mrizzle
Junior Member
Posts • 2,210
Likes • 3,491
January 2016
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UPS - customs charges, by mrizzle on Apr 15, 2021 16:03:45 GMT 1, As far as I know, you cannot (so easily) claim back from HRMC directly if it’s delivered by a private courier, only if it is delivered via Royal Mail/Parcelforce.
In my experiences with FedEx (and I would anticipate the same being true for other private couriers), you have to appeal the charges directly through them.
I’ve found that, even if the invoice/paperwork clearly states the correct tariff code for 5%, private couriers are often ignoring and applying a generic code for duty at 20%. They’re all as bad as each other but, in fairness, some do amend their charges without too many issues.
Good luck with resolving this and I share your frustrations having experienced similar a number of times now.
As far as I know, you cannot (so easily) claim back from HRMC directly if it’s delivered by a private courier, only if it is delivered via Royal Mail/Parcelforce.
In my experiences with FedEx (and I would anticipate the same being true for other private couriers), you have to appeal the charges directly through them.
I’ve found that, even if the invoice/paperwork clearly states the correct tariff code for 5%, private couriers are often ignoring and applying a generic code for duty at 20%. They’re all as bad as each other but, in fairness, some do amend their charges without too many issues.
Good luck with resolving this and I share your frustrations having experienced similar a number of times now.
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polokino
New Member
Posts • 307
Likes • 141
January 2021
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UPS - customs charges, by polokino on Apr 15, 2021 17:15:06 GMT 1, UPS, DHL, FedEx... All on the same boat... Good luck!
UPS, DHL, FedEx... All on the same boat... Good luck!
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Winks
Junior Member
Posts • 2,774
Likes • 3,582
April 2016
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UPS - customs charges, by Winks on Apr 15, 2021 22:22:01 GMT 1, Apologies for another thread on customs charges but I'm now (more than ever before) being asked by courier companies to pay up 20% (rather than 5%) on import from outside the UK. UPS seem to be serial offenders and I consistently seem to have issues with them. Can anyone who has had experience with UPS tell me whether it's a better idea to query with them and ask them to amend their invoice, or to just pay up and claim back from HMRC? Thanks!
The issue I had with them is getting an invoice. You need something to substantiate your claim with HMRC and they won’t answer emails or the phone.
Basically had to pay an online PayPal demand. Even the credit card and PayPal weren’t interested. I ask anyone sending me stuff not to use the thieves.
Apologies for another thread on customs charges but I'm now (more than ever before) being asked by courier companies to pay up 20% (rather than 5%) on import from outside the UK. UPS seem to be serial offenders and I consistently seem to have issues with them. Can anyone who has had experience with UPS tell me whether it's a better idea to query with them and ask them to amend their invoice, or to just pay up and claim back from HMRC? Thanks! The issue I had with them is getting an invoice. You need something to substantiate your claim with HMRC and they won’t answer emails or the phone. Basically had to pay an online PayPal demand. Even the credit card and PayPal weren’t interested. I ask anyone sending me stuff not to use the thieves. |
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slevin
New Member
Posts • 588
Likes • 682
December 2015
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UPS - customs charges, by slevin on Apr 16, 2021 10:48:27 GMT 1, Thanks all - going to have to pay to release and see what I can do to claim back direct from UPS. I’m sure that will be a breeze!
I've done it, takes a while but possible.
You have to use form C285 when claiming back from HMRC if it was delivered via courier.
First you will need to request your clearance documents from UPS as it contains info you will need in order to fill in the form. UPS take a while to respond to emails though so you have to be patient.
Thanks all - going to have to pay to release and see what I can do to claim back direct from UPS. I’m sure that will be a breeze! I've done it, takes a while but possible. You have to use form C285 when claiming back from HMRC if it was delivered via courier. First you will need to request your clearance documents from UPS as it contains info you will need in order to fill in the form. UPS take a while to respond to emails though so you have to be patient. |
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Argiebaji
Junior Member
Posts • 3,012
Likes • 1,181
June 2008
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UPS - customs charges, by Argiebaji on Apr 16, 2021 11:20:58 GMT 1, 0345 1610016 UPS UK Contact number
I havent tried it but there is an option to speak to someone if you are making a query on a customs charges.
0345 1610016 UPS UK Contact number
I havent tried it but there is an option to speak to someone if you are making a query on a customs charges.
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