djee
New Member
Posts โข 6
Likes โข 11
October 2017
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Classic Nouveau : Order not delivered since May, by djee on Oct 30, 2017 22:58:59 GMT 1, Hi,
I was lucky enough to get a PEZ h0pe sc0tch main edition (http://www.classicnouveau.com/product/pez-h0pe-sc0tch-main-edition) on may @ classic nouveau
Unfortunately, Iโve never received the print. The payment has been done but apparently it messed up. Iโve been in contact with wendy who said :
โyour order comes up on paypal but not our big cartel orders, normally they are a perfect match and only ever once a sale has not transferred to big cartel.โ
She proposed to refund or send a printer proof because all numbers had been sold. I said that I was not interested by a refund, and I could wait longer for the print.
Apparently the shipping has been done, but no Tracking Number
Since, no news even after many emails โฆ Sheโs probably very busy at the moment
Itโs the first time I make a purchase on classic nouveau, and they seems quite professional has I saw in the forum, thatโs why Iโm a bit surprized.
Actually, I donโt know what to do to solve this problem. Nobodyโs answering.
I definitely love this print and made a specific frame for it โฆ empty frame until now :/
If anybody could give me a tip, I would greatly appreciate
jerome
Hi,
I was lucky enough to get a PEZ h0pe sc0tch main edition (http://www.classicnouveau.com/product/pez-h0pe-sc0tch-main-edition) on may @ classic nouveau
Unfortunately, Iโve never received the print. The payment has been done but apparently it messed up. Iโve been in contact with wendy who said :
โyour order comes up on paypal but not our big cartel orders, normally they are a perfect match and only ever once a sale has not transferred to big cartel.โ
She proposed to refund or send a printer proof because all numbers had been sold. I said that I was not interested by a refund, and I could wait longer for the print.
Apparently the shipping has been done, but no Tracking Number
Since, no news even after many emails โฆ Sheโs probably very busy at the moment
Itโs the first time I make a purchase on classic nouveau, and they seems quite professional has I saw in the forum, thatโs why Iโm a bit surprized.
Actually, I donโt know what to do to solve this problem. Nobodyโs answering.
I definitely love this print and made a specific frame for it โฆ empty frame until now :/
If anybody could give me a tip, I would greatly appreciate
jerome
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mfb
New Member
Posts โข 267
Likes โข 159
April 2017
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Classic Nouveau : Order not delivered since May, by mfb on Oct 30, 2017 23:01:05 GMT 1, Hi,
I was lucky enough to get a PEZ h0pe sc0tch main edition (http://www.classicnouveau.com/product/pez-h0pe-sc0tch-main-edition) on may @ classic nouveau
Unfortunately, Iโve never received the print. The payment has been done but apparently it messed up. Iโve been in contact with wendy who said :
โyour order comes up on paypal but not our big cartel orders, normally they are a perfect match and only ever once a sale has not transferred to big cartel.โ
She proposed to refund or send a printer proof because all numbers had been sold. I said that I was not interested by a refund, and I could wait longer for the print.
Apparently the shipping has been done, but no Tracking Number
Since, no news even after many emails โฆ Sheโs probably very busy at the moment
Itโs the first time I make a purchase on classic nouveau, and they seems quite professional has I saw in the forum, thatโs why Iโm a bit surprized.
Actually, I donโt know what to do to solve this problem. Nobodyโs answering.
I definitely love this print and made a specific frame for it โฆ empty frame until now :/
If anybody could give me a tip, I would greatly appreciate
jerome
Have I just seen this thread or did it get deleted?
Hi,
I was lucky enough to get a PEZ h0pe sc0tch main edition (http://www.classicnouveau.com/product/pez-h0pe-sc0tch-main-edition) on may @ classic nouveau
Unfortunately, Iโve never received the print. The payment has been done but apparently it messed up. Iโve been in contact with wendy who said :
โyour order comes up on paypal but not our big cartel orders, normally they are a perfect match and only ever once a sale has not transferred to big cartel.โ
She proposed to refund or send a printer proof because all numbers had been sold. I said that I was not interested by a refund, and I could wait longer for the print.
Apparently the shipping has been done, but no Tracking Number
Since, no news even after many emails โฆ Sheโs probably very busy at the moment
Itโs the first time I make a purchase on classic nouveau, and they seems quite professional has I saw in the forum, thatโs why Iโm a bit surprized.
Actually, I donโt know what to do to solve this problem. Nobodyโs answering.
