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Advice needed on returns., by samanthamcmaster on Aug 16, 2007 10:01:56 GMT 1, Bought a print on ebay, didn't pay through PayPal but transferred via bank direct.
Print arrived creased, am returning it. Seller wants print back before sending back the cash - is this the norm? Never had to return a print before so not sure how to tackle it. Any advice appreciated.
Bought a print on ebay, didn't pay through PayPal but transferred via bank direct.
Print arrived creased, am returning it. Seller wants print back before sending back the cash - is this the norm? Never had to return a print before so not sure how to tackle it. Any advice appreciated.
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paulah
New Member
Posts โข 685
Likes โข 2
January 2007
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Advice needed on returns., by paulah on Aug 16, 2007 10:09:34 GMT 1, That sounds fair enough really - the seller might not know you're being genuine - and could refund the money and never see the print again. If it's someone with good feedback I'm sure they will be fine about it once they get it back.
Fingers crossed for you!
That sounds fair enough really - the seller might not know you're being genuine - and could refund the money and never see the print again. If it's someone with good feedback I'm sure they will be fine about it once they get it back.
Fingers crossed for you!
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stuey09
New Member
Posts โข 49
Likes โข 1
August 2008
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Advice needed on returns., by stuey09 on Aug 16, 2007 10:28:16 GMT 1, Don't know how much the print is worth, but if it is substantial it may be worth meeting the other party at a midway point. If it is not a large amount then I would agree with Paulah.
Don't know how much the print is worth, but if it is substantial it may be worth meeting the other party at a midway point. If it is not a large amount then I would agree with Paulah.
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Advice needed on returns., by jonpud on Aug 16, 2007 10:35:59 GMT 1, Sorry but not a nice position to be in! Was the print creased in the post or do you suspect that the seller sold you it knowing it had a crease in it? If the damage was done in the post it might be insured and this would probably be your safest option?
Feedback is EVERYTHING in this sort of instance, good feedback and you are in a reasonable safe position to trust the seller, poor feedback then you have a problem, no feedback..... you aint got anything to go buy!
Good luck!! 
Sorry but not a nice position to be in! Was the print creased in the post or do you suspect that the seller sold you it knowing it had a crease in it? If the damage was done in the post it might be insured and this would probably be your safest option? Feedback is EVERYTHING in this sort of instance, good feedback and you are in a reasonable safe position to trust the seller, poor feedback then you have a problem, no feedback..... you aint got anything to go buy! Good luck!! |
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Advice needed on returns., by samanthamcmaster on Aug 16, 2007 10:43:04 GMT 1, it's a bit of an awkward situation as you can imagine. The tube was fine on arrival and to me looks like it happened putting it in the tube. The seller says all was fine and double checked etc so i'm thinking he thinks i did it. Ofcourse that hasn't been said outright. Seller has good feedback so hopefully should be ok. Don't really wanna lose ยฃ2k though! Suppose i've hgot his adress to send the heavies round though if no cash returned!! HaHa!!
it's a bit of an awkward situation as you can imagine. The tube was fine on arrival and to me looks like it happened putting it in the tube. The seller says all was fine and double checked etc so i'm thinking he thinks i did it. Ofcourse that hasn't been said outright. Seller has good feedback so hopefully should be ok. Don't really wanna lose ยฃ2k though! Suppose i've hgot his adress to send the heavies round though if no cash returned!! HaHa!!
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Advice needed on returns., by cashman on Aug 16, 2007 10:52:08 GMT 1, it's a bit of an awkward situation as you can imagine. The tube was fine on arrival and to me looks like it happened putting it in the tube. The seller says all was fine and double checked etc so i'm thinking he thinks i did it. Ofcourse that hasn't been said outright. Seller has good feedback so hopefully should be ok. Don't really wanna lose ยฃ2k though! Suppose i've hgot his adress to send the heavies round though if no cash returned!! HaHa!!
