Mateo Spain
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Posts โข 270
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April 2010
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Urgent need of the forum's help/advice, by Mateo Spain on Apr 8, 2013 2:17:20 GMT 1, Hi everyone, I need your advice.
I recently purchased a rather expensive piece from a renowned Gallery in London, had them frame the piece using a very renowned framer in London as well (because I do not know of any reputable framers domestically) and ship it to me internationally. The piece arrived beautifully package in a wooden crate, but when I opened the box I saw that the print had shifted in the frame.
I contacted the Gallery and was told that a good framer would need 10 minutes to fix the problem, so I got the work to a framer and when they opened up the frame to fix the positioning we noticed that it had shifted because the hinges used to secure the piece to the frame had ripped in transit. The hinges however were stuck to the back of the piece seemingly quite permanently.
Moreover I also noticed that the black slips had already started leaving marks on the white border of the print.
I write to the Gallery, sent detailed photos of the problems, but I was assured all of this is normal, that the paper hinges on the back of the print are exactly as the finest framers in the world hinge artwork and that the black marks from the black slips can be cleaned off easily.
This has been by far my biggest purchase so far and it's turned out to be a right mess, I would love the forum's input on what you think of the situation, what you think of the responses I am getting from the Gallery and how I should proceed....
Thanks
Hi everyone, I need your advice.
I recently purchased a rather expensive piece from a renowned Gallery in London, had them frame the piece using a very renowned framer in London as well (because I do not know of any reputable framers domestically) and ship it to me internationally. The piece arrived beautifully package in a wooden crate, but when I opened the box I saw that the print had shifted in the frame.
I contacted the Gallery and was told that a good framer would need 10 minutes to fix the problem, so I got the work to a framer and when they opened up the frame to fix the positioning we noticed that it had shifted because the hinges used to secure the piece to the frame had ripped in transit. The hinges however were stuck to the back of the piece seemingly quite permanently.
Moreover I also noticed that the black slips had already started leaving marks on the white border of the print.
I write to the Gallery, sent detailed photos of the problems, but I was assured all of this is normal, that the paper hinges on the back of the print are exactly as the finest framers in the world hinge artwork and that the black marks from the black slips can be cleaned off easily.
This has been by far my biggest purchase so far and it's turned out to be a right mess, I would love the forum's input on what you think of the situation, what you think of the responses I am getting from the Gallery and how I should proceed....
Thanks
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sohohoho
Junior Member
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April 2011
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Urgent need of the forum's help/advice, by sohohoho on Apr 8, 2013 2:42:02 GMT 1, Can you post the pictures?
Can you post the pictures?
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brookesjoe
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Posts โข 148
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February 2013
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Urgent need of the forum's help/advice, by brookesjoe on Apr 8, 2013 3:57:28 GMT 1, You guys get soprecious about the backs of these pieses of paper.
You guys get soprecious about the backs of these pieses of paper.
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Mateo Spain
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Posts โข 270
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April 2010
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iamzero
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May 2011
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Urgent need of the forum's help/advice, by iamzero on Apr 8, 2013 6:52:43 GMT 1, I get the feeling the correct hinges were used if they were torn as you've said. They are designed to be weaker that the art paper so they give way rather than damage the artwork during impact.
As for the black marks I only have limited experience in framing and all my stuff is conservation standard but have found the only time I used a black museum rag board the black rubbed off easily.
I get the feeling the correct hinges were used if they were torn as you've said. They are designed to be weaker that the art paper so they give way rather than damage the artwork during impact.
As for the black marks I only have limited experience in framing and all my stuff is conservation standard but have found the only time I used a black museum rag board the black rubbed off easily.
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Mateo Spain
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Posts โข 270
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April 2010
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Urgent need of the forum's help/advice, by Mateo Spain on Apr 8, 2013 8:39:21 GMT 1, While the hinges were attached to the back of the print to secure it to the mount, the black marks are on the front of the piece, not the back, that is my biggest concern.
While the hinges were attached to the back of the print to secure it to the mount, the black marks are on the front of the piece, not the back, that is my biggest concern.
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Mateo Spain
New Member
Posts โข 270
Likes โข 52
April 2010
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Urgent need of the forum's help/advice, by Mateo Spain on Apr 8, 2013 8:40:24 GMT 1, I get the feeling the correct hinges were used if they were torn as you've said. They are designed to be weaker that the art paper so they give way rather than damage the artwork during impact. As for the black marks I only have limited experience in framing and all my stuff is conservation standard but have found the only time I used a black museum rag board the black rubbed off easily.
