chads007
Junior Member
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December 2012
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by chads007 on Jun 24, 2017 9:35:52 GMT 1, If you keep the damaged print they will give you a 100e rebate. Or you can return it damaged for a full refund. That's what I've understood from comments here
If you keep the damaged print they will give you a 100e rebate. Or you can return it damaged for a full refund. That's what I've understood from comments here
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Art Fan 2011
Junior Member
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February 2012
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Art Fan 2011 on Jun 24, 2017 10:00:42 GMT 1, ^^ That`s how I understand it! They don`t have replacements so if you really want the print you have to accept the damage and take the 100E refund. Personally it would not feel right spending that sort of money and ending up with a damaged print so I would return for a full refund.
It sounds like quite a high number of these were damaged, whilst the materials used were sturdy enough, I do think they could of been stronger, some foamboard would of been more appropriate, as for not securing the print within the flat packing, that is an amateur error (that I am sure they will not make again), so simple to do, but when its not done many have seen the problems it creates.
Having seen the prints in real life I do agree with others, however they were created they are probably some of her best prints, the Black and White is surprisingly nice, and the coloured print is just mesmerising!
^^ That`s how I understand it! They don`t have replacements so if you really want the print you have to accept the damage and take the 100E refund. Personally it would not feel right spending that sort of money and ending up with a damaged print so I would return for a full refund.
It sounds like quite a high number of these were damaged, whilst the materials used were sturdy enough, I do think they could of been stronger, some foamboard would of been more appropriate, as for not securing the print within the flat packing, that is an amateur error (that I am sure they will not make again), so simple to do, but when its not done many have seen the problems it creates.
Having seen the prints in real life I do agree with others, however they were created they are probably some of her best prints, the Black and White is surprisingly nice, and the coloured print is just mesmerising!
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chads007
Junior Member
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December 2012
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by chads007 on Jun 24, 2017 10:19:10 GMT 1, ^ true, though if it was edge damage some had,they should mount out and the 100e could be used towards framing
^ true, though if it was edge damage some had,they should mount out and the 100e could be used towards framing
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Deleted
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January 1970
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Deleted on Jun 24, 2017 11:04:51 GMT 1, The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them....
The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them....
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wisky
New Member
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September 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by wisky on Jun 24, 2017 11:05:06 GMT 1, Thankfully, my coloured edition arrived in perfect condition and is easily in the top three pieces of art that I own..... Really feel for those whose pieces have been damaged...
Thankfully, my coloured edition arrived in perfect condition and is easily in the top three pieces of art that I own..... Really feel for those whose pieces have been damaged...
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wisky
New Member
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September 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by wisky on Jun 24, 2017 11:06:56 GMT 1, The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them....
The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them.... Why'd they take so long to sell then.....? |
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Larry David
New Member
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April 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Larry David on Jun 24, 2017 11:19:34 GMT 1, I know a couple of people with damaged prints , somehow mine was ok but this sucks for those with damaged prints, the refund is piss poor and should be minimum 30% or full refund. 100 Euro won't cover the cost of repair if possible.
Well looks like the gallery will lose a lot of forum members custom over this.
On the positive the thread is off the type of printing medium 
I know a couple of people with damaged prints , somehow mine was ok but this sucks for those with damaged prints, the refund is piss poor and should be minimum 30% or full refund. 100 Euro won't cover the cost of repair if possible. Well looks like the gallery will lose a lot of forum members custom over this. On the positive the thread is off the type of printing medium |
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Pawel
Junior Member
π¨οΈ 3,801
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June 2015
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Pawel on Jun 24, 2017 11:28:20 GMT 1, I know a couple of people with damaged prints , somehow mine was ok but this sucks for those with damaged prints, the refund is piss poor and should be minimum 30% or full refund. 100 Euro won't cover the cost of repair if possible. Well looks like the gallery will lose a lot of forum members custom over this. On the positive the thread is off the type of printing medium
"Don't mention the war!"