I kno if it was me, anything over ยฃ500 and id probably want to do the deal in person. At least any prob could be sorted then n there
it's a bit of an awkward situation as you can imagine. The tube was fine on arrival and to me looks like it happened putting it in the tube. The seller says all was fine and double checked etc so i'm thinking he thinks i did it. Ofcourse that hasn't been said outright. Seller has good feedback so hopefully should be ok. Don't really wanna lose ยฃ2k though! Suppose i've hgot his adress to send the heavies round though if no cash returned!! HaHa!! I kno if it was me, anything over ยฃ500 and id probably want to do the deal in person. At least any prob could be sorted then n there |
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Curley
Junior Member
Posts โข 2,012
Likes โข 7
June 2006
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Advice needed on returns., by Curley on Aug 16, 2007 11:21:19 GMT 1, Can you get the money put in an Escrow account so that neither you or the seller can touch the money until he receives the print. That way you know the money is safe. 
Can you get the money put in an Escrow account so that neither you or the seller can touch the money until he receives the print. That way you know the money is safe. |
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Advice needed on returns., by samanthamcmaster on Aug 16, 2007 11:22:09 GMT 1, never heard of that, how do i go about sorting that? does any bank do it?
never heard of that, how do i go about sorting that? does any bank do it?
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Advice needed on returns., by dave313perry on Aug 16, 2007 11:27:31 GMT 1, I would send it back recorded delivery if anythinig so you have some proof you returned it
I would send it back recorded delivery if anythinig so you have some proof you returned it
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Advice needed on returns., by jonpud on Aug 16, 2007 11:28:31 GMT 1, Just another idea to throw into the mix!!
You obviously paid 2k for a mint condition print and it has not arrived that way, how bad is the damage? If it can be hidden when framed or if you could live with it seeing as it's a print you love then perhaps you could discuss a discount with the seller. I doubt he/she would want to have to find another buyer and even if he does then he will have to disclose the damage to the print!
Send photo's to him and agree a sensible discount as obviously any damage can affect the value, he then sends you a cheque and everyone is kind of happy!?
Just an idea!!?
Just another idea to throw into the mix!!
You obviously paid 2k for a mint condition print and it has not arrived that way, how bad is the damage? If it can be hidden when framed or if you could live with it seeing as it's a print you love then perhaps you could discuss a discount with the seller. I doubt he/she would want to have to find another buyer and even if he does then he will have to disclose the damage to the print!
Send photo's to him and agree a sensible discount as obviously any damage can affect the value, he then sends you a cheque and everyone is kind of happy!?
Just an idea!!?
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Montubu7
Junior Member
Posts โข 2,196
Likes โข 5
November 2006
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Advice needed on returns., by Montubu7 on Aug 16, 2007 11:29:07 GMT 1, I would send it back recorded delivery if anythinig so you have some proof you returned it
SPECIAL delivery Dave!!
Recorded goes with normal post & only insured for ยฃ34
;D
I would send it back recorded delivery if anythinig so you have some proof you returned it SPECIAL delivery Dave!! Recorded goes with normal post & only insured for ยฃ34 ;D |
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Advice needed on returns., by dave313perry on Aug 16, 2007 11:32:14 GMT 1, I would send it back recorded delivery if anythinig so you have some proof you returned it SPECIAL delivery Dave!! Recorded goes with normal post & only insured for ยฃ34 ;D
yeah yeah  what can i say im multi-tasking!
I would send it back recorded delivery if anythinig so you have some proof you returned it SPECIAL delivery Dave!! Recorded goes with normal post & only insured for ยฃ34 ;D yeah yeah what can i say im multi-tasking! |
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Advice needed on returns., by jonpud on Aug 16, 2007 11:32:25 GMT 1, I Have a flying copper that due to its size has a couple of small creases to the bottom centre, although it bugs me a little I can't see it now framed and the seller offered a 'sensible' reduction because of it!
I also realize that many of these prints have the same problem and mint copies are not readily available so I decided to put up with it.
I Have a flying copper that due to its size has a couple of small creases to the bottom centre, although it bugs me a little I can't see it now framed and the seller offered a 'sensible' reduction because of it!
I also realize that many of these prints have the same problem and mint copies are not readily available so I decided to put up with it.
