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Framing Nightmare, by absyrd on Feb 17, 2007 16:40:34 GMT 1, So I got word of a reputable framing place and decided to take my two Insect "The Kid"s there to have them framed. I specifically asked for dry mounting and to take special care because of the white background.
I get them home to see what I think is some staining coming off the matte onto the print. I have one of the two removed to find that there is a giant black rectangle near the matte edge along with a larger spot near the head. There is also black soaked in around all the edges and some adhesive in random spots.
I don't know what course of action to take, and I am just extremely frustrated right now.
Got any ideas short of throwing fists around?
So I got word of a reputable framing place and decided to take my two Insect "The Kid"s there to have them framed. I specifically asked for dry mounting and to take special care because of the white background.
I get them home to see what I think is some staining coming off the matte onto the print. I have one of the two removed to find that there is a giant black rectangle near the matte edge along with a larger spot near the head. There is also black soaked in around all the edges and some adhesive in random spots.
I don't know what course of action to take, and I am just extremely frustrated right now.
Got any ideas short of throwing fists around?
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RetroCanvas
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Framing Nightmare, by RetroCanvas on Feb 17, 2007 16:50:41 GMT 1, That doesn't sound good. I'm not sure but surely you can claim for damage by them. You may not have them insured but the framers should have insurance to cover their operation??
Retro
So I got word of a reputable framing place and decided to take my two Insect "The Kid"s there to have them framed. I specifically asked for dry mounting and to take special care because of the white background. I get them home to see what I think is some staining coming off the matte onto the print. I have one of the two removed to find that there is a giant black rectangle near the matte edge along with a larger spot near the head. There is also black soaked in around all the edges and some adhesive in random spots. I don't know what course of action to take, and I am just extremely frustrated right now. Got any ideas short of throwing fists around?
That doesn't sound good. I'm not sure but surely you can claim for damage by them. You may not have them insured but the framers should have insurance to cover their operation?? Retro So I got word of a reputable framing place and decided to take my two Insect "The Kid"s there to have them framed. I specifically asked for dry mounting and to take special care because of the white background. I get them home to see what I think is some staining coming off the matte onto the print. I have one of the two removed to find that there is a giant black rectangle near the matte edge along with a larger spot near the head. There is also black soaked in around all the edges and some adhesive in random spots. I don't know what course of action to take, and I am just extremely frustrated right now. Got any ideas short of throwing fists around? |
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Framing Nightmare, by Daniel Silk on Feb 17, 2007 17:53:31 GMT 1, To start with contact the framers as fast as you can to let them know that your not happy  I think the best course of action is to make as much noise as you can so they realize THEY have made a mistake  I guess the best you can hope for is to get all your money back on the framing, make it clear that they have damaged your valuable prints, so at the very least you should not be charged a penny 
Plus name and shame the framers here so others can avoid them 
I don't let any of my pictures out of my sight  If I need a frame made up I would just give them the exact measurements, frame and mounts, and put the print in myself 
To start with contact the framers as fast as you can to let them know that your not happy I think the best course of action is to make as much noise as you can so they realize THEY have made a mistake I guess the best you can hope for is to get all your money back on the framing, make it clear that they have damaged your valuable prints, so at the very least you should not be charged a penny Plus name and shame the framers here so others can avoid them I don't let any of my pictures out of my sight If I need a frame made up I would just give them the exact measurements, frame and mounts, and put the print in myself |
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7eny
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Framing Nightmare, by 7eny on Feb 17, 2007 18:42:36 GMT 1, Have you got an invoice or anything that listed what you asked to have done? You'd also have evidence that would say they didn't do as you asked.
I hope you get it sorted and like Silky said please name and shame, good luck
Have you got an invoice or anything that listed what you asked to have done? You'd also have evidence that would say they didn't do as you asked.
I hope you get it sorted and like Silky said please name and shame, good luck
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Framing Nightmare, by corblimeylimey on Feb 17, 2007 19:03:40 GMT 1, Im sorry to be the bearer of bad news, but I don't think they should have been dry mounted, there seems to be a lot of confusion about this with people thinking dry mounting is the best thing to do, it isn't.
Read the advice here
trueart.info/dry_mounting.htm
www.picturethisframed.com/dry_mounting.html
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Framing Nightmare, by absyrd on Feb 17, 2007 19:56:23 GMT 1, I typed dry-mount earlier, but that is not what I meant. I was in a bit of a state of tiredness and anger. All I had was the little plastic tabs that hang over the edges all around and stick to the backing. The mass amount of adhesive she used was between the matte and backing and somehow eeked its way over onto the edges of the print.
