Pistol
Artist
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February 2008
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Damage in transit, by Pistol on May 9, 2015 7:12:36 GMT 1, Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I.
What do you reckon?
Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I.
What do you reckon?
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smishdown
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December 2010
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Damage in transit, by smishdown on May 9, 2015 8:22:54 GMT 1, Refund and claim on the insurance, assuming it was insured.
Refund and claim on the insurance, assuming it was insured.
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Pistol
Artist
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February 2008
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Damage in transit, by Pistol on May 9, 2015 8:29:57 GMT 1, No it wasn't!
No it wasn't!
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Damage in transit, by Cornish Crayon on May 9, 2015 9:26:19 GMT 1, ouch!!!!
I don't know what to say dude, that is shit, on a massive scale.....
ouch!!!!
I don't know what to say dude, that is shit, on a massive scale.....
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Damage in transit, by DameHoracia on May 9, 2015 10:22:46 GMT 1, Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon?
Going forward, If you have to, add the cost to the price of your artwork. I know that can be hard sometimes, because artists aren't always known for pricing things at what they are worth, but just let buyers know that you only send with insurance and that if they want the work, the amount will include insurance and in the case of a damaged piece, a note to state how you will deal with it and what will be expected of them (re images of the damaged work, be patient because it takes time to get info out of postal services etc). I know it sounds like a pain, but less of one than losing money..
Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon? Knowing past packages have arrived damaged, did you insure it? If you didn't then you need to look at that being no.1 priority when sending your work. Because as a buyer, I would also expect to be refunded in full. Going forward, If you have to, add the cost to the price of your artwork. I know that can be hard sometimes, because artists aren't always known for pricing things at what they are worth, but just let buyers know that you only send with insurance and that if they want the work, the amount will include insurance and in the case of a damaged piece, a note to state how you will deal with it and what will be expected of them (re images of the damaged work, be patient because it takes time to get info out of postal services etc). I know it sounds like a pain, but less of one than losing money.. |
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Nick
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Damage in transit, by Nick on May 9, 2015 10:48:48 GMT 1, If you ordered a TV from Amazon and it came with a smashed screen what would you expect to happen?
This is absolutely the same. As a seller it is your responsibility to ensure the safe arrival of the good paid for. If you can't take the hit of a transit damaged item then take insurance on every one.
If you ordered a TV from Amazon and it came with a smashed screen what would you expect to happen?
This is absolutely the same. As a seller it is your responsibility to ensure the safe arrival of the good paid for. If you can't take the hit of a transit damaged item then take insurance on every one.
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Damage in transit, by securityman on May 9, 2015 11:26:59 GMT 1, Double tube it next time
Double tube it next time
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daniel3886
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October 2006
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Damage in transit, by daniel3886 on May 9, 2015 12:13:23 GMT 1, Completely agree, totally the sellers responsibility. Relieving damaged good is always going to leave a bad taste in a buyers mouth. You could offer a piece with or without insurance at the buyers request then the liability would be with them. Even so I'd want all customers to have the best experience possible to premote reccomendation to others and return business.
Completely agree, totally the sellers responsibility. Relieving damaged good is always going to leave a bad taste in a buyers mouth. You could offer a piece with or without insurance at the buyers request then the liability would be with them. Even so I'd want all customers to have the best experience possible to premote reccomendation to others and return business.
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iamzero
Full Member
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May 2011
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Damage in transit, by iamzero on May 9, 2015 12:48:10 GMT 1, Nick is spot on with his post. Not the buyers problem.
Nick is spot on with his post. Not the buyers problem.
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Rsyok
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January 2008
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Damage in transit, by Rsyok on May 9, 2015 12:49:18 GMT 1, If you ordered a TV from Amazon and it came with a smashed screen what would you expect to happen? This is absolutely the same. As a seller it is your responsibility to ensure the safe arrival of the good paid for. If you can't take the hit of a transit damaged item then take insurance on every one.
Pistol isn't Amazon therefore not the same. It's not so simple if shipping overseas as many couriers won't insure artwork and regular mail has a low insurance level.
Although I'd recommend fully insured UK special delivery.
I just queried insurance from a gallery who were shipping to me.(as it seemed a low price) It was uninsured so am paying additional. They are charity status and editions are gifted to them for income so the owness was on the buyer.
