grafik
Junior Member
๐จ๏ธ 1,082
๐๐ป 99
September 2009
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Banksy Stop and Search Print, by grafik on Nov 23, 2009 13:38:49 GMT 1, you will get the cash back... i have in the past..
tube with dent in and damaged print = payout
tube with no dent but they have dropped it on its end so many times the edges are crumpled. = no payout
you will get the cash back... i have in the past..
tube with dent in and damaged print = payout
tube with no dent but they have dropped it on its end so many times the edges are crumpled. = no payout
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huggybear
New Member
๐จ๏ธ 68
๐๐ป 0
April 2009
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Banksy Stop and Search Print, by huggybear on Nov 23, 2009 14:16:08 GMT 1, I agree that its not fair to go the Paypal claim route. If the seller has packed the item properly and sent it via Special Delivery the matter should be sorted out between the two of you and RM. Paypal is just a bunch of faceless geeks sitting in front of a computer screen in Luxemberg making decisions about items they no nothing about.
Don't worry about creases in the print, you'll be amazed by what can be achieved by a specialist conservator. If its done properly, it should have no effect on the print's value.
I agree that its not fair to go the Paypal claim route. If the seller has packed the item properly and sent it via Special Delivery the matter should be sorted out between the two of you and RM. Paypal is just a bunch of faceless geeks sitting in front of a computer screen in Luxemberg making decisions about items they no nothing about.
Don't worry about creases in the print, you'll be amazed by what can be achieved by a specialist conservator. If its done properly, it should have no effect on the print's value.
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rockhopper
New Member
๐จ๏ธ 510
๐๐ป 56
November 2006
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Banksy Stop and Search Print, by rockhopper on Nov 23, 2009 14:57:37 GMT 1, This sale was via bank transfer, Paypal and ebay are not involved.
This sale was via bank transfer, Paypal and ebay are not involved.
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klyde
Junior Member
๐จ๏ธ 1,125
๐๐ป 501
May 2007
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Banksy Stop and Search Print, by klyde on Nov 23, 2009 15:18:03 GMT 1, Any pics of the damage?
Any pics of the damage?
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Martin DK
Junior Member
๐จ๏ธ 3,768
๐๐ป 987
August 2008
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Banksy Stop and Search Print, by Martin DK on Nov 23, 2009 17:24:53 GMT 1, I have tried this once also, buyer signed for the print even though the tube was very damaged. Print was of cause also damaged.
I made a claim in my country, they said the claim should be made in receiver country. The receiver country (UK) then said the claim should be made in sender country.
It was sold via ebay, I ended up without print and money.
I have tried this once also, buyer signed for the print even though the tube was very damaged. Print was of cause also damaged.
I made a claim in my country, they said the claim should be made in receiver country. The receiver country (UK) then said the claim should be made in sender country.
It was sold via ebay, I ended up without print and money.
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hops
New Member
๐จ๏ธ 538
๐๐ป 154
October 2009
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Banksy Stop and Search Print, by hops on Nov 23, 2009 18:07:24 GMT 1,
My stomach hurts just thinking about it!
Hope you get sorted!
My stomach hurts just thinking about it! Hope you get sorted! |
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Banksy Stop and Search Print, by sug on Nov 23, 2009 20:00:10 GMT 1, Have a bump
Have a bump
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chrispa
Junior Member
๐จ๏ธ 1,399
๐๐ป 567
May 2006
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Banksy Stop and Search Print, by chrispa on Nov 23, 2009 22:58:04 GMT 1, This is all quite misleading
It does not matter if you sign for the print or not, if you find it is damaged after accepting you have a number of days to contact the seller and tell them that it has arrived damaged. Only the seller can claim from Royal mail, the buyer has no contract with them
This has happened to me a small number of times and each time has not been an issue
So go back to the buyer, tell them the print is damaged and they have to claim/refund you
The difficulty will arise if this is a cross border transaction....
This is all quite misleading
It does not matter if you sign for the print or not, if you find it is damaged after accepting you have a number of days to contact the seller and tell them that it has arrived damaged. Only the seller can claim from Royal mail, the buyer has no contract with them
This has happened to me a small number of times and each time has not been an issue
So go back to the buyer, tell them the print is damaged and they have to claim/refund you
The difficulty will arise if this is a cross border transaction....
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rockhopper
New Member
๐จ๏ธ 510
๐๐ป 56
November 2006
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Banksy Stop and Search Print, by rockhopper on Nov 24, 2009 0:12:43 GMT 1, Hi Guys
Thanks for all your help and comments.
Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad!
I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print.
I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above!
Thanks and i'll let you know how i get on
Hi Guys Thanks for all your help and comments. Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad! I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print. I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above! Thanks and i'll let you know how i get on |
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etched
Junior Member
๐จ๏ธ 2,302
๐๐ป 72
February 2008
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Banksy Stop and Search Print, by etched on Nov 24, 2009 0:16:07 GMT 1, tube looks weak - how thick was the tube - what make is the tube? looks like a u-line or similar ?
tube looks weak - how thick was the tube - what make is the tube? looks like a u-line or similar ?
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Banksy Stop and Search Print, by rosstierney on Nov 24, 2009 1:23:23 GMT 1, banksy = yazooooo mills
banksy = yazooooo mills
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etched
Junior Member
๐จ๏ธ 2,302
๐๐ป 72
February 2008
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Banksy Stop and Search Print, by etched on Nov 24, 2009 1:36:39 GMT 1,
by 2 - cradle ladel ladie lady - no damage possible
by 2 - cradle ladel ladie lady - no damage possible |
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Banksy Stop and Search Print, by Ken Hashimoto on Nov 24, 2009 10:45:01 GMT 1, The RM have also said that one of their managers may come and inspect the print.
Wow, well if it makes you feel better, there's no way USPS would ever send a manager to my house to inspect a damaged print. I'd be lucky if they even picked up the phone in the first place!
The RM have also said that one of their managers may come and inspect the print. Wow, well if it makes you feel better, there's no way USPS would ever send a manager to my house to inspect a damaged print. I'd be lucky if they even picked up the phone in the first place! |
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Banksy Stop and Search Print, by sug on Nov 27, 2009 16:54:23 GMT 1, What's the latest..?
What's the latest..?
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leighdrive
New Member
๐จ๏ธ 464
๐๐ป 208
August 2008
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Banksy Stop and Search Print, by leighdrive on Nov 27, 2009 17:10:41 GMT 1, Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following:
Me= Damaged print
Seller= Two payments (My cheque and RM Special Delivery Payout..)
Best of luck..
Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following:
Me= Damaged print
Seller= Two payments (My cheque and RM Special Delivery Payout..)
Best of luck..
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Deleted
๐จ๏ธ 0
๐๐ป
January 1970
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Banksy Stop and Search Print, by Deleted on Nov 27, 2009 17:16:54 GMT 1, Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following: Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..) Best of luck..
nasty
Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following: Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..) Best of luck.. nasty |
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silvermyn
Junior Member
๐จ๏ธ 1,612
๐๐ป 781
April 2008
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Banksy Stop and Search Print, by silvermyn on Nov 27, 2009 17:18:06 GMT 1, Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following: Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..) Best of luck..
Go on, name and shame ;D
Just hope that you don't end up in the same situation I did.. Purchased print from a 5* member on here, arrived damaged. Sent photographs to seller who put in a claim to Royal Mail. Not heard from since 25th Sept, despite them logging in since... so now I'm sadly assuming the following: Me= Damaged print Seller= Two payments (My cheque and RM Special Delivery Payout..) Best of luck.. Go on, name and shame ;D |
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leighdrive
New Member
๐จ๏ธ 464
๐๐ป 208
August 2008
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Banksy Stop and Search Print, by leighdrive on Nov 27, 2009 21:47:29 GMT 1, Any objections from the mods to name/shame?
Any objections from the mods to name/shame?
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Heavyconsumer
Junior Member
๐จ๏ธ 4,974
๐๐ป 5
February 2008
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Banksy Stop and Search Print, by Heavyconsumer on Nov 27, 2009 22:50:35 GMT 1, I'm not posting as a mod', but as a member of this community (not sure there's any difference from my point of view anyway to be honest - the only one I can think of is that we're here to help out if we can, not some kind of virtual police force). Please do go ahead and name and shame if you feel you may have been stitched up and the seller isn't communicating in a decent manner. It's about the only protection we can really have in this environment. I've been extremely lucky to date and always dealt with people who were spot on when it came to comm's and honesty, but if that's not the case, I'd love to know who I should be avoiding in future and think this is a vital part of trading within the community, which we owe to eachother..
Sorry to hear about your problems and hope they are resolved in due course.
I'm not posting as a mod', but as a member of this community (not sure there's any difference from my point of view anyway to be honest - the only one I can think of is that we're here to help out if we can, not some kind of virtual police force). Please do go ahead and name and shame if you feel you may have been stitched up and the seller isn't communicating in a decent manner. It's about the only protection we can really have in this environment. I've been extremely lucky to date and always dealt with people who were spot on when it came to comm's and honesty, but if that's not the case, I'd love to know who I should be avoiding in future and think this is a vital part of trading within the community, which we owe to eachother..
Sorry to hear about your problems and hope they are resolved in due course.
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Heavyconsumer
Junior Member
๐จ๏ธ 4,974
๐๐ป 5
February 2008
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Banksy Stop and Search Print, by Heavyconsumer on Nov 27, 2009 22:58:32 GMT 1, Hi Guys Thanks for all your help and comments. Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad! I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print. I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above! Thanks and i'll let you know how i get on
I feel sooooo lucky when I wee s**t like this. I've received a couple of really badly dented tubed from POW and Stella Dore in the past that looked even worse than this, but the prints have always miraculously escaped significant damage. They really should have upped their games by now tube-wise imo. There's no good reason they can't package as well as say BRP or even flat-pack stuff when punters are spending hundreds of pounds.
I'm certain that this type of damage is an indictment of RM's recruitment policy (based on the couple of RM employees I've known well over the years) and have little doubt that the tubes are often used as light-sabres.
FWIW, I'm confident that any good restoration specialist could fix this up to look like new. I hope it works out well for you one way or another. Good luck.
Hi Guys Thanks for all your help and comments. Here are some pictures of the damage. Its really difficult to photograph, but beleave me, in day light it looks bad! I have spoken to the RM and they have said that either the sender or recipient can make a valid claim, and that as i am in possession of the print it easier if i make the claim. The RM have also said that one of their managers may come and inspect the print. I'm going to send the claim form off tomorrow, the RM have said it will be delt with within 30 days, but i think its unlikely based upon comments posted above! Thanks and i'll let you know how i get on I feel sooooo lucky when I wee s**t like this. I've received a couple of really badly dented tubed from POW and Stella Dore in the past that looked even worse than this, but the prints have always miraculously escaped significant damage. They really should have upped their games by now tube-wise imo. There's no good reason they can't package as well as say BRP or even flat-pack stuff when punters are spending hundreds of pounds. I'm certain that this type of damage is an indictment of RM's recruitment policy (based on the couple of RM employees I've known well over the years) and have little doubt that the tubes are often used as light-sabres. FWIW, I'm confident that any good restoration specialist could fix this up to look like new. I hope it works out well for you one way or another. Good luck. |
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rockhopper
New Member
๐จ๏ธ 510
๐๐ป 56
November 2006
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Banksy Stop and Search Print, by rockhopper on Nov 28, 2009 23:42:27 GMT 1, No news from the RM yet, but then based upon the comments posted earlier i didnt really expect to.
I have spoken to a conservationist and they are confident the damage can be repaired :-)
No news from the RM yet, but then based upon the comments posted earlier i didnt really expect to.
I have spoken to a conservationist and they are confident the damage can be repaired :-)
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leighdrive
New Member
๐จ๏ธ 464
๐๐ป 208
August 2008
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Banksy Stop and Search Print, by leighdrive on Nov 30, 2009 8:13:56 GMT 1, Ok, as the guy is now trying to sell on here again.. It's Anthoz who sold me the print.
Ok, as the guy is now trying to sell on here again.. It's Anthoz who sold me the print.
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Banksy Stop and Search Print, by willywonka on Nov 30, 2009 13:53:26 GMT 1, Anthoz is online now? Any thoughts on this?
Anthoz is online now? Any thoughts on this?
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Banksy Stop and Search Print, by sug on Nov 30, 2009 23:36:22 GMT 1, Had many offers?
Had many offers?
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chief
New Member
๐จ๏ธ 101
๐๐ป 1
September 2008
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Heavyconsumer
Junior Member
๐จ๏ธ 4,974
๐๐ป 5
February 2008
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Banksy Stop and Search Print, by Heavyconsumer on Dec 1, 2009 16:05:10 GMT 1, Ok, as the guy is now trying to sell on here again.. It's Anthoz who sold me the print.
Hopefully he'll look after you once RM have paid him out. Shame he hasn't been in touch to keep you comfortable that all's well obviously though. I hope you still manage to sort this out with Anthoz.
Ok, as the guy is now trying to sell on here again.. It's Anthoz who sold me the print. Hopefully he'll look after you once RM have paid him out. Shame he hasn't been in touch to keep you comfortable that all's well obviously though. I hope you still manage to sort this out with Anthoz. |
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leighdrive
New Member
๐จ๏ธ 464
๐๐ป 208
August 2008
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Banksy Stop and Search Print, by leighdrive on Dec 1, 2009 20:16:30 GMT 1, Yep, I was hoping that too. As the RM claim went in on the 4th Sept and no contact since 25th Sept, I'm not particularly optimistic.
Yep, I was hoping that too. As the RM claim went in on the 4th Sept and no contact since 25th Sept, I'm not particularly optimistic.
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rockhopper
New Member
๐จ๏ธ 510
๐๐ป 56
November 2006
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Banksy Stop and Search Print, by rockhopper on Dec 1, 2009 22:51:47 GMT 1, OK i've had a responce from the RM.
They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost?
Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint!
I'll keep you all updated, but this is going to run and run!
OK i've had a responce from the RM.
They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost?
Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint!
I'll keep you all updated, but this is going to run and run!
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Deleted
๐จ๏ธ 0
๐๐ป
January 1970
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Banksy Stop and Search Print, by Deleted on Dec 1, 2009 22:57:41 GMT 1, OK i've had a responce from the RM. They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost? Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint! I'll keep you all updated, but this is going to run and run!
when they come out have proof of replacement cost not what it cost you as it might cost more to replace.good luck
OK i've had a responce from the RM. They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost? Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint! I'll keep you all updated, but this is going to run and run! when they come out have proof of replacement cost not what it cost you as it might cost more to replace.good luck |
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Deleted
๐จ๏ธ 0
๐๐ป
January 1970
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Banksy Stop and Search Print, by Deleted on Dec 1, 2009 23:06:43 GMT 1, OK i've had a responce from the RM. They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost? Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint! I'll keep you all updated, but this is going to run and run! when they come out to see you , make sure you have proof of replacement cost, not just what it cost you, as it might cost more to replace it.good luck. i would only ever tell them the replacement cost
OK i've had a responce from the RM. They have sent a fairly generic letter asking me to send the 'item and original packaging' so they can investigate further! Like that is going to happen! These guys have already inficted damage to my print, i'm really gonna let em have another go! Also what do i get in the way of reciept? What if it gets lost? Anyway i phoned RM customer service, after a 10 min wait, and being transfered to the wrong department i finally got to speak to someone. After some discussion with said stroppy member of RM CS team, she reluctantly agreed to pass on my request of a 'home visit' to the team dealing with my complaint! I'll keep you all updated, but this is going to run and run! when they come out to see you , make sure you have proof of replacement cost, not just what it cost you, as it might cost more to replace it.good luck. i would only ever tell them the replacement cost |
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