Thanks for your input iamzero, so you think everything is fine and as it should be?
I get the feeling the correct hinges were used if they were torn as you've said. They are designed to be weaker that the art paper so they give way rather than damage the artwork during impact. As for the black marks I only have limited experience in framing and all my stuff is conservation standard but have found the only time I used a black museum rag board the black rubbed off easily. Thanks for your input iamzero, so you think everything is fine and as it should be? |
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mouser
Junior Member
Posts โข 1,235
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April 2011
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Urgent need of the forum's help/advice, by mouser on Apr 8, 2013 9:29:16 GMT 1, Why not ask the framer as they are trained professionals rather than going on the collective opinion of some keen amatueres? We have all picked up some basic framing lingo over the years, but if you are really concerned ask the folk that actaully know, ie the framers.
Why not ask the framer as they are trained professionals rather than going on the collective opinion of some keen amatueres? We have all picked up some basic framing lingo over the years, but if you are really concerned ask the folk that actaully know, ie the framers.
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DrWhite
Junior Member
Posts โข 4,107
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August 2012
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Urgent need of the forum's help/advice, by DrWhite on Apr 8, 2013 9:47:00 GMT 1, Maybe if you want an independent view you could contact mfm - Gary is very informative.
Maybe if you want an independent view you could contact mfm - Gary is very informative.
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iamzero
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May 2011
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Urgent need of the forum's help/advice, by iamzero on Apr 8, 2013 11:19:25 GMT 1, I'd agree with mouser but beware of some professional framers as alot of the ones I spoke to were as good as mouser spellchecker and the reason I learnt to frame my own.
I'd agree with mouser but beware of some professional framers as alot of the ones I spoke to were as good as mouser spellchecker and the reason I learnt to frame my own.
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Hubble Bubble
Junior Member
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December 2010
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Urgent need of the forum's help/advice, by Hubble Bubble on Apr 8, 2013 11:59:48 GMT 1, mateospain
Gary (misterframeman) will definitely give you an opinion on this.
mateospain
Gary (misterframeman) will definitely give you an opinion on this.
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t3c
Junior Member
Posts โข 1,570
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July 2011
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Urgent need of the forum's help/advice, by t3c on Apr 8, 2013 12:30:49 GMT 1, +1 on Gary advice. The only framer i'll use nowadays. Top bloke to boot and always happy to help
+1 on Gary advice. The only framer i'll use nowadays. Top bloke to boot and always happy to help
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Hubble Bubble
Junior Member
Posts โข 4,098
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December 2010
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Urgent need of the forum's help/advice, by Hubble Bubble on Apr 8, 2013 12:33:45 GMT 1, and proud possessor of a fully 'rock n roll' mum and dad 
and proud possessor of a fully 'rock n roll' mum and dad |
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Mateo Spain
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Posts โข 270
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April 2010
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Urgent need of the forum's help/advice, by Mateo Spain on Apr 8, 2013 12:43:21 GMT 1, Thanks for the tip! Just called Gary & shot him the reference photos. He said he'd take a look and good back to me. Top bloke.
Praying he says everything is fine...
Thanks for the tip! Just called Gary & shot him the reference photos. He said he'd take a look and good back to me. Top bloke.
Praying he says everything is fine...
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Deleted
Posts โข 0
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January 1970
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Urgent need of the forum's help/advice, by Deleted on Apr 8, 2013 12:45:39 GMT 1, First question to ask - Are you insured ? If yes, up to how much ? What are your terms if things go bad ? Then see the reaction, you'll know if framer is fishy or not. But I heard it is mandatory for framers to have an insurance in Europe.
First question to ask - Are you insured ? If yes, up to how much ? What are your terms if things go bad ? Then see the reaction, you'll know if framer is fishy or not. But I heard it is mandatory for framers to have an insurance in Europe.
