maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 9:43:56 GMT 1, Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway.
I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for.
I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK.
After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate.
Not even an apology from Reedprojects, nothing.
They are even still "selling " the Nuart boxset on their website.
Buyers beware.
Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway.
I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for.
I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK.
After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate.
Not even an apology from Reedprojects, nothing.
They are even still "selling " the Nuart boxset on their website.
Buyers beware.
|
|
tab1
Full Member
Posts โข 8,519
Likes โข 3,679
September 2011
|
Reed Projects ? , by tab1 on Nov 15, 2015 9:58:46 GMT 1, Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway. I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for. I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK. After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate. Not even an apology from Reedprojects, nothing. They are even still "selling " the Nuart boxset on their website. Buyers beware.
Have you tried to contact " nuart "username on here ? Has affiliation with gallery I think
Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway. I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for. I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK. After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate. Not even an apology from Reedprojects, nothing. They are even still "selling " the Nuart boxset on their website. Buyers beware. Have you tried to contact " nuart "username on here ? Has affiliation with gallery I think |
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 10:02:47 GMT 1, It did cross my mind but after no reply from 3 emails, I thought the best chance of getting my money back, minus ยฃ60, was through PayPal.
If it wasn't for them I'd probably be ยฃ750 out of pocket.
It did cross my mind but after no reply from 3 emails, I thought the best chance of getting my money back, minus ยฃ60, was through PayPal.
If it wasn't for them I'd probably be ยฃ750 out of pocket.
|
|
chrispa
Junior Member
Posts โข 1,399
Likes โข 567
May 2006
|
Reed Projects ? , by chrispa on Nov 15, 2015 10:47:42 GMT 1, I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason
I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 11:12:00 GMT 1, Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway. I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for. I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK. After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate. Not even an apology from Reedprojects, nothing. They are even still "selling " the Nuart boxset on their website. Buyers beware.
Just to warn fellow members that they should think twice about ordering anything from Reedprojects in Norway. I purchased a Nuart boxset back in September which I paid(promptly) ยฃ750 for. I understand the shipping from Norway may be a touch slow so I think 7 weeks should be ample time for it to arrive in the UK. After learning fellow members had received their's, I contacted reedprojects but didn't get a response, 3 emails later, still no response so I contacted Paypal and after a few days the money was refunded, however, I still lost over ยฃ60 due to the exchange rate. Not even an apology from Reedprojects, nothing. They are even still "selling " the Nuart boxset on their website. Buyers beware. Can you drop me a PM please and I'll look into this, the gallery have sold 80 Nuart boxsets at home and abroad and this post is the first I've heard of any complaints. I'll make sure this is fixed asap. The boxset is to support the festival and everyone treats customers in a professional, friendly and courteous manner. We really appreciate the support and I can only apologies on our behalf. I received your PM and I'll make sure this gets resolved in the coming days. |
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 13:10:47 GMT 1, Many thanks Nuart.
Pm'd.
Many thanks Nuart.
Pm'd.
|
|
|
|
Wilson
Junior Member
Posts โข 1,184
Likes โข 1,213
November 2014
|
Reed Projects ? , by Wilson on Nov 15, 2015 14:42:36 GMT 1, Mark of a good business; sorts out issues and looks in to and resolves the failings that caused those issues.
Mark of a good business; sorts out issues and looks in to and resolves the failings that caused those issues.
|
|
nik
New Member
Posts โข 73
Likes โข 44
May 2014
|
Reed Projects ? , by nik on Nov 15, 2015 14:47:34 GMT 1, Never had any problem, always got good service from them, so you where probably just really unlucky. Hope it turns out well
Never had any problem, always got good service from them, so you where probably just really unlucky. Hope it turns out well
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 14:50:05 GMT 1, I got the set pretty quickly and so did a friend of mine, must be just a one off .... Great box set btw....
I got the set pretty quickly and so did a friend of mine, must be just a one off .... Great box set btw....
|
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 14:54:48 GMT 1, I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason
I'm sure they did, communications up to the point of purchase were fine.
Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing.
I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason I'm sure they did, communications up to the point of purchase were fine. Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing. |
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 15:51:27 GMT 1, I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason I'm sure they did, communications up to the point of purchase were fine. Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing.
I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again.
all the best
Martyn
I have always found them to be very friendly/helpfull. Maybe your mails didnt get to them for some reason I'm sure they did, communications up to the point of purchase were fine. Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing. Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn |
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 16:53:55 GMT 1, Thank you very much for your help Martyn, wish I had dealt with you direct in the first place!
All the best,
Nick.
Thank you very much for your help Martyn, wish I had dealt with you direct in the first place!
