westley
New Member
๐จ๏ธ 429
๐๐ป 8
July 2007
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faile refund print , by westley on Aug 30, 2007 17:40:10 GMT 1, Hi anyone else get this email saying faile are going to make a print for all the people that got refunds and were charged currency conversion.
am i wishing or dose it sound like it will be free ?
Hey everyone,
So it seems there have been some big problems with refunds to our international
buyers. Can't tell you how bad we feel about this. Gutted.
We had no idea that this would happen, it's never happened in the past through
the site and we just weren't aware of this being an issue until now. We feel bad
enough with each email coming in from people who were really looking forward to
the prints they thought they had received and then found they were being
refunded. But now to hear that some people who were overseas are not being
refunded fully due to PayPal or their credit card companies keeping a
transaction fee for currency conversion, is just a huge problem.
I hope you all know how hard we work to try and resolve anyone who has problems
with the site or anything else that involves us. We always try to get back to
anyone that emails along with really focussing on making intimate works from the
studio. We worked really hard on this print release and were excited to get the
work out there to everyone who was interested. So please understand how sorry we
are for the hassle everyone endured yesterday. We are simply overwhelmed by this
and sorry.
The site was just never designed for the traffic it received yesterday. Yes, we
were able to allow it to function to get the work out there but our site wasn't
built with any kind of regulating system to stop making it available when PayPal
determines something is sold out. It is something we have to do manually. If you
put something in your cart or don't keep refreshing the site you won't see that
it has already sold out. We just have never had a problem like yesterday until
now.
This is why we are moving to the lottery system, you will be able to put your
name in the virtual hat and will only have to pay if you've "won" the lottery.
This will clearly be much better. We just couldn't get that going for this
release and frankly never thought we would be having these problems.
So this is what we are going to do. We are planning to make a brand new
limited-edition print for all those who have been charged in this way. This
basically breaks down to everyone from outside the country who received a refund
from this print release. Sorry to our US collectors, please don't be upset by
this. You weren't charged in this way, so please understand.
The print run will be editioned to the exact number of people who fell in this
category. It will be a new print made to reflect how bummed we are that our
faithful collectors had to go through this and it will never be released again.
We will pay for shipping. You may have to give us a little time to get this all
sorted, work on the new piece, get it printed and shipped to everyone and there
are quite a few of you. But we are on it.
If you haven't received a refund at this point you are probably all set and will
be receiving the work you picked out. We will be shipping in the next 2-3 weeks.
The work in the Fall will feature more Originals and some pieces on Wood. It
will all be via a lottery so you will have time to think about what you are
looking at and make more informed decisions and will only pay if you've "won."
Then that will probably be it for awhile we will be focussing on new work for
2008 and really need to spend some time on that.
Thank you again to everyone who showed up yesterday. Please accept our humble
apologies in this matter. We are really sorry for the inconvenience and will do
our best to make it up to you.
Our best,
Faile
Hi anyone else get this email saying faile are going to make a print for all the people that got refunds and were charged currency conversion.
am i wishing or dose it sound like it will be free ?
Hey everyone,
So it seems there have been some big problems with refunds to our international
buyers. Can't tell you how bad we feel about this. Gutted.
We had no idea that this would happen, it's never happened in the past through
the site and we just weren't aware of this being an issue until now. We feel bad
enough with each email coming in from people who were really looking forward to
the prints they thought they had received and then found they were being
refunded. But now to hear that some people who were overseas are not being
refunded fully due to PayPal or their credit card companies keeping a
transaction fee for currency conversion, is just a huge problem.
I hope you all know how hard we work to try and resolve anyone who has problems
with the site or anything else that involves us. We always try to get back to
anyone that emails along with really focussing on making intimate works from the
studio. We worked really hard on this print release and were excited to get the
work out there to everyone who was interested. So please understand how sorry we
are for the hassle everyone endured yesterday. We are simply overwhelmed by this
and sorry.
The site was just never designed for the traffic it received yesterday. Yes, we
were able to allow it to function to get the work out there but our site wasn't
built with any kind of regulating system to stop making it available when PayPal
determines something is sold out. It is something we have to do manually. If you
put something in your cart or don't keep refreshing the site you won't see that
it has already sold out. We just have never had a problem like yesterday until
now.
This is why we are moving to the lottery system, you will be able to put your
name in the virtual hat and will only have to pay if you've "won" the lottery.
This will clearly be much better. We just couldn't get that going for this
release and frankly never thought we would be having these problems.
