pinballwizard
New Member
Posts โข 595
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September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 22:14:31 GMT 1, no refund email.. no confirmation email either.. my checkout time was 1010 EST. and it just took a day for the refund to show pending on my Credit Card...
no refund email.. no confirmation email either.. my checkout time was 1010 EST. and it just took a day for the refund to show pending on my Credit Card...
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shechtmr
New Member
Posts โข 443
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August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by shechtmr on Nov 16, 2012 22:22:51 GMT 1, no refund email.. no confirmation email either.. my checkout time was 1010 EST. and it just took a day for the refund to show pending on my Credit Card...
Just be happy that you have a refund...I recieived a refund email, have 2 completed charges for $180, and no pending refunds.
no refund email.. no confirmation email either.. my checkout time was 1010 EST. and it just took a day for the refund to show pending on my Credit Card... Just be happy that you have a refund...I recieived a refund email, have 2 completed charges for $180, and no pending refunds.
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pinballwizard
New Member
Posts โข 595
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September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 22:27:46 GMT 1, oh i'm good, putting my faith in Wolf Within!
oh i'm good, putting my faith in Wolf Within!
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Winter
Junior Member
Posts โข 7,152
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March 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Winter on Nov 16, 2012 22:32:26 GMT 1, Confirmation order received at 18h05 and still no refund mail, I don't know how it works! Is everybody who received the confirmation order after 18h04 already received the refund email? Mine went through at .05 and no refund email yet
Confirmation order received at 18h05 and still no refund mail, I don't know how it works! Is everybody who received the confirmation order after 18h04 already received the refund email? Mine went through at .05 and no refund email yet
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RBK
Junior Member
Posts โข 2,925
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September 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by RBK on Nov 16, 2012 22:34:17 GMT 1, Where is the information that people refunded will get any sort of "priority access" on the next print?
Based on the one email from FAILE to a refundee I read in this thread - it just read like a "We will give you a heads up about the next release." That's very different than getting access before it's available to everyone else. If you got refunded, can you please share the email you got from FAILE?
Good on FAILE for releasing an affordable print so no one can claim they don't do a great job of having multiple entry points for all their collectors. And I still think that chickendog's post on page 12 of this thread is dead on.
Where is the information that people refunded will get any sort of "priority access" on the next print?
Based on the one email from FAILE to a refundee I read in this thread - it just read like a "We will give you a heads up about the next release." That's very different than getting access before it's available to everyone else. If you got refunded, can you please share the email you got from FAILE?
Good on FAILE for releasing an affordable print so no one can claim they don't do a great job of having multiple entry points for all their collectors. And I still think that chickendog's post on page 12 of this thread is dead on.
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pinballwizard
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Posts โข 595
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September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 22:34:33 GMT 1, I was told all the refund emails went out already
I was told all the refund emails went out already
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shechtmr
New Member
Posts โข 443
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August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by shechtmr on Nov 16, 2012 22:37:42 GMT 1, Where the information is that people refunded will get any sort of "priority access" on the next print? Based on the one email from FAILE to a refundee I read in this thread - it just read like a "We will give you a heads up about the next release." That's very different than getting access before it's available to everyone else. If you got refunded, can you please share the email you got from FAILE? Good on FAILE for releasing an affordable print so no one can claim they don't try to have an entry point for all their collectors. And I still think that chickendog's post on page 12 of this thread is dead on.
I am not going to post the entire email that I received, but here is a snippet from mine. I received it at approximately 4 p.m. eastern time, the day following the release, so much later than most.
"You'll have the chance then to take first pick on the next $150 release."
Where the information is that people refunded will get any sort of "priority access" on the next print? Based on the one email from FAILE to a refundee I read in this thread - it just read like a "We will give you a heads up about the next release." That's very different than getting access before it's available to everyone else. If you got refunded, can you please share the email you got from FAILE? Good on FAILE for releasing an affordable print so no one can claim they don't try to have an entry point for all their collectors. And I still think that chickendog's post on page 12 of this thread is dead on. I am not going to post the entire email that I received, but here is a snippet from mine. I received it at approximately 4 p.m. eastern time, the day following the release, so much later than most. "You'll have the chance then to take first pick on the next $150 release."
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Cool User Name on Nov 16, 2012 22:40:04 GMT 1, Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support.
Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size.
Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them.
We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release.
Thanks again for the purchase and apologies for the refund. We'll be in touch.
Sincerely, Patrick
Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support.
Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size.
Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them.
