pezlow
Junior Member
๐จ๏ธ 5,388
๐๐ป 254
January 2007
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Eine can't believe it, by pezlow on Jun 20, 2007 9:49:04 GMT 1, Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah.
Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it.
So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)?
Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah.
Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it.
So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)?
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Eine can't believe it, by cashman on Jun 20, 2007 9:50:47 GMT 1, Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah. Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it. So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)?
pow seem to have a lot of work to do keeping people happy. If they didnt have Mr B not many people would be using there service
Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah. Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it. So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)? pow seem to have a lot of work to do keeping people happy. If they didnt have Mr B not many people would be using there service |
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Montubu7
Junior Member
๐จ๏ธ 2,196
๐๐ป 5
November 2006
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Eine can't believe it, by Montubu7 on Jun 20, 2007 9:52:24 GMT 1, Ouch!
Send it back, if you pay good money you want it spot on, pain in the ar5e the wait, but worth it to get it right...
Cheers for the Hirst's by the way 
Ouch! Send it back, if you pay good money you want it spot on, pain in the ar5e the wait, but worth it to get it right... Cheers for the Hirst's by the way |
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ogrgel
New Member
๐จ๏ธ 502
๐๐ป 20
December 2006
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Eine can't believe it, by ogrgel on Jun 20, 2007 9:53:04 GMT 1, Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah. Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it. So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)?
IMO you should pickup at Willow street in person
Just want to let off some steam. I bought a black eine monster from POW in february. I have waited and waited and waited for it to be delivered and have had numerous broken promises from Dora - it will be with you next week, it will be sent out no later than Tuesday blah blah blah. Then finally this morning it arrives. And because of POW's cr*p packing it has a huge dent in it. So what do I do - return it to POW for another 3 month wait? Keep it and try and live with the dent (it's pretty sizeable)? Get a refund and buy one off the bay (the last monster sold for less than cost)? IMO you should pickup at Willow street in person |
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Eine can't believe it, by menace2sobriety on Jun 20, 2007 9:55:59 GMT 1, I also think you should send it back - you will always know that the dent is there so wont get the full enjoyment from looking at it!
February.... thats a shocker!
I also think you should send it back - you will always know that the dent is there so wont get the full enjoyment from looking at it!
February.... thats a shocker!
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Eine can't believe it, by johnas on Jun 20, 2007 10:19:24 GMT 1, Pez.... that's bad news mate. I'd be fuming!
Why is that when it comes to POW, people don't ask for compensation?
Personally, I'd send it back, and email Dora with your disappointment. She is obviously aware of who you are due to your liaising with her and you've been a loyal customer for a long time. I'd also ask for my money back PLUS some sort of compensation - afterall, you've been waiting for MONTHS and this just isn't on! Don't ask directly for specific compo - put the ball in their court and get them to come up with a suggestion as to how to appease you.
If you don't ask, you don't get. Its sad days when it's easier to buy off the bay than direct from the source!
Pez.... that's bad news mate. I'd be fuming!
Why is that when it comes to POW, people don't ask for compensation?
Personally, I'd send it back, and email Dora with your disappointment. She is obviously aware of who you are due to your liaising with her and you've been a loyal customer for a long time. I'd also ask for my money back PLUS some sort of compensation - afterall, you've been waiting for MONTHS and this just isn't on! Don't ask directly for specific compo - put the ball in their court and get them to come up with a suggestion as to how to appease you.
If you don't ask, you don't get. Its sad days when it's easier to buy off the bay than direct from the source!
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ยฎat
Junior Member
๐จ๏ธ 1,273
๐๐ป 146
October 2006
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Eine can't believe it, by ยฎat on Jun 20, 2007 10:21:25 GMT 1, Send it back.
They are becoming more of a joke by the day really.....
Send it back.
They are becoming more of a joke by the day really.....
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Eine can't believe it, by slowmo on Jun 20, 2007 10:27:07 GMT 1, If you're based anywhere within 100 miles of the office, send it back and pick the next one up.
If you're based anywhere within 100 miles of the office, send it back and pick the next one up.
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Eine can't believe it, by manchestermike on Jun 20, 2007 10:33:54 GMT 1, On a brighter note that should mean my 3rd replacement red monster should be here today... sorry to hear about yours Pez, but yes - send it back...
Praying mine is ok now
PS - If anyone has any Monsters they don't want.........
I have sea blue, black, purple, pink and red so that means I need sea green, orange and one more... I forget...
On a brighter note that should mean my 3rd replacement red monster should be here today... sorry to hear about yours Pez, but yes - send it back...
Praying mine is ok now
PS - If anyone has any Monsters they don't want.........
I have sea blue, black, purple, pink and red so that means I need sea green, orange and one more... I forget...
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Eine can't believe it, by manchestermike on Jun 20, 2007 10:36:16 GMT 1, Spoke too soon... postman with no Eine 
Spoke too soon... postman with no Eine |
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pezlow
Junior Member
๐จ๏ธ 5,388
๐๐ป 254
January 2007
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Eine can't believe it, by pezlow on Jun 20, 2007 10:40:41 GMT 1, Thanks guys. I have emailed dora asking her how long it will take for Eine to knock up a replacement (she doesn't need to go too far to ask him  ). Will let you know when she replies.
