viperuk
New Member
Posts โข 195
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January 2008
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Royal Mail - HELP Item Not Delivered, by viperuk on Feb 29, 2008 19:10:59 GMT 1, Basically I am after some advice, I bought a print on ebay which was sent special delivery next day with a tracking number (insured for ยฃ2K). I am happy with the seller.
It was sent yesterday and but has not arrived. I have checked with the Rotal Mail who say that the item was delivered today at 9am. Myself and my wife have been here all day but no delivery.
Hopefully it will arrive tomorrow, BUT incase it doesn't:-
What I would like to know is who is responsible for the item going missing, is it me or the seller that would have to chase up the Royal Mail? Would I go back through ebay for a refund?
Thanks
Basically I am after some advice, I bought a print on ebay which was sent special delivery next day with a tracking number (insured for ยฃ2K). I am happy with the seller.
It was sent yesterday and but has not arrived. I have checked with the Rotal Mail who say that the item was delivered today at 9am. Myself and my wife have been here all day but no delivery.
Hopefully it will arrive tomorrow, BUT incase it doesn't:-
What I would like to know is who is responsible for the item going missing, is it me or the seller that would have to chase up the Royal Mail? Would I go back through ebay for a refund?
Thanks
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sm
New Member
Posts โข 384
Likes โข 75
December 2007
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Royal Mail - HELP Item Not Delivered, by sm on Feb 29, 2008 19:18:04 GMT 1, someone would have had to sign for it, maybe you didn't hear the postie and a neighbour is keeping it safe. good luck mate
someone would have had to sign for it, maybe you didn't hear the postie and a neighbour is keeping it safe. good luck mate
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Royal Mail - HELP Item Not Delivered, by arcam on Feb 29, 2008 19:19:33 GMT 1, I'd ask the seller which address he sent it to. If it's been signed for then it's been delivered. As for refund it's up to the seller to chase it up for you. He sent it and paid for it to be insured. If RM delivered it to the wrong address or if they lost it then the seller has to make the claim. Final if he's addressed it wrong then I'd be chasing the seller up for a refund.
Good Luck.
I'd ask the seller which address he sent it to. If it's been signed for then it's been delivered. As for refund it's up to the seller to chase it up for you. He sent it and paid for it to be insured. If RM delivered it to the wrong address or if they lost it then the seller has to make the claim. Final if he's addressed it wrong then I'd be chasing the seller up for a refund.
Good Luck.
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Simococo
Junior Member
Posts โข 3,143
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April 2007
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Royal Mail - HELP Item Not Delivered, by Simococo on Feb 29, 2008 19:52:07 GMT 1, the seller needs to fill out investigation forms from the Royal Mail.
I think you have to wait 25 days before they will investigate
the seller needs to fill out investigation forms from the Royal Mail.
I think you have to wait 25 days before they will investigate
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viperuk
New Member
Posts โข 195
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January 2008
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Royal Mail - HELP Item Not Delivered, by viperuk on Feb 29, 2008 20:11:31 GMT 1, Thanks for the replies... I will be chasing it with the local postal office tomorrow and have asked the seller for the address where they sent it... I have never had this problem before (except with a damaged print)... You just feel completely helpless... From now on I am going to insist that I collect all prints just for peace of mind...
Thanks for the replies... I will be chasing it with the local postal office tomorrow and have asked the seller for the address where they sent it... I have never had this problem before (except with a damaged print)... You just feel completely helpless... From now on I am going to insist that I collect all prints just for peace of mind...
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Octopus UK
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Posts โข 868
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February 2007
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Royal Mail - HELP Item Not Delivered, by Octopus UK on Feb 29, 2008 21:06:36 GMT 1, I'd ask the seller which address he sent it to. If it's been signed for then it's been delivered. As for refund it's up to the seller to chase it up for you. He sent it and paid for it to be insured. If RM delivered it to the wrong address or if they lost it then the seller has to make the claim. Final if he's addressed it wrong then I'd be chasing the seller up for a refund. Good Luck.
