kbfrombk
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:10:43 GMT 1, Nice to see Mondo mentioned in a street art release and on UAA
you silly boy.
Nice to see Mondo mentioned in a street art release and on UAA oh shush you it was for the sake of my point. you silly boy. |
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by graffuturism on Jan 31, 2014 21:11:32 GMT 1, I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha.
I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha.
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kbfrombk
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:14:18 GMT 1, I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha.
As I put it previous, the sticker-shock has been allowed to impact these sensitivities far too strongly, IMO.
I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha. As I put it previous, the sticker-shock has been allowed to impact these sensitivities far too strongly, IMO. |
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M
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by M on Jan 31, 2014 21:20:36 GMT 1, I sent email today to them and yes I received answer half an hour later!
I sent email today to them and yes I received answer half an hour later!
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Petrusino
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by Petrusino on Jan 31, 2014 21:21:29 GMT 1, plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints.
plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints. And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move. |
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kbfrombk
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:22:11 GMT 1, I sent email today to them and yes I received answer half an hour later!
are you purposely ignoring red rooster?
I sent email today to them and yes I received answer half an hour later! was your e-mail: are you purposely ignoring red rooster? |
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Manty
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May 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by Manty on Jan 31, 2014 21:25:30 GMT 1, I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha.
Thats what I would do, takes the pressure right off
I'd kill anyone that registered more than one email address (dodgy bastard print buyers) via my international hit man employees which perhaps would give me a short gallery business career (if it could be proven)
I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha. Some galleries do it quite well with the raffle side of things Thats what I would do, takes the pressure right off I'd kill anyone that registered more than one email address (dodgy bastard print buyers) via my international hit man employees which perhaps would give me a short gallery business career (if it could be proven) |
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alittle
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November 2012
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by alittle on Jan 31, 2014 21:26:41 GMT 1, I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days.
I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days.
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maxf
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October 2012
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by maxf on Jan 31, 2014 21:27:06 GMT 1, plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints. And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move.
I see it as a pretty nice deal when I buy something, get to enjoy it, and can then sell it for what I paid! You can't moan about that.
plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints. And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move. I see it as a pretty nice deal when I buy something, get to enjoy it, and can then sell it for what I paid! You can't moan about that. |
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lifeonwalls
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September 2007
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by lifeonwalls on Jan 31, 2014 21:30:51 GMT 1, I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days.
Right, and I wonder how much up front costs they had behind the logistics of planning, prepping, printing, etc. Surely it was zero dollars.
It will all get sorted.
It's Friday...go take a walk outside and have a drink.
I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days. Right, and I wonder how much up front costs they had behind the logistics of planning, prepping, printing, etc. Surely it was zero dollars. It will all get sorted. It's Friday...go take a walk outside and have a drink. |
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kbfrombk
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:33:09 GMT 1, I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days. Right, and I wonder how much up front costs they had behind the logistics of planning, prepping, printing, etc. Surely it was zero dollars. It will all get sorted. It's Friday...go take a walk outside and have a drink.
I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days. Right, and I wonder how much up front costs they had behind the logistics of planning, prepping, printing, etc. Surely it was zero dollars. It will all get sorted. It's Friday...go take a walk outside and have a drink. You know, their thinking could rightfully be "well what the F, it's not like this person dropped $30,000 on this print. We can give them reasonable service for their purchase" |
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kbfrombk
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:35:07 GMT 1, I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days.
I question how relaxed some of you would be if you were receiving the same kind of treatment. People aren't being overly sensitive, and the price tag does play in to it, whether you like it or not. These guys sold half a million dollars worth of prints in half an hour, the least they could do is spend a thousand bucks, and have a few customer service reps to manage any issues for the following two days. And if I were going through this uncertainty I would surely say Well it's Friday and I should still have all the faith in the world that things will be fully resolved and restored. Perhaps I may not be the ONLY person in the entire world and perhaps my personal needs can wait just a bit longer before I place razor to flesh. |
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alittle
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by alittle on Jan 31, 2014 21:36:44 GMT 1, Neat. Return to the circle jerk, guys. This thread is nauseating. I'm done.
