My Mary confirmed at 08:41:26 PDT is looking pretty bleak now

what a shambles - the fact that people have to go through this in this day and age is shocking. Faile need to sort their act out. I'm sure they have the money.

I do agree that this is incredibly annoying, but in Faile's defence they fully acknowledge the current system isn't perfect and are working on an alternative. This is from the email they sent yesterday (the entire mail was posted in the other Faile thread):

"This will probably be the last time for a little while that we use the Faile Site to launch new work. I believe we will move to the Lottery for the Holiday Release. That being said, many of you will be receiving refunds. We are really sorry for this but it's just how it works right now. We feel bad that your money is tied up and believe the lottery will be much better as you will pay once your notified if you've "won" rather than paying and waiting. So we will be up late into the night working to get refunds. Please bear with us, as we are working hard to make sure you get your money back within 48 hours if you're being refunded. Hopefully we will be caught up sooner".

Faile's customer service is great and, as things stand, not one of the galleries/publishers has been able to come up with a workable solution in these crazy times.

And lets not forget that these guys are street artists not Amazon!!!!

I think the site stood up really well yesterday with the dedicated server. I imagine the backend is reasonably well coded and hope they look into improving it by going with a online merchant so they can create a decent link between basket and payment - then all this malarky would be eradicated.

quote of the morning and perhas a good print idea for faile. They are doin the best they can. the website didnt crash, they are going to do a lottery and have good communication. The service is much much better than many other p[/u]rint organisations worldwide

it is nothing short of shocking in this day and age, that faile can't get a checkout in place that subtracts one at a time and then says sold out. my 2 year old can count to 10 and in reverse too.

Still not got a refund and no extra charge of $45??? I paid $640 as I need to international shipping to the UK, I put mine in the basket around 16.30 and paid at 16.52

Give the people a break, I am sure they are working as hard as possible. There were 400,000 hits when it crashed first time for Pete's Sake!

They have said 48 hrs to sort it all, 1 more day to go! Patience young padawans!

To be fair I cannot see any flippers making money one these. If you want a Faile, with the same image, there are a ton on ebay right now at half the price.

Still will make sod all. Love Faile to death, but i think only the first few flippers will just about cover their fees. Get em on your wall I say!

I didnt really get my point across very well. I was basically trying to say that Faile owe us nothing, theyv kept people upto date with the situation Even did there own lottery (sorta) by staggering the release of the prints, but people still complain.

Save your money, I expect there's gonna be a lot of Faile bargains to be had in a month or so. I'd say most of the editions will come down to cost and below. Some of the better ones will go higher as happens with Faile. But a lot of the "editions" won't reach the prices people are hoping. So hold off unless you "must" have that particular print.

I hope so, but unless Gorden gives us a surprise bank holiday in September and the sun is still shining I kind of doubt it

But we knew that this would happen. Faile told us in emails how the release was going to work, we knew from last time that they would get oversold and people on here warned people that you'd lose your fees on refunds.
They did exactly what they said they'd do. Can't see how that leads you to 'feel really cheated'.