Octopus UK
New Member
Posts โข 868
Likes โข 182
February 2007
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Bought damaged print but the auction vanished!, by Octopus UK on Sept 14, 2007 18:11:09 GMT 1, Hi I wonder if anyone can offer me any advice. Early this week I won an ebay auction on a "make and offer" basis. The condition of the print (by Eduardo Paolozzi) was described as good with slight foxing on the edges. The print arrived today and it has a long crease through it. This damage was not mentioned in the auction.
I have emailed the gallery (in Germany) that sold it to me but I have not yet got a reply. They left me positive feedback. BUT now the auction (less than 1 week after it ended) has disappeared from ebay's database! I am thus unable to mark it as a dispute, "Item not as described". I paid for it using a credit card and paypal and the transaction has paypal protection (I think!). I would like to keep the print but I think it is not worth the money I paid for it. Ideally I would like to get some kind of compensation from the gallery. Failing that I would like to leave negative feedback but the auction has vanished from the database!
Does anyone know how to get an auction back in ebay's database?
I must say that in my previou dealings with ebay they have been rubbish so I'm a bit worried about this.
Thanks for listening!
Hi I wonder if anyone can offer me any advice. Early this week I won an ebay auction on a "make and offer" basis. The condition of the print (by Eduardo Paolozzi) was described as good with slight foxing on the edges. The print arrived today and it has a long crease through it. This damage was not mentioned in the auction.
I have emailed the gallery (in Germany) that sold it to me but I have not yet got a reply. They left me positive feedback. BUT now the auction (less than 1 week after it ended) has disappeared from ebay's database! I am thus unable to mark it as a dispute, "Item not as described". I paid for it using a credit card and paypal and the transaction has paypal protection (I think!). I would like to keep the print but I think it is not worth the money I paid for it. Ideally I would like to get some kind of compensation from the gallery. Failing that I would like to leave negative feedback but the auction has vanished from the database!
Does anyone know how to get an auction back in ebay's database?
I must say that in my previou dealings with ebay they have been rubbish so I'm a bit worried about this.
Thanks for listening!
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Montubu7
Junior Member
Posts โข 2,196
Likes โข 5
November 2006
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Bought damaged print but the auction vanished!, by Montubu7 on Sept 14, 2007 21:49:00 GMT 1, Just go straight to paypal.....
Just go straight to paypal.....
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Bought damaged print but the auction vanished!, by rob123rob on Sept 14, 2007 22:23:32 GMT 1, sometimes if you search the item on ebay, and on the left had side there is a box to click that says "see completed"...that should show past auctions for that item's history...
sometimes if you search the item on ebay, and on the left had side there is a box to click that says "see completed"...that should show past auctions for that item's history...
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Montubu7
Junior Member
Posts โข 2,196
Likes โข 5
November 2006
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Bought damaged print but the auction vanished!, by Montubu7 on Sept 14, 2007 22:47:52 GMT 1, sometimes if you search the item on ebay, and on the left had side there is a box to click that says "see completed"...that should show past auctions for that item's history...
Not if the auctions been removed it doesn't!
sometimes if you search the item on ebay, and on the left had side there is a box to click that says "see completed"...that should show past auctions for that item's history... Not if the auctions been removed it doesn't! |
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Bought damaged print but the auction vanished!, by rob123rob on Sept 14, 2007 22:55:42 GMT 1, sorry.
sorry.
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Octopus UK
New Member
Posts โข 868
Likes โข 182
February 2007
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Bought damaged print but the auction vanished!, by Octopus UK on Sept 14, 2007 23:30:14 GMT 1, I just don't understand why it should of vanished so quick. I suspect the gallery didn't want me to leave negative feedback.
I'll give the gallery a week to respond (the listing (I have a printout of it) says they accept returns within 14 days)). If they don't respond then I'll need to ask for a refund via paypal. BUT I hope they see sense - I paid ยฃ320 for it but think it's probably worth more like ยฃ270.
I've just got a response from ebay asking for the item to be restored to their database, all I got was an automated response which told me nothing new. Is there anyway to actually get a human being to look at my emails to them?
I just don't understand why it should of vanished so quick. I suspect the gallery didn't want me to leave negative feedback.
I'll give the gallery a week to respond (the listing (I have a printout of it) says they accept returns within 14 days)). If they don't respond then I'll need to ask for a refund via paypal. BUT I hope they see sense - I paid ยฃ320 for it but think it's probably worth more like ยฃ270.
I've just got a response from ebay asking for the item to be restored to their database, all I got was an automated response which told me nothing new. Is there anyway to actually get a human being to look at my emails to them?