Neat. Return to the circle jerk, guys. This thread is nauseating. I'm done.
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willnyc
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May 2011
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by willnyc on Jan 31, 2014 21:37:25 GMT 1, plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints. And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move.
plus the price is set so the secondary market dont have much change to sell, they know what goes on like every other artist that sell prints. And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move. I would buy another one next year, I know there is no shot of me getting an original by them any time soon. Plus I considered much higher price prints before as well before this release |
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bmerel
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by bmerel on Jan 31, 2014 21:38:32 GMT 1, Cool. Great. Lovely.
..can we get some more pics already, willy!! this thread needs some tender loving care!
Cool. Great. Lovely.
..can we get some more pics already, willy!! this thread needs some tender loving care!
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Petrusino
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November 2011
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by Petrusino on Jan 31, 2014 21:41:51 GMT 1, And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move. I see it as a pretty nice deal when I buy something, get to enjoy it, and can then sell it for what I paid! You can't moan about that.
And do you think that next year, a lot of people who now has spent 4k for this (thanks to this skillful commercial move), knowing that their print is worth more or less how much they paid for it, will return to queue up to buy another one? To buy a signed piece of paper at 4k just Because they like the image? Brilliant move. I see it as a pretty nice deal when I buy something, get to enjoy it, and can then sell it for what I paid! You can't moan about that. Surely it is more easy to sell a piece of art paid 400 than a piece of art paid 4k at cost ... because even who buys know what is the value of an artwork that sells at cost. |
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kbfrombk
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:42:56 GMT 1, Neat. Return to the circle jerk, guys. This thread is nauseating. I'm done.
Neat. Return to the circle jerk, guys. This thread is nauseating. I'm done. Great! Goal reached. |
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mmmike
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March 2010
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by mmmike on Jan 31, 2014 21:45:40 GMT 1, I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha.
I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha. The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. |
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kbfrombk
Junior Member
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 21:52:39 GMT 1, I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha. The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form.
Perhaps it was more like 200. Who knows? Again homies, it's only Friday after a 3PM French Tuesday drop.
Money is not made of magical ghosts. Delays are inevitable. No way an interest charge is levied after 3 days, sorry. Anyone who allows their card company to pound them with one, probably deserves it!
I would hate to be on the wrong side of this forum, it seems most expect 5 start treatment and demand small businesses be to there standard. Im not condoning any of the goings on just observing how demanding many of you are. I can understand the stress of not getting the print plays into the frustration, but I have dealt with the french before and I am not sure they have the same mentality or care for customer service as maybe americans or brits. Im generalizing, but I could see the print shop getting to emails when they get to them and dealing with this at their own pace. I am sure they will learn to better staff themselves for future large releases, but you have to think its a learning experience. Obviously you cant believe they would intentionally try to rip you off or hold your money on purpose, like others stated its pretty obvious they are sorting things at their leisure which isnt good enough for most of you. I would be very scared of this forum if i were a small business haha. The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. Perhaps it was more like 200. Who knows? Again homies, it's only Friday after a 3PM French Tuesday drop. Money is not made of magical ghosts. Delays are inevitable. No way an interest charge is levied after 3 days, sorry. Anyone who allows their card company to pound them with one, probably deserves it! |
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mmmike
Junior Member
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March 2010
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by mmmike on Jan 31, 2014 21:59:01 GMT 1, The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. Perhaps it was more like 200. Who knows? Again homies, it's only Friday after a 3PM French Tuesday drop. Money is not made of magical ghosts. Delays are inevitable. No way an interest charge is levied after 3 days, sorry. Anyone who allows their card company to pound them with one, probably deserves it!