My current plan is this:
- Call my credit card company and make a dispute on the charges for the framing
- Take the prints and frames back to the framer tomorrow and make them refund the full framing cost
- Explain they are limited edition prints orginally registered in my name and thus irreplaceable
- Try to work out some kind of compensation
If a professional restorer can fix them back to 100%, I'd be happy with that. If they have their own person to restore them, I'll be taking it to someone else.
I just want the status quo. I learned my lesson I suppose and at a cost that is somewhat bearable (pending they completely dick me over)... suppose I have to be happy it wasn't one I spent more money on. Then again, I love how these prints look in my house.
The name and shame game won't help anyone as I don't think we have any other Philly area forum members.
Thanks for your support, guys.
I typed dry-mount earlier, but that is not what I meant. I was in a bit of a state of tiredness and anger. All I had was the little plastic tabs that hang over the edges all around and stick to the backing. The mass amount of adhesive she used was between the matte and backing and somehow eeked its way over onto the edges of the print.
My current plan is this:
- Call my credit card company and make a dispute on the charges for the framing
- Take the prints and frames back to the framer tomorrow and make them refund the full framing cost
- Explain they are limited edition prints orginally registered in my name and thus irreplaceable
- Try to work out some kind of compensation
If a professional restorer can fix them back to 100%, I'd be happy with that. If they have their own person to restore them, I'll be taking it to someone else.
I just want the status quo. I learned my lesson I suppose and at a cost that is somewhat bearable (pending they completely dick me over)... suppose I have to be happy it wasn't one I spent more money on. Then again, I love how these prints look in my house.
The name and shame game won't help anyone as I don't think we have any other Philly area forum members.
Thanks for your support, guys.
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Framing Nightmare, by rabbitlegs on Feb 17, 2007 20:07:05 GMT 1, absyrd...This is a nightmare come true, I feel for you! I would be horrified if my print came back like that.
Personally I never have anything mounted permanantly.Not sure if this is the "Correct"way I just rely on the pressure from the card mount,and a wise old framer.
Occasionaly you get a little rippleing on larger prints,but we have the agreement that if any print `slips` once mounted, she will sort them free of charge,touch wood none ever have.
Plus they are all free from nasty tape and glue or worse if you ever come to re-sell.
also if possible...I have been told to try and hang in a place with relativly `Constant`
absyrd...This is a nightmare come true, I feel for you! I would be horrified if my print came back like that.
Personally I never have anything mounted permanantly.Not sure if this is the "Correct"way I just rely on the pressure from the card mount,and a wise old framer.
Occasionaly you get a little rippleing on larger prints,but we have the agreement that if any print `slips` once mounted, she will sort them free of charge,touch wood none ever have.
Plus they are all free from nasty tape and glue or worse if you ever come to re-sell.
also if possible...I have been told to try and hang in a place with relativly `Constant`
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Framing Nightmare, by rabbitlegs on Feb 17, 2007 20:09:16 GMT 1, Sorry about that?..... As I was saying... A relativly constant temparature, to avoid movment. Hope this helps a little, and sorry to hear about that!
Sorry about that?..... As I was saying... A relativly constant temparature, to avoid movment. Hope this helps a little, and sorry to hear about that!
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Framing Nightmare, by corblimeylimey on Feb 17, 2007 22:05:47 GMT 1, Good luck absyrd, you stand a good change of getting it resolved I'm sure.
Good luck absyrd, you stand a good change of getting it resolved I'm sure.
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Framing Nightmare, by absyrd on Feb 17, 2007 22:38:26 GMT 1, And it gets worse! Bwahaha... ughhhhhhh. 
I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids.
Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages.
I'm starting to feel like I'm living in a Seinfeld episode.
And it gets worse! Bwahaha... ughhhhhhh. I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids. Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages. I'm starting to feel like I'm living in a Seinfeld episode. |
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RetroCanvas
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Framing Nightmare, by RetroCanvas on Feb 17, 2007 22:45:30 GMT 1, I think your thread title sums it up.
They'll have to claime on their insurance surely to cover the cost of your art!!!
Retro
And it gets worse! Bwahaha... ughhhhhhh. I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids. Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages. I'm starting to feel like I'm living in a Seinfeld episode.
I think your thread title sums it up. They'll have to claime on their insurance surely to cover the cost of your art!!! Retro And it gets worse! Bwahaha... ughhhhhhh. I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids. Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages. I'm starting to feel like I'm living in a Seinfeld episode. |
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stingray
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Framing Nightmare, by stingray on Feb 18, 2007 0:03:34 GMT 1, That is truly a disaster Absyrd. My sympathies. Somewhat ironically, it might be a good thing that the framer bled on your print as it least there is no dispute as to whose fault it is. I hope you are fully compensated.
So just to clarify - next time I take one of my beloved prints into the framers what should I ask for?