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Advice needed on returns., by samanthamcmaster on Aug 16, 2007 11:36:16 GMT 1, sent pictures straight away and he offered to pay for creases removing but i'm moving home soon and don't want the hassle, my preferred framer isn't based that close to me. Plus like you say, i paid over 2k for mint condition and it isn't mint, so would rather not have it. Think this is why seller a bit peeved, understandable, but if it is so easy to remove the crease as he suggested, he shouldn't have a problem sorting it himself. is that harsh?
sent pictures straight away and he offered to pay for creases removing but i'm moving home soon and don't want the hassle, my preferred framer isn't based that close to me. Plus like you say, i paid over 2k for mint condition and it isn't mint, so would rather not have it. Think this is why seller a bit peeved, understandable, but if it is so easy to remove the crease as he suggested, he shouldn't have a problem sorting it himself. is that harsh?
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Advice needed on returns., by dave313perry on Aug 16, 2007 11:40:42 GMT 1, sent pictures straight away and he offered to pay for creases removing but i'm moving home soon and don't want the hassle, my preferred framer isn't based that close to me. Plus like you say, i paid over 2k for mint condition and it isn't mint, so would rather not have it. Think this is why seller a bit peeved, understandable, but if it is so easy to remove the crease as he suggested, he shouldn't have a problem sorting it himself. is that harsh?
Not at all, you didnt get what you paid for
sent pictures straight away and he offered to pay for creases removing but i'm moving home soon and don't want the hassle, my preferred framer isn't based that close to me. Plus like you say, i paid over 2k for mint condition and it isn't mint, so would rather not have it. Think this is why seller a bit peeved, understandable, but if it is so easy to remove the crease as he suggested, he shouldn't have a problem sorting it himself. is that harsh? Not at all, you didnt get what you paid for |
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Advice needed on returns., by jonpud on Aug 16, 2007 11:43:20 GMT 1, No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while.
If advertised mint and sold as mint then bought as mint, so not harsh at all, you aint got what you paid for!
The only prints that have ever been posted to me are direct from the gallaries, I have always travelled, delivered or collected, paid or collected cash. Nightmare journeys sometimes but with such high values at stake its always been worth the travel!
Aaahhhh Hindsight!!
No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while. If advertised mint and sold as mint then bought as mint, so not harsh at all, you aint got what you paid for! The only prints that have ever been posted to me are direct from the gallaries, I have always travelled, delivered or collected, paid or collected cash. Nightmare journeys sometimes but with such high values at stake its always been worth the travel! Aaahhhh Hindsight!! |
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Advice needed on returns., by jonpud on Aug 16, 2007 11:44:49 GMT 1, Anyway, what print is it? might offer you a grand for it so you can cut your losses, even travel and pay in cash!!!LOL ;D
Anyway, what print is it? might offer you a grand for it so you can cut your losses, even travel and pay in cash!!!LOL ;D
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Advice needed on returns., by jonpud on Aug 16, 2007 11:46:10 GMT 1, Oh, and wecome to the forum by the way!!!! 
Oh, and wecome to the forum by the way!!!! |
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speedyli
New Member
Posts โข 61
Likes โข 0
January 2007
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Advice needed on returns., by speedyli on Aug 16, 2007 12:12:26 GMT 1, Standard Special Delivery Covers you up to the Value of ยฃ250, you can pay extra to increase the insured value not sure how much.
Standard Special Delivery Covers you up to the Value of ยฃ250, you can pay extra to increase the insured value not sure how much.
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paulah
New Member
Posts โข 685
Likes โข 2
January 2007
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Advice needed on returns., by paulah on Aug 16, 2007 12:16:02 GMT 1, I thought it was up to ยฃ500 for standard? Not sure, but I think the maximum is ยฃ2,500 - which covered most things a short while ago!
I thought it was up to ยฃ500 for standard? Not sure, but I think the maximum is ยฃ2,500 - which covered most things a short while ago!
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Advice needed on returns., by numusic on Aug 16, 2007 12:36:14 GMT 1, No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while. Nightmare journeys sometimes but with such high values at stake its always been worth the travel! Aaahhhh Hindsight!!
Indeed, here's a nice lesson for all in hindsight. I have an ongoing trial with an accursed Toxic Mary, acquired a signed, so in October last year, unsigned Mary packed her bags and off she went to New York City (1st Class) for a princely sum of 620 lovely British pounds.
