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refunding. question, by jffriedman on Oct 26, 2007 3:53:03 GMT 1, Just clearly state your refund policy on your website from this point on, and you will be all set. For this customer, I say give him a refund on the print less (no refund on postage) and hope that he/she appreciates the gesture and orders from you in the future. Good customer service goes a long way.
Just clearly state your refund policy on your website from this point on, and you will be all set. For this customer, I say give him a refund on the print less (no refund on postage) and hope that he/she appreciates the gesture and orders from you in the future. Good customer service goes a long way.
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T-Bro
Junior Member
Posts โข 1,519
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April 2006
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slacker
New Member
Posts โข 787
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June 2007
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refunding. question, by slacker on Oct 26, 2007 7:46:43 GMT 1,
i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not?
could be something specific to auctions or the fact that you are buying from an individual i suppose.
i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. |
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gilsteph
Junior Member
Posts โข 1,434
Likes โข 300
September 2006
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refunding. question, by gilsteph on Oct 26, 2007 8:08:09 GMT 1, Was it for the Mantis print?
Mine arrived today and I was hoping that the print in the flesh would be much better than the one on the web page......am afraid I was (very) wrong.
I dont want a refund but I did learn a lesson!
Was it for the Mantis print?
Mine arrived today and I was hoping that the print in the flesh would be much better than the one on the web page......am afraid I was (very) wrong.
I dont want a refund but I did learn a lesson!
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Richard
Junior Member
Posts โข 1,351
Likes โข 178
September 2007
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refunding. question, by Richard on Oct 26, 2007 8:15:56 GMT 1, i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose.
It does apply to eBay as well.
i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. It does apply to eBay as well. |
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refunding. question, by manchestermike on Oct 26, 2007 9:05:55 GMT 1, i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. It does apply to eBay as well.
Indeed it does 
i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. It does apply to eBay as well. Indeed it does |
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Strange Al
Junior Member
Posts โข 1,289
Likes โข 59
October 2006
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refunding. question, by Strange Al on Oct 26, 2007 9:15:01 GMT 1, i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. It does apply to eBay as well.
To a degree. There's some debate how far the DSR currently applies to Ebay. Auctions are one of the exemptions under the regs and therefore items listed in auction format almost certainly fall outside the regulations. Though B.I.N. items are likely to be caught. It's also worth remembering sales by private individuals not acting for business purposes are not covered by the DSR.
Studiocromie - you're based in Italy aren't you? If so, it's worth consulting an Italian lawyer and having them draft some simple Terms and Conditions for your website and explaining the basics of consumer law to you.
i hadn't thought of this before but do the distance selling regulations apply to ebay as well? if not then does anybody know why not? could be something specific to auctions or the fact that you are buying from an individual i suppose. It does apply to eBay as well. To a degree. There's some debate how far the DSR currently applies to Ebay. Auctions are one of the exemptions under the regs and therefore items listed in auction format almost certainly fall outside the regulations. Though B.I.N. items are likely to be caught. It's also worth remembering sales by private individuals not acting for business purposes are not covered by the DSR. Studiocromie - you're based in Italy aren't you? If so, it's worth consulting an Italian lawyer and having them draft some simple Terms and Conditions for your website and explaining the basics of consumer law to you. |
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refunding. question, by manty on Oct 26, 2007 10:17:42 GMT 1, LOL, I learnt that lesson too 
Was it for the Mantis print? Mine arrived today and I was hoping that the print in the flesh would be much better than the one on the web page......am afraid I was (very) wrong. I dont want a refund but I did learn a lesson!
LOL, I learnt that lesson too Was it for the Mantis print? Mine arrived today and I was hoping that the print in the flesh would be much better than the one on the web page......am afraid I was (very) wrong. I dont want a refund but I did learn a lesson! |
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scavos
Junior Member
Posts โข 1,929
Likes โข 101
June 2007
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refunding. question, by scavos on Oct 26, 2007 11:52:58 GMT 1, Don't want to go off track especially as the refund issue is an important one, but as a big fan of Mantis' work it is interesting to see a couple of people already disappointed in the Studiocrombie release. I have to say that I agree jffriedman that customer service goes a long way and the buyer should be refunded in this case.
The whole release of this print was too shambolic for my liking and put me off buying it altogether although the second image looked to be a big improvement than the first one they put up.
Would anyone be kind enough to post some pics of their Everyone Has a Price print in the appropriate thread so I can see a truer representation?
Thanks in advance. 
Don't want to go off track especially as the refund issue is an important one, but as a big fan of Mantis' work it is interesting to see a couple of people already disappointed in the Studiocrombie release. I have to say that I agree jffriedman that customer service goes a long way and the buyer should be refunded in this case. The whole release of this print was too shambolic for my liking and put me off buying it altogether although the second image looked to be a big improvement than the first one they put up. Would anyone be kind enough to post some pics of their Everyone Has a Price print in the appropriate thread so I can see a truer representation? Thanks in advance. |
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rydal
New Member
Posts โข 109
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October 2006
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refunding. question, by rydal on Oct 26, 2007 22:15:51 GMT 1, In legal terms e-bay sales are not regarded as auctions, this is because the final price is determined by the expiry of a set time limit rather than nobody being prepared to bid higher. As a result the DS Regs do apply to ebay sales where the seller sells in the course of a business - remember that even private individuals who regularly sell prints may be regarded as a business even if they don't regard themselves as such.
In legal terms e-bay sales are not regarded as auctions, this is because the final price is determined by the expiry of a set time limit rather than nobody being prepared to bid higher. As a result the DS Regs do apply to ebay sales where the seller sells in the course of a business - remember that even private individuals who regularly sell prints may be regarded as a business even if they don't regard themselves as such.
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