The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. Perhaps it was more like 200. Who knows? Again homies, it's only Friday after a 3PM French Tuesday drop. Money is not made of magical ghosts. Delays are inevitable. No way an interest charge is levied after 3 days, sorry. Anyone who allows their card company to pound them with one, probably deserves it! If there were 200 or even a thousand that just means their screw up that much worse and they need to bite the bullet to fix it. 3 days with factual communication wouldn't be an issue, however they have sent messages telling people that they didn't charge them when they did and emailing others saying refunds would be processed by now when they haven't. That causes me to lose faith in their competency to get it done before interest accrues etc. I have had merchants mess up like this before and it is a pain to get it resolved through Visa. |
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mmmike
Junior Member
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March 2010
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by mmmike on Jan 31, 2014 22:05:04 GMT 1, The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". With respect, you clearly don't understand how the international banking system works during the transfer of funds from customer/customers bank/businesses bank/business. It can be a nightmare, one I've experienced it as both a customer and a business. To put it simply, just because a payment has left your credit card issuer or bank has no bearing whatsoever that the payment has been received at the other end. That's why PayPal works so well for retail, there are no links in the chain. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed".
The one bit that isn't right is not refunding money promptly. That should be the first priority in my books. You have taken a large sum of money from people with no intention of delivering. What's the issue here? Call the credit card company and make sure the refunds are processed and then email the customers. The money may not mean much to the printers but for some it is a lot of money and if the refunds are not processed could lead to interest charges, FX rate losses and a lot of hassle from the out of luck oversold customers. How many could there have been? 50 maybe? Not that much work to get that sorted and inexcusable in my mind for not fixing their own mistake. Mistakes happen but there is no excuse for not promptly addressing the issues. Poor form. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". With respect, you clearly don't understand how the international banking system works during the transfer of funds from customer/customers bank/businesses bank/business. It can be a nightmare, one I've experienced it as both a customer and a business. To put it simply, just because a payment has left your credit card issuer or bank has no bearing whatsoever that the payment has been received at the other end. That's why PayPal works so well for retail, there are no links in the chain. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". When I worked retail it was that simple. Even easier in that I could process returns through the terminal and provide confirmations for the customer. Worst case I called up the banking rep and they resolved it. I understand there is some work on the banks side but not for the merchant. Unless things have got more complicated for no reason. Even if it has then communicate what's going on with the customer. |
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kbfrombk
Junior Member
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 22:08:04 GMT 1, It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". With respect, you clearly don't understand how the international banking system works during the transfer of funds from customer/customers bank/businesses bank/business. It can be a nightmare, one I've experienced it as both a customer and a business. To put it simply, just because a payment has left your credit card issuer or bank has no bearing whatsoever that the payment has been received at the other end. That's why PayPal works so well for retail, there are no links in the chain. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". When I worked retail it was that simple. Even easier in that I could process returns through the terminal and provide confirmations for the customer. Worst case I called up the banking rep and they resolved it. I understand there is some work on the banks side but not for the merchant. Unless things have got more complicated for no reason. Even if it has then communicate what's going on with the customer.
It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". With respect, you clearly don't understand how the international banking system works during the transfer of funds from customer/customers bank/businesses bank/business. It can be a nightmare, one I've experienced it as both a customer and a business. To put it simply, just because a payment has left your credit card issuer or bank has no bearing whatsoever that the payment has been received at the other end. That's why PayPal works so well for retail, there are no links in the chain. It's nowhere near as simple as "calling the credit card company and make sure the refunds are processed". When I worked retail it was that simple. Even easier in that I could process returns through the terminal and provide confirmations for the customer. Worst case I called up the banking rep and they resolved it. I understand there is some work on the banks side but not for the merchant. Unless things have got more complicated for no reason. Even if it has then communicate what's going on with the customer. Were you selling $5,000 items retail? Internationally? |
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dvdasa
New Member
🗨️ 9
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April 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by dvdasa on Jan 31, 2014 22:09:00 GMT 1, You should report fraud to your credit card. It would be easy to explain who in the right mind would pay $4500 for some print. 
You should report fraud to your credit card. It would be easy to explain who in the right mind would pay $4500 for some print. |
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mmmike
Junior Member
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March 2010
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by mmmike on Jan 31, 2014 22:10:42 GMT 1, Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund?
Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund?
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mmmike
Junior Member
🗨️ 2,421
👍🏻 759
March 2010
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by mmmike on Jan 31, 2014 22:17:53 GMT 1, When I worked retail it was that simple. Even easier in that I could process returns through the terminal and provide confirmations for the customer. Worst case I called up the banking rep and they resolved it. I understand there is some work on the banks side but not for the merchant. Unless things have got more complicated for no reason. Even if it has then communicate what's going on with the customer. A business can't refund a transaction it hasn't yet received nor had notification of. And even if they had, 99Prints aren't taking payments directly from customers, thereby cannot issue a refund via a terminal.