If you ordered a TV from Amazon and it came with a smashed screen what would you expect to happen? This is absolutely the same. As a seller it is your responsibility to ensure the safe arrival of the good paid for. If you can't take the hit of a transit damaged item then take insurance on every one. Pistol isn't Amazon therefore not the same. It's not so simple if shipping overseas as many couriers won't insure artwork and regular mail has a low insurance level. Although I'd recommend fully insured UK special delivery. I just queried insurance from a gallery who were shipping to me.(as it seemed a low price) It was uninsured so am paying additional. They are charity status and editions are gifted to them for income so the owness was on the buyer. |
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Unica
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November 2013
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Damage in transit, by Unica on May 9, 2015 13:42:36 GMT 1, I agree with the consensus that the responsibility is on the seller to offer insurance or replace the art. Absolutely not the buyers fault it arrived damaged. As a buyer I would be hesitant to buy from someone who wouldn't replace damaged work or offer insurance. The buyer could always decline the insurance and take the risk of damage at their own expense.
I agree with the consensus that the responsibility is on the seller to offer insurance or replace the art. Absolutely not the buyers fault it arrived damaged. As a buyer I would be hesitant to buy from someone who wouldn't replace damaged work or offer insurance. The buyer could always decline the insurance and take the risk of damage at their own expense.
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11
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February 2011
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Damage in transit, by 11 on May 9, 2015 13:47:46 GMT 1, Unfortunately until the buyers takes receipt of the parcel, whether in person or by other arrangements, I think you are responsible for it.
I sold something previously that I wasn't prepared to post but a buyer approached me and asked to make arrangements for their own courier. I simply ensured that the item was packaged safely and securely and the buyer made the arrangements to have it collected.
That was in-country. If shipping abroad and high-value then you really want the buyer to make arrangements via someone like flight logistics who will collect, pack and insure the item. That way the courier company ensure the product is as stated before it gets packed and from that point your responsibility ends......very few insurance companies cover damage to art, only loss - read the small print.
[HASH]postage [HASH]artinsurance
Unfortunately until the buyers takes receipt of the parcel, whether in person or by other arrangements, I think you are responsible for it.
I sold something previously that I wasn't prepared to post but a buyer approached me and asked to make arrangements for their own courier. I simply ensured that the item was packaged safely and securely and the buyer made the arrangements to have it collected.
That was in-country. If shipping abroad and high-value then you really want the buyer to make arrangements via someone like flight logistics who will collect, pack and insure the item. That way the courier company ensure the product is as stated before it gets packed and from that point your responsibility ends......very few insurance companies cover damage to art, only loss - read the small print.
[HASH]postage [HASH]artinsurance
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Damage in transit, by achtungbono on May 9, 2015 14:07:50 GMT 1, Even my kids dont use hashtags anymore
anyway, all of the above, if you didnt expressely state that the item wasnt insured and it was buyers risk, then you should morally swallow the hit and refund him
I sent out a massive batch of stuff a few years ago and saved about £100 by skipping insurance - one was trashed in transit and wiped out saving + a lot more.I always send insured now and the buyer has to lump it - I cant that risk that all over again
Even my kids dont use hashtags anymore
anyway, all of the above, if you didnt expressely state that the item wasnt insured and it was buyers risk, then you should morally swallow the hit and refund him
I sent out a massive batch of stuff a few years ago and saved about £100 by skipping insurance - one was trashed in transit and wiped out saving + a lot more.I always send insured now and the buyer has to lump it - I cant that risk that all over again
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Deleted
🗨️ 0
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January 1970
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Damage in transit, by Deleted on May 9, 2015 14:57:57 GMT 1, Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon?
Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon? You just got to take the hit. |
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Deleted
🗨️ 0
👍🏻
January 1970
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Damage in transit, by Deleted on May 9, 2015 15:18:10 GMT 1, Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon?  I send it with a carrier i trust and got it insured. I hope it get sorted quick as i will refund the buyer first. Then wait and see what the insurance will do....
Besides it will probably be a lot of hassle, i am very sad that we lost another very cool print... It is completely trashed.......
I for one will never ship expensive prints or art over to the states... Seems like all the prints i received and send over were damaged or got lost... This is it boys no more USA for me...
Recently I got slated on here for a couple of items I sent that arrived damaged which I have to say I was a bit pissed about. I have just sent another print to the states which I wrapped in tissue and craft paper (as suggested by those in the original thread). It was then put in a sturdy cardboard tube as used by diacel for transporting transparent film. It arrived in the states absolutely wrecked like a truck had run over it! Obviously the recipient is not happy he is a forum member. But what the hell do I do? He is out of pocket but if I refund him so am I. What do you reckon? Happend with a package i send to the states also... They managed to get the tube pierced?!?!?!?! That would take a lot of force.... I send it with a carrier i trust and got it insured. I hope it get sorted quick as i will refund the buyer first. Then wait and see what the insurance will do.... Besides it will probably be a lot of hassle, i am very sad that we lost another very cool print... It is completely trashed....... I for one will never ship expensive prints or art over to the states... Seems like all the prints i received and send over were damaged or got lost... This is it boys no more USA for me... |
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bone
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September 2013
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Damage in transit, by bone on May 9, 2015 15:49:50 GMT 1, I would suggest using a cleaned pvc tube for expensive prints. Responbility is on shipper, always insure expensive prints.