And it gets worse! Bwahaha... ughhhhhhh. I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids. Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages. I'm starting to feel like I'm living in a Seinfeld episode.
That is truly a disaster Absyrd. My sympathies. Somewhat ironically, it might be a good thing that the framer bled on your print as it least there is no dispute as to whose fault it is. I hope you are fully compensated. So just to clarify - next time I take one of my beloved prints into the framers what should I ask for? And it gets worse! Bwahaha... ughhhhhhh. I just took it back to them and as the lady is taking the print out, she cuts her finger on the glass and spills a drop of blood on the print. Then she proceeds to lick her other finger and "rub the blood out". All this is done right in front of me, my lady, and the business manager. I made them put all the damage in writing, including bodily fluids. Right now I've been fully refunded for the frames and an appraiser is due to come in during the week and assess the damages. I'm starting to feel like I'm living in a Seinfeld episode. |
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Framing Nightmare, by hexagonsun on Feb 18, 2007 0:36:45 GMT 1, Woah that sucks.. hope everything gets sorted out.
Woah that sucks.. hope everything gets sorted out.
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Framing Nightmare, by guerillaart on Feb 18, 2007 0:42:54 GMT 1, Dear All,
Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing.
Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted.
When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best.
If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays.
Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for!
If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy!
Look after those prints now!
Dear All,
Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing.
Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted.
When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best.
If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays.
Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for!
If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy!
Look after those prints now!
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Framing Nightmare, by absyrd on Feb 18, 2007 1:00:09 GMT 1, You all really made me feel a bit better during the course of the day.
Much appreciated.
You all really made me feel a bit better during the course of the day.
Much appreciated.
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RetroCanvas
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Framing Nightmare, by RetroCanvas on Feb 18, 2007 1:06:29 GMT 1, Respect +
That was very helpful indeed.
As your in the business, i don't suppose you know those friendly people at Pricelis art do you (framers)?
No reason, just that i'm quite friendly with them and like to know if they are known throughout the business after winning the national framing awards.
Cheers
retro
Dear All, Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing. Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted. When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best. If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays. Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for! If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy! Look after those prints now!
Respect + That was very helpful indeed. As your in the business, i don't suppose you know those friendly people at Pricelis art do you (framers)? No reason, just that i'm quite friendly with them and like to know if they are known throughout the business after winning the national framing awards. Cheers retro Dear All, Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing. Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted. When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best. If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays. Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for! If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy! Look after those prints now! |
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stingray
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Framing Nightmare, by stingray on Feb 18, 2007 10:03:25 GMT 1, Thanks guerillaart - Some respect coming your way.
That is just the info I was after.
Dear All, Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing. Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted. When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best. If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays. Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for! If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy! Look after those prints now!
Thanks guerillaart - Some respect coming your way. That is just the info I was after. Dear All, Haven't posted on here for a while but I run a picture framing business in Whitstable, Kent, and I am certified by the Fine Art Trade Guild which (Apparently) means that I know what I'm talking about when it comes to framing. Basically, any artwork which is original, limited edition, first edition, signed or valuable should NEVER be dry mounted. When framing your Pictures On Walls prints what you really want to make sure is that your framer is using Conservation (PH Neutral Mountboard), that there is a sheet of barrier board (again PH Neutral) between the back of the print and the back of the frame, usually the back of the frame will be made from either Hardboard or MDF. Also make sure that your framer is using Conservation tape for attaching the print to the mount, I personally feel that either archival tape or PH7-70 is best. If your print is valuable (say £200 plus) I would also recommend using glass which protects againts ultra-violet rays. Price! Varies greatly on what frame you choose and the size of your print. A standard 500mm x 700mm frame with mount and black frame should be around the £40-60 mark, however I did frame a Christ today (number 51 of 82), which was in a heavy gilt frame with conservation Scarlet mount and UV glass and that came in at £165. You gets what you pays for! If you want any advice you can mail me at whitstableframingcompany@hotmail.com - please don't ring though I'm far too busy! Look after those prints now! |
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Framing Nightmare, by corblimeylimey on Feb 18, 2007 16:08:32 GMT 1, Excellent advice guerillaart, I'm fortunate that my framer is also a member the Fine Art Trade Guild,
www.fineart.co.uk/
something to look out for, for that extra piece of mind, although I think this is a British thing and won't help you in the US.
absyrd, sorry to hear of your latest mishap but it looks like you're going to get replacement prints and hopefully you'll find a better framer to to place them into your now free frames, good luck, keep us posted with how it all works out.