I definitely love this print and made a specific frame for it โฆ empty frame until now :/
If anybody could give me a tip, I would greatly appreciate
jerome
Have I just seen this thread or did it get deleted? |
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Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,236
May 2013
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Classic Nouveau : Order not delivered since May, by Fะฏ on Oct 30, 2017 23:03:28 GMT 1, Im sure Graffiti Prints can help you out
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Deleted
Posts โข 0
Likes โข
January 1970
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Classic Nouveau : Order not delivered since May, by Deleted on Oct 31, 2017 0:50:21 GMT 1, I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked.
I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked.
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Deleted
Posts โข 0
Likes โข
January 1970
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Classic Nouveau : Order not delivered since May, by Deleted on Oct 31, 2017 4:51:17 GMT 1, I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked. GP sorted me out after a print I purchased arrived in a tube that was beaten with multiple sledgehammers. In addition, they have always responded to random e-mails. I don't think there are many people that work at GP/CN, so sometimes it will take a while to get a response (like the retrospective show they did in Berlin recently)...but definitely one of the better galleries I have dealt with.
I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked. GP sorted me out after a print I purchased arrived in a tube that was beaten with multiple sledgehammers. In addition, they have always responded to random e-mails. I don't think there are many people that work at GP/CN, so sometimes it will take a while to get a response (like the retrospective show they did in Berlin recently)...but definitely one of the better galleries I have dealt with. Can only agree - very good communications and email responses, seem very professional in my experience |
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Express Post
Junior Member
Posts โข 3,330
Likes โข 2,479
January 2008
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Classic Nouveau : Order not delivered since May, by Express Post on Oct 31, 2017 5:37:50 GMT 1, I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked.
You had a negative customer experience too?
I wouldn't say CN/GP is 'professional'. They never reply to emails unless they have something positive to tell you. The rest just goes ignored, had this experience multiple times. Just get a refund through paypal and move on with your life. With GP it's simple: great company if you actually recieve your print. If not: you are fucked. You had a negative customer experience too? |
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djee
New Member
Posts โข 6
Likes โข 11
October 2017
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Classic Nouveau : Order not delivered since May, by djee on Nov 2, 2017 9:09:19 GMT 1, Actually, then don't seems to come very often : Last Online: Aug 5, 2017 at 4:54pm
I hope they'll finally answer my emails
Actually, then don't seems to come very often : Last Online: Aug 5, 2017 at 4:54pm I hope they'll finally answer my emails |
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Dive Jedi
Junior Member
Posts โข 6,160
Likes โข 9,391
October 2015
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Classic Nouveau : Order not delivered since May, by Dive Jedi on Nov 2, 2017 10:08:24 GMT 1, Actually, then don't seems to come very often : Last Online: Aug 5, 2017 at 4:54pm I hope they'll finally answer my emails
if Fะฏ tags them, it's like a Batman signal in the sky.
I'm sure they will sort it. Might be very busy now with all the releases.
Actually, then don't seems to come very often : Last Online: Aug 5, 2017 at 4:54pm I hope they'll finally answer my emails No worries, if Fะฏ tags them, it's like a Batman signal in the sky. I'm sure they will sort it. Might be very busy now with all the releases. |
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morleys
New Member
Posts โข 179
Likes โข 138
August 2016
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Classic Nouveau : Order not delivered since May, by morleys on Nov 2, 2017 18:09:41 GMT 1, if Fะฏ tags them, it's like a Batman signal in the sky.
I'm sure they will find your print and send you !
if Fะฏ tags them, it's like a Batman signal in the sky. Lol and true !!! I'm sure they will find your print and send you ! |
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Deleted
Posts โข 0
Likes โข
January 1970
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Classic Nouveau : Order not delivered since May, by Deleted on Nov 2, 2017 19:39:41 GMT 1, Have had dealings with CN/GP over the years and always found level of service good
I would gently chase them
If no luck then I can advise of a personal email address rather than the info@ or contact@ email addresses which might give better results
Have had dealings with CN/GP over the years and always found level of service good
I would gently chase them
If no luck then I can advise of a personal email address rather than the info@ or contact@ email addresses which might give better results
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djee
New Member
Posts โข 6
Likes โข 11
October 2017
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Classic Nouveau : Order not delivered since May, by djee on Nov 7, 2017 20:11:49 GMT 1, Just received an email from Wendy. I ordered another print last week at GP, and she confirmed that both of them have been sent in the same tube ... so it's about to be fixed 
Indeed, they are probably very busy this days, just had to be patient
Anyway, thanks for your help&advices. I'm very excited to enjoy h0pe scotch in my lounge
Just received an email from Wendy. I ordered another print last week at GP, and she confirmed that both of them have been sent in the same tube ... so it's about to be fixed Indeed, they are probably very busy this days, just had to be patient Anyway, thanks for your help&advices. I'm very excited to enjoy h0pe scotch in my lounge |
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