When I worked retail it was that simple. Even easier in that I could process returns through the terminal and provide confirmations for the customer. Worst case I called up the banking rep and they resolved it. I understand there is some work on the banks side but not for the merchant. Unless things have got more complicated for no reason. Even if it has then communicate what's going on with the customer. A business can't refund a transaction it hasn't yet received nor had notification of. And even if they had, 99Prints aren't taking payments directly from customers, thereby cannot issue a refund via a terminal. How do they know who has paid and who hasn't without notification of the authorization? What about those who have been told the refunds would have been processed yesterday? Clearly they have the records. It is that complicated in 2014? |
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kbfrombk
Junior Member
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 22:18:17 GMT 1, Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund?
Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.
I know that for a fact.
I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account.
That's reality.
Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund? I don't know specifically and I don't really think the merchant has ANYthing to do actually; that's my entire point. I think it's pretty much OUT of their hands. 99Prints does not control how quickly and seamlessly/or not the funds are charged, cleared, delivered, cleared, posted, to their accounts. Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.I know that for a fact.I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account. That's reality. |
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Deleted
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January 1970
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by Deleted on Jan 31, 2014 22:23:17 GMT 1, Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund? I don't know specifically and I don't really think the merchant has ANYthing to do actually; that's my entire point. I think it's pretty much OUT of their hands. 99Prints does not control how quickly and seamlessly/or not the funds are charged, cleared, delivered, cleared, posted, to their accounts. Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.I know that for a fact.I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account. That's reality.
A card based payment goes Merchant to Acquirer to Issuer to Purchaser and back again in a few seconds. The Merchant then has confirmation of good funds from the Payments Network. Actual settlement of the funds into the Merchant account will depend upon their arrangements with their Acquirer, but no Merchant waits for settlement in to their account before fulfilling an order. The acknowledgement of good funds is all they need.
If anyone needs a Master class in Payment Networks, I can arrange something.
Most refunds were smaller dollar amounts but yes international buyers. Please enlighten me, what additional steps is the merchant is required to take to process a $5,000 refund? I don't know specifically and I don't really think the merchant has ANYthing to do actually; that's my entire point. I think it's pretty much OUT of their hands. 99Prints does not control how quickly and seamlessly/or not the funds are charged, cleared, delivered, cleared, posted, to their accounts. Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.I know that for a fact.I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account. That's reality. That's a bank account to bank account transfer happening through the SWIFT network. (Spot the guy who has designed payments systems.) A card based payment goes Merchant to Acquirer to Issuer to Purchaser and back again in a few seconds. The Merchant then has confirmation of good funds from the Payments Network. Actual settlement of the funds into the Merchant account will depend upon their arrangements with their Acquirer, but no Merchant waits for settlement in to their account before fulfilling an order. The acknowledgement of good funds is all they need. If anyone needs a Master class in Payment Networks, I can arrange something. |
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Deleted
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January 1970
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by Deleted on Jan 31, 2014 22:25:00 GMT 1, If you're a business, or pretend to be one which releases Euro 400K of prints in one hit then it's not unreasonable that you should have the infrastructure to deal with that? Looks like a bit of a shambles but then in the urban art world we should all be used to that? That said, perhaps the gallery realise that there are some who are not bothered about acquiring the print but more worried about the value of their art 'balance sheet', which says it all really? This is just silly though. you are demanding that all art be sold & distributed by some mega-conglomerate corporate company, but I contend I prefer the sort of "winging-it" style of J.R. (who is an artist, yes?) just tossing this together and getting it done himself (with whatever help he's got). Things haven't worked out for EVERYone, but hey it never would have if it were released by anywhere else either! And willnyc is already posting photos of his received print so I guess they succeeded rather wildly for SOME people...?? That's the thing. It's not a gallery! It's a completely spur-of-the-moment (but truly not because surely there was a bit of work put into previously setting it up, whether or not its up to your standards!) website that presumably J.R. helped set for the purpose of selling these prints for which there has been no precedent.