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t3c
Junior Member
Posts โข 1,570
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July 2011
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Urgent need of the forum's help/advice, by t3c on Apr 8, 2013 12:53:52 GMT 1, and proud possessor of a fully 'rock n roll' mum and dad
and proud possessor of a fully 'rock n roll' mum and dad haha yeah man Flo and his old man are proper funny characters - always nice having a joke with them when they pop over to East London |
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sohohoho
Junior Member
Posts โข 1,693
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April 2011
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Urgent need of the forum's help/advice, by sohohoho on Apr 8, 2013 15:43:25 GMT 1, The hinges look fine. I presume the marks are evidence of friction against the mat/mount? A light rub with a Staedtler mars plastic eraser (holder with refill) should get those off. It's a priceless tool!
The hinges look fine. I presume the marks are evidence of friction against the mat/mount? A light rub with a Staedtler mars plastic eraser (holder with refill) should get those off. It's a priceless tool!
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Urgent need of the forum's help/advice, by Mister Frame Man on Apr 8, 2013 16:32:59 GMT 1, Just shown these images and above details to my trusted GCF Dale and have his comments below:
1. The tags are perfectly fine, they are designed to break under stress as opposed to the actual print being damaged.
2. Take to a trusted frame to retag over existing tags and re attach to backing board. Could remove existing but at additional cost and no gain.
3. Lines on print look as though caused by a product that we use a lot, bevel accents on teh inside of the mount. Can bve avoided by lining them before assembly, but no real concern as they are acid free (artcare product) and theh marks are easily removed with a soft putty rubber worked gently on the paper.
My framing God has spoken, no real need for concern!
Just shown these images and above details to my trusted GCF Dale and have his comments below:
1. The tags are perfectly fine, they are designed to break under stress as opposed to the actual print being damaged.
2. Take to a trusted frame to retag over existing tags and re attach to backing board. Could remove existing but at additional cost and no gain.
3. Lines on print look as though caused by a product that we use a lot, bevel accents on teh inside of the mount. Can bve avoided by lining them before assembly, but no real concern as they are acid free (artcare product) and theh marks are easily removed with a soft putty rubber worked gently on the paper.
My framing God has spoken, no real need for concern!
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DrWhite
Junior Member
Posts โข 4,107
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August 2012
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Urgent need of the forum's help/advice, by DrWhite on Apr 8, 2013 17:05:21 GMT 1, Great news all round - mateospain can breathe a sigh of relief.
Great news all round - mateospain can breathe a sigh of relief.
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Mateo Spain
New Member
Posts โข 270
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April 2010
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Urgent need of the forum's help/advice, by Mateo Spain on Apr 8, 2013 17:36:36 GMT 1, No kidding, I'll sleep soundly tonight!
Thank you misterframeman, thank you forum, you guys rock.
No kidding, I'll sleep soundly tonight!
Thank you misterframeman, thank you forum, you guys rock.
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redfred
Junior Member
Posts โข 1,293
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May 2006
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Urgent need of the forum's help/advice, by redfred on Apr 8, 2013 18:18:12 GMT 1, Pleased at the outcome for you,its too easy to get paranoid over stuff like this when you read some of the horror storys but most of the time its a lot about nothing.
Pleased at the outcome for you,its too easy to get paranoid over stuff like this when you read some of the horror storys but most of the time its a lot about nothing.
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Urgent need of the forum's help/advice, by Coach on Apr 8, 2013 21:15:48 GMT 1, Just shown these images and above details to my trusted GCF Dale and have his comments below: 1. The tags are perfectly fine, they are designed to break under stress as opposed to the actual print being damaged. 2. Take to a trusted frame to retag over existing tags and re attach to backing board. Could remove existing but at additional cost and no gain. 3. Lines on print look as though caused by a product that we use a lot, bevel accents on teh inside of the mount. Can bve avoided by lining them before assembly, but no real concern as they are acid free (artcare product) and theh marks are easily removed with a soft putty rubber worked gently on the paper. My framing God has spoken, no real need for concern!
We are fortunate to have such a font of knowledge.
Good news for the op.
Just shown these images and above details to my trusted GCF Dale and have his comments below: 1. The tags are perfectly fine, they are designed to break under stress as opposed to the actual print being damaged. 2. Take to a trusted frame to retag over existing tags and re attach to backing board. Could remove existing but at additional cost and no gain. 3. Lines on print look as though caused by a product that we use a lot, bevel accents on teh inside of the mount. Can bve avoided by lining them before assembly, but no real concern as they are acid free (artcare product) and theh marks are easily removed with a soft putty rubber worked gently on the paper. My framing God has spoken, no real need for concern! We are fortunate to have such a font of knowledge. Good news for the op. |
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