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Royal mail insurance Dont risk it! (probably), by Pete the Post on Sept 14, 2023 19:45:53 GMT 1, Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning.
If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out.
My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value.
So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back.
I know it will change a shit load of what i ship from now on, so thought it worth a heads up.
Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning.
If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out.
My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value.
So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back.
I know it will change a shit load of what i ship from now on, so thought it worth a heads up.
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Royal mail insurance Dont risk it! (probably), by Peperami Monster on Sept 14, 2023 20:12:56 GMT 1, Thanx for the tip
Thanx for the tip
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compound
New Member
Posts • 164
Likes • 180
January 2022
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Royal mail insurance Dont risk it! (probably), by compound on Sept 14, 2023 20:17:51 GMT 1, Also don’t use parcel force as they don’t insure for art. Although they’ll gladly charge you to do so
Also don’t use parcel force as they don’t insure for art. Although they’ll gladly charge you to do so
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Royal mail insurance Dont risk it! (probably), by Pete the Post on Sept 15, 2023 8:29:57 GMT 1, Also don’t use parcel force as they don’t insure for art. Although they’ll gladly charge you to do so
Id say post office and parcel force insurance is now completly worthless most of the time. Funny enough, just as the "service" they give also becomes useless.
Also don’t use parcel force as they don’t insure for art. Although they’ll gladly charge you to do so Same company, it probably also applies for them in the sense they will pay the cost price on anything you send and THEY lose, but only if you have the receipt. Id say post office and parcel force insurance is now completly worthless most of the time. Funny enough, just as the "service" they give also becomes useless. |
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dotdot
Junior Member
Posts • 3,645
Likes • 1,025
December 2006
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Royal mail insurance Dont risk it! (probably), by dotdot on Sept 15, 2023 9:53:12 GMT 1, use secursus
use secursus
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1nkling
New Member
Posts • 253
Likes • 314
October 2019
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Royal mail insurance Dont risk it! (probably), by 1nkling on Sept 15, 2023 11:22:10 GMT 1, Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning. If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out. My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value. So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back. I know it will change a shit load of what i ship from now on, so thought it worth a heads up.
I've successfully claimed the sale cost of items on quite a few occasions with Royal Mail. Just needed to show proof of sale either via my store or paypal transaction, etc.
Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning. If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out. My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value. So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back. I know it will change a shit load of what i ship from now on, so thought it worth a heads up. I've successfully claimed the sale cost of items on quite a few occasions with Royal Mail. Just needed to show proof of sale either via my store or paypal transaction, etc. |
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Poster Bob
Junior Member
Posts • 5,806
Likes • 5,418
September 2013
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Royal mail insurance Dont risk it! (probably), by Poster Bob on Sept 15, 2023 11:28:33 GMT 1, I also don’t understand what has occurred but have previously been compensated by RM for the sales price of items. I’ve said it before but virtually all couriers will take your money for insurance but they have clauses excluding them from liability for art, antiques, collectibles, anything that has appreciated in value, the list goes on.
I also don’t understand what has occurred but have previously been compensated by RM for the sales price of items. I’ve said it before but virtually all couriers will take your money for insurance but they have clauses excluding them from liability for art, antiques, collectibles, anything that has appreciated in value, the list goes on.
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Royal mail insurance Dont risk it! (probably), by Pete the Post on Sept 15, 2023 12:04:17 GMT 1, Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning. If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out. My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value. So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back. I know it will change a shit load of what i ship from now on, so thought it worth a heads up. I've successfully claimed the sale cost of items on quite a few occasions with Royal Mail. Just needed to show proof of sale either via my store or paypal transaction, etc.
Im going to run it through again later with a complaint letter photo instead of the receipt photo. Ill grab some screen shots as i go.
Im not really sure if this will be new info to people, but having just discovered it while making a small claim, i figured it may be worth mentioning. If you use the insurance through royal mail, even though the post office will ask you "whats the value", they wont pay that out. My sale was a pretty trivial 55 quid minidisc, but when i tried to put a claim in, the form states that what they pay, is the price you paid for it, if you provide proof of that price, not the value. So if you happen to send a 5k piece through special delivery and insured (as i have before!), but you paid 25 quid for it, youll get the 25 quid back. I know it will change a shit load of what i ship from now on, so thought it worth a heads up. I've successfully claimed the sale cost of items on quite a few occasions with Royal Mail. Just needed to show proof of sale either via my store or paypal transaction, etc. Me too in the past, ive sold online for almost 20 years. This time i tried to make the claim, they want the ebay transaction ID, photo of the receipt from posting and a copy of the original purchase receipt, or you get your claim instantly dismissed. Im going to run it through again later with a complaint letter photo instead of the receipt photo. Ill grab some screen shots as i go. |
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Royal mail insurance Dont risk it! (probably), by Pete the Post on Sept 15, 2023 12:08:48 GMT 1, Very handy for the higher value stuff, nice one.