I know a couple of people with damaged prints , somehow mine was ok but this sucks for those with damaged prints, the refund is piss poor and should be minimum 30% or full refund. 100 Euro won't cover the cost of repair if possible. Well looks like the gallery will lose a lot of forum members custom over this. On the positive the thread is off the type of printing medium "Don't mention the war!" |
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Deleted
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January 1970
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Deleted on Jun 24, 2017 12:00:34 GMT 1, The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them.... Why'd they take so long to sell then.....?
They are massive, one bed flat in the Romford doesn't cut it.
The ones at Laz are so much better value than this mishap.... at least you know you well get it in a1 condition from them.... Why'd they take so long to sell then.....? They are massive, one bed flat in the Romford doesn't cut it. |
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Karl Read
Artist
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April 2008
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Karl Read on Jun 24, 2017 12:05:56 GMT 1, Feel really sorry for those that have received the prints damaged, i hope you manage to sort something out with the gallery.
Luckily I received mine undamaged and will be passing it to Misterframeman very soon. Whatever the print process, those that have seen this in person realise how beautiful these prints are in the flesh.
Feel really sorry for those that have received the prints damaged, i hope you manage to sort something out with the gallery. Luckily I received mine undamaged and will be passing it to Misterframeman very soon. Whatever the print process, those that have seen this in person realise how beautiful these prints are in the flesh. |
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Jaylove
Junior Member
π¨οΈ 1,599
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November 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Jaylove on Jun 24, 2017 13:29:39 GMT 1, Feel really sorry for those that have received the prints damaged, i hope you manage to sort something out with the gallery. Luckily I received mine undamaged and will be passing it to Misterframeman very soon. Whatever the print process, those that have seen this in person realise how beautiful these prints are in the flesh.
Feel really sorry for those that have received the prints damaged, i hope you manage to sort something out with the gallery. Luckily I received mine undamaged and will be passing it to Misterframeman very soon. Whatever the print process, those that have seen this in person realise how beautiful these prints are in the flesh. Man, that looks nice. |
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gmidd
Junior Member
Addicted2Art.com
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April 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by gmidd on Jun 24, 2017 20:36:17 GMT 1, Just heard back from Christian at Avant and they offered to cover the cost of restoration, so I'm looking into that. Definitely don't want to send them back from a refund, they're WAY to nice...easily some of the nicest prints I own. He seemed genuinely upset by the whole situation and was very polite and accommodating. I definitely think they'll learn from this and hopefully won't run into this with any future releases.
Just heard back from Christian at Avant and they offered to cover the cost of restoration, so I'm looking into that. Definitely don't want to send them back from a refund, they're WAY to nice...easily some of the nicest prints I own. He seemed genuinely upset by the whole situation and was very polite and accommodating. I definitely think they'll learn from this and hopefully won't run into this with any future releases.
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Deleted
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January 1970
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Deleted on Jun 24, 2017 20:58:28 GMT 1, The sad thing is the boxes were actually great and well thought out! Just a little shallow and the prints needed taping in place. All of the avant guys have been fabulous and the critism regarding the complex print technique was a bit lame. I'm a fan of the set up after my first purchase from them..both mine arrived perfect so got lucky there.
The sad thing is the boxes were actually great and well thought out! Just a little shallow and the prints needed taping in place. All of the avant guys have been fabulous and the critism regarding the complex print technique was a bit lame. I'm a fan of the set up after my first purchase from them..both mine arrived perfect so got lucky there.
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mabage
New Member
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October 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by mabage on Jun 25, 2017 8:57:30 GMT 1, Received mine this friday, fortunately no damages. Now I am looking for some ideas for framing the print. Any advices besides a Default white Wood framing? Thanks
Received mine this friday, fortunately no damages. Now I am looking for some ideas for framing the print. Any advices besides a Default white Wood framing? Thanks
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sugar72
Junior Member
π¨οΈ 2,379
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August 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by sugar72 on Jun 25, 2017 9:02:22 GMT 1, Received mine this friday, fortunately no damages. Now I am looking for some ideas for framing the print. Any advices besides a Default white Wood framing? Thanks
A default white box! Let the print sing!!
Received mine this friday, fortunately no damages. Now I am looking for some ideas for framing the print. Any advices besides a Default white Wood framing? Thanks A default white box! Let the print sing!! |
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Jaylove
Junior Member
π¨οΈ 1,599
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November 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Jaylove on Jun 25, 2017 22:08:48 GMT 1,
Well, for those of you who got damaged prints, at least this didn't happen to you:
Long story short, my fiance left some oily residue on the table. It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork.
It is RUINED!
I should have put it back in the tube. A very expensive lesson learned. Now what the hell am I going to do with it?
Well, for those of you who got damaged prints, at least this didn't happen to you: Long story short, my fiance left some oily residue on the table. It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork. It is RUINED! I should have put it back in the tube. A very expensive lesson learned. Now what the hell am I going to do with it? |
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jig5aw
New Member
π¨οΈ 232
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November 2013
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by jig5aw on Jun 25, 2017 22:40:17 GMT 1, Sooner or later all of the collectors and galleries faced a situation like this. So its always good to have 2 prints left from (larger) edition for such issues. Or replace it with AP... Hope all be good soon!
in fairness the gallery have been very good and have already processed the refund. Just a shame there wasn't a spare one kicking about as really liked this print moreso than some of his previous releases! Maybe I should have just pointed out I would have happily settled for the original rather than the refund!!
Would certainly deal with the gallery again as they have been very quick to respond!
Sooner or later all of the collectors and galleries faced a situation like this. So its always good to have 2 prints left from (larger) edition for such issues. Or replace it with AP... Hope all be good soon! in fairness the gallery have been very good and have already processed the refund. Just a shame there wasn't a spare one kicking about as really liked this print moreso than some of his previous releases! Maybe I should have just pointed out I would have happily settled for the original rather than the refund!! Would certainly deal with the gallery again as they have been very quick to respond! |
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howies
New Member
π¨οΈ 942
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July 2008
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by howies on Jun 25, 2017 22:49:06 GMT 1, Can some one please post a pic of damage as mine had been recalled from FedEx before delivery in Oz and it has been damaged, but I dont get to make a informed decision on if a get total refund or partial refund after viewing the damage.
Can some one please post a pic of damage as mine had been recalled from FedEx before delivery in Oz and it has been damaged, but I dont get to make a informed decision on if a get total refund or partial refund after viewing the damage.
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jig5aw
New Member
π¨οΈ 232
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November 2013
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by jig5aw on Jun 25, 2017 22:56:21 GMT 1, Well, for those of you who got damaged prints, at least this didn't happen to you: Long story short, my fiance left some oily residue on the table. Β It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork. It is RUINED! Β I should have put it back in the tube. Β A very expensive lesson learned. Β Now what the hell am I going to do with it? Β
shocker! Clearly as she is still only your fiancΓ© there is time to resolve things...
Well, for those of you who got damaged prints, at least this didn't happen to you: Long story short, my fiance left some oily residue on the table. Β It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork. It is RUINED! Β I should have put it back in the tube. Β A very expensive lesson learned. Β Now what the hell am I going to do with it? Β shocker! Clearly as she is still only your fiancΓ© there is time to resolve things... |
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Jaylove
Junior Member
π¨οΈ 1,599
ππ» 1,073
November 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Jaylove on Jun 25, 2017 23:20:48 GMT 1, Well, for those of you who got damaged prints, at least this didn't happen to you: Long story short, my fiance left some oily residue on the table. It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork. It is RUINED! <img src="//storage.proboards.com/forum/images/smiley/angry.png" alt=" " class="smile" contenteditable="false" text=" " ![]() I should have put it back in the tube. A very expensive lesson learned. Now what the hell am I going to do with it? shocker! Clearly as she is still only your fiancΓ© there is time to resolve things...
