irl1
Full Member
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December 2017
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Jose Parla • The Founders, by irl1 on Nov 3, 2021 14:39:40 GMT 1, Challenged FedEx over import charges about a year ago and never heard anything- good luck to anyone trying, probably best to write it off.
Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me.
I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted.
Challenged FedEx over import charges about a year ago and never heard anything- good luck to anyone trying, probably best to write it off. Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me. I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted. |
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Wanchope
Junior Member
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February 2020
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Jose Parla • The Founders, by Wanchope on Nov 3, 2021 14:41:24 GMT 1, Don’t blame you at all, crooks !!
Don’t blame you at all, crooks !!
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Jose Parla • The Founders, by skybluemark on Nov 3, 2021 14:43:27 GMT 1, Challenged FedEx over import charges about a year ago and never heard anything- good luck to anyone trying, probably best to write it off. Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me. I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted.
Challenged FedEx over import charges about a year ago and never heard anything- good luck to anyone trying, probably best to write it off. Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me. I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted. Could that affect your credit score though? |
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irl1
Full Member
🗨️ 9,274
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December 2017
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Jose Parla • The Founders, by irl1 on Nov 3, 2021 14:48:16 GMT 1, Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me. I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted. Could that affect your credit score though?
No idea but have rang and emailed them many many times. I got one answer about 2 months ago to say they will sort all the bills, but nothing since.
Not really worried about credit score at my age 
Yeah they just bill you 20% and a €15 collection charge in Ireland. I'm over a year trying to sort out what they owe me. I stopped paying until it's sorted. I have 12 unpaid duty bills and won't be paying until it's sorted. Could that affect your credit score though? No idea but have rang and emailed them many many times. I got one answer about 2 months ago to say they will sort all the bills, but nothing since. Not really worried about credit score at my age |
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artlife11
New Member
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January 2020
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Jose Parla • The Founders, by artlife11 on Nov 3, 2021 18:18:35 GMT 1, See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. 
Any enjoyment completely wiped out by the fed ex experience
Avante art need to get an honest courier service
They seem to be ok with fed ex roping their customers off
See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Any enjoyment completely wiped out by the fed ex experience Avante art need to get an honest courier service They seem to be ok with fed ex roping their customers off |
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FЯ
Full Member
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May 2013
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Jose Parla • The Founders, by FЯ on Nov 3, 2021 18:21:07 GMT 1, See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Any enjoyment completely wiped out by the fed ex experience Avante art need to get an honest courier service They seem to be ok with fed ex roping their customers off
blame brexit, not avante.
See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Any enjoyment completely wiped out by the fed ex experience Avante art need to get an honest courier service They seem to be ok with fed ex roping their customers off blame brexit, not avante. |
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HRE
Junior Member
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March 2007
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Jose Parla • The Founders, by HRE on Nov 3, 2021 18:27:03 GMT 1, How do you go about making a claim from Fedex?
How do you go about making a claim from Fedex?
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artlife11
New Member
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January 2020
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Jose Parla • The Founders, by artlife11 on Nov 3, 2021 18:29:46 GMT 1, Any enjoyment completely wiped out by the fed ex experience Avante art need to get an honest courier service They seem to be ok with fed ex roping their customers off blame brexit, not avante.
No blame fed ex
They used the wrong code for duty
Any enjoyment completely wiped out by the fed ex experience Avante art need to get an honest courier service They seem to be ok with fed ex roping their customers off blame brexit, not avante. No blame fed ex They used the wrong code for duty |
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irl1
Full Member
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December 2017
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Jose Parla • The Founders, by irl1 on Nov 3, 2021 18:35:06 GMT 1, How do you go about making a claim from Fedex?
How do you go about making a claim from Fedex? |
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artlife11
New Member
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January 2020
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Jose Parla • The Founders, by artlife11 on Nov 3, 2021 18:37:56 GMT 1, How do you go about making a claim from Fedex?
Brilliant Irl
How do you go about making a claim from Fedex? Brilliant Irl |
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Jose Parla • The Founders, by pauljones23 on Nov 3, 2021 19:13:33 GMT 1, How do you go about making a claim from Fedex?
email ukinvoicequery@fedex.com or via the number 03456 00 00 68,
How do you go about making a claim from Fedex? email ukinvoicequery@fedex.com or via the number 03456 00 00 68, |
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Jose Parla • The Founders, by Acme Thunderer on Nov 3, 2021 21:17:38 GMT 1, FedEx, UPS, DHL are all just as bad as each other. Only company importing without issues is Flight Logistics as it appears they sort out customs fees in advance. I also have had good luck importing via the normal postal services routes as these sometimes bypass the customs charges - takes a few days longer, but who is in a hurry.
I’m expecting to pay 20% vat when mine is eventually dispatched as this is a poster with a signed sticker on the back. If I get for less, then will be a bonus.
FedEx, UPS, DHL are all just as bad as each other. Only company importing without issues is Flight Logistics as it appears they sort out customs fees in advance. I also have had good luck importing via the normal postal services routes as these sometimes bypass the customs charges - takes a few days longer, but who is in a hurry.
I’m expecting to pay 20% vat when mine is eventually dispatched as this is a poster with a signed sticker on the back. If I get for less, then will be a bonus.
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artlife11
New Member
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January 2020
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Jose Parla • The Founders, by artlife11 on Nov 4, 2021 11:25:28 GMT 1, Avante Art have been great but unfortunately used Fed ex as their courier They have incorrectly charged uk delivery’s at 20% plus handling coming to £94 . It is a nightmare trying to contact fed ex and they make you wait in all day for delivery with no time slot AvantArt are on here... has anyone contacted them regarding whether it is 5 or 20% (depending on which customs charge code they used)
Yes and they said it should be 5%
I forwarded to fed ex and said they should change it.
They said they would only look at my case and I haven’t heard back
AvanteArt seem not interested now too
Shocking
Avante Art have been great but unfortunately used Fed ex as their courier They have incorrectly charged uk delivery’s at 20% plus handling coming to £94 . It is a nightmare trying to contact fed ex and they make you wait in all day for delivery with no time slot AvantArt are on here... has anyone contacted them regarding whether it is 5 or 20% (depending on which customs charge code they used) Yes and they said it should be 5% I forwarded to fed ex and said they should change it. They said they would only look at my case and I haven’t heard back AvanteArt seem not interested now too Shocking |
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crozbar
New Member
🗨️ 53
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May 2019
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Jose Parla • The Founders, by crozbar on Nov 4, 2021 11:55:26 GMT 1, Just had my Import charge from FedEx to pay for £26, I'm in the UK.
I haven't had my print delivered yet either, scheduled for Tuesday the 2nd Nov.
Just had my Import charge from FedEx to pay for £26, I'm in the UK.
I haven't had my print delivered yet either, scheduled for Tuesday the 2nd Nov.
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Jose Parla • The Founders, by Art for Love 1 on Nov 4, 2021 12:12:06 GMT 1, Just had my Import charge from FedEx to pay for £26, I'm in the UK. I haven't had my print delivered yet either, scheduled for Tuesday the 2nd Nov.
Just had my Import charge from FedEx to pay for £26, I'm in the UK. I haven't had my print delivered yet either, scheduled for Tuesday the 2nd Nov. mine came today and very impress with it and the packaging is amazing and i paid £26.62 custom fees |
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crozbar
New Member
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May 2019
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Jose Parla • The Founders, by crozbar on Nov 4, 2021 12:46:48 GMT 1, looks like FedEx have sorted out the correct charges for the latest deliveries.
looks like FedEx have sorted out the correct charges for the latest deliveries.
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Jose Parla • The Founders, by Christian Avant Arte on Nov 4, 2021 13:19:04 GMT 1,
Hey guys,
I'm sorry to hear that some of our UK collectors who are receiving their orders are being overcharged import tax and I wanted to share more info on this. As the prints are shipped from the Netherlands (EU) and tax is now due upon goods entering the UK, you will be charged by the courier once the order has arrived in the UK. The UK tax rate for prints is a low rate of around 5%. We always use the correct customs descriptions and HS code to make sure that all our collectors are charged the correct rate. Unfortunately, it seems the courier FedEx has been misdeclaring some of the orders and mistakenly overcharging collectors around 20% rather than the lower rate for prints.
We don't want anyone to pay more than they have to and are escalating it at our end with FedEx to try and stop this from happening to orders that are yet to be sent.
I would suggest following up with FedEx through using the 'Dispute the Invoice' button on their website, via the email ukinvoicequery@fedex.com or via the number 03456 00 00 68, this may take some time but they have to refund and amend the invoice for you. If you have been overcharged, please reach out to our team at info@avantarte.com and we will also email FedEx on your behalf to try and speed up the process.
Again I'm sorry for anyone who has been overcharged but we hope this will be resolved soon. I really appreciate everyone who bought this edition and have loved seeing all the unboxing photos so far!
Hey guys,
I'm sorry to hear that some of our UK collectors who are receiving their orders are being overcharged import tax and I wanted to share more info on this. As the prints are shipped from the Netherlands (EU) and tax is now due upon goods entering the UK, you will be charged by the courier once the order has arrived in the UK. The UK tax rate for prints is a low rate of around 5%. We always use the correct customs descriptions and HS code to make sure that all our collectors are charged the correct rate. Unfortunately, it seems the courier FedEx has been misdeclaring some of the orders and mistakenly overcharging collectors around 20% rather than the lower rate for prints.
We don't want anyone to pay more than they have to and are escalating it at our end with FedEx to try and stop this from happening to orders that are yet to be sent.
I would suggest following up with FedEx through using the 'Dispute the Invoice' button on their website, via the email ukinvoicequery@fedex.com or via the number 03456 00 00 68, this may take some time but they have to refund and amend the invoice for you. If you have been overcharged, please reach out to our team at info@avantarte.com and we will also email FedEx on your behalf to try and speed up the process.
Again I'm sorry for anyone who has been overcharged but we hope this will be resolved soon. I really appreciate everyone who bought this edition and have loved seeing all the unboxing photos so far!
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Jose Parla • The Founders, by Lroy on Nov 4, 2021 13:28:06 GMT 1, Avante Art have been great but unfortunately used Fed ex as their courier They have incorrectly charged uk delivery’s at 20% plus handling coming to £94 . It is a nightmare trying to contact fed ex and they make you wait in all day for delivery with no time slot I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
Avante Art have been great but unfortunately used Fed ex as their courier They have incorrectly charged uk delivery’s at 20% plus handling coming to £94 . It is a nightmare trying to contact fed ex and they make you wait in all day for delivery with no time slot I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
What is happening when you refuse a book or package ? It will go back to UK witout any cherges for you ? And may the seller has to reimburse/refund you ? |
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Newar
Junior Member
🗨️ 1,473
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April 2018
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Jose Parla • The Founders, by Newar on Nov 4, 2021 14:21:56 GMT 1, I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
What is happening when you refuse a book or package ? It will go back to UK witout any cherges for you ? And may the seller has to reimburse/refund you ? Normally you are fully refund (if it's in europe .. for my case it's in UK). Since Brexit it's my first time , i'll let you know I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
What is happening when you refuse a book or package ? It will go back to UK witout any cherges for you ? And may the seller has to reimburse/refund you ? Normally you are fully refund (if it's in europe .. for my case it's in UK). Since Brexit it's my first time , i'll let you know |
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Poster Bob
Junior Member
🗨️ 5,891
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September 2013
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Jose Parla • The Founders, by Poster Bob on Nov 4, 2021 14:50:24 GMT 1, I would not say that FedEx are providing a service as of late, more they're just being a nuisance. I have recently experienced many issues where I have been incorrectly charged VAT at 20% and told to claim it back. They are taking weeks to respond to queries (send to the email address listed above) regarding specific invoices and by the time they reply they are threatening collection. This never used to be the case when I could easily get someone on the phone and resolve an issue in minutes. It's nigh on impossible right now to quickly and easily sort out issues and of course, they're using Covid as an excuse.
I would not say that FedEx are providing a service as of late, more they're just being a nuisance. I have recently experienced many issues where I have been incorrectly charged VAT at 20% and told to claim it back. They are taking weeks to respond to queries (send to the email address listed above) regarding specific invoices and by the time they reply they are threatening collection. This never used to be the case when I could easily get someone on the phone and resolve an issue in minutes. It's nigh on impossible right now to quickly and easily sort out issues and of course, they're using Covid as an excuse.
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irl1
Full Member
🗨️ 9,274
👍🏻 9,381
December 2017
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Jose Parla • The Founders, by irl1 on Nov 4, 2021 14:57:50 GMT 1, I would not say that FedEx are providing a service as of late, more they're just being a nuisance. I have recently experienced many issues where I have been incorrectly charged VAT at 20% and told to claim it back. They are taking weeks to respond to queries (send to the email address listed above) regarding specific invoices and by the time they reply they are threatening collection. This never used to be the case when I could easily get someone on the phone and resolve an issue in minutes. It's nigh on impossible right now to quickly and easily sort out issues and of course, they're using Covid as an excuse.
Some won't bother to claim it back as it's a f****** nightmare getting through, but most won't even know they were over charged.....
