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Retailer not taking responsibility for damage in post?, by barrychuckle on Oct 14, 2023 16:05:59 GMT 1, Bit of a weird one this.
Bought a few hundred Euros of art from a museum. It arrived damaged.
I got in touch expecting the usual response, that they'd do the usual customer service thing and refund / send another etc
Instead they said 'that's the post office fault, contact them'
Annoying AF, but also strikes me as illegal? Anyone else had this issue? How did you deal with it?
Thought I'd ask for you guys before I go full Karen on them, ask for the manager and leave a one-star review on Trustpilot!
Bit of a weird one this.
Bought a few hundred Euros of art from a museum. It arrived damaged.
I got in touch expecting the usual response, that they'd do the usual customer service thing and refund / send another etc
Instead they said 'that's the post office fault, contact them'
Annoying AF, but also strikes me as illegal? Anyone else had this issue? How did you deal with it?
Thought I'd ask for you guys before I go full Karen on them, ask for the manager and leave a one-star review on Trustpilot!
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Retailer not taking responsibility for damage in post?, by Happy Shopper on Oct 14, 2023 16:27:10 GMT 1, 100% their responsibility to replace and make their own claim for the damage with post office.
Make a claim through your credit card company or PayPal (if you paid like that)
100% their responsibility to replace and make their own claim for the damage with post office.
Make a claim through your credit card company or PayPal (if you paid like that)
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Retailer not taking responsibility for damage in post?, by barrychuckle on Oct 14, 2023 17:20:15 GMT 1, Thanks Happy Shopper, yeah thought so!
Unfortunately they only took bank transfers though ffs
Thanks Happy Shopper, yeah thought so!
Unfortunately they only took bank transfers though ffs
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Retailer not taking responsibility for damage in post?, by its all about me on Oct 14, 2023 19:40:06 GMT 1, What museum is this? Name and shame.
I would check the smallprint. Try and find an e-mail address of a manager or something and make a formal complaint. Even if the damage was by the UK post office, it is still the sender's responsibility to refund or replace.
What museum is this? Name and shame.
I would check the smallprint. Try and find an e-mail address of a manager or something and make a formal complaint. Even if the damage was by the UK post office, it is still the sender's responsibility to refund or replace.
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Richard
Junior Member
🗨️ 1,368
👍🏻 200
September 2007
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Retailer not taking responsibility for damage in post?, by Richard on Oct 14, 2023 21:11:15 GMT 1, It's their responsibility. End of story.
It's their responsibility. End of story.
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Wanchope
Junior Member
🗨️ 1,499
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February 2020
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Retailer not taking responsibility for damage in post?, by Wanchope on Oct 14, 2023 21:17:42 GMT 1, Interesting one and I agree with the others. With a twist how do people stand in a private transaction. A long time ago I bought just privately and it too was damaged and the seller basically said it was my problem. I never did get any money back. Is it down to the seller in that instance to sort it out or split the cost of the lost? I would if I were the seller but I have morales and believe in karma. Interesting to see what others would think?
Interesting one and I agree with the others. With a twist how do people stand in a private transaction. A long time ago I bought just privately and it too was damaged and the seller basically said it was my problem. I never did get any money back. Is it down to the seller in that instance to sort it out or split the cost of the lost? I would if I were the seller but I have morales and believe in karma. Interesting to see what others would think?
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Retailer not taking responsibility for damage in post?, by Black Wolf on Oct 14, 2023 21:42:41 GMT 1, Interesting one and I agree with the others. With a twist how do people stand in a private transaction. A long time ago I bought just privately and it too was damaged and the seller basically said it was my problem. I never did get any money back. Is it down to the seller in that instance to sort it out or split the cost of the lost? I would if I were the seller but I have morales and believe in karma. Interesting to see what others would think?
however depending how you paid you might not be able to resolve it, PayPal will always side with the buyer in this case but you might struggle if it was bank transfer
I too would replace, collect and refund or partially refund an agreed amount !
Interesting one and I agree with the others. With a twist how do people stand in a private transaction. A long time ago I bought just privately and it too was damaged and the seller basically said it was my problem. I never did get any money back. Is it down to the seller in that instance to sort it out or split the cost of the lost? I would if I were the seller but I have morales and believe in karma. Interesting to see what others would think? The sellers responsible again as it’s their relationship with the shipping company. however depending how you paid you might not be able to resolve it, PayPal will always side with the buyer in this case but you might struggle if it was bank transfer I too would replace, collect and refund or partially refund an agreed amount ! |
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Retailer not taking responsibility for damage in post?, by Daylight Robber on Oct 14, 2023 22:05:56 GMT 1, Did you get an invoice before paying by bank transfer?
It'll be tough getting your money back if the retailer won't play ball but you bank is likely to be more helpful if you can demonstrate it was a business seller/legitimate transaction. Anyone selling to UK customers, by law has to deliver good that are fit for purpose etc
If you don't get anywhere, naming, shaming and hounding the retailer via all social media channels is your best bet.
Did you get an invoice before paying by bank transfer?
It'll be tough getting your money back if the retailer won't play ball but you bank is likely to be more helpful if you can demonstrate it was a business seller/legitimate transaction. Anyone selling to UK customers, by law has to deliver good that are fit for purpose etc
If you don't get anywhere, naming, shaming and hounding the retailer via all social media channels is your best bet.
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Retailer not taking responsibility for damage in post?, by barrychuckle on Oct 15, 2023 11:52:54 GMT 1, Thanks everyone!
Good to know it's not just me.
I guess my issue will be persuading them that they are in the wrong (in another language).
I'll name and shame if they don't play ball.
Cheers!
Thanks everyone!
Good to know it's not just me.
I guess my issue will be persuading them that they are in the wrong (in another language).
I'll name and shame if they don't play ball.
Cheers!
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Retailer not taking responsibility for damage in post?, by its all about me on Oct 15, 2023 12:09:17 GMT 1, A similar thing happened to me a long time ago. I ordered a sculpture from Asia. It arrived broken. When I told them, their response was "glue it back together again". I was dumbfounded! I tried to be polite and pointed out how insane their response was and eventually they agreed to send me a replacement. But it was quite depressing and stressful.
A similar thing happened to me a long time ago. I ordered a sculpture from Asia. It arrived broken. When I told them, their response was "glue it back together again". I was dumbfounded! I tried to be polite and pointed out how insane their response was and eventually they agreed to send me a replacement. But it was quite depressing and stressful.
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Retailer not taking responsibility for damage in post?, by Octopus UK on Oct 15, 2023 15:45:46 GMT 1, Of course, UK law does not apply if the seller is not in the UK. I had some dealings with a gallery in Paris (before Brexit). The print was damaged but since they were the shipper, the shipping company would have nothing to do with me (even though I paid the postage costs etc). The gallery showed no interest in getting this sorted with the shipping company. I tried a UK based 'small claims', but that got nowhere in France. Good luck - I just gave up in the end.
Of course, UK law does not apply if the seller is not in the UK. I had some dealings with a gallery in Paris (before Brexit). The print was damaged but since they were the shipper, the shipping company would have nothing to do with me (even though I paid the postage costs etc). The gallery showed no interest in getting this sorted with the shipping company. I tried a UK based 'small claims', but that got nowhere in France. Good luck - I just gave up in the end.
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