simonf
New Member
Posts • 418
Likes • 46
February 2009
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how long should you wait for delivery, by simonf on Sept 12, 2011 15:00:49 GMT 1, Just wondering if anyone has any views on how long one should wait for delivery of a print.
I have to confess I am not too happy with how long I am waiting.
I ordered a Retna print from Edition 100 on 13 August, and a month later it has still not arrived.
I ordered two weeks ago from another gallery and not a word.
Maybe I am being grumpy.. but when I sell a print on ebay it is in the post the next day... seems the decent thing to do.
but one month from one galley and two weeks from another gallery to me seems unacceptable.... and they still haven't arrived.
I don't know if anyone else has had the same problem. But at the moment I feel like making a claim on paypal to get my money back...
But if I leave it two more weeks it will be too late for the Retna as you have to make a claim within 45 days!
Just wondering if anyone has any views on how long one should wait for delivery of a print.
I have to confess I am not too happy with how long I am waiting.
I ordered a Retna print from Edition 100 on 13 August, and a month later it has still not arrived.
I ordered two weeks ago from another gallery and not a word.
Maybe I am being grumpy.. but when I sell a print on ebay it is in the post the next day... seems the decent thing to do.
but one month from one galley and two weeks from another gallery to me seems unacceptable.... and they still haven't arrived.
I don't know if anyone else has had the same problem. But at the moment I feel like making a claim on paypal to get my money back...
But if I leave it two more weeks it will be too late for the Retna as you have to make a claim within 45 days!
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nah
New Member
Posts • 822
Likes • 34
April 2009
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how long should you wait for delivery, by nah on Sept 12, 2011 15:13:20 GMT 1, Edition 100 is based in the US right? One month isn't bad US -> UK, I usually wait about that long for stuff to arrive. Would start getting worried if it doesn't arrive this week though.
Nearly 2 weeks UK -> UK is a bit of a joke though, drop them an email makes sure all is okay. Also maybe double check it wasn't a pre-order
Edition 100 is based in the US right? One month isn't bad US -> UK, I usually wait about that long for stuff to arrive. Would start getting worried if it doesn't arrive this week though.
Nearly 2 weeks UK -> UK is a bit of a joke though, drop them an email makes sure all is okay. Also maybe double check it wasn't a pre-order
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simonf
New Member
Posts • 418
Likes • 46
February 2009
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how long should you wait for delivery, by simonf on Sept 12, 2011 15:26:56 GMT 1, Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it.
All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug
Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it.
All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug
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R0B
New Member
Posts • 191
Likes • 9
May 2007
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how long should you wait for delivery, by R0B on Sept 12, 2011 16:17:13 GMT 1, I got a BlkMrkt print delivered to the UK in around a week on their cheapest postage rate ($15 ish). Outstanding!!
I got a BlkMrkt print delivered to the UK in around a week on their cheapest postage rate ($15 ish). Outstanding!!
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how long should you wait for delivery, by fingerz on Sept 12, 2011 16:20:44 GMT 1, cant you open a paypal case thing and cancel it when the stuff arrive's , just to cover your self incase anything does go wrong etc
cant you open a paypal case thing and cancel it when the stuff arrive's , just to cover your self incase anything does go wrong etc
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11
Junior Member
Posts • 4,810
Likes • 6,711
February 2011
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how long should you wait for delivery, by 11 on Sept 12, 2011 16:29:35 GMT 1, Edition 100 is based in the US right? One month isn't bad US -> UK, I usually wait about that long for stuff to arrive. Would start getting worried if it doesn't arrive this week though. Nearly 2 weeks UK -> UK is a bit of a joke though, drop them an email makes sure all is okay. Also maybe double check it wasn't a pre-order
Hi, I bought the same print from Edition 100 on the 13th August - it arrived last week so maybe chase them up - it is a very nice print tho so will be worth the wait (especially for $100) - Imagine if you had bought the Tank....I mean Fuel
Edition 100 is based in the US right? One month isn't bad US -> UK, I usually wait about that long for stuff to arrive. Would start getting worried if it doesn't arrive this week though. Nearly 2 weeks UK -> UK is a bit of a joke though, drop them an email makes sure all is okay. Also maybe double check it wasn't a pre-order Hi, I bought the same print from Edition 100 on the 13th August - it arrived last week so maybe chase them up - it is a very nice print tho so will be worth the wait (especially for $100) - Imagine if you had bought the Tank....I mean Fuel |
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how long should you wait for delivery, by des77 on Sept 12, 2011 17:26:06 GMT 1, Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it. All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug
Im not too fussed when my prints arrive.. as long as they do. Maybe they have been on holiday ? To me its crazy kicking off after a few weeks, what did they say when you emailed them ?
Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it. All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug Im not too fussed when my prints arrive.. as long as they do. Maybe they have been on holiday ? To me its crazy kicking off after a few weeks, what did they say when you emailed them ? |
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nah
New Member
Posts • 822
Likes • 34
April 2009
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how long should you wait for delivery, by nah on Sept 12, 2011 18:48:32 GMT 1, Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it. All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug
you are right, unfortunately a pretty low standard in customer service seems to be the norm among commercial galleries. recieving order updates is a pleasent surprise when really it should be the norm, half the times a print appears on my door i've forgotten i've even ordered it. i guess they are dealing with hundreds of customers at once though
Fair point about the states... but I suppose my only experience of trading is selling on ebay. I thank the customer for the order, and tell them when it will be sent (within two days max). I then tell them when it has been sent, and when they can expect it. All this and I am not a professional company... just an amateur. So i would have expected a bit more info from a company that does it professionally... To me it kinda boils down to a respect issue... I feel like they are treating me like a mug you are right, unfortunately a pretty low standard in customer service seems to be the norm among commercial galleries. recieving order updates is a pleasent surprise when really it should be the norm, half the times a print appears on my door i've forgotten i've even ordered it. i guess they are dealing with hundreds of customers at once though |
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curiousgeorge
Junior Member
Posts • 5,833
Likes • 1,091
March 2007
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how long should you wait for delivery, by curiousgeorge on Sept 12, 2011 19:55:04 GMT 1, I'm with Simon on this
Remember the Kaws book and them complaining about the about of interest and hassle it was for them,they even added PITA money in with the shipping price if memory serves
Selling limited editions they should be aware of lots of orders at once no?
I'm with Simon on this
Remember the Kaws book and them complaining about the about of interest and hassle it was for them,they even added PITA money in with the shipping price if memory serves
Selling limited editions they should be aware of lots of orders at once no?
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balibob
Junior Member
Posts • 1,782
Likes • 326
November 2010
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how long should you wait for delivery, by balibob on Sept 13, 2011 13:13:13 GMT 1, I had the same sort problem a while back, Fingerz offered some good advise, raise it with paypal, you can always cancel it if it gets resolved.
I had the same sort problem a while back, Fingerz offered some good advise, raise it with paypal, you can always cancel it if it gets resolved.
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Zippy
Junior Member
Posts • 6,667
Likes • 2,483
April 2006
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how long should you wait for delivery, by Zippy on Sept 13, 2011 14:51:26 GMT 1, Hold fire for a minute - if the gallery have come on here apologising (2 posts up) then get in touch and see if it can be sorted out amicably.
Hold fire for a minute - if the gallery have come on here apologising (2 posts up) then get in touch and see if it can be sorted out amicably.
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