs Delays, by Deleted on Feb 24, 2013 14:18:48 GMT 1, That's such a pain in the arse... the last place you want it sitting around. On a side note... does anyone have a link to the custom fees thread, I can't find it? I just got a Fedex bill I need to address... although I already received the artwork a bill came about three weeks later and I just need to refresh my memory on the 5% thing!
www.urbanartassociation.com/thread/92410/vat-answers-horses-mouth?page=4
That's such a pain in the arse... the last place you want it sitting around. On a side note... does anyone have a link to the custom fees thread, I can't find it? I just got a Fedex bill I need to address... although I already received the artwork a bill came about three weeks later and I just need to refresh my memory on the 5% thing! Page 4 onwards helps a lot I think. www.urbanartassociation.com/thread/92410/vat-answers-horses-mouth?page=4 |
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kendo
Junior Member
Posts โข 1,210
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August 2010
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Parcelforce / Customs Delays, by kendo on Feb 24, 2013 14:26:24 GMT 1, Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right?
Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right?
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Deleted
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January 1970
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Parcelforce / Customs Delays, by Deleted on Feb 24, 2013 14:29:41 GMT 1, Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right?
Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right? Yahah. |
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Deleted
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January 1970
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Parcelforce / Customs Delays, by Deleted on Feb 24, 2013 14:33:21 GMT 1, That's the one... thanks Happymeal.
That's the one... thanks Happymeal.
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Harveyn
Forum Guardian
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July 2007
Staff Member
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Parcelforce / Customs Delays, by Harveyn on Feb 24, 2013 14:57:59 GMT 1, Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right?
Yes it gets handed over to Customs then Parcelforce. The reality is it's the same holding area with both parties effectively working together in the same room. Though I am not sure working and together are appropriate descriptions of their activity.
In my business my customers expect us to manufacture electro-mechanical box builds through extremely complex engineering processes in anything from days to a few weeks and these clowns can hold parts for several weeks adding no value. It's either incompetence at the highest level with no ability to capacity plan or job protection at its worst. Whilst I certainly do not believe that all elements of the public sector are riddled with inefficiencies I am afraid this is an example of the difference between the public and private sector. I have spoken to both Customs and Parcelforce and their attitude is appalling. Absolutely no way to expedite the process.
Sorry rant over but this costs my company business every year and its a bit of a sore point.
Yes, not quite 2 weeks but 10 days without any update! Frustrating, especially not knowing what the charges will be! Mine was sent via USPS and I assume it gets handled by ParcelForce over here - would that be right? Yes it gets handed over to Customs then Parcelforce. The reality is it's the same holding area with both parties effectively working together in the same room. Though I am not sure working and together are appropriate descriptions of their activity. In my business my customers expect us to manufacture electro-mechanical box builds through extremely complex engineering processes in anything from days to a few weeks and these clowns can hold parts for several weeks adding no value. It's either incompetence at the highest level with no ability to capacity plan or job protection at its worst. Whilst I certainly do not believe that all elements of the public sector are riddled with inefficiencies I am afraid this is an example of the difference between the public and private sector. I have spoken to both Customs and Parcelforce and their attitude is appalling. Absolutely no way to expedite the process. Sorry rant over but this costs my company business every year and its a bit of a sore point. |
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.dappy
Full Member
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December 2010
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Parcelforce / Customs Delays, by .dappy on Feb 24, 2013 15:29:28 GMT 1, technically Parcelforce is a PLC, although the Secretary of State owns all of the shares except one or two. tbh I think Parcelforce has gone backwards in its service (customer and everything else) while the PO's themselves ('counter services' in modern lingo) has progressed well.
I always expect approx 10days when I know a parcel is being delivered to the UK from Europe or US and being 'passed through' Parcelforce. You can see it comes to a grinding halt once it reaches UK hub/sorting office.
GL mr H.
technically Parcelforce is a PLC, although the Secretary of State owns all of the shares except one or two. tbh I think Parcelforce has gone backwards in its service (customer and everything else) while the PO's themselves ('counter services' in modern lingo) has progressed well.
I always expect approx 10days when I know a parcel is being delivered to the UK from Europe or US and being 'passed through' Parcelforce. You can see it comes to a grinding halt once it reaches UK hub/sorting office.
GL mr H.
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Parcelforce / Customs Delays, by rottenredrooster on Feb 24, 2013 16:31:10 GMT 1, If you need any help with clearance with any couriers give me a PM.
If you need any help with clearance with any couriers give me a PM.
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poppa
New Member
Posts โข 965
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August 2009
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Parcelforce / Customs Delays, by poppa on Feb 24, 2013 19:00:47 GMT 1, I've had a nightmare with Parcelforce/customs. Tracked a package from the states with USPS. It sat at there depot and tracking stated 'payment if charges, item being held, addressee being notified'. I waited for a the letter which never arrived. I eventually managed to contact them only to be told it had been returned to sender. When I asked to speak to the manager the guy hung up on me.
Despite several email exchanges with me enquiring about compensation for covering cost of postage (ยฃ60) they don't want to know. I've got an email from them apologising for not sending me the customs letter but they won't compensate. An absolute joke. I don't know where to go with it now.