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Pattycakes
Junior Member
Posts โข 1,379
Likes โข 422
June 2007
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Bought damaged print but the auction vanished!, by Pattycakes on Sept 15, 2007 0:51:39 GMT 1, What was the name of the gallery?
What was the name of the gallery?
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Mobu
New Member
Posts โข 422
Likes โข 10
October 2006
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Bought damaged print but the auction vanished!, by Mobu on Sept 17, 2007 13:21:43 GMT 1, Could it have been damaged in transit? Does the poster tube have any obvious damage done to it?
Mo
Could it have been damaged in transit? Does the poster tube have any obvious damage done to it?
Mo
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jipsy
New Member
Posts โข 325
Likes โข 35
July 2007
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Bought damaged print but the auction vanished!, by jipsy on Sept 17, 2007 13:36:13 GMT 1, If they're near Munich then I can go and chap their door and have a word with them.
Send me a pm if that would help.
If they're near Munich then I can go and chap their door and have a word with them.
Send me a pm if that would help.
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themightyreds
New Member
Posts โข 829
Likes โข 16
February 2007
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Bought damaged print but the auction vanished!, by themightyreds on Sept 17, 2007 14:12:59 GMT 1, I got a Paolozzi print off of ebay from a German gallery a while ago (6 months-ish)...
PM me the name of where you got yours and if it's the same one i'll try to help out.
I got a Paolozzi print off of ebay from a German gallery a while ago (6 months-ish)...
PM me the name of where you got yours and if it's the same one i'll try to help out.
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Octopus UK
New Member
Posts โข 868
Likes โข 182
February 2007
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Bought damaged print but the auction vanished!, by Octopus UK on Sept 17, 2007 16:39:47 GMT 1, Looking at the packaging on friday evening (it was flat packed) it does look like someone bent it during transit. I'll post pictures when I get home. Strange though, the crease in the packaging only appears to be on the inner cardboard sheets!
The gallery still hasn't responded to my emails. I may send them the photographs.
Looking at the packaging on friday evening (it was flat packed) it does look like someone bent it during transit. I'll post pictures when I get home. Strange though, the crease in the packaging only appears to be on the inner cardboard sheets!
The gallery still hasn't responded to my emails. I may send them the photographs.
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Pattycakes
Junior Member
Posts โข 1,379
Likes โข 422
June 2007
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Bought damaged print but the auction vanished!, by Pattycakes on Sept 17, 2007 17:04:37 GMT 1, Is it Galerie F? His name is George Friedrichs, I have his phone number if it is!
Is it Galerie F? His name is George Friedrichs, I have his phone number if it is!
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Octopus UK
New Member
Posts โข 868
Likes โข 182
February 2007
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Bought damaged print but the auction vanished!, by Octopus UK on Sept 17, 2007 19:15:31 GMT 1, I'm reluctant to name the gallery yet because I want to give them a chance to come forward and do, what I think is, the right thing. I have emailed them and filled in their on-line form, both last Friday.
This is the damage. I really love the print and would like to keep it but think I'm due some compensation from either the gallery or the Courier.
(a bit off topic now, I was just wondering how an item could be deleted from ebay's database after less than 1 week!)
I'm reluctant to name the gallery yet because I want to give them a chance to come forward and do, what I think is, the right thing. I have emailed them and filled in their on-line form, both last Friday. This is the damage. I really love the print and would like to keep it but think I'm due some compensation from either the gallery or the Courier. (a bit off topic now, I was just wondering how an item could be deleted from ebay's database after less than 1 week!) |
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themightyreds
New Member
Posts โข 829
Likes โข 16
February 2007
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Bought damaged print but the auction vanished!, by themightyreds on Sept 18, 2007 8:40:38 GMT 1, Looks from the packaging like it was from the gallery i got mine from...
I found them really helpful and professional so i can only assume this is a delivery/transit problem but definitely send them the photo's. Either way you would be well within rights to ask for replacement/alternative or some form of discount if you still want to keep it. Depends if you can live with it and how it'll look when framed...
Must have been a real hefty whack to damage thier packaging if its from where i think, and certainly strange that its only on the inner packaging.
Shame it's been creased too as it's such class print... 
Looks from the packaging like it was from the gallery i got mine from... I found them really helpful and professional so i can only assume this is a delivery/transit problem but definitely send them the photo's. Either way you would be well within rights to ask for replacement/alternative or some form of discount if you still want to keep it. Depends if you can live with it and how it'll look when framed... Must have been a real hefty whack to damage thier packaging if its from where i think, and certainly strange that its only on the inner packaging. Shame it's been creased too as it's such class print... |
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