So this is what we are going to do. We are planning to make a brand new
limited-edition print for all those who have been charged in this way. This
basically breaks down to everyone from outside the country who received a refund
from this print release. Sorry to our US collectors, please don't be upset by
this. You weren't charged in this way, so please understand.
The print run will be editioned to the exact number of people who fell in this
category. It will be a new print made to reflect how bummed we are that our
faithful collectors had to go through this and it will never be released again.
We will pay for shipping. You may have to give us a little time to get this all
sorted, work on the new piece, get it printed and shipped to everyone and there
are quite a few of you. But we are on it.
If you haven't received a refund at this point you are probably all set and will
be receiving the work you picked out. We will be shipping in the next 2-3 weeks.
The work in the Fall will feature more Originals and some pieces on Wood. It
will all be via a lottery so you will have time to think about what you are
looking at and make more informed decisions and will only pay if you've "won."
Then that will probably be it for awhile we will be focussing on new work for
2008 and really need to spend some time on that.
Thank you again to everyone who showed up yesterday. Please accept our humble
apologies in this matter. We are really sorry for the inconvenience and will do
our best to make it up to you.
Our best,
Faile
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faile refund print , by Jamesy Wamesy on Aug 30, 2007 17:42:40 GMT 1, Better be, the system they chose to adopt has just cost me $400...
Not a happy Bunny!!! 
Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! |
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stradled
Junior Member
๐จ๏ธ 1,062
๐๐ป 187
April 2007
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faile refund print , by stradled on Aug 30, 2007 17:44:08 GMT 1, How much do you think the refund print will cost?
I missed out on them all, but it seems some people lost more than others. Are they going to make sure everonye gets all their money back?
How much do you think the refund print will cost?
I missed out on them all, but it seems some people lost more than others. Are they going to make sure everonye gets all their money back?
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Montubu7
Junior Member
๐จ๏ธ 2,196
๐๐ป 5
November 2006
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faile refund print , by Montubu7 on Aug 30, 2007 17:46:25 GMT 1, It reads like its free ( apart from conversion charges people paid) ......
It reads like its free ( apart from conversion charges people paid) ......
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faile refund print , by mcnuts on Aug 30, 2007 17:47:31 GMT 1, Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!!
did u chose to refund all your prints and your original then?
Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! did u chose to refund all your prints and your original then? |
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faile refund print , by speebe on Aug 30, 2007 18:08:38 GMT 1, I think that this shows that they are in fact listening to the comments being made; and this is a nice gesture on their part.
A definate step in the right direction.
Nice.... 
I think that this shows that they are in fact listening to the comments being made; and this is a nice gesture on their part. A definate step in the right direction. Nice.... |
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ยฉhief'
Junior Member
๐จ๏ธ 1,079
๐๐ป 47
October 2006
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faile refund print , by ยฉhief' on Aug 30, 2007 18:12:45 GMT 1, Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!!
How the hell did you lose $400? I bought 2 prints totalling $1480, both were refunded and I lost a grand total of 90p 
Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! How the hell did you lose $400? I bought 2 prints totalling $1480, both were refunded and I lost a grand total of 90p |
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faile refund print , by Jamesy Wamesy on Aug 30, 2007 18:21:39 GMT 1, Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! How the hell did you lose $400? I bought 2 prints totalling $1480, both were refunded and I lost a grand total of 90p
Original Transaction
Date Type Status Details Amount
28 Aug. 2007 Payment To Faile Partially Refunded ... -$5,920.00 USD
Related Transactions
Date Type Status Details Amount
28 Aug. 2007 Charge from Credit Card Complete
Details ยฃ3,028.31 GBP
28 Aug. 2007 Currency Conversion Completed
Details -ยฃ3,028.31 GBP
28 Aug. 2007 Currency Conversion Completed
Details $5,920.00 USD
30 Aug. 2007 Refund Completed
Details $5,855.00 USD
30 Aug. 2007 Currency Conversion Completed
Details -$5,855.00 USD
30 Aug. 2007 Currency Conversion Completed
Details ยฃ2,827.43 GBP
30 Aug. 2007 Credit to Credit Card Completed
Details -ยฃ2,827.43 GBP
Total: -$65.00 USD
Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! How the hell did you lose $400? I bought 2 prints totalling $1480, both were refunded and I lost a grand total of 90p Original Transaction Date Type Status Details Amount 28 Aug. 2007 Payment To Faile Partially Refunded ... -$5,920.00 USD Related Transactions Date Type Status Details Amount 28 Aug. 2007 Charge from Credit Card Complete Details ยฃ3,028.31 GBP 28 Aug. 2007 Currency Conversion Completed Details -ยฃ3,028.31 GBP 28 Aug. 2007 Currency Conversion Completed Details $5,920.00 USD 30 Aug. 2007 Refund Completed Details $5,855.00 USD 30 Aug. 2007 Currency Conversion Completed Details -$5,855.00 USD 30 Aug. 2007 Currency Conversion Completed Details ยฃ2,827.43 GBP 30 Aug. 2007 Credit to Credit Card Completed Details -ยฃ2,827.43 GBP Total: -$65.00 USD |
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faile refund print , by Jamesy Wamesy on Aug 30, 2007 18:23:35 GMT 1, Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! did u chose to refund all your prints and your original then?