We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release.
Thanks again for the purchase and apologies for the refund. We'll be in touch.
Sincerely, Patrick
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pinballwizard
New Member
Posts โข 595
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September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 22:41:11 GMT 1, same as what I got
same as what I got
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shechtmr
New Member
Posts โข 443
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August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by shechtmr on Nov 16, 2012 22:43:17 GMT 1, Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support. Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size. Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them. We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release. Thanks again for the purchase and apologies for the refund. We'll be in touch. Sincerely, Patrick
This is different than the refund email I got.
Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support. Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size. Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them. We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release. Thanks again for the purchase and apologies for the refund. We'll be in touch. Sincerely, Patrick This is different than the refund email I got.
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Deleted
Posts โข 0
Likes โข
January 1970
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Deleted on Nov 16, 2012 22:48:27 GMT 1, phoned the bank, its the commission rate, they are not interested in repaying the difference and suggest I speak to vendor. Try harder. The credit card company is supposed to refund the full amount because you never received your goods. I've had this done a few times. Tell them you are disputing the original charge since the merchant can't deliver. They must reverse the charges. No money actually left the banks to pay faile. It was all internal to the banks since it happened within a couple of days. This is pure profit for the bank. They didn't actually trade currencies because of these tiny deals. Don't let them get away with it.
Of course money left the Banks to pay Faile.... you've all paid both sides of the spread. Since when do any of us go on holiday and get the mid price true FX rate? Never.
Faile pay the difference imo on this one.
phoned the bank, its the commission rate, they are not interested in repaying the difference and suggest I speak to vendor. Try harder. The credit card company is supposed to refund the full amount because you never received your goods. I've had this done a few times. Tell them you are disputing the original charge since the merchant can't deliver. They must reverse the charges. No money actually left the banks to pay faile. It was all internal to the banks since it happened within a couple of days. This is pure profit for the bank. They didn't actually trade currencies because of these tiny deals. Don't let them get away with it. Of course money left the Banks to pay Faile.... you've all paid both sides of the spread. Since when do any of us go on holiday and get the mid price true FX rate? Never. Faile pay the difference imo on this one.
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Ruggs
Full Member
Posts โข 8,958
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January 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Ruggs on Nov 16, 2012 22:58:15 GMT 1, Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support. Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size. Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them. We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release. Thanks again for the purchase and apologies for the refund. We'll be in touch. Sincerely, Patrick This is different than the refund email I got.
Yeah! You got the earlier e-mail they sent out. They (Faile) are trying to resolve it as best they can. They want to make this up to everyone who has been affected, and do plan to work something out somehow with future releases, by applying a priority/discount procedure. They're just trying to work out logistically how this can happen. Have to say Patrick has been very helpful indeed.
Thank you so much for your purchase of the Tonight We Faile print. We really appreciate the support. Unfortunately, the print oversold and your purchase came in after the edition was sold out. We feel badly to have to email on this but we want to honor the edition size. Please understand it's tough for the site to handle a certain amount of traffic and these things happen despite our best efforts to prevent them. We have some great prints coming up in this series and hope one of those will be heading your way. We have your email so we are going to create a sneak peak list for those that were on the over sale side. You'll have the chance then to take first pick on the next $150 release. Thanks again for the purchase and apologies for the refund. We'll be in touch. Sincerely, Patrick This is different than the refund email I got. Yeah! You got the earlier e-mail they sent out. They (Faile) are trying to resolve it as best they can. They want to make this up to everyone who has been affected, and do plan to work something out somehow with future releases, by applying a priority/discount procedure. They're just trying to work out logistically how this can happen. Have to say Patrick has been very helpful indeed.
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Sundowner
Junior Member
Posts โข 4,227
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September 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Sundowner on Nov 16, 2012 23:00:32 GMT 1,
And me. If I was to interpret that message literally, it sounds like we may get to see a number of the $150 print designs and then get to choose which one we want. But then again I could be wrong.
And me. If I was to interpret that message literally, it sounds like we may get to see a number of the $150 print designs and then get to choose which one we want. But then again I could be wrong.
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pinballwizard
New Member
Posts โข 595
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September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 16, 2012 23:01:00 GMT 1, Yes they both have... Maybe they'll be a refundee edition? We should find out before Christmas...
Yes they both have... Maybe they'll be a refundee edition? We should find out before Christmas...
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RBK
Junior Member
Posts โข 2,925
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September 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by RBK on Nov 16, 2012 23:09:15 GMT 1, Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them/Banksy/etc.
Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work.
Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them/Banksy/etc.
Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work.
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bonesy
Junior Member
Posts โข 1,387
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July 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by bonesy on Nov 16, 2012 23:17:53 GMT 1, With all the whining and complaining on this thread Im guessing alot of people wont be trying for the future $150 releases, right?
With all the whining and complaining on this thread Im guessing alot of people wont be trying for the future $150 releases, right?
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letiss
Junior Member
Posts โข 1,658
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August 2011
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by letiss on Nov 16, 2012 23:20:19 GMT 1, Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them / Banksy / etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work.
Okay, but why should the art business be different to other industries? For example if I say purchased a ยฃ120 tv from Argos online that was on sale and there was a buy button I'd assume that in the days or weeks following the tv would show up at my doorstep. I don't get the argument that just because this is art that artists should get special treatment or sympathy for having a useless online shop.
Faile have been around long enough to know full well their market value. Due to the sheer volume of annoyed customers they really should do something, just like any other business that messes around their clientele.
Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them / Banksy / etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work. Okay, but why should the art business be different to other industries? For example if I say purchased a ยฃ120 tv from Argos online that was on sale and there was a buy button I'd assume that in the days or weeks following the tv would show up at my doorstep. I don't get the argument that just because this is art that artists should get special treatment or sympathy for having a useless online shop. Faile have been around long enough to know full well their market value. Due to the sheer volume of annoyed customers they really should do something, just like any other business that messes around their clientele.
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RBK
Junior Member
Posts โข 2,925
Likes โข 104
September 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by RBK on Nov 16, 2012 23:25:39 GMT 1, Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them / Banksy / etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work. Okay, but why should the art business be different to other industries? For example if I say purchased a ยฃ120 tv from Argos online that was on sale and there was a buy button I'd assume that in the days or weeks following the tv would show up at my doorstep. I don't get the argument that just because this is art that artists should get special treatment or sympathy for having a useless online shop. Faile have been around long enough to know full well their market value. Due to the sheer volume of annoyed customers they really should do something, just like any other business that messes around their clientele.
Comparing a big online retailer to an artist's website??
I'm sure FAILE are trying their best to perfect their online system to handle releases. People's lives don't depend on whether or not they can successfully buy an in demand, limited edition screen print. I recommend some perspective here.
I've missed out on tons of releases and I'm still alive and able to continue enjoying art.
Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them / Banksy / etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work. Okay, but why should the art business be different to other industries? For example if I say purchased a ยฃ120 tv from Argos online that was on sale and there was a buy button I'd assume that in the days or weeks following the tv would show up at my doorstep. I don't get the argument that just because this is art that artists should get special treatment or sympathy for having a useless online shop. Faile have been around long enough to know full well their market value. Due to the sheer volume of annoyed customers they really should do something, just like any other business that messes around their clientele. Comparing a big online retailer to an artist's website?? I'm sure FAILE are trying their best to perfect their online system to handle releases. People's lives don't depend on whether or not they can successfully buy an in demand, limited edition screen print. I recommend some perspective here. I've missed out on tons of releases and I'm still alive and able to continue enjoying art.
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Guest on Nov 16, 2012 23:25:53 GMT 1, If they sell things they are a business and have the same rules as a business.
If argos had just nicked ยฃ5 from you for whatever reason, i can guarantee you would be in there like a shot threatening them with trading standards.
To be fair, i think people are nice to the artists when sitations like this arise so they can try it on and get something for nothing. Then they forget about the ยฃ5 as they think they have got their monies worth.
If they sell things they are a business and have the same rules as a business.
If argos had just nicked ยฃ5 from you for whatever reason, i can guarantee you would be in there like a shot threatening them with trading standards.
To be fair, i think people are nice to the artists when sitations like this arise so they can try it on and get something for nothing. Then they forget about the ยฃ5 as they think they have got their monies worth.
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Ruggs
Full Member
Posts โข 8,958
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January 2008
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Ruggs on Nov 16, 2012 23:37:32 GMT 1, The banks have accumulated all of our fivers unfortunately, not Faile. Foreign conversion fee. Nothing Faile can do about that other than offering a priority/discount system for future releases. That's only fair in my opinion. A fairness that they totally agree with and are sorting out as best they can. Good on em!
The banks have accumulated all of our fivers unfortunately, not Faile. Foreign conversion fee. Nothing Faile can do about that other than offering a priority/discount system for future releases. That's only fair in my opinion. A fairness that they totally agree with and are sorting out as best they can. Good on em!
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by My Name is Frank on Nov 17, 2012 0:35:24 GMT 1, Poor old faile. Should serve as a final reminder to them that cheap releases just aren't worth it, they are great guys for doing it, but now face a hits and crashes two scenario. In fact why not print a mini hits and crashes and offer that up to those refunded.
Poor old faile. Should serve as a final reminder to them that cheap releases just aren't worth it, they are great guys for doing it, but now face a hits and crashes two scenario. In fact why not print a mini hits and crashes and offer that up to those refunded.
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payney
Junior Member
Posts โข 1,061
Likes โข 10
January 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by payney on Nov 17, 2012 8:22:56 GMT 1, I had confirmation email straight away, moneys been took out the bank still no refund email
Looks like I may have my first faile
I had confirmation email straight away, moneys been took out the bank still no refund email Looks like I may have my first faile
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jusdeep
Junior Member
Posts โข 2,797
Likes โข 464
October 2007
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by jusdeep on Nov 17, 2012 14:37:07 GMT 1, Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending.
Looks like I'm in the same boat. Charged twice. A total of nearly ยฃ250, no refund and potentially have to write off the double conversion charge as well due to their payment systems f@ck up and oversell yet again.
Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending. Looks like I'm in the same boat. Charged twice. A total of nearly ยฃ250, no refund and potentially have to write off the double conversion charge as well due to their payment systems f@ck up and oversell yet again.
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shechtmr
New Member
Posts โข 443
Likes โข 121
August 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by shechtmr on Nov 17, 2012 14:54:46 GMT 1, Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending. Looks like I'm in the same boat. Charged twice. A total of nearly ยฃ250, no refund and potentially have to write off the double conversion charge as well due to their payment systems f@ck up and oversell yet again.
At this point I received one refund but still have one completed charge.
Just wanted to check out my bank fund situation after the mess talked about on here. I received my refund email 32 hours after the sale, I have been charged twice, and have no refund pending. Looks like I'm in the same boat. Charged twice. A total of nearly ยฃ250, no refund and potentially have to write off the double conversion charge as well due to their payment systems f@ck up and oversell yet again. At this point I received one refund but still have one completed charge.
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pinballwizard
New Member
Posts โข 595
Likes โข 7
September 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by pinballwizard on Nov 17, 2012 15:24:39 GMT 1, I've paid and received a full refund... Card only went through once
I've paid and received a full refund... Card only went through once
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linguiny
New Member
Posts โข 266
Likes โข 133
October 2010
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by linguiny on Nov 17, 2012 16:01:35 GMT 1, Payments gone through and I still haven't received the cancellation email so I'm hopeful I've got lucky still not counting any chickens yet.
Payments gone through and I still haven't received the cancellation email so I'm hopeful I've got lucky still not counting any chickens yet.
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rockhopper
New Member
Posts โข 510
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November 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by rockhopper on Nov 17, 2012 18:18:25 GMT 1, Has anybody here actually landed one?
Has anybody here actually landed one?
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payney
Junior Member
Posts โข 1,061
Likes โข 10
January 2012
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by payney on Nov 17, 2012 18:30:51 GMT 1, Has anybody here actually landed one?
Me I think?
Has anybody here actually landed one? Me I think?
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ABC
Artist
Junior Member
Posts โข 5,533
Likes โข 1,923
August 2006
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by ABC on Nov 17, 2012 18:32:03 GMT 1, Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them/Banksy/etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work.
Hope you are well mate
"communicate quite well if there are issues" spot on.. Patrick is still very much a hands on artist IMO and will always take time to reply to emails.
Interesting - I think them doing anything extra is unnecessary. It's an online print release of an artist with huge demand, and rarely do online releases ever go 100% for artists like them/Banksy/etc. Yet another example of why I think FAILE are some of the best guys out there. They try their hardest to get close to 100% perfect releases; communicate quite well if there are issues; and additionally give their collectors multiple price entry points for their work. Hope you are well mate "communicate quite well if there are issues" spot on.. Patrick is still very much a hands on artist IMO and will always take time to reply to emails.
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Petrusino
Junior Member
Posts โข 1,103
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November 2011
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Faile ๐บ๐ธ New Print Release โข Show News โข Art For Sale, by Petrusino on Nov 17, 2012 19:16:17 GMT 1, Has anybody here actually landed one? Me I think? Me too
Has anybody here actually landed one? Me I think? Me too
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