I would suggest using a cleaned pvc tube for expensive prints. Responbility is on shipper, always insure expensive prints.
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Deleted
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January 1970
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Damage in transit, by Deleted on May 9, 2015 16:32:56 GMT 1, I always double tube. Inner one cardboard outer one 110mm drainage pipe. Bomb proof!
I always double tube. Inner one cardboard outer one 110mm drainage pipe. Bomb proof!
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floubi
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Damage in transit, by floubi on May 9, 2015 17:15:51 GMT 1, I don't think insurrance works for a damaged package (i know doesn't work in France) . Insurrance only works when it get lost. If the package gets damaged it's the reponsability of the sender and not the post (even they don't treat packeges very well sometimes...)
I don't think insurrance works for a damaged package (i know doesn't work in France) . Insurrance only works when it get lost. If the package gets damaged it's the reponsability of the sender and not the post (even they don't treat packeges very well sometimes...)
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Pistol
Artist
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February 2008
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Damage in transit, by Pistol on May 9, 2015 19:17:29 GMT 1, Appreciate all your comments thanks. I don't deny responsibility but just wanted to know the general consensus. Many people don't want to pay the insurance as it is expensive!!
Appreciate all your comments thanks. I don't deny responsibility but just wanted to know the general consensus. Many people don't want to pay the insurance as it is expensive!!
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barnsy
New Member
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February 2015
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Damage in transit, by barnsy on May 10, 2015 8:26:31 GMT 1, I recently sold a gold coin on ebay that I sent by recorded delivery.
It went missing and as seller it was my responsibility to refund buyer.
Recorded delivery only covers for £50 whereas coin cost £250.
Now I insist on insuring every item to cover value and buyer pays, only costs a couple of pound more.
Well worth it as postal services are not the most reliable.
I recently sold a gold coin on ebay that I sent by recorded delivery.
It went missing and as seller it was my responsibility to refund buyer.
Recorded delivery only covers for £50 whereas coin cost £250.
Now I insist on insuring every item to cover value and buyer pays, only costs a couple of pound more.
Well worth it as postal services are not the most reliable.
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Damage in transit, by Forbidden Love on May 14, 2015 21:47:23 GMT 1, Appreciate all your comments thanks. I don't deny responsibility but just wanted to know the general consensus. Many people don't want to pay the insurance as it is expensive!!
Always insure and charge the final price of the sale factoring in insurance.
Appreciate all your comments thanks. I don't deny responsibility but just wanted to know the general consensus. Many people don't want to pay the insurance as it is expensive!! Always insure and charge the final price of the sale factoring in insurance. |
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tas
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Damage in transit, by tas on May 15, 2015 13:20:01 GMT 1, I've sent a few high priced items overseas from the States. The postal service will not insure to some areas or will only allow up to a certain amount. In those cases I'd ask the buyer if they want to pay more for shipping with a company that would insure for the full amount, such as DHL or FedEx. Every time that's happened the buyer agreed to pay additional costs without hesitation. It's just not worth the gamble when shipping high valued items.
I've sent a few high priced items overseas from the States. The postal service will not insure to some areas or will only allow up to a certain amount. In those cases I'd ask the buyer if they want to pay more for shipping with a company that would insure for the full amount, such as DHL or FedEx. Every time that's happened the buyer agreed to pay additional costs without hesitation. It's just not worth the gamble when shipping high valued items.
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11
Junior Member
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Damage in transit, by 11 on May 15, 2015 13:48:13 GMT 1, Please ensure you read the small print on your insurance - very few insurers will insure for damage ONLY LOSS
To be insured for damage the insurer will want to inspect the goods - that is why someone like flight logistics are worth using as they will collect, inspect, securely pack and deliver you print / art work - insured for loss AND DAMAGE
I'm feeling like a stuck record but just trying to warn you to avoid my pitfalls
Please ensure you read the small print on your insurance - very few insurers will insure for damage ONLY LOSS
To be insured for damage the insurer will want to inspect the goods - that is why someone like flight logistics are worth using as they will collect, inspect, securely pack and deliver you print / art work - insured for loss AND DAMAGE
I'm feeling like a stuck record but just trying to warn you to avoid my pitfalls
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Damage in transit, by adventureland on May 15, 2015 13:53:42 GMT 1, Ouch. Sorry to hear about that happening. My only advice would echo others, which is to insure every package in the future
Ouch. Sorry to hear about that happening. My only advice would echo others, which is to insure every package in the future
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I send it with a carrier i trust and got it insured. I hope it get sorted quick as i will refund the buyer first. Then wait and see what the insurance will do.... 