No they did it for me, that over 48hrs i have had to wait....
And why the FUCK have I just got 2 negs for my post.... This place really pisses me off sometimes...
J
Better be, the system they chose to adopt has just cost me $400... Not a happy Bunny!!! did u chose to refund all your prints and your original then? No they did it for me, that over 48hrs i have had to wait.... And why the FUCK have I just got 2 negs for my post.... This place really pisses me off sometimes... J |
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faile refund print , by mcnuts on Aug 30, 2007 18:26:47 GMT 1, did u chose to refund all your prints and your original then? No they did it for me, that over 48hrs i have had to wait.... And why the f**k have I just got 2 negs for my post.... This place really pisses me off sometimes... J
crap. so u had no luck at all with prints?
did u chose to refund all your prints and your original then? No they did it for me, that over 48hrs i have had to wait.... And why the f**k have I just got 2 negs for my post.... This place really pisses me off sometimes... J crap. so u had no luck at all with prints? |
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faile refund print , by stillborncrisps on Aug 30, 2007 18:39:50 GMT 1, Is there no way to challenge PayPal on all this?
I know they're impossible to get through to most of the time, but I've read how someone took them to the small claims court and PayPal settled up out of court just before the day. It was for about 200 quid.
And I would guess an army of people (must be a fair few on here who suffered) all demanding money back simultaneously would have more power than one lone sole.
Is there no way to challenge PayPal on all this?
I know they're impossible to get through to most of the time, but I've read how someone took them to the small claims court and PayPal settled up out of court just before the day. It was for about 200 quid.
And I would guess an army of people (must be a fair few on here who suffered) all demanding money back simultaneously would have more power than one lone sole.
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faile refund print , by manty on Aug 30, 2007 18:44:47 GMT 1, did u chose to refund all your prints and your original then? No they did it for me, that over 48hrs i have had to wait.... And why the f**k have I just got 2 negs for my post.... This place really pisses me off sometimes... J
Mate, that sucks
heres a + and i'll keep plussing til i forget :-)
did u chose to refund all your prints and your original then? No they did it for me, that over 48hrs i have had to wait.... And why the f**k have I just got 2 negs for my post.... This place really pisses me off sometimes... J Mate, that sucks heres a + and i'll keep plussing til i forget :-) |
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faile refund print , by bobbymeachamjr on Aug 30, 2007 18:44:48 GMT 1, goto www.paypalsucks.com
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sammyman
New Member
๐จ๏ธ 279
๐๐ป 6
February 2007
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faile refund print , by sammyman on Aug 30, 2007 18:53:52 GMT 1, I have had problems with Paypal so many times. Once they shut my account down and wouldn't open it until I did a mandatory credit check!
Froze thousands of dollars too.
I have had problems with Paypal so many times. Once they shut my account down and wouldn't open it until I did a mandatory credit check!
Froze thousands of dollars too.
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faile refund print , by mcnuts on Aug 30, 2007 18:58:35 GMT 1, i am going to look into a challenging them via my creditcard company and will let ppl know hwat happens. seems to me they are double dipping. Making money off of a canceled transaction.
i am going to look into a challenging them via my creditcard company and will let ppl know hwat happens. seems to me they are double dipping. Making money off of a canceled transaction.
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faile refund print , by bobbymeachamjr on Aug 30, 2007 19:18:43 GMT 1, ever notice when you pay by echeck the money is instantly taken from your bank but takes minimum of 3 days to post to your paypal account?
ever notice when you pay by echeck the money is instantly taken from your bank but takes minimum of 3 days to post to your paypal account?
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