6 weeks later, after much too'ing and fro'ing, back she came looking a bit worse for wear, seems she was given third class treatment down one edge.. oh well, we blamed the tube, money refunded, print in portfolio... and you'd think lesson learned.
But no, no, no.. It just wouldn't do to own 2 of the same Banksy prints. Why would you want to deprive someone else of the opportunity to take in her wonderous aura. So after a "eureka" (beer) moment, out came the iron ( a very sophisticated one I might add) and, lo and behold, miraculously, away went the creases.
June 26th, off she went to a new home in Tokyo, first class seat, registered post and uninsured (as you do), to a fella I trusted would give her a good home and who I'd safely dealt with before. And for a bargain price of 460 lovely british pounds ( I know, I know !)
As of today, we are still trying to find her.. ebay dispute opened against the Nu and paypal knocking on my door.. after 6 weeks of this, I'm keen to give the fella his money back, tell him his new bride has scappered or (nicked by an astute posty), and call it a day. But... the even more astute Tokyo'ian (is that a word ?) realises that its value has now doubled, and of course would rather wait to see if she turns up whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in.
I heard on the news last night that a "virgin mary" had appeared to a small child in a remote Catholic mountain village south of Bogota.
The flight (and mule) is booked.. wish me luck.
Peace.
No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while. Nightmare journeys sometimes but with such high values at stake its always been worth the travel! Aaahhhh Hindsight!! Indeed, here's a nice lesson for all in hindsight. I have an ongoing trial with an accursed Toxic Mary, acquired a signed, so in October last year, unsigned Mary packed her bags and off she went to New York City (1st Class) for a princely sum of 620 lovely British pounds. 6 weeks later, after much too'ing and fro'ing, back she came looking a bit worse for wear, seems she was given third class treatment down one edge.. oh well, we blamed the tube, money refunded, print in portfolio... and you'd think lesson learned. But no, no, no.. It just wouldn't do to own 2 of the same Banksy prints. Why would you want to deprive someone else of the opportunity to take in her wonderous aura. So after a "eureka" (beer) moment, out came the iron ( a very sophisticated one I might add) and, lo and behold, miraculously, away went the creases. June 26th, off she went to a new home in Tokyo, first class seat, registered post and uninsured (as you do), to a fella I trusted would give her a good home and who I'd safely dealt with before. And for a bargain price of 460 lovely british pounds ( I know, I know !) As of today, we are still trying to find her.. ebay dispute opened against the Nu and paypal knocking on my door.. after 6 weeks of this, I'm keen to give the fella his money back, tell him his new bride has scappered or (nicked by an astute posty), and call it a day. But... the even more astute Tokyo'ian (is that a word ?) realises that its value has now doubled, and of course would rather wait to see if she turns up whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in. I heard on the news last night that a "virgin mary" had appeared to a small child in a remote Catholic mountain village south of Bogota. The flight (and mule) is booked.. wish me luck. Peace. |
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Advice needed on returns., by jonpud on Aug 16, 2007 14:06:34 GMT 1, No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while. Nightmare journeys sometimes but with such high values at stake its always been worth the travel! Aaahhhh Hindsight!! Indeed, here's a nice lesson for all in hindsight. I have an ongoing trial with an accursed Toxic Mary, acquired a signed, so in October last year, unsigned Mary packed her bags and off she went to New York City (1st Class) for a princely sum of 620 lovely British pounds. 6 weeks later, after much too'ing and fro'ing, back she came looking a bit worse for wear, seems she was given third class treatment down one edge.. oh well, we blamed the tube, money refunded, print in portfolio... and you'd think lesson learned. But no, no, no.. It just wouldn't do to own 2 of the same Banksy prints. Why would you want to deprive someone else of the opportunity to take in her wonderous aura. So after a "eureka" (beer) moment, out came the iron ( a very sophisticated one I might add) and, lo and behold, miraculously, away went the creases. June 26th, off she went to a new home in Tokyo, first class seat, registered post and uninsured (as you do), to a fella I trusted would give her a good home and who I'd safely dealt with before. And for a bargain price of 460 lovely british pounds ( I know, I know !) As of today, we are still trying to find her.. ebay dispute opened against the Nu and paypal knocking on my door.. after 6 weeks of this, I'm keen to give the fella his money back, tell him his new bride has scappered or (nicked by an astute posty), and call it a day. But... the even more astute Tokyo'ian (is that a word ?) realises that its value has now doubled, and of course would rather wait to see if she turns up whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in. I heard on the news last night that a "virgin mary" had appeared to a small child in a remote Catholic mountain village south of Bogota. The flight (and mule) is booked.. wish me luck. Peace.