I've had a nightmare with Parcelforce/customs. Tracked a package from the states with USPS. It sat at there depot and tracking stated 'payment if charges, item being held, addressee being notified'. I waited for a the letter which never arrived. I eventually managed to contact them only to be told it had been returned to sender. When I asked to speak to the manager the guy hung up on me.
Despite several email exchanges with me enquiring about compensation for covering cost of postage (ยฃ60) they don't want to know. I've got an email from them apologising for not sending me the customs letter but they won't compensate. An absolute joke. I don't know where to go with it now.
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nah
New Member
Posts โข 822
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April 2009
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Parcelforce / Customs Delays, by nah on Feb 24, 2013 19:15:46 GMT 1, their phone support has been great the few times I've had to use it...
their phone support has been great the few times I've had to use it...
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Deleted
Posts โข 0
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January 1970
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Parcelforce / Customs Delays, by Deleted on Feb 24, 2013 19:46:27 GMT 1, I had a parcel hit customs on the 17th of Feb and was out on the 21st and delivered on the 22nd maybe i was lucky ?
I had a parcel hit customs on the 17th of Feb and was out on the 21st and delivered on the 22nd maybe i was lucky ?
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fairplay1974
New Member
Posts โข 735
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June 2011
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Parcelforce / Customs Delays, by fairplay1974 on Feb 25, 2013 10:12:07 GMT 1, I never wait for the customs letters, which take an age to arrive, after you're already waiting weeks for a 24hr USPS Express! Call the RM line and state you want to pay the charges over the phone as soon as the tracking updates to waiting for customs fees and the item is with local depot (they won't let you pay the charges until it has reached your local depot for some reason). The system then updates far faster and you'll get the item the next day. But ultimately my experience is also UK customs/parcelforce is a joke...Got an item sent 8th Feb Express 24 USPS on 22nd Feb.
I never wait for the customs letters, which take an age to arrive, after you're already waiting weeks for a 24hr USPS Express! Call the RM line and state you want to pay the charges over the phone as soon as the tracking updates to waiting for customs fees and the item is with local depot (they won't let you pay the charges until it has reached your local depot for some reason). The system then updates far faster and you'll get the item the next day. But ultimately my experience is also UK customs/parcelforce is a joke...Got an item sent 8th Feb Express 24 USPS on 22nd Feb.
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kendo
Junior Member
Posts โข 1,210
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August 2010
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Parcelforce / Customs Delays, by kendo on Mar 4, 2013 17:19:40 GMT 1, I know as soon as I post this it'll turn up but i've been waiting since 26th Feb for my 'payment for charges' notification to come through the door. In the past, it usually appears the next day! Mine was sent by USPS, as mentioned above do I phone Royal Mail or is it ParcelForce to help quicken the process? Considering it was sent Express Mail International on the 12th Feb I'm just getting a tad fed-up waiting! Cheers
I know as soon as I post this it'll turn up but i've been waiting since 26th Feb for my 'payment for charges' notification to come through the door. In the past, it usually appears the next day! Mine was sent by USPS, as mentioned above do I phone Royal Mail or is it ParcelForce to help quicken the process? Considering it was sent Express Mail International on the 12th Feb I'm just getting a tad fed-up waiting! Cheers
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poppa
New Member
Posts โข 965
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August 2009
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Parcelforce / Customs Delays, by poppa on Mar 5, 2013 10:39:04 GMT 1, Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck!
Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck!
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poppa
New Member
Posts โข 965
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August 2009
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Parcelforce / Customs Delays, by poppa on Mar 5, 2013 10:47:49 GMT 1, Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck!
Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck!
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kendo
Junior Member
Posts โข 1,210
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August 2010
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Parcelforce / Customs Delays, by kendo on Mar 5, 2013 11:58:44 GMT 1, Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck!
Thanks poppa, I will give it a go!
Phone Parcelforce. I was told that two notification letters were sent out, which is a total lie. Good luck! Thanks poppa, I will give it a go! |
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kendo
Junior Member
Posts โข 1,210
Likes โข 1,208
August 2010
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Parcelforce / Customs Delays, by kendo on Mar 5, 2013 17:07:33 GMT 1, Thanks for all the advice guys.
I phoned ParcelForce to find that my package was at my local depot all this time with them saying that the notification letter had been sent! I just wanted to get my parcel so I went to the depot and managed to pick it up without any hassle. Just goes to show what fairplay1974 suggested, when you see the tracking change to custom fees you don't need to wait for the notification to land on your doorstep.
As an added bonus the commodity code was accepted so all I had to pay was VAT and the annoying ParcelForce fee! Just need to get it opened and make sure everything is in order!
Commodity code: www.gov.uk/trade-tariff/commodities/9701100000#overview
Thanks for all the advice guys. I phoned ParcelForce to find that my package was at my local depot all this time with them saying that the notification letter had been sent! I just wanted to get my parcel so I went to the depot and managed to pick it up without any hassle. Just goes to show what fairplay1974 suggested, when you see the tracking change to custom fees you don't need to wait for the notification to land on your doorstep. As an added bonus the commodity code was accepted so all I had to pay was VAT and the annoying ParcelForce fee! Just need to get it opened and make sure everything is in order! Commodity code: www.gov.uk/trade-tariff/commodities/9701100000#overview |
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