Most of what i ship regular is pretty low value, but enough to not want to lose it thanks to the post office. Going to be fun working out how to reroute all of that without loads of messing around.
Very handy for the higher value stuff, nice one. Most of what i ship regular is pretty low value, but enough to not want to lose it thanks to the post office. Going to be fun working out how to reroute all of that without loads of messing around. |
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Royal mail insurance Dont risk it! (probably), by its all about me on Sept 15, 2023 12:55:32 GMT 1, Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez!
Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez!
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FЯ
Full Member
Posts • 8,248
Likes • 9,236
May 2013
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Royal mail insurance Dont risk it! (probably), by FЯ on Sept 15, 2023 13:01:59 GMT 1, Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez!
this is quite normal, theres a thread on it made 10-15 years ago lol
get what you pay for, if you use ups or fedex ex etc they pay more attention to import codes. you just have to fill out some forms and receipts and you will get it back
Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez! this is quite normal, theres a thread on it made 10-15 years ago lol get what you pay for, if you use ups or fedex ex etc they pay more attention to import codes. you just have to fill out some forms and receipts and you will get it back |
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Royal mail insurance Dont risk it! (probably), by its all about me on Sept 15, 2023 13:04:51 GMT 1, Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez! this is quite normal, theres a thread on it made 10-15 years ago lol
But I'm impressed that you can remember threads from 15 years ago.
Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez! this is quite normal, theres a thread on it made 10-15 years ago lol It's not "normal" for most courier companies to force you to pay incorrect import charges. But I'm impressed that you can remember threads from 15 years ago. |
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FЯ
Full Member
Posts • 8,248
Likes • 9,236
May 2013
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Royal mail insurance Dont risk it! (probably), by FЯ on Sept 15, 2023 13:07:03 GMT 1, this is quite normal, theres a thread on it made 10-15 years ago lol It's not "normal" for most courier companies to force you to pay incorrect import charges. But I'm impressed that you can remember threads from 15 years ago.
it is very normal if you use parcelforce who use border customs force whatever they are called rather than their own customs teams.
ive been about.
this is quite normal, theres a thread on it made 10-15 years ago lol It's not "normal" for most courier companies to force you to pay incorrect import charges. But I'm impressed that you can remember threads from 15 years ago. it is very normal if you use parcelforce who use border customs force whatever they are called rather than their own customs teams. ive been about. |
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Zippy
Junior Member
Posts • 6,663
Likes • 2,483
April 2006
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Royal mail insurance Dont risk it! (probably), by Zippy on Sept 15, 2023 14:36:52 GMT 1, Looked good until you delve into the details....
Regarding artworks, our insurance policy does not cover scratches, scuffs, deformations and other cosmetic damages, neither depreciation.
You have to ship your items into wooden crate.
Looked good until you delve into the details.... Regarding artworks, our insurance policy does not cover scratches, scuffs, deformations and other cosmetic damages, neither depreciation. You have to ship your items into wooden crate. |
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Royal mail insurance Dont risk it! (probably), by Pete the Post on Sept 15, 2023 16:17:06 GMT 1, Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez!
Just another warning about ParcelForce/Royal Mail. I received an artwork from abroad. Had to pay 20% VAT with no option of querying the amount of import duty. They insist they can't change it and that I have to pay and then try to get a refund later. They also took over a week to deliver the item even after I paid the import fees. And, to add insult to injury, I had to pay £12 admin fee for their so-called services. Jeez! Had the same with fedex. 18 months chasing £600. filled a complaint, got sorted in a week. bypass the call centres. |
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dotdot
Junior Member
Posts • 3,645
Likes • 1,025
December 2006
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Royal mail insurance Dont risk it! (probably), by dotdot on Sept 15, 2023 17:38:14 GMT 1, Looked good until you delve into the details.... Regarding artworks, our insurance policy does not cover scratches, scuffs, deformations and other cosmetic damages, neither depreciation. You have to ship your items into wooden crate.
yeah i know the onus is as always on the person sending.
i guess you need to keep some of those crates after all. And yeah we've all got them...
(trust me - nothing worse than getting a quote for a small crate which costs as much as the item you're trying to send  and you know you got rid of the other one you had .... until last year !! )
Looked good until you delve into the details.... Regarding artworks, our insurance policy does not cover scratches, scuffs, deformations and other cosmetic damages, neither depreciation. You have to ship your items into wooden crate. yeah i know the onus is as always on the person sending. i guess you need to keep some of those crates after all. And yeah we've all got them... (trust me - nothing worse than getting a quote for a small crate which costs as much as the item you're trying to send and you know you got rid of the other one you had .... until last year !! ) |
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and you know you got rid of the other one you had .... until last year !! )