No matter what anyone says, you can always see the creases, just a lot less after being in a printers press for a while. Nightmare journeys sometimes but with such high values at stake its always been worth the travel! Aaahhhh Hindsight!! Indeed, here's a nice lesson for all in hindsight. I have an ongoing trial with an accursed Toxic Mary, acquired a signed, so in October last year, unsigned Mary packed her bags and off she went to New York City (1st Class) for a princely sum of 620 lovely British pounds. 6 weeks later, after much too'ing and fro'ing, back she came looking a bit worse for wear, seems she was given third class treatment down one edge.. oh well, we blamed the tube, money refunded, print in portfolio... and you'd think lesson learned. But no, no, no.. It just wouldn't do to own 2 of the same Banksy prints. Why would you want to deprive someone else of the opportunity to take in her wonderous aura. So after a "eureka" (beer) moment, out came the iron ( a very sophisticated one I might add) and, lo and behold, miraculously, away went the creases. June 26th, off she went to a new home in Tokyo, first class seat, registered post and uninsured (as you do), to a fella I trusted would give her a good home and who I'd safely dealt with before. And for a bargain price of 460 lovely british pounds ( I know, I know !) As of today, we are still trying to find her.. ebay dispute opened against the Nu and paypal knocking on my door.. after 6 weeks of this, I'm keen to give the fella his money back, tell him his new bride has scappered or (nicked by an astute posty), and call it a day. But... the even more astute Tokyo'ian (is that a word ?) realises that its value has now doubled, and of course would rather wait to see if she turns up whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in. I heard on the news last night that a "virgin mary" had appeared to a small child in a remote Catholic mountain village south of Bogota. The flight (and mule) is booked.. wish me luck. Peace. ;D ;D ;D |
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Mobu
New Member
Posts โข 422
Likes โข 10
October 2006
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Advice needed on returns., by Mobu on Aug 16, 2007 15:57:07 GMT 1, I was in a similar situation before. We sorted it by him giving me half of the money back now, then the other half upon delivery.
May I ask how it happened? Did the seller not package it right or did it have a crease which you werent informed about?
Mo
I was in a similar situation before. We sorted it by him giving me half of the money back now, then the other half upon delivery.
May I ask how it happened? Did the seller not package it right or did it have a crease which you werent informed about?
Mo
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Advice needed on returns., by samanthamcmaster on Aug 17, 2007 11:34:16 GMT 1, No idea how it happened. The tube looked ok when it arrived but when we got it out it was creased along one side. It looks to me like it has been pushed down into the tube with too much force. The seller is convinced that this didn't happen though and that it was perfect when he posted it. Bit of a catch 22 eh? or more his word against mine and vice versa.
What a world, what a world.
No idea how it happened. The tube looked ok when it arrived but when we got it out it was creased along one side. It looks to me like it has been pushed down into the tube with too much force. The seller is convinced that this didn't happen though and that it was perfect when he posted it. Bit of a catch 22 eh? or more his word against mine and vice versa.
What a world, what a world.
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pezlow
Junior Member
Posts โข 5,388
Likes โข 254
January 2007
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Advice needed on returns., by pezlow on Aug 17, 2007 11:39:46 GMT 1, whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in.
We have now had kafka and dante referenced on the banksy forum in the last couple of weeks. What a bunch of intellectuals we are
whilst encouraging me on a regular basis to go through the Kafka'esque nightmare of speaking with both Norwegian and Japanese customs. Languages which I'm none too conversant in. We have now had kafka and dante referenced on the banksy forum in the last couple of weeks. What a bunch of intellectuals we are |
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what can i say im multi-tasking!
