Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 11, 2021 10:08:41 GMT 1, Hi fellow collectors!
I bought something from this gallery and have the past couple of months been in a dispute with them. For me this was a expensive purchase and now i am left without a print and no cash. I see that they advertise on this forum and wondering if anyone else have any experience buying form them, and want to share their experience? (https://www.streetartplace.com/)
Since the dispute is still open, im not sure if i should go into details here (yet). But would love to hear if anyone have experience dealing with this gallery.
Hi fellow collectors!
I bought something from this gallery and have the past couple of months been in a dispute with them. For me this was a expensive purchase and now i am left without a print and no cash. I see that they advertise on this forum and wondering if anyone else have any experience buying form them, and want to share their experience? (https://www.streetartplace.com/)
Since the dispute is still open, im not sure if i should go into details here (yet). But would love to hear if anyone have experience dealing with this gallery.
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dreadware
New Member
Posts โข 820
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July 2020
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Street Art Place (Gallery) , by dreadware on Jan 11, 2021 10:13:01 GMT 1, Hi fellow collectors! I bought something from this gallery and have the past couple of months been in a dispute with them. For me this was a expensive purchase and now i am left without a print and no cash. I see that they advertise on this forum and wondering if anyone else have any experience buying form them, and want to share their experience? (https://www.streetartplace.com/) Since the dispute is still open, im not sure if i should go into details here (yet). But would love to hear if anyone have experience dealing with this gallery.
Explain your situation,leaving out the important details.
Hi fellow collectors! I bought something from this gallery and have the past couple of months been in a dispute with them. For me this was a expensive purchase and now i am left without a print and no cash. I see that they advertise on this forum and wondering if anyone else have any experience buying form them, and want to share their experience? (https://www.streetartplace.com/) Since the dispute is still open, im not sure if i should go into details here (yet). But would love to hear if anyone have experience dealing with this gallery. Hi! I had only good experiences with SAP. Davide is very good guy to deal with. Explain your situation,leaving out the important details. |
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Skizz 82
Junior Member
Posts โข 1,017
Likes โข 999
November 2019
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Street Art Place (Gallery) , by Skizz 82 on Jan 11, 2021 11:16:32 GMT 1, Good experience. I also managed a loss with them and they were collaborative
Good experience. I also managed a loss with them and they were collaborative
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Andy 123
New Member
Posts โข 209
Likes โข 314
January 2015
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Street Art Place (Gallery) , by Andy 123 on Jan 11, 2021 11:19:13 GMT 1, No stress. All good with them. Will work things out.
No stress. All good with them. Will work things out.
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Shrimp
New Member
Posts โข 51
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April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 11, 2021 11:28:42 GMT 1, The short story is. I bought a print, that was damaged when I received it.. the reason for the damage was that they had put free postcards in with the print. One of the postcards ended up damaging the print badly :/
Not the politest dude, but he said snd it back and ill refund you. I sent it back, and after a couple of weeks, I got a mail where they claim to have received an empty tube :/
The short story is. I bought a print, that was damaged when I received it.. the reason for the damage was that they had put free postcards in with the print. One of the postcards ended up damaging the print badly :/
Not the politest dude, but he said snd it back and ill refund you. I sent it back, and after a couple of weeks, I got a mail where they claim to have received an empty tube :/
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Icesay
Junior Member
Posts โข 2,426
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March 2010
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Street Art Place (Gallery) , by Icesay on Jan 11, 2021 14:17:27 GMT 1, I bought a print from them, it arrived damaged. I worked with Davide who was very helpful and we sorted it out.
I bought a print from them, it arrived damaged. I worked with Davide who was very helpful and we sorted it out.
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Terry Fuckwitt
Junior Member
Posts โข 3,530
Likes โข 6,402
October 2019
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Street Art Place (Gallery) , by Terry Fuckwitt on Jan 11, 2021 22:52:02 GMT 1, This is the sort of thing you here scammers do on ebay. I don't know where you stand with this, as it's your word against theirs. If you or gallery sent with the post office, then it would have been weighed, so that could be something to go on.
This is the sort of thing you here scammers do on ebay. I don't know where you stand with this, as it's your word against theirs. If you or gallery sent with the post office, then it would have been weighed, so that could be something to go on.
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Shrimp
New Member
Posts โข 51
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April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 11, 2021 23:14:40 GMT 1, I sent it with the post office but paid the shipping online. So it wasn't weighted by the post office, but thanks for the tip, didn't think of that before now.
Have been back and forth with the gallery for a couple of months now, without a solution :/ Had to start a Paypal claim, hope they can help me out on this one. The last update from Paypal was, "send the product back and the seller will refund you".. that doesn't help me much :/ Might lose the 750 euro I paid, that kinda sucks :/
I sent it with the post office but paid the shipping online. So it wasn't weighted by the post office, but thanks for the tip, didn't think of that before now.
Have been back and forth with the gallery for a couple of months now, without a solution :/ Had to start a Paypal claim, hope they can help me out on this one. The last update from Paypal was, "send the product back and the seller will refund you".. that doesn't help me much :/ Might lose the 750 euro I paid, that kinda sucks :/
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Skizz 82
Junior Member
Posts โข 1,017
Likes โข 999
November 2019
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Street Art Place (Gallery) , by Skizz 82 on Jan 11, 2021 23:14:46 GMT 1, in these cases, only good shipping insurance makes a difference.
I am sorry for the OP but it is a very complex situation and therefore I also understand the difficult position of the seller (who must however also protect his interests)
I would not exclude the variable theft in transit
in these cases, only good shipping insurance makes a difference.
I am sorry for the OP but it is a very complex situation and therefore I also understand the difficult position of the seller (who must however also protect his interests)
I would not exclude the variable theft in transit
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Terry Fuckwitt
Junior Member
Posts โข 3,530
Likes โข 6,402
October 2019
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Street Art Place (Gallery) , by Terry Fuckwitt on Jan 11, 2021 23:27:01 GMT 1, I sent it with the post office but paid the shipping online. So it wasn't weighted by the post office, but thanks for the tip, didn't think of that before now. Have been back and forth with the gallery for a couple of months now, without a solution :/ Had to start a Paypal claim, hope they can help me out on this one. The last update from Paypal was, "send the product back and the seller will refund you".. that doesn't help me much :/ Might lose the 750 euro I paid, that kinda sucks :/
A horrible position to be in and I don't know who will win the dispute and how they can come to a decision. Good luck and please keep us updated though, as I would be interested to know how it works out.
I sent it with the post office but paid the shipping online. So it wasn't weighted by the post office, but thanks for the tip, didn't think of that before now. Have been back and forth with the gallery for a couple of months now, without a solution :/ Had to start a Paypal claim, hope they can help me out on this one. The last update from Paypal was, "send the product back and the seller will refund you".. that doesn't help me much :/ Might lose the 750 euro I paid, that kinda sucks :/ A horrible position to be in and I don't know who will win the dispute and how they can come to a decision. Good luck and please keep us updated though, as I would be interested to know how it works out. |
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acaipride
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Posts โข 906
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April 2020
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Street Art Place (Gallery) , by acaipride on Jan 11, 2021 23:31:13 GMT 1, Did you pay additional insurance at the post office? If not, you may be out of luck
Did you pay additional insurance at the post office? If not, you may be out of luck
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sfnyc
Junior Member
Posts โข 1,111
Likes โข 1,126
August 2017
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Street Art Place (Gallery) , by sfnyc on Jan 12, 2021 3:28:37 GMT 1, That's not a pleasant situation for any party. Bought from that site before as well, but if you sent proof of the damaged print and it is numbered, they should not give you a hard time replacing it. Also in Europe you have online buyer protection going in your favor.
That's not a pleasant situation for any party. Bought from that site before as well, but if you sent proof of the damaged print and it is numbered, they should not give you a hard time replacing it. Also in Europe you have online buyer protection going in your favor.
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 12, 2021 10:17:38 GMT 1, Did you pay additional insurance at the post office? If not, you may be out of luck
The carrier i used does not offer insurance for international shippings. Informed the gallery about that and they told me to send it anyway.
Did you pay additional insurance at the post office? If not, you may be out of luck The carrier i used does not offer insurance for international shippings. Informed the gallery about that and they told me to send it anyway. |
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john1539
New Member
Posts โข 765
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May 2009
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Street Art Place (Gallery) , by john1539 on Jan 12, 2021 10:32:27 GMT 1, Hi, the gallery is not proposing any solution? I guess this is the first time you purchase from Street Art Place (Gallery)?
Hi, the gallery is not proposing any solution? I guess this is the first time you purchase from Street Art Place (Gallery)?
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 12, 2021 11:25:49 GMT 1, That's not a pleasant situation for any party. Bought from that site before as well, but if you sent proof of the damaged print and it is numbered, they should not give you a hard time replacing it. Also in Europe you have online buyer protection going in your favor.
The problem is that its not possible to replace the print. It was a PP of a print that is unreleased, which is the only reason i couldn't resist the temptation. Big fan of the artist and when a rare gem like this appeared, i couldn't resist. If it was minor damages, i might have just kept the print. But the dent was really huge, and impossible to hide during framing.
I hope the buyer protection helps, or that paypal helps me out here.
That's not a pleasant situation for any party. Bought from that site before as well, but if you sent proof of the damaged print and it is numbered, they should not give you a hard time replacing it. Also in Europe you have online buyer protection going in your favor. I was extra careful during this purchase. Since it was the first time i bought from this gallery, i even video taped it while opening the package. To make sure that if there was any damage to the print, i could prove it. I sent over the the damaged photos and what they asked for. The problem is that its not possible to replace the print. It was a PP of a print that is unreleased, which is the only reason i couldn't resist the temptation. Big fan of the artist and when a rare gem like this appeared, i couldn't resist. If it was minor damages, i might have just kept the print. But the dent was really huge, and impossible to hide during framing. I hope the buyer protection helps, or that paypal helps me out here. |
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 12, 2021 11:29:26 GMT 1, Hi, the gallery is not proposing any solution? I guess this is the first time you purchase from Street Art Place (Gallery)?
Not sure if that was a smart move, but the reason i used money in the gallery was because of that one print. So settling for anything else was not really an option in this case.
Hi, the gallery is not proposing any solution? I guess this is the first time you purchase from Street Art Place (Gallery)? To be fair, they proposed some solutions. But not solutions i was happy with. Since it was not possible to replace the print with a new one, i wanted my money back. So i said no thanks to the solution they proposed. Not sure if that was a smart move, but the reason i used money in the gallery was because of that one print. So settling for anything else was not really an option in this case. |
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 12, 2021 11:34:28 GMT 1, Thanks for the feedback and suggestions so far. Much appreciated 
Was not sure if I should make this post or not, but wanted to share my experience and hopefully get some suggestion on how I can move forward to solve this. All suggestions are much appreciated and welcome
Thanks for the feedback and suggestions so far. Much appreciated Was not sure if I should make this post or not, but wanted to share my experience and hopefully get some suggestion on how I can move forward to solve this. All suggestions are much appreciated and welcome |
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Terry Fuckwitt
Junior Member
Posts โข 3,530
Likes โข 6,402
October 2019
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Street Art Place (Gallery) , by Terry Fuckwitt on Jan 12, 2021 11:36:30 GMT 1, If you have a video of the damaged print while opening it, then that should go in your favour. Make sure to let PayPal know you have this video, if you haven't already.
It could also be worth contacting the artist direct if that's possible, as they might have a replacement print.
If you have a video of the damaged print while opening it, then that should go in your favour. Make sure to let PayPal know you have this video, if you haven't already.
It could also be worth contacting the artist direct if that's possible, as they might have a replacement print.
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 24, 2021 17:40:41 GMT 1, A update for those who asked for it.
The paypal case is now closed in my favor, and i will get a full refund.
A update for those who asked for it.
The paypal case is now closed in my favor, and i will get a full refund.
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Winks
Junior Member
Posts โข 2,773
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April 2016
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Street Art Place (Gallery) , by Winks on Jan 24, 2021 20:14:09 GMT 1, Bit of a pointless exercise by the gallery.
They were always going to lose this but got some bad publicity in for good measure.
Bit of a pointless exercise by the gallery.
They were always going to lose this but got some bad publicity in for good measure.
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avec art
Junior Member
Posts โข 3,726
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March 2014
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Street Art Place (Gallery) , by avec art on Jan 24, 2021 20:36:47 GMT 1, I think with such firm proof of the damage, it would be honourable for the gallery to issue a refund even if it didn't turn up. Unfortunately we can't know if the buyer was pulling a fast one or not (not accusing anyone, just that these things happen), and nor can the gallery really know. On face of it, it is what it is.
I question the safety of postcards, especially in a narrow tube. If in contact with the ink you'd think a corner could potentially scratch the print.
I think with such firm proof of the damage, it would be honourable for the gallery to issue a refund even if it didn't turn up. Unfortunately we can't know if the buyer was pulling a fast one or not (not accusing anyone, just that these things happen), and nor can the gallery really know. On face of it, it is what it is.
I question the safety of postcards, especially in a narrow tube. If in contact with the ink you'd think a corner could potentially scratch the print.
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Morfx
Junior Member
Posts โข 2,699
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May 2013
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Street Art Place (Gallery) , by Morfx on Jan 24, 2021 21:20:52 GMT 1, I've made a couple of purchase's from Davide and have all arrived in top quality and within a good time frame.
Cannot fault.. ๐
I've made a couple of purchase's from Davide and have all arrived in top quality and within a good time frame.
Cannot fault.. ๐
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Shrimp
New Member
Posts โข 51
Likes โข 8
April 2018
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Street Art Place (Gallery) , by Shrimp on Jan 27, 2021 9:52:13 GMT 1, I think with such firm proof of the damage, it would be honourable for the gallery to issue a refund even if it didn't turn up. Unfortunately we can't know if the buyer was pulling a fast one or not (not accusing anyone, just that these things happen), and nor can the gallery really know. On face of it, it is what it is. I question the safety of postcards, especially in a narrow tube. If in contact with the ink you'd think a corner could potentially scratch the print.
I really liked the black variant, but its now forever lost. If anyone counter someone selling this one, with a baaaad corner damage, then stay away.
I get that galleries put in stickers etc.. but postcards is a dangerous game. In this case many of the cards ended up in the bottom of the roll, and the print was "resting" on them. one of the card ended up damaging it badly.
My intention was not to bash the gallery or talk them down. Just wanted to ask for advice on how to handle a situation like this and check if anyone had similar experience with the gallery.
I think with such firm proof of the damage, it would be honourable for the gallery to issue a refund even if it didn't turn up. Unfortunately we can't know if the buyer was pulling a fast one or not (not accusing anyone, just that these things happen), and nor can the gallery really know. On face of it, it is what it is. I question the safety of postcards, especially in a narrow tube. If in contact with the ink you'd think a corner could potentially scratch the print. I kinda agree with you, there are allot of people trying to capitalize on a situation like this. But can assure you that i am not one of them. For the record the print i bought was this one: www.streetartplace.com/nuno-viegas/1297-nuno-viegas-metis-variant-unrealesed.htmlI really liked the black variant, but its now forever lost. If anyone counter someone selling this one, with a baaaad corner damage, then stay away. I get that galleries put in stickers etc.. but postcards is a dangerous game. In this case many of the cards ended up in the bottom of the roll, and the print was "resting" on them. one of the card ended up damaging it badly. My intention was not to bash the gallery or talk them down. Just wanted to ask for advice on how to handle a situation like this and check if anyone had similar experience with the gallery. |
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