Well, for those of you who got damaged prints, at least this didn't happen to you: Long story short, my fiance left some oily residue on the table. It got onto the paper that I was using to protect the art and over time seeped through the paper onto the artwork. It is RUINED! <img src="//storage.proboards.com/forum/images/smiley/angry.png" alt=" " class="smile" contenteditable="false" text=" " ![]() I should have put it back in the tube. A very expensive lesson learned. Now what the hell am I going to do with it? shocker! Clearly as she is still only your fiancΓ© there is time to resolve things... Trying to salvage it right now. |
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Bangksy
New Member
π¨οΈ 168
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October 2007
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Bangksy on Jun 26, 2017 1:01:45 GMT 1, How?
How?
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natstan
Junior Member
π¨οΈ 1,807
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March 2013
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by natstan on Jun 26, 2017 1:27:46 GMT 1, Since you have nothing to lose now, try sprinkling a substantial amount of corn starch powder onto the affected spots for a day or two on a flat surface ( or even longer) and see if it helps reduce the appearance of the spots by the absorption. I have had success using this method to remove damp spots from a print in the past. At least if it looks better, you might still be able to frame and hang it up.
Since you have nothing to lose now, try sprinkling a substantial amount of corn starch powder onto the affected spots for a day or two on a flat surface ( or even longer) and see if it helps reduce the appearance of the spots by the absorption. I have had success using this method to remove damp spots from a print in the past. At least if it looks better, you might still be able to frame and hang it up.
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Jaylove
Junior Member
π¨οΈ 1,599
ππ» 1,073
November 2016
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Jaylove on Jun 26, 2017 3:36:44 GMT 1,
It's a long story. But I've done some research and will try a variety of methods to ease the damage.
It's a long story. But I've done some research and will try a variety of methods to ease the damage. |
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Bangksy
New Member
π¨οΈ 168
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October 2007
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by Bangksy on Jun 26, 2017 7:49:06 GMT 1, It's a long story. But I've done some research and will try a variety of methods to ease the damage.
It's a long story. But I've done some research and will try a variety of methods to ease the damage. Please share the outcome, good or bad! |
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njr911
Junior Member
π¨οΈ 2,381
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April 2007
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by njr911 on Jun 28, 2017 10:24:16 GMT 1, I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"?
Ta!
I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"?
Ta!
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rjf76
Junior Member
π¨οΈ 2,494
ππ» 2,662
January 2015
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by rjf76 on Jun 28, 2017 10:42:44 GMT 1, I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta!
Foam either side of print, within card 'envelope'
I made some paper corners to hold mine in position.
I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta! Foam either side of print, within card 'envelope' I made some paper corners to hold mine in position. |
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bagpuss
New Member
π¨οΈ 212
ππ» 165
December 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by bagpuss on Jun 28, 2017 10:46:15 GMT 1, I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta!
The foam was on the print
I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta! The foam was on the print |
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bagpuss
New Member
π¨οΈ 212
ππ» 165
December 2014
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by bagpuss on Jun 28, 2017 10:47:04 GMT 1, I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta! Foam either side of print, within card 'envelope' I made some paper corners to hold mine in position.
I'm just repacking mine ready to go to the framers, does anyone know if the foam was on top of the print between the paper and print or on top of the paper "envelope"? Ta! Foam either side of print, within card 'envelope' I made some paper corners to hold mine in position. Paper corners are a great idea |
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vytis33
New Member
π¨οΈ 199
ππ» 88
October 2011
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Felipe Pantone π¦π· Exhibition News β’ Contemporary Art , by vytis33 on Jun 28, 2017 14:27:57 GMT 1, Thankfully mine arrived without any damage but is there a reason these couldn't be shipped rolled in a tube?
Thankfully mine arrived without any damage but is there a reason these couldn't be shipped rolled in a tube?
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