All the best,
Nick.
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 17:25:07 GMT 1, Thank you very much for your help Martyn, wish I had dealt with you direct in the first place! All the best, Nick.
Thank you very much for your help Martyn, wish I had dealt with you direct in the first place! All the best, Nick. No worries, just dropped you an email. Let me know how it goes. |
|
|
|
Reed Projects ? , by Coach on Nov 15, 2015 17:27:51 GMT 1, I'm sure they did, communications up to the point of purchase were fine. Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing. Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn
Smashing service, I think.
I'm sure they did, communications up to the point of purchase were fine. Even by some remote chance all 3 didn't make it through, after they refunded the money through PayPal I would expect at least an email of apology. But nothing. Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn Smashing service, I think. |
|
|
|
tigerblood
New Member
Posts โข 790
Likes โข 939
August 2011
|
Reed Projects ? , by tigerblood on Nov 15, 2015 17:34:36 GMT 1, Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn Smashing service, I think.
Agreed and I think the title of the thread should be updated.
Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn Smashing service, I think. Agreed and I think the title of the thread should be updated. |
|
|
|
Reed Projects ? , by Coach on Nov 15, 2015 17:51:04 GMT 1, Smashing service, I think. Agreed and I think the title of the thread should be updated.
Definitely
Smashing service, I think. Agreed and I think the title of the thread should be updated. Definitely |
|
Wilson
Junior Member
Posts โข 1,184
Likes โข 1,213
November 2014
|
Reed Projects ? , by Wilson on Nov 15, 2015 18:02:52 GMT 1, ... And Jessica's going to make you an offer. ;-)
... And Jessica's going to make you an offer. ;-)
|
|
Wearology
Junior Member
Staff at FatFreeArt
Posts โข 3,580
Likes โข 4,502
April 2008
|
Reed Projects ? , by Wearology on Nov 15, 2015 18:07:58 GMT 1, I changed the thread title because the issue seems to be resolved properly & the title is also one sided and could lead to public libelous accusations etc.
I changed the thread title because the issue seems to be resolved properly & the title is also one sided and could lead to public libelous accusations etc.
|
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 15, 2015 18:33:03 GMT 1, I changed the thread title because the issue seems to be resolved properly & the title is also one sided and could lead to public libelous accusations etc.
Thanks FG, all's well that ends well.
I changed the thread title because the issue seems to be resolved properly & the title is also one sided and could lead to public libelous accusations etc. Thanks FG, all's well that ends well. |
|
kultur
New Member
Posts โข 903
Likes โข 380
June 2010
|
Reed Projects ? , by kultur on Nov 15, 2015 19:32:40 GMT 1, Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn Smashing service, I think.
No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses.
Hi Maurice8601 I just spoke to Jesper at the gallery who has looked into this, seems the package was sent to Bristol and sat there for 3 or 4 weeks before being returned and sitting here for the same period. There was some confusion who was dealing with it, Jessica or Jesper and you seem to have fallen between them, hence no response after the initial conversation and Jesper refunding you. Jessica will get in touch with you tomorrow and refund any money you lost in the currency transaction and make you an offer to make up for all the hassle. Sorry you had a bad experience with the gallery. We'll make sure this doesn't happen again. all the best Martyn Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses. |
|
tab1
Full Member
Posts โข 8,519
Likes โข 3,679
September 2011
|
Reed Projects ? , by tab1 on Nov 15, 2015 19:56:51 GMT 1, Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses.
Agreed is bad service and frustration upon the buyer with no responses over a period of time and the frustration of being a limited edition the product might sell out and missed out purchasing .
Seems like instead of one person following order all the way through emails have been passed around and not responded to by lack of communication in house .
Option to reply via PayPal resolution which has also been missed out and obviously the buyer has been frustrated.
Think all has been resolved with an apology and good communication from the moment it seems the more professional manager has been made aware of the situation , exchange difference refunded which they don't have to honour and a discount on the order , ,can't ask for more , the buyer is happy , it is a one off as all other orders seem to be seemlessly completed .
Seems inexperienced customer care , follow through , sure lessons learned and improved for the future .
Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses. Agreed is bad service and frustration upon the buyer with no responses over a period of time and the frustration of being a limited edition the product might sell out and missed out purchasing . Seems like instead of one person following order all the way through emails have been passed around and not responded to by lack of communication in house . Option to reply via PayPal resolution which has also been missed out and obviously the buyer has been frustrated. Think all has been resolved with an apology and good communication from the moment it seems the more professional manager has been made aware of the situation , exchange difference refunded which they don't have to honour and a discount on the order , ,can't ask for more , the buyer is happy , it is a one off as all other orders seem to be seemlessly completed . Seems inexperienced customer care , follow through , sure lessons learned and improved for the future . |
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 20:05:04 GMT 1, Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses.
Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses. I understand that the gallery made the refund via paypal and can assure you that a) this is a first and b) I keep my word. |
|
|
|
|
|
Reed Projects ? , by Coach on Nov 15, 2015 20:07:18 GMT 1, Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses.
Certainly no offence taken mate.
I was referring to Nu's handling of it as excellent service since he became aware. Hence I quoted his statement. Clearly things had gone wrong prior to that, as acknowledged by Nu with an apology and rectification.
Smashing service, I think. No offence coach but this is not great customer service at all. Almost two months of no response, PayPal had to refund him - not them - and no response to three emails and had to resort to coming in here to shame them into doing something. I think that is quite horrible service and quite shocked a mod would change the thread name especially as it isn't resolved yet - just an offer to pay the fees but who knows if that will really happen? Seems a bunch of bad excuses. Certainly no offence taken mate. I was referring to Nu's handling of it as excellent service since he became aware. Hence I quoted his statement. Clearly things had gone wrong prior to that, as acknowledged by Nu with an apology and rectification. |
|
Ottomatik
Junior Member
Posts โข 4,229
Likes โข 2,469
March 2009
|
Reed Projects ? , by Ottomatik on Nov 15, 2015 20:11:10 GMT 1, My only experience with them was horrible.
When Dot first released his 1/1 different colorways of Theft.
I immediately sent an email asking about their pink background.
Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more.
Uh....
I not so kindly told them they could keep it!
My only experience with them was horrible.
When Dot first released his 1/1 different colorways of Theft.
I immediately sent an email asking about their pink background.
Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more.
Uh....
I not so kindly told them they could keep it!
|
|
|
|
Reed Projects ? , by Steph Rat Catcher on Nov 15, 2015 20:44:23 GMT 1, My only experience with them was horrible. When Dot first released his 1/1 different colorways of Theft. I immediately sent an email asking about their pink background. Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more. Uh.... I not so kindly told them they could keep it!
done you a favour brv!
My only experience with them was horrible. When Dot first released his 1/1 different colorways of Theft. I immediately sent an email asking about their pink background. Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more. Uh.... I not so kindly told them they could keep it! done you a favour brv! |
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Reed Projects ? , by Deleted on Nov 15, 2015 21:27:20 GMT 1, My only experience with them was horrible, just horrible. When Dot first released his 1/1 different colorways of Theft. I immediately sent an email asking about their pink background. Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more. Uh.... I not so kindly told them they could keep it!
My only experience with them was horrible, just horrible. When Dot first released his 1/1 different colorways of Theft. I immediately sent an email asking about their pink background. Was quoted a price. Was ready to purchase...then another email from them arrived and stated they were going to frame all of their 1/1's and my cost would be around $600 more. Uh.... I not so kindly told them they could keep it! Afraid all of those works were consigned for a show and had to be framed. |
|
maurice8601
New Member
Posts โข 114
Likes โข 22
February 2015
|
Reed Projects ? , by maurice8601 on Nov 18, 2015 22:39:50 GMT 1, Just thought I'd update this thread and share the happy outcome.
I received a lovely email apologising, a refund to make up for the currency exchange discrepancy and an offer on the boxset with a couple of extra prints thrown in.
I'm extremely happy with the outcome and with the professional and prompt manner in which Martyn has dealt with the matter.
Looking forward to finally receiving the boxset!
Just thought I'd update this thread and share the happy outcome.
I received a lovely email apologising, a refund to make up for the currency exchange discrepancy and an offer on the boxset with a couple of extra prints thrown in.
I'm extremely happy with the outcome and with the professional and prompt manner in which Martyn has dealt with the matter.
Looking forward to finally receiving the boxset!
|
|
|
|
Reed Projects ? , by Coach on Nov 18, 2015 23:59:26 GMT 1, Just thought I'd update this thread and share the happy outcome. I received a lovely email apologising, a refund to make up for the currency exchange discrepancy and an offer on the boxset with a couple of extra prints thrown in. I'm extremely happy with the outcome and with the professional and prompt manner in which Martyn has dealt with the matter. Looking forward to finally receiving the boxset!
Never doubted that this would get sorted, and well.
Just thought I'd update this thread and share the happy outcome. I received a lovely email apologising, a refund to make up for the currency exchange discrepancy and an offer on the boxset with a couple of extra prints thrown in. I'm extremely happy with the outcome and with the professional and prompt manner in which Martyn has dealt with the matter. Looking forward to finally receiving the boxset! Never doubted that this would get sorted, and well. |
|