Thanks guys. I have emailed dora asking her how long it will take for Eine to knock up a replacement (she doesn't need to go too far to ask him ). Will let you know when she replies. |
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pezlow
Junior Member
๐จ๏ธ 5,388
๐๐ป 254
January 2007
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Eine can't believe it, by pezlow on Jun 20, 2007 10:41:44 GMT 1, Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff.
Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff.
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Eine can't believe it, by corblimeylimey on Jun 20, 2007 10:49:51 GMT 1, Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff.
;D ;D ;D
Sorry to hear your news pezlow, I'd be well pissed off, good luck with your reply.
The amount of cost and effort POW are going to to replace prints would be better used by taking more time and effort in the packaging, I'd love to know how many returns due to damage Black Rat Press get, and I wouldn't be surprised if it was none.
Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff. ;D ;D ;D Sorry to hear your news pezlow, I'd be well pissed off, good luck with your reply. The amount of cost and effort POW are going to to replace prints would be better used by taking more time and effort in the packaging, I'd love to know how many returns due to damage Black Rat Press get, and I wouldn't be surprised if it was none. |
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Eine can't believe it, by carlito on Jun 20, 2007 10:57:43 GMT 1, Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff. ;D ;D ;D Sorry to hear your news pezlow, I'd be well pissed off, good luck with your reply. The amount of cost and effort POW are going to to replace prints would be better used by taking more time and effort in the packaging, I'd love to know how many returns due to damage Black Rat Press get, and I wouldn't be surprised if it was none.
you need a tactical air strike to pierce one of those babies!
Maybe the postman is just having a rest mike - after all he probably needs specialist manual handling training for all the tubes he delivers to your gaff. ;D ;D ;D Sorry to hear your news pezlow, I'd be well pissed off, good luck with your reply. The amount of cost and effort POW are going to to replace prints would be better used by taking more time and effort in the packaging, I'd love to know how many returns due to damage Black Rat Press get, and I wouldn't be surprised if it was none. you need a tactical air strike to pierce one of those babies! |
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Montubu7
Junior Member
๐จ๏ธ 2,196
๐๐ป 5
November 2006
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Eine can't believe it, by Montubu7 on Jun 20, 2007 11:31:50 GMT 1, I know of one Black rat damaged tube print from last week, it was going to the US though.
I know of one Black rat damaged tube print from last week, it was going to the US though.
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pezlow
Junior Member
๐จ๏ธ 5,388
๐๐ป 254
January 2007
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Eine can't believe it, by pezlow on Jun 20, 2007 12:55:34 GMT 1, Just had a nice email from Dora saying that I can return it and they will prioritise getting another one out to me. POW are great about returns but I do so wish they would take a little more care packing the prints in the first place.
Just had a nice email from Dora saying that I can return it and they will prioritise getting another one out to me. POW are great about returns but I do so wish they would take a little more care packing the prints in the first place.
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Eine can't believe it, by corblimeylimey on Jun 20, 2007 13:33:57 GMT 1, Just had a nice email from Dora saying that I can return it and they will prioritise getting another one out to me. POW are great about returns but I do so wish they would take a little more care packing the prints in the first place.
Yes they do offer a great service for replacements, but you still lose your postage back to them everytime (about a fiver) and they could save all this trouble for themselves and their customers in the first place.
Just had a nice email from Dora saying that I can return it and they will prioritise getting another one out to me. POW are great about returns but I do so wish they would take a little more care packing the prints in the first place. Yes they do offer a great service for replacements, but you still lose your postage back to them everytime (about a fiver) and they could save all this trouble for themselves and their customers in the first place. |
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Eine can't believe it, by ricosg11 on Jun 20, 2007 13:39:58 GMT 1, yea well more like 20-30usd for me to send back the half ass shipping they do. A conservative estimate of the stuff i have had damaged is about 75%
yea well more like 20-30usd for me to send back the half ass shipping they do. A conservative estimate of the stuff i have had damaged is about 75%
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Eine can't believe it, by corblimeylimey on Jun 20, 2007 14:06:35 GMT 1, yea well more like 20-30usd for me to send back the half ass shipping they do. A conservative estimate of the stuff i have had damaged is about 75%
ouch!
I've actually only had 1 out of 6 POW prints arrive damaged, but I decided to go for money back rather than replacement as I didn't even like the print in the flesh anyway as it turned out, so just lost a fiver.
yea well more like 20-30usd for me to send back the half ass shipping they do. A conservative estimate of the stuff i have had damaged is about 75% ouch! I've actually only had 1 out of 6 POW prints arrive damaged, but I decided to go for money back rather than replacement as I didn't even like the print in the flesh anyway as it turned out, so just lost a fiver. |
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). Will let you know when she replies.