So you set up stall to take 400,000 euro of someone else's money in exchange for good and/or services and fuck that up? Imo, that's a disgrace. If you think that's ok just because you're dealing in urban art then we are poles apart.
There's bundles of comparables out there for selling high demand prints, just doesn't stack up to look for those if you are milking the demand.
If you're a business, or pretend to be one which releases Euro 400K of prints in one hit then it's not unreasonable that you should have the infrastructure to deal with that? Looks like a bit of a shambles but then in the urban art world we should all be used to that? That said, perhaps the gallery realise that there are some who are not bothered about acquiring the print but more worried about the value of their art 'balance sheet', which says it all really? This is just silly though. you are demanding that all art be sold & distributed by some mega-conglomerate corporate company, but I contend I prefer the sort of "winging-it" style of J.R. (who is an artist, yes?) just tossing this together and getting it done himself (with whatever help he's got). Things haven't worked out for EVERYone, but hey it never would have if it were released by anywhere else either! And willnyc is already posting photos of his received print so I guess they succeeded rather wildly for SOME people...?? That's the thing. It's not a gallery! It's a completely spur-of-the-moment (but truly not because surely there was a bit of work put into previously setting it up, whether or not its up to your standards!) website that presumably J.R. helped set for the purpose of selling these prints for which there has been no precedent. Think we will have to agree to disagree on this one. So you set up stall to take 400,000 euro of someone else's money in exchange for good and/or services and fuck that up? Imo, that's a disgrace. If you think that's ok just because you're dealing in urban art then we are poles apart. There's bundles of comparables out there for selling high demand prints, just doesn't stack up to look for those if you are milking the demand. |
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kbfrombk
Junior Member
🗨️ 2,073
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October 2013
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OS Gemeos 🇧🇷 São Paulo Graffiti • Brazil Street Art, by kbfrombk on Jan 31, 2014 22:25:33 GMT 1, I don't know specifically and I don't really think the merchant has ANYthing to do actually; that's my entire point. I think it's pretty much OUT of their hands. 99Prints does not control how quickly and seamlessly/or not the funds are charged, cleared, delivered, cleared, posted, to their accounts. Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.I know that for a fact.I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account. That's reality. That's a bank account to bank account transfer happening through the SWIFT network. (Spot the guy who has designed payments systems.) A card based payment goes Merchant to Acquirer to Issuer to Purchaser and back again in a few seconds. The Merchant then has confirmation of good funds from the Payments Network. Actual settlement of the funds into the Merchant account will depend upon their arrangements with their Acquirer, but no Merchant waits for settlement in to their account before fulfilling an order. The acknowledgement of good funds is all they need. If anyone needs a Master class in Payment Networks, I can arrange something.
PLease, can you opine whether this 3 day turnaround for concrete payment knowledge is completely outside the realm of feasibility?
I don't know specifically and I don't really think the merchant has ANYthing to do actually; that's my entire point. I think it's pretty much OUT of their hands. 99Prints does not control how quickly and seamlessly/or not the funds are charged, cleared, delivered, cleared, posted, to their accounts. Like I said it's COMPLETELY normal that a transaction like this would take more than THREE days to complete.I know that for a fact.I had a French client who needed to engage an $18,000 transfer from their bank in FRA to a B.O.A. here, and it literally took 11 days for it to clear enough to have certified checks drawn on her BOA account. That's reality. That's a bank account to bank account transfer happening through the SWIFT network. (Spot the guy who has designed payments systems.) A card based payment goes Merchant to Acquirer to Issuer to Purchaser and back again in a few seconds. The Merchant then has confirmation of good funds from the Payments Network. Actual settlement of the funds into the Merchant account will depend upon their arrangements with their Acquirer, but no Merchant waits for settlement in to their account before fulfilling an order. The acknowledgement of good funds is all they need. If anyone needs a Master class in Payment Networks, I can arrange something. Right mine was meant to be a worst-case exemplar. PLease, can you opine whether this 3 day turnaround for concrete payment knowledge is completely outside the realm of feasibility? |
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