zammo
New Member
Posts โข 99
Likes โข 0
February 2008
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advice please??, by zammo on Feb 28, 2008 20:26:52 GMT 1, hi earlier this week found a print (silver banksy flags) for just over 500 quid, it was what i was after and was advertised as in new condition and perfect with original receipt, so i settled just over the ยฃ500 mark which was fine
however when the print arrived no damage to packaging all rolled correctly and packaged correctly (or so it appeared...) when unpacked there was a large crease approx 3-4 cm in the top right hand corner
i paid by paypal and have sent messages to the seller who said it was perfect when it left him, now i am trying to be diplomatic and resolve this without getting messy
apart from the obvious paypal dispute is there any advise anyone can offer as i have never had this problem or situation before
Sorry for the long post!
hi earlier this week found a print (silver banksy flags) for just over 500 quid, it was what i was after and was advertised as in new condition and perfect with original receipt, so i settled just over the ยฃ500 mark which was fine
however when the print arrived no damage to packaging all rolled correctly and packaged correctly (or so it appeared...) when unpacked there was a large crease approx 3-4 cm in the top right hand corner
i paid by paypal and have sent messages to the seller who said it was perfect when it left him, now i am trying to be diplomatic and resolve this without getting messy
apart from the obvious paypal dispute is there any advise anyone can offer as i have never had this problem or situation before
Sorry for the long post!
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ยฉhief'
Junior Member
Posts โข 1,079
Likes โข 47
October 2006
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advice please??, by ยฉhief' on Feb 28, 2008 20:38:17 GMT 1, Alright Zammo? What you been up to since Grange Hill? You still on the gear?
Alright Zammo? What you been up to since Grange Hill? You still on the gear?
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Heavyconsumer
Junior Member
Posts โข 4,974
Likes โข 5
February 2008
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advice please??, by Heavyconsumer on Feb 28, 2008 20:52:12 GMT 1, 1st thing is, be polite and ask for a refund on the basis that the print was clearly damaged before sending. Threaten (politely and begrudgingly) to leave negative feedback if it's not resolved nicely and efficiently. Next step should be a paypal dispute (I think you have 30 days from sale to lodge a dispute, but check, that may have changed recently).
Most sellers are much more "obliging" once you threaten to leave neg' feedback. Most with loads of positives don't do this and this is why not to deal with people with low feedback. If he's not got too much feedback and gives a $hit about selling other stuff in future, he will not want the neg' point. That's the way to start. Then the Paypal dispute.... And of course, once it's over you should name and shame the seller here, to warn others. Unless anyone has any better advice.
Also, bear in mind that if it was sent Royal Mail Special Delivery (which most prints are), then it is insured up to ยฃ500, so worst case scenario, I guess you could bash the tube and make a claim. Luckily this print only cost you a monkey to start with, coulda been a lot worse! (not belittling your purchase, it's just that so many people are spending thousands these days!)
Good luck.
1st thing is, be polite and ask for a refund on the basis that the print was clearly damaged before sending. Threaten (politely and begrudgingly) to leave negative feedback if it's not resolved nicely and efficiently. Next step should be a paypal dispute (I think you have 30 days from sale to lodge a dispute, but check, that may have changed recently).
Most sellers are much more "obliging" once you threaten to leave neg' feedback. Most with loads of positives don't do this and this is why not to deal with people with low feedback. If he's not got too much feedback and gives a $hit about selling other stuff in future, he will not want the neg' point. That's the way to start. Then the Paypal dispute.... And of course, once it's over you should name and shame the seller here, to warn others. Unless anyone has any better advice.
Also, bear in mind that if it was sent Royal Mail Special Delivery (which most prints are), then it is insured up to ยฃ500, so worst case scenