I'm sorry but that is not true. I took pictures of the artwork which I sent you before I bubble wrapped the acrylic, built a wooden frame then faced it with ply. The only possible explanation for the hairline scratch on the acrylic would have been when you opened the bubble wrap with a Stanley blade. I have full photographic proof there wasn't a mark on this before I sent it to the US and the delivery company most definitely could not have damaged it as this was sent in a wooded crate which had no damage when you received it.
I most definitely was not to blame, I have sent hundreds of pieces of art out in the 8 years I have been selling with nothing but good reviews.

What a shame you've turned so sour. Yes I put tape on the outside of the Acrylic, the majority was on the bubble wrap but a few which I only allowed about 3mm onto the clear acrylic boarder wouldn't have been an issue to anyone that was being honest.

Begged you for the money?! I asked once you received the piece to release the funds as promised as my car head gasket had blown and at the time I needed the money - I'm sorry if that was an issue but you had my art worth £5k so I was entitled to the money!

Boot polish - that's just laughable! I explained as it was a HAIRLINE scratch which would have been caused by a Stanley blade on opening that a minute amount of furniture polish would rid you of this - I was trying to help you out as I'm a high end kitchen fitter by trade and that's exactly what we would use for something so fine.

Weirdly during this whole message back and forth you started calling me another name and not making sense as if you had been drinking!

Like I said before and I say it again I wish you all the best and don't buy anything from me again.

Did not use ANY blade for unpacking, other than scissors to remove the tape on the outter cardboard (piece enclosed in plywood still). I have video proof of this.

Scotch tape was used to attach the bubble wrap TO the acrylic ALL THE WAY AROUND the entire piece. Also have video proof of this.

Boot polish is laughable, agree – but he did recommend it. From his email: "Pleased [sic] contact either a furniture polisher for black polish or use black shoe polish which is Matt finish but either way you won't see the scratch once finished."

Apologies, he did also recommend furniture polisher.

I did accidentally send one email referring to seller by another name (out of maybe 50 total messages?), as I was in the midst of purchasing another piece from another seller (successful transaction, no problems there!) and got my wires crossed. Otherwise, not sure where I wasn't making sense – but the drinking accusations provided a chuckle amidst the poor experience.

Won't be responding anymore here. I get no joy or any benefit from this, other than... I would want to know the circumstances were I a potential buyer.

If folks are sincerely interested in and considering purchasing a piece from seller I can package up all of the correspondence and send them so you can objectively determine for yourself.