balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 24, 2011 10:53:29 GMT 1, On the 2nd of June I purchased a piece of art direct from an artists web site and paid through paypal. It wasn't a new release and the artist is UK based. As a point of reference I also ordered a piece from Rourke Van Dal on the same day, again not a new release, and that arrived within the week. (thanks Rourke, great service).
After hearing nothing from the artist in question after 2 weeks, I sent an email asking when I could expect to receive my order. I got an email saying he would try to get it shipped within the next 3 or 4 days. So far nothing has arrived. I've sent 2 more emails since and haven't had any response.
I've never had a problem of this type before and am a little unsure as to my best course of action. I've been told that you ony get 30 days to register a refund request with paypal. Is this Correct?.
Any advise from those who have had a similar experience would be welcome. Thanks in advance.
On the 2nd of June I purchased a piece of art direct from an artists web site and paid through paypal. It wasn't a new release and the artist is UK based. As a point of reference I also ordered a piece from Rourke Van Dal on the same day, again not a new release, and that arrived within the week. (thanks Rourke, great service).
After hearing nothing from the artist in question after 2 weeks, I sent an email asking when I could expect to receive my order. I got an email saying he would try to get it shipped within the next 3 or 4 days. So far nothing has arrived. I've sent 2 more emails since and haven't had any response.
I've never had a problem of this type before and am a little unsure as to my best course of action. I've been told that you ony get 30 days to register a refund request with paypal. Is this Correct?.
Any advise from those who have had a similar experience would be welcome. Thanks in advance.
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Some advice please., by xmyart on Jun 24, 2011 11:25:08 GMT 1, I think its 45 days Bob but check their terms or just google it. I won a canvas in a charity auction a month ago and am also still waiting for it. Wasnt the charity that auctioned it though. Annoying!!
I think its 45 days Bob but check their terms or just google it. I won a canvas in a charity auction a month ago and am also still waiting for it. Wasnt the charity that auctioned it though. Annoying!!
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murdock
Junior Member
Posts โข 1,205
Likes โข 27
October 2010
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Some advice please., by murdock on Jun 24, 2011 11:31:25 GMT 1, Advise the seller that you will be pulling the payment until a certain date and if nothing definite happens until then, do it. May not be bad intent, just "artistic measurement of time", but still, this shouldn't take so long without hearing anything or getting an explanation.
PS: Refund period def. longer than 30 days
Advise the seller that you will be pulling the payment until a certain date and if nothing definite happens until then, do it. May not be bad intent, just "artistic measurement of time", but still, this shouldn't take so long without hearing anything or getting an explanation.
PS: Refund period def. longer than 30 days
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balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 24, 2011 12:02:34 GMT 1, Just checked paypal T & C's, complaint must be lodged within 30 days of payment. Will take your advise murdock thanks. I did take into account "artistic measurement of time" and said in my email that I accepted that sometimes things come up etc and unexpected delays can occur. Its the lack of communication that's got right up my nose.
Just checked paypal T & C's, complaint must be lodged within 30 days of payment. Will take your advise murdock thanks. I did take into account "artistic measurement of time" and said in my email that I accepted that sometimes things come up etc and unexpected delays can occur. Its the lack of communication that's got right up my nose.
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murdock
Junior Member
Posts โข 1,205
Likes โข 27
October 2010
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Some advice please., by murdock on Jun 24, 2011 13:26:58 GMT 1, If he sells it himself, he should be behind it, not slack...
Good luck with it!
If he sells it himself, he should be behind it, not slack...
Good luck with it!
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balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 24, 2011 14:21:13 GMT 1, Thanks murdock I've sent the email, so we'll se what happens.
Thanks murdock I've sent the email, so we'll se what happens.
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balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 28, 2011 11:28:38 GMT 1, As an update, got a very short email Friday, simply stating, and I quote " been busy and will get the print off soon as". In my email on the 24th I gave him until tomorrow for the print to arrive or I contact paypal for non delivery. This guy still hasn't been able to get a print in the post after nearly a month and hasn't even the curtesy to apologise for the lack of comunication. If/when i press the button with paypal tomorrow I'll post his name, to maybe stop someone else being totally ****ed around by this guy.
As an update, got a very short email Friday, simply stating, and I quote " been busy and will get the print off soon as". In my email on the 24th I gave him until tomorrow for the print to arrive or I contact paypal for non delivery. This guy still hasn't been able to get a print in the post after nearly a month and hasn't even the curtesy to apologise for the lack of comunication. If/when i press the button with paypal tomorrow I'll post his name, to maybe stop someone else being totally ****ed around by this guy.
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Some advice please., by xmyart on Jun 28, 2011 11:36:34 GMT 1, having the same issue with a charity canvass at the moment. Also been a month, but NOTHING to do with the artist. annoying eh. i keep getting We'll get it out this week.
having the same issue with a charity canvass at the moment. Also been a month, but NOTHING to do with the artist. annoying eh. i keep getting We'll get it out this week.
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saint
Junior Member
Posts โข 4,887
Likes โข 1,881
September 2010
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Some advice please., by saint on Jun 28, 2011 11:39:50 GMT 1, Hey man. Best to open the dispute with paypal. Then email the artist and say you've done so to protect your money and as soon as the print arrives with you you will cancel the dispute, its nothing personal, but it is your money and you should protect it. I had something similar and did exactly that, amazingly the piece i ordered was sent the next day and i canceled the dispute once it had arrived.
Hey man. Best to open the dispute with paypal. Then email the artist and say you've done so to protect your money and as soon as the print arrives with you you will cancel the dispute, its nothing personal, but it is your money and you should protect it. I had something similar and did exactly that, amazingly the piece i ordered was sent the next day and i canceled the dispute once it had arrived.
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balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 28, 2011 11:43:39 GMT 1, Good advise as per normal Saint, the most annoying thing is this was a prezzie for the wife, not sure I can see it making the wall now though.
Good advise as per normal Saint, the most annoying thing is this was a prezzie for the wife, not sure I can see it making the wall now though.
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Rsyok
Junior Member
Posts โข 3,372
Likes โข 504
January 2008
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Some advice please., by Rsyok on Jun 28, 2011 11:44:10 GMT 1, Raise a case in paypal put a explainatory note, you may soon get results if not at least your money back.
Raise a case in paypal put a explainatory note, you may soon get results if not at least your money back.
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balibob
Junior Member
Posts โข 1,782
Likes โข 326
November 2010
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Some advice please., by balibob on Jun 29, 2011 11:55:18 GMT 1, Reluctantly raised the dispute. Found out today he's been doing a big mural in London for the past week or so which sort of explains why he's been ''busy''. Doesn't explain why he can't answer his 'kin emails for the past month though.
Reluctantly raised the dispute. Found out today he's been doing a big mural in London for the past week or so which sort of explains why he's been ''busy''. Doesn't explain why he can't answer his 'kin emails for the past month though.
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