crozbar
New Member
Posts โข 52
Likes โข 39
May 2019
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Prints arrived damaged , by crozbar on Jun 25, 2019 10:09:36 GMT 1, Advice please.
I received a nice looking undamaged Hush boxset on Friday, but when I opened it the packaging (2 pieces of thick paper taped together) containing the 2 prints looks like it had been dropped and landed on one of the corners and unfortunately squashing the corners of both the prints.
I sent an email straight away to the gallery including pictures but have not had any reply back.
Obviously I have no way of proving it but someone at that gallery knows what they did. Although the damage is slight and will look okay framed, this really isn't the point, this is my first experience of buying a limited edition print at release and has soured my experience.   " src="//storage.proboards.com/forum/images/smiley/superangry.png">
Advice please. I received a nice looking undamaged Hush boxset on Friday, but when I opened it the packaging (2 pieces of thick paper taped together) containing the 2 prints looks like it had been dropped and landed on one of the corners and unfortunately squashing the corners of both the prints. I sent an email straight away to the gallery including pictures but have not had any reply back. Obviously I have no way of proving it but someone at that gallery knows what they did. Although the damage is slight and will look okay framed, this really isn't the point, this is my first experience of buying a limited edition print at release and has soured my experience. " src="//storage.proboards.com/forum/images/smiley/superangry.png"> |
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Express Post
Junior Member
Posts โข 3,330
Likes โข 2,479
January 2008
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Prints arrived damaged , by Express Post on Jun 25, 2019 10:16:51 GMT 1, Give them a few days to reply. If they haven't by then, reach out to your credit card company to arrange a chargeback.
Advice please. I received a nice looking undamaged Hush boxset on Friday, but when I opened it the packaging (2 pieces of thick paper taped together) containing the 2 prints looks like it had been dropped and landed on one of the corners and unfortunately squashing the corners of both the prints. I sent an email straight away to the gallery including pictures but have not had any reply back. Obviously I have no way of proving it but someone at that gallery knows what they did. Although the damage is slight and will look okay framed, this really isn't the point, this is my first experience of buying a limited edition print at release and has soured my experience.ย " src="//storage.proboards.com/forum/images/smiley/superangry.png">
Give them a few days to reply. If they haven't by then, reach out to your credit card company to arrange a chargeback. Advice please. I received a nice looking undamaged Hush boxset on Friday, but when I opened it the packaging (2 pieces of thick paper taped together) containing the 2 prints looks like it had been dropped and landed on one of the corners and unfortunately squashing the corners of both the prints. I sent an email straight away to the gallery including pictures but have not had any reply back. Obviously I have no way of proving it but someone at that gallery knows what they did. Although the damage is slight and will look okay framed, this really isn't the point, this is my first experience of buying a limited edition print at release and has soured my experience.ย " src="//storage.proboards.com/forum/images/smiley/superangry.png"> |
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Poster Bob
Junior Member
Posts โข 5,806
Likes โข 5,418
September 2013
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Prints arrived damaged , by Poster Bob on Jun 25, 2019 10:23:55 GMT 1, This is pretty childish. And that point of view comes from an armchair-warrior man-child.
This is pretty childish. And that point of view comes from an armchair-warrior man-child.
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bigmoo
New Member
Posts โข 35
Likes โข 9
March 2019
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Prints arrived damaged , by bigmoo on Jun 25, 2019 14:12:36 GMT 1, Itโs a print, a piece of paper- it is going to get damaged. The fetishment of perfection is significant factor in the movement of this place to investment rather than the art. And it is far worse for it. If you like it then Frame it and forget about the mark . Like 99% of the stuff pumped on here ,it will be in a charity shop in a decade .
Itโs a print, a piece of paper- it is going to get damaged. The fetishment of perfection is significant factor in the movement of this place to investment rather than the art. And it is far worse for it. If you like it then Frame it and forget about the mark . Like 99% of the stuff pumped on here ,it will be in a charity shop in a decade .
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Prints arrived damaged , by sleazus1slord on Jun 25, 2019 14:51:54 GMT 1, Might be the saddest story I've ever read..
Might be the saddest story I've ever read..
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crozbar
New Member
Posts โข 52
Likes โข 39
May 2019
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Prints arrived damaged , by crozbar on Jun 25, 2019 15:36:26 GMT 1, I don't think its a crazy notion to expect a flawless image delivered undamaged especially as it was in an undamaged box. I'm just a bit pissed off that it was dropped and damaged in the gallery before being posted off. I could understand if it had been damaged during the transit but it wasn't. Although it is slight its still damage.
I don't think its a crazy notion to expect a flawless image delivered undamaged especially as it was in an undamaged box. I'm just a bit pissed off that it was dropped and damaged in the gallery before being posted off. I could understand if it had been damaged during the transit but it wasn't. Although it is slight its still damage.
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Poster Bob
Junior Member
Posts โข 5,806
Likes โข 5,418
September 2013
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Prints arrived damaged , by Poster Bob on Jun 25, 2019 15:38:18 GMT 1, I think it is a bit much to publicly complain about something before the gallery has been given sufficient time to reply and make amends.
I think it is a bit much to publicly complain about something before the gallery has been given sufficient time to reply and make amends.
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WOOF
Junior Member
Posts โข 4,457
Likes โข 4,753
March 2014
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Prints arrived damaged , by WOOF on Jun 25, 2019 16:46:21 GMT 1, Itโs a print, a piece of paper- it is going to get damaged. The fetishment of perfection is significant factor in the movement of this place to investment rather than the art. And it is far worse for it. If you like it then Frame it and forget about the mark . Like 99% of the stuff pumped on here ,it will be in a charity shop in a decade .
Itโs a print, a piece of paper- it is going to get damaged. The fetishment of perfection is significant factor in the movement of this place to investment rather than the art. And it is far worse for it. If you like it then Frame it and forget about the mark . Like 99% of the stuff pumped on here ,it will be in a charity shop in a decade . Regardless of future value, if you're telling people to accept a damaged product direct from the seller, you should piss off. |
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juni0209
New Member
Posts โข 772
Likes โข 536
February 2018
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Prints arrived damaged , by juni0209 on Jun 25, 2019 17:09:21 GMT 1, They will solve it
They will solve it
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crozbar
New Member
Posts โข 52
Likes โข 39
May 2019
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Prints arrived damaged , by crozbar on Jun 25, 2019 17:53:16 GMT 1, Okay thatโs fair enough. But how long do you wait? Up until now I found dealing with the gallery very easy. They responded quickly to my questions and enquiries about delivery answered almost immediately. Now I have a compliant thatโs hasnโt been acknowledged for several days itโs kinda of double standards. Like I said this is my first experience of buying a print on day of release and felt lucky to get one, just disappointed is all. Iโll wait to hear back from the gallery and chase them up next week if I donโt hear anything.
Okay thatโs fair enough. But how long do you wait? Up until now I found dealing with the gallery very easy. They responded quickly to my questions and enquiries about delivery answered almost immediately. Now I have a compliant thatโs hasnโt been acknowledged for several days itโs kinda of double standards. Like I said this is my first experience of buying a print on day of release and felt lucky to get one, just disappointed is all. Iโll wait to hear back from the gallery and chase them up next week if I donโt hear anything.
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iamzero
Full Member
Posts โข 9,190
Likes โข 8,542
May 2011
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Prints arrived damaged , by iamzero on Jun 25, 2019 18:23:45 GMT 1, Iโve always found Hush and Rachael to to very helpful, Iโm sure youโll be fine if you give them a little more time.
Iโve always found Hush and Rachael to to very helpful, Iโm sure youโll be fine if you give them a little more time.
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dtrain
New Member
Posts โข 60
Likes โข 18
March 2017
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Prints arrived damaged , by dtrain on Jun 25, 2019 18:49:15 GMT 1, I received a damaged Siren print way back when. They asked me to cut it up, take pictures and then sent me another print with the same edition number.
I received a damaged Siren print way back when. They asked me to cut it up, take pictures and then sent me another print with the same edition number.
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Cardiff
Junior Member
Posts โข 1,697
Likes โข 1,471
January 2009
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Prints arrived damaged , by Cardiff on Jun 25, 2019 19:06:58 GMT 1, Many galleries are not open Mon/Tues...give them a chance to respond.
Many galleries are not open Mon/Tues...give them a chance to respond.
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WOOF
Junior Member
Posts โข 4,457
Likes โข 4,753
March 2014
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Prints arrived damaged , by WOOF on Jun 25, 2019 20:24:48 GMT 1, Iโve always found Hush and Rachael to to very helpful, Iโm sure youโll be fine if you give them a little more time.
They're good people and will make it right, for sure.
Iโve always found Hush and Rachael to to very helpful, Iโm sure youโll be fine if you give them a little more time. They're good people and will make it right, for sure. |
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