I would not say that FedEx are providing a service as of late, more they're just being a nuisance. I have recently experienced many issues where I have been incorrectly charged VAT at 20% and told to claim it back. They are taking weeks to respond to queries (send to the email address listed above) regarding specific invoices and by the time they reply they are threatening collection. This never used to be the case when I could easily get someone on the phone and resolve an issue in minutes. It's nigh on impossible right now to quickly and easily sort out issues and of course, they're using Covid as an excuse. Think of the millions of people around the world who have shipped with these over the last two years. Some won't bother to claim it back as it's a f****** nightmare getting through, but most won't even know they were over charged..... |
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Jose Parla • The Founders, by Lroy on Nov 4, 2021 15:15:59 GMT 1, I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
What is happening when you refuse a book or package ? It will go back to UK witout any cherges for you ? And may the seller has to reimburse/refund you ?
I don't believe one of this courrier company is better than the other when you have issue with them (got plenty of problem also with UPS or DHL in europe) and worst part are the custom issues ... just receive this morning a book from UK (value 45gbp) and custom taxe of 296euros .... (of course i refuse it )
What is happening when you refuse a book or package ? It will go back to UK witout any cherges for you ? And may the seller has to reimburse/refund you ? Well hope that uk will do it, its L13 in UK |
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maxamaxa2
New Member
🗨️ 449
👍🏻 537
August 2015
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Jose Parla • The Founders, by maxamaxa2 on Nov 5, 2021 8:57:23 GMT 1, Arrived safely in sweden now. Thanks a lot it sure is a beauty!! Off to the framer next week
Arrived safely in sweden now. Thanks a lot it sure is a beauty!! Off to the framer next week |
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Jaylove
Junior Member
🗨️ 1,599
👍🏻 1,073
November 2016
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Jose Parla • The Founders, by Jaylove on Nov 5, 2021 13:24:34 GMT 1, This is why I prefer mail. Couriers take liberties.
This is why I prefer mail. Couriers take liberties.
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artlife11
New Member
🗨️ 372
👍🏻 239
January 2020
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Jose Parla • The Founders, by artlife11 on Nov 5, 2021 16:15:15 GMT 1, See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this.
Fed ex not refunded the money they wrongly overcharged for duty
See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Fed ex not refunded the money they wrongly overcharged for duty |
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Jose Parla • The Founders, by Bruno Art 99 on Nov 5, 2021 16:18:28 GMT 1, Just when I throught it would be delivered today ,having stayed in ,status changed to operational delay,so no parcel today and no date when it might turn up ,
Poor show fedex more like fed up .
Just when I throught it would be delivered today ,having stayed in ,status changed to operational delay,so no parcel today and no date when it might turn up ,
Poor show fedex more like fed up .
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artlife11
New Member
🗨️ 372
👍🏻 239
January 2020
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Jose Parla • The Founders, by artlife11 on Nov 5, 2021 17:05:46 GMT 1, Fed ex not refunded the money they wrongly overcharged for duty Refunds can take months. You're not gong to get it 24 hours later. Patience my dear boy.
Do you work for Avante Art?
Fed ex not refunded the money they wrongly overcharged for duty Refunds can take months. You're not gong to get it 24 hours later. Patience my dear boy. Do you work for Avante Art? |
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Shoeless
Junior Member
🗨️ 1,110
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February 2011
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Jose Parla • The Founders, by Shoeless on Nov 5, 2021 20:02:40 GMT 1, Any reach the states yet?
Any reach the states yet?
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Jose Parla • The Founders, by Acme Thunderer on Nov 5, 2021 21:18:13 GMT 1, See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Fed ex not refunded the money they wrongly overcharged for duty
See shop.avantarte.com/products/the-founders#Well done Avant Arte. Looks like an open edition release for 24 hours only on 1st October. Decent size print, good value and very wall friendly. I don’t normally float mount prints, but this will look awesome framed like this. Fed ex not refunded the money they wrongly overcharged for duty Can you please stop quoting my first post (that’s three times now quoting the same first post in the last few days). I am a collector and nothing to do with Avant Arte even though I started this thread. I do hope you get your print ok, but as Christian has said earlier - contact them or FedEx. |
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MattWolf
New Member
🗨️ 243
👍🏻 92
July 2021
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Jose Parla • The Founders, by MattWolf on Nov 8, 2021 17:16:04 GMT 1, Has anybody had the work framed yet? I am thinking of taking it to get done this week ! Not sure if I will go with white or black frame..
Has anybody had the work framed yet? I am thinking of taking it to get done this week ! Not sure if I will go with white or black frame..
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