Excellent advice guerillaart, I'm fortunate that my framer is also a member the Fine Art Trade Guild, www.fineart.co.uk/something to look out for, for that extra piece of mind, although I think this is a British thing and won't help you in the US. absyrd, sorry to hear of your latest mishap but it looks like you're going to get replacement prints and hopefully you'll find a better framer to to place them into your now free frames, good luck, keep us posted with how it all works out. |
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dwight
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Framing Nightmare, by dwight on Mar 23, 2007 3:40:22 GMT 1, I use 100% rag mounting and archival backing. It costs dearly from 200-300 USD, but I think it's worth it for my Banksy prints... I don't use UV glass though, is it really worth it if I don't have the prints in sunlight?
I use 100% rag mounting and archival backing. It costs dearly from 200-300 USD, but I think it's worth it for my Banksy prints... I don't use UV glass though, is it really worth it if I don't have the prints in sunlight?
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Framing Nightmare, by arcam on Mar 30, 2007 12:14:56 GMT 1, What an awful thing to happen. 
Have you managed to get any further forward with regards compensation?
What an awful thing to happen. Have you managed to get any further forward with regards compensation? |
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piperson
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February 2007
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Framing Nightmare, by piperson on Mar 30, 2007 14:07:27 GMT 1, How's it going, what happened?
hope you get it sorted 
How's it going, what happened? hope you get it sorted |
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rosens
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April 2007
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Framing Nightmare, by rosens on Apr 11, 2007 2:03:43 GMT 1, Does anyone know if there is a comparable association to the Fine Art Trade Guild in the US?
Standards for framing etc?
Does anyone know if there is a comparable association to the Fine Art Trade Guild in the US?
Standards for framing etc?
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Framing Nightmare, by katlazy08 on Feb 20, 2009 14:53:10 GMT 1, Hi Rosens,
The PPFA (Professional Picture Framers Association) covers the US, Canada, New Zealand and Australia - link for the director is here:
services.pmai.org/pma/MemberDirectory/PPFADirectory.aspx?p=F
They have a certification program, but I don't know how well it compares to the Fine Art Trade Guild certification.
As with any qualification though, it shows they *can* do it properly - you need to check they *will* do it properly (i.e. not cutting corners and using cheaper/lower quality products). So see if you can get some advice from people who have had things framed in your local area - or ask specifically that you want it framed to conservation standards.
Hope that helps,
Kat
Hi Rosens, The PPFA (Professional Picture Framers Association) covers the US, Canada, New Zealand and Australia - link for the director is here: services.pmai.org/pma/MemberDirectory/PPFADirectory.aspx?p=FThey have a certification program, but I don't know how well it compares to the Fine Art Trade Guild certification. As with any qualification though, it shows they *can* do it properly - you need to check they *will* do it properly (i.e. not cutting corners and using cheaper/lower quality products). So see if you can get some advice from people who have had things framed in your local area - or ask specifically that you want it framed to conservation standards. Hope that helps, Kat |
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Framing Nightmare, by katlazy08 on Feb 20, 2009 14:53:56 GMT 1, 'Directory' even!
'Directory' even!
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Framing Nightmare, by discoduster on Feb 20, 2009 20:15:05 GMT 1, Respect + That was very helpful indeed. As your in the business, i don't suppose you know those friendly people at Pricelis art do you (framers)? No reason, just that i'm quite friendly with them and like to know if they are known throughout the business after winning the national framing awards. Cheers retro I started using Priceless. NEVER AGAIN! I took a Mona Simpson in there and after telling them it was valuable etc they just used bog standard tape fixing it to the board so when it had to be removed it totally fucked the print up. National awards- my arse!
Respect + That was very helpful indeed. As your in the business, i don't suppose you know those friendly people at Pricelis art do you (framers)? No reason, just that i'm quite friendly with them and like to know if they are known throughout the business after winning the national framing awards. Cheers retro I started using Priceless. NEVER AGAIN! I took a Mona Simpson in there and after telling them it was valuable etc they just used bog standard tape fixing it to the board so when it had to be removed it totally fucked the print up. National awards- my arse! |
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neale
Junior Member
🗨️ 1,585
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December 2008
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Framing Nightmare, by neale on Feb 20, 2009 22:28:07 GMT 1, I can highly recommend Anderson Hill Framing in Kingston, used them for all my Banksy framing, ask for Josh 0208 546 3800, tell them Neale sent you!!
I can highly recommend Anderson Hill Framing in Kingston, used them for all my Banksy framing, ask for Josh 0208 546 3800, tell them Neale sent you!!
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I think the best course of action is to make as much noise as you can so they realize THEY have made a mistake 
I guess the best you can hope for is to get all your money back on the framing, make it clear that they have damaged your valuable prints, so at the very least you should not be charged a penny 
If I need a frame made up I would just give them the exact measurements, frame and mounts, and put the print in myself 