I presume the buyer paid the money to have it insured?
I paid for the delivery of a print, it was damaged, the sender claimed the insurance money and then kept it. They now have my money and the insurance payout, but I don't have the prints. They are a gallery based in Paris and it is SO difficult to get the cash back from them.
So even though I paid for delivery (and the associated insurance) I get no benefit.
I hope your situation turns out better than mine.
I'd ask the seller which address he sent it to. If it's been signed for then it's been delivered. As for refund it's up to the seller to chase it up for you. He sent it and paid for it to be insured. If RM delivered it to the wrong address or if they lost it then the seller has to make the claim. Final if he's addressed it wrong then I'd be chasing the seller up for a refund. Good Luck. I presume the buyer paid the money to have it insured? I paid for the delivery of a print, it was damaged, the sender claimed the insurance money and then kept it. They now have my money and the insurance payout, but I don't have the prints. They are a gallery based in Paris and it is SO difficult to get the cash back from them. So even though I paid for delivery (and the associated insurance) I get no benefit. I hope your situation turns out better than mine. |
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Royal Mail - HELP Item Not Delivered, by daz205 on Feb 29, 2008 21:09:21 GMT 1, if you have the tracking no. look it up on royal mails site they will have a digital copy of the signature that signed for it
if you have the tracking no. look it up on royal mails site they will have a digital copy of the signature that signed for it
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Jimmy J
New Member
Posts โข 158
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December 2007
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Royal Mail - HELP Item Not Delivered, by Jimmy J on Feb 29, 2008 21:26:53 GMT 1, Have you tried tracking it online with the RM? It will show you an electronic proof of delivery which includes the signature of the person who signed for it.
Have you tried tracking it online with the RM? It will show you an electronic proof of delivery which includes the signature of the person who signed for it.
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viperuk
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Posts โข 195
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January 2008
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Royal Mail - HELP Item Not Delivered, by viperuk on Feb 29, 2008 21:26:58 GMT 1, I've checked the website which says it was delivered, but there is no ePOD available yet. I called the Royal Mail and all they said it had been delivered so they can do nothing else. I'm off to the local delivery office tomorrow to find out where exactly it was delivered to and who signed for it...
I've checked the website which says it was delivered, but there is no ePOD available yet. I called the Royal Mail and all they said it had been delivered so they can do nothing else. I'm off to the local delivery office tomorrow to find out where exactly it was delivered to and who signed for it...
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Royal Mail - HELP Item Not Delivered, by daz205 on Feb 29, 2008 22:17:29 GMT 1, takes a while for the site to update check again in the morning before going down to post office
takes a while for the site to update check again in the morning before going down to post office
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viperuk
New Member
Posts โข 195
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January 2008
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Royal Mail - HELP Item Not Delivered, by viperuk on Mar 1, 2008 11:03:29 GMT 1, Thanks all, panic is over as said by others it appears that they do take a while to update their site. The main issue appears that the item gets marked as delivered as soon as it leaves their depot, so it appears to be delivered when it can actually be in the van. Then when the new driver gets lost its does not arrive it goes back to the depot. Anyhow went in person this morning and collected...
Thanks all, panic is over as said by others it appears that they do take a while to update their site. The main issue appears that the item gets marked as delivered as soon as it leaves their depot, so it appears to be delivered when it can actually be in the van. Then when the new driver gets lost its does not arrive it goes back to the depot. Anyhow went in person this morning and collected...
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Royal Mail - HELP Item Not Delivered, by chleseaboy on Mar 1, 2008 11:11:30 GMT 1, good result... I had some motorbike leathers go missing once... took 2 months to retireve, but only after I reported it to the Police as a stolen item.... Royal Mail soon got their act together once a crime number was assigned to their incompetance!
good result... I had some motorbike leathers go missing once... took 2 months to retireve, but only after I reported it to the Police as a stolen item.... Royal Mail soon got their act together once a crime number was assigned to their incompetance!
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