Urban Art Association

technically its the sellers responsibility to make sure that the item gets delivered in good condition. therefore you should:
1.get the buyer to take photos of the damage as proof. 2.get him to post it back to you. 3.refund him. 4.make a claim from the courier. (although since theres no damage to the tube they might not accept responsibility.)

jayme, it sounds odd that if you packed the tube with tissue paper at the ends, how could it slip sufficiently to cause a crease. Tricky one, but I would say that it is your responsibility to ensure that it arrives in the condition which you described it to the buyer.

if the print slides inside the tube, tissue paper often won't stop it hitting the end-cap cos the tissue just slides inside the print. my last print from POW arrived like this with the print touching the cap and the tissue squashed inside the print. but thankfully no damage.

as for the crease, when you get the print back, you may well be able to iron it out so its unnoticeable.

hes a liar!! Tell him to stick the print up his ass!!
yorkshire customer service......best in the world!!

Only joking, as long as you get the print back, and i assume that it is a numbered print? if it isnt then it could be a ploy to swap a damaged one for yours. I personally have a no quibble refund policy on purchases, but not on deposits. If someone buys something from me and wants to return it because of my fault (damage, mis grading, wrong description etc) they get a full refund including postage and everything. If they just decide they dont want it anymore i give them a full refund, minus the postage fees and minus a 10% restocking fee which takes care of the ebay fees, lost cash-flow and the cost to relist the item. Unfortunatly with ebay if someone just decides they dont want something, the seller loses money.

I guess what i am trying to say is, being the cynical, non trusting person that i am, is it possible (no not possible, of course it is possible, i meant to say do you feel that it is likely) that this buyer bought your print, found another one elsewhere for cheaper and decided to get his money back for yours by putting a little crease on the side and saying it was damaged?

But if he is telling the truth then he deserves a refund. investigate a bit, ask for photos and ask yourself, is it possible for that to have happened with the way you packaged it?

hope you get it sorted

Agreed Nu. That was my point. If the tube had been packed how could it slide sufficiently to cause this 'crease'. Too suspect.

no doubt the most likey cause of the damage is the person who bought it from you

Seriously, iron it.
Face down, paper underneath (acid free tissue) about 7-10 sheets of A4 on top, an iron with no water in. Couple of seconds iron, check and repeat if needed.
One crease gone

;D ;D ;D

iron!!!

sorry mate but that last post is crap. put a print in a tube and make sure its nice and tight, then drop in on its end from a couple of foot and see what happend. guarantee it gets crushed against the end cap.
you could try it one of your banksy's, you've got plenty to spare anyway

I don't need to test it cos its happened to me already so I know it can and does happen.