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Paul Insect • The Reflection, Observer , by Alexander 88 on Jan 20, 2021 19:28:17 GMT 1, As promised, a few in-situ IMGs.   Looks great! Did you already replace the wire or you hung it straight out of the crate?
Yes 😅 - had some wire kicking around and added it for extra peace of mind 👍
As promised, a few in-situ IMGs. Looks great! Did you already replace the wire or you hung it straight out of the crate? Yes 😅 - had some wire kicking around and added it for extra peace of mind 👍 |
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JW
New Member
🗨️ 930
👍🏻 1,402
February 2011
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Paul Insect • The Reflection, Observer , by JW on Jan 20, 2021 19:31:04 GMT 1, I immediately regret my decision. That looks really great.
I immediately regret my decision. That looks really great.
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wave
Junior Member
🗨️ 1,046
👍🏻 179
March 2007
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Paul Insect • The Reflection, Observer , by wave on Jan 20, 2021 23:40:25 GMT 1, For those that would like to know... Not sure it's frowned upon to post numbers but I did get a customs text saying I owe £129. I need to check the actual tracking email AA sent me but I'm in the UK and receiving an Observer. 20%... Shouldn’t it be 5% ?! Not had mine yet...
It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no?
For those that would like to know... Not sure it's frowned upon to post numbers but I did get a customs text saying I owe £129. I need to check the actual tracking email AA sent me but I'm in the UK and receiving an Observer. 20%... Shouldn’t it be 5% ?! Not had mine yet... It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? |
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wave
Junior Member
🗨️ 1,046
👍🏻 179
March 2007
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Paul Insect • The Reflection, Observer , by wave on Jan 21, 2021 10:31:24 GMT 1, 20%... Shouldn’t it be 5% ?! Not had mine yet... It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? TBH no idea since Brexit crossed the line
20%... Shouldn’t it be 5% ?! Not had mine yet... It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? TBH no idea since Brexit crossed the line |
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Paul Insect • The Reflection, Observer , by Black Wolf on Jan 21, 2021 10:46:09 GMT 1, 20%... Shouldn’t it be 5% ?! Not had mine yet... It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no?
20%... Shouldn’t it be 5% ?! Not had mine yet... It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? i was thinking it was 5 too. however a friend has just been charged 20% in the UK |
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Deleted
🗨️ 0
👍🏻
January 1970
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Paul Insect • The Reflection, Observer , by Deleted on Jan 21, 2021 11:06:15 GMT 1, Really like this. Wasn't sure about circular prints but these are brill. If the smaller observer versions had been sold framed I would have gone for one for sure. Would be interested in knowing framing costs for the smaller prints.
Really like this. Wasn't sure about circular prints but these are brill. If the smaller observer versions had been sold framed I would have gone for one for sure. Would be interested in knowing framing costs for the smaller prints.
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E9Boy
New Member
🗨️ 285
👍🏻 192
October 2020
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Paul Insect • The Reflection, Observer , by E9Boy on Jan 21, 2021 11:15:28 GMT 1, It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? TBH no idea since Brexit crossed the line
Has anyone in the UK received theirs ?
It should be 5% but not sure what happens if you get charged the wrong tariff. I.e 20% and the courier has already pre-paid on your behalf? Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? TBH no idea since Brexit crossed the line Has anyone in the UK received theirs ? |
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Paul Insect • The Reflection, Observer , by andypandy on Jan 21, 2021 11:29:57 GMT 1, Has anyone in the UK received theirs ?
Tracking is saying out for delivery today
Has anyone in the UK received theirs ? Tracking is saying out for delivery today |
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Paul Insect • The Reflection, Observer , by andypandy on Jan 21, 2021 11:43:15 GMT 1, Has anyone in the UK received theirs ? Tracking is saying out for delivery today
Just landed!
Has anyone in the UK received theirs ? Tracking is saying out for delivery today Just landed! |
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mrizzle
Junior Member
🗨️ 2,215
👍🏻 3,498
January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Jan 21, 2021 11:48:52 GMT 1, I’ve just received a text requesting payment for £129.44. Christian Avant Arte could you please confirm that these weren’t shipped with the 5% tariff code and, also, did you manage to determine anything further regarding the €100 Euro shipping on the Observer prints?
I’ve just received a text requesting payment for £129.44. Christian Avant Arte could you please confirm that these weren’t shipped with the 5% tariff code and, also, did you manage to determine anything further regarding the €100 Euro shipping on the Observer prints? |
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Deleted
🗨️ 0
👍🏻
January 1970
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Paul Insect • The Reflection, Observer , by Deleted on Jan 21, 2021 12:12:07 GMT 1, I don't think I've ever received an item from abroad that wasn't charged at 20% (even when labelled with the correct code) I think they know that a decent percentage (including me) can't be arsed with filling out a form afterwards to claim back any money owed.
I don't think I've ever received an item from abroad that wasn't charged at 20% (even when labelled with the correct code) I think they know that a decent percentage (including me) can't be arsed with filling out a form afterwards to claim back any money owed.
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kawsect
New Member
🗨️ 191
👍🏻 117
February 2020
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Paul Insect • The Reflection, Observer , by kawsect on Jan 21, 2021 13:03:19 GMT 1, Got my reflection yesterday. Wow; does this thing pop!! Amazing piece!
Got my reflection yesterday. Wow; does this thing pop!! Amazing piece!
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E9Boy
New Member
🗨️ 285
👍🏻 192
October 2020
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Paul Insect • The Reflection, Observer , by E9Boy on Jan 21, 2021 13:22:33 GMT 1, Tracking is saying out for delivery today Just landed!
Mine seems to be stuck in Dartford "scheduled delivery pending"...
Tracking is saying out for delivery today Just landed! TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... |
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astarti
New Member
🗨️ 325
👍🏻 834
November 2019
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Paul Insect • The Reflection, Observer , by astarti on Jan 21, 2021 14:09:10 GMT 1, Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? Correct, the price paid by someone in the UK at point of sale from an outlet in the EU should now be exclusive of VAT, IVA, or whatever the EU country of origin applies to its prices for sales within the EU.
This isn't so bad for UK buyers if correctly applied as one tax pretty much cancels out the other, though there's still the dreaded handling fees to pay on top.
It's a fuck ton worse if you drink European wine, as Excise Duty has now added a whopping £2.23 to every single bottle, and that's regardless of whether it's a £5 or £50 bottle.
Still, we've got our own world famous UK red wine to drink while we stare in wonder at our blue passports, eh lads.
...The blue passports produced by a French-Dutch company made in Poland!
Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? Correct, the price paid by someone in the UK at point of sale from an outlet in the EU should now be exclusive of VAT, IVA, or whatever the EU country of origin applies to its prices for sales within the EU.
This isn't so bad for UK buyers if correctly applied as one tax pretty much cancels out the other, though there's still the dreaded handling fees to pay on top.
It's a fuck ton worse if you drink European wine, as Excise Duty has now added a whopping £2.23 to every single bottle, and that's regardless of whether it's a £5 or £50 bottle.
Still, we've got our own world famous UK red wine to drink while we stare in wonder at our blue passports, eh lads.
...The blue passports produced by a French-Dutch company made in Poland! |
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mrizzle
Junior Member
🗨️ 2,215
👍🏻 3,498
January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Jan 21, 2021 14:13:48 GMT 1, So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee.
For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play.
So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee.
For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play.
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Deleted
🗨️ 0
👍🏻
January 1970
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Paul Insect • The Reflection, Observer , by Deleted on Jan 21, 2021 14:53:11 GMT 1, Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? Correct, the price paid by someone in the UK at point of sale from an outlet in the EU should now be exclusive of VAT, IVA, or whatever the EU country of origin applies to its prices for sales within the EU.
This isn't so bad for UK buyers if correctly applied as one tax pretty much cancels out the other, though there's still the dreaded handling fees to pay on top.
It's a fuck ton worse if you drink European wine, as Excise Duty has now added a whopping £2.23 to every single bottle, and that's regardless of whether it's a £5 or £50 bottle.
Still, we've got our own world famous UK red wine to drink while we stare in wonder at our blue passports, eh lads.
Wife had a Blue passport delivered last week, rather depressing
You should try this, lovely
www.bluebellvineyard.org/shop/ashdown-rose.
Edit, maybe not the Rose as I haven't tried that, but the whites are good.
Is it too early to crack open another bottle?
Also, if you’re in Uk buying from the EU, presumably now you should not be charged VAT at purchase as it’s added to your import duties no? Correct, the price paid by someone in the UK at point of sale from an outlet in the EU should now be exclusive of VAT, IVA, or whatever the EU country of origin applies to its prices for sales within the EU.
This isn't so bad for UK buyers if correctly applied as one tax pretty much cancels out the other, though there's still the dreaded handling fees to pay on top.
It's a fuck ton worse if you drink European wine, as Excise Duty has now added a whopping £2.23 to every single bottle, and that's regardless of whether it's a £5 or £50 bottle.
Still, we've got our own world famous UK red wine to drink while we stare in wonder at our blue passports, eh lads.
Wife had a Blue passport delivered last week, rather depressing You should try this, lovely www.bluebellvineyard.org/shop/ashdown-rose. Edit, maybe not the Rose as I haven't tried that, but the whites are good. Is it too early to crack open another bottle? |
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Paul Insect • The Reflection, Observer , by andypandy on Jan 21, 2021 14:59:01 GMT 1, TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"...
I had the same up until late last night and then it updated
Didnt get any customs charges so not sure if that will follow or may have slipped through....
TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... I had the same up until late last night and then it updated Didnt get any customs charges so not sure if that will follow or may have slipped through.... |
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E9Boy
New Member
🗨️ 285
👍🏻 192
October 2020
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Paul Insect • The Reflection, Observer , by E9Boy on Jan 21, 2021 15:16:49 GMT 1, TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... I had the same up until late last night and then it updated Didnt get any customs charges so not sure if that will follow or may have slipped through....
Good to know, I’ll keep my fingers x’d ! Thank you
TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... I had the same up until late last night and then it updated Didnt get any customs charges so not sure if that will follow or may have slipped through.... Good to know, I’ll keep my fingers x’d ! Thank you |
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Deleted
🗨️ 0
👍🏻
January 1970
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Paul Insect • The Reflection, Observer , by Deleted on Jan 21, 2021 15:16:53 GMT 1, TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... I had the same up until late last night and then it updated Didnt get any customs charges so not sure if that will follow or may have slipped through....
. TNT is owned by fed ex... charges usually sent through the post 7/10 days after delivery .... good luck
TNT.. ? Mine seems to be stuck in Dartford "scheduled delivery pending"... I had the same up until late last night and then it updated Didnt get any customs charges so not sure if that will follow or may have slipped through.... . TNT is owned by fed ex... charges usually sent through the post 7/10 days after delivery .... good luck |
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Paul Insect • The Reflection, Observer , by Coach on Jan 21, 2021 19:29:30 GMT 1,  Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face.
I can tell you exactly what your cat looks like with a pancake on its face. Bloody terrifying!
Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face. I can tell you exactly what your cat looks like with a pancake on its face. Bloody terrifying! |
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Paul Insect • The Reflection, Observer , by Terry Fuckwitt on Jan 21, 2021 19:49:32 GMT 1, Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face.
What's his name? Jason?
Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face. What's his name? Jason? |
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Paul Insect • The Reflection, Observer , by Film Director 247 on Jan 21, 2021 20:35:35 GMT 1, So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee. For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play.
However mine arrived today without an invoice and I have not paid the charges. I guess a letter will come in the post shortly telling me to pay that same amount.
Thanks for posting, I know I'm not the only one!
So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee. For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play. I got the same text. I did not click the link because I didn't want to be scammed. I mean I presumed it was legit but didn't want to chance it. I checked the website and there was no way of finding out (that I could see). However mine arrived today without an invoice and I have not paid the charges. I guess a letter will come in the post shortly telling me to pay that same amount. Thanks for posting, I know I'm not the only one! |
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Paul Insect • The Reflection, Observer , by d.r. perseus on Jan 21, 2021 21:07:31 GMT 1, Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face.
That’s a framable image too
Arrived today 💙
I like these. However, they're a constant reminder of the time I wondered what my cat would look like with a pancake on her face. That’s a framable image too |
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mrizzle
Junior Member
🗨️ 2,215
👍🏻 3,498
January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Jan 21, 2021 23:06:55 GMT 1, So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee. For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play. I got the same text. I did not click the link because I didn't want to be scammed. I mean I presumed it was legit but didn't want to chance it. I checked the website and there was no way of finding out (that I could see). However mine arrived today without an invoice and I have not paid the charges. I guess a letter will come in the post shortly telling me to pay that same amount. Thanks for posting, I know I'm not the only one!
I’m always cautious with these sorts of links coming in that manner but, on clicking on it and then verifying the linked tracking details of it and consignment against those emailed, everything matched up so I paid it. I do intend on trying to claim back however.
So, looking at the FedEx charges, they’re stating £117.44 import tax which is 18% of the total cost plus shipping or 21% of the price of the print (based on today’s currency conversions). They then want a further £12 as a “ Direct Payment Processing Fee. For others in this position, did you just click the link from the text revived from FedEx and provide payment? Sorry for all the questions but this is a first since these new rules came into play. I got the same text. I did not click the link because I didn't want to be scammed. I mean I presumed it was legit but didn't want to chance it. I checked the website and there was no way of finding out (that I could see). However mine arrived today without an invoice and I have not paid the charges. I guess a letter will come in the post shortly telling me to pay that same amount. Thanks for posting, I know I'm not the only one! I’m always cautious with these sorts of links coming in that manner but, on clicking on it and then verifying the linked tracking details of it and consignment against those emailed, everything matched up so I paid it. I do intend on trying to claim back however. |
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mrizzle
Junior Member
🗨️ 2,215
👍🏻 3,498
January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Feb 2, 2021 18:31:55 GMT 1, Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance.
After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference.
I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money.
Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance.
After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference.
I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money.
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irl1
Full Member
🗨️ 9,274
👍🏻 9,381
December 2017
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Paul Insect • The Reflection, Observer , by irl1 on Feb 2, 2021 18:51:23 GMT 1, Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money.
I had part refunds done over the phone with Fedex, always ask for a manager/supervisor.
Part refunds for overpaid duty and twice for the full amount of duty paid on art from Switzerland.
The manager said Switzerland is in the E.U and should have no duty, I just agreed with him and took the refund. 
Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money. I had part refunds done over the phone with Fedex, always ask for a manager/supervisor. Part refunds for overpaid duty and twice for the full amount of duty paid on art from Switzerland. The manager said Switzerland is in the E.U and should have no duty, I just agreed with him and took the refund. |
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mrizzle
Junior Member
🗨️ 2,215
👍🏻 3,498
January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Feb 2, 2021 21:37:26 GMT 1, I wouldn’t have contested that one either irl1!
I wouldn’t have contested that one either irl1! |
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Dahmer
Junior Member
🗨️ 1,144
👍🏻 1,110
October 2016
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Paul Insect • The Reflection, Observer , by Dahmer on Feb 3, 2021 12:22:51 GMT 1, Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money.
Im assuming you are UK based and avant arte is EU? Ive been trying to figure out what the VAT rate is for importing art from EU to the UK and the UK gov website is more of a mess than usual. I know it used to be 5 percent but does anyone have a link to where it states the actual rules now? Getting frustated at inability to find the right website / information. Every time i search i find the same article about a woman who got stung by buying an expensive coat
Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money. Im assuming you are UK based and avant arte is EU? Ive been trying to figure out what the VAT rate is for importing art from EU to the UK and the UK gov website is more of a mess than usual. I know it used to be 5 percent but does anyone have a link to where it states the actual rules now? Getting frustated at inability to find the right website / information. Every time i search i find the same article about a woman who got stung by buying an expensive coat |
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mrizzle
Junior Member
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January 2016
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Paul Insect • The Reflection, Observer , by mrizzle on Feb 3, 2021 12:33:36 GMT 1, Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money. Im assuming you are UK based and avant arte is EU? Ive been trying to figure out what the VAT rate is for importing art from EU to the UK and the UK gov website is more of a mess than usual. I know it used to be 5 percent but does anyone have a link to where it states the actual rules now? Getting frustated at inability to find the right website / information. Every time i search i find the same article about a woman who got stung by buying an expensive coat
Dahmer, sorry, yes I’m U.K. based and Avant Arte ships from The Netherlands.
The tariff codes and rules around art seem to be deliberately difficult to interpret but the import duty seems to vary depending on the nature of the art. For example, a hand pulled screenprint produced by the artist or a handmade sculpture would be eligible for duty at 5%. However, if the production of the screenprint was automated then it would (as I understand it) be eligible for duty at 20%.
“2. For the purposes of heading 9702, the expression ‘original engravings, prints and lithographs’ means impressions produced directly, in black and white or in colour, of one or of several plates wholly executed by hand by the artist, irrespective of the process or of the material employed by him, but not including any mechanical or photomechanical process.“
The codes related to art can be found here and good luck: www.trade-tariff.service.gov.uk/chapters/97.
There are others who are quite well informed about this who may be able to weigh in. Perhaps if you could advise what it is you’re looking to send them someone might be able to help suggest the relevant tariff code.
Christian Avant Arte posted earlier in this thread and his comments might be helpful:
“ This is what i've had from 2 V reputable shippers:
5% for prints made by artists,
5% for HF works by artists (including sculpture),
5% for sculptures under the edition size of 10,
20% for sculpture editions over 10 (unless HF)
Then all works on paper/originals etc would be 5%
12:56
But realistically, and this is the BIG BUT, the import officer who reads the description will be the one who decides the classification and then the corresponding %. With editions it is unbelievably hazy. So there could be instances where people are undercharged, or overcharged, but we can argue on their behalf and query the decision, just takes a lot of time and energy. We should just be keeping our product description as accurate as we have and use the above tariff if client's ask.”
Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money. Im assuming you are UK based and avant arte is EU? Ive been trying to figure out what the VAT rate is for importing art from EU to the UK and the UK gov website is more of a mess than usual. I know it used to be 5 percent but does anyone have a link to where it states the actual rules now? Getting frustated at inability to find the right website / information. Every time i search i find the same article about a woman who got stung by buying an expensive coat Dahmer, sorry, yes I’m U.K. based and Avant Arte ships from The Netherlands. The tariff codes and rules around art seem to be deliberately difficult to interpret but the import duty seems to vary depending on the nature of the art. For example, a hand pulled screenprint produced by the artist or a handmade sculpture would be eligible for duty at 5%. However, if the production of the screenprint was automated then it would (as I understand it) be eligible for duty at 20%. “2. For the purposes of heading 9702, the expression ‘original engravings, prints and lithographs’ means impressions produced directly, in black and white or in colour, of one or of several plates wholly executed by hand by the artist, irrespective of the process or of the material employed by him, but not including any mechanical or photomechanical process.“ The codes related to art can be found here and good luck: www.trade-tariff.service.gov.uk/chapters/97. There are others who are quite well informed about this who may be able to weigh in. Perhaps if you could advise what it is you’re looking to send them someone might be able to help suggest the relevant tariff code. Christian Avant Arte posted earlier in this thread and his comments might be helpful: “ This is what i've had from 2 V reputable shippers: 5% for prints made by artists, 5% for HF works by artists (including sculpture), 5% for sculptures under the edition size of 10, 20% for sculpture editions over 10 (unless HF) Then all works on paper/originals etc would be 5% 12:56 But realistically, and this is the BIG BUT, the import officer who reads the description will be the one who decides the classification and then the corresponding %. With editions it is unbelievably hazy. So there could be instances where people are undercharged, or overcharged, but we can argue on their behalf and query the decision, just takes a lot of time and energy. We should just be keeping our product description as accurate as we have and use the above tariff if client's ask.” |
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Paul Insect • The Reflection, Observer , by Terry Fuckwitt on Feb 3, 2021 12:41:09 GMT 1, Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money.
Fair play to you for appealing against the charges, but £53 for the appeal🙄 Is that even legal?
Seems like the best place to post this in case it is helpful to others. I contacted Avant Arte to query the custom charge applied because FedEx have failed to respond to my initial query. Avant Arte had applied the correct traffic code in the paperwork and I was struggling to see why I had been hit with a bill of £129.44 by FedEx(20% plus a handling fee). To their credit, Avant Arte’s customer service has been excellent and they advised contacting FedEx in the first instance. After some navigation of the rather dead end automated phone options on FedEx’s customer support line, I finally spoke to someone (after twice not being redirected as promised) and the lady I spoke to advised that I may be able to appeal the charge but that it would cost me a flat fee of £53 to do so. This would mean that, in reality, after this charge, I’d stand to recover only £26.94. Out of principle I was going to do it. FedEx suggested that the issue was probably that Avant Arte hadn’t clearly stated the nature of the item on the flight paperwork as well as the invoice and that this can lead to customs disputing the item as paperwork is seen to not match. I relayed this to Avant Arte in case it is helpful for future reference. I have now returned home from a walk to find myself in receipt of a paper invoice from FedEx for a fee of £41.36 (5% and handling fee) but no balance due which there wouldn’t be as they’ve already had £129.44 off me. I’m now off a further call with FedEx and they’ve agreed that they need to reimburse me £88.08. I share this because I think there will be others in a similar position. The error lies entirely with FedEx and I suspect that they’re automatically generating a flat 20% invoice charge on items. There is no paperwork required from you for the purposes of claiming this figure back should you be in a similar position so please do phone them and recover your money. Fair play to you for appealing against the charges, but £53 for the appeal🙄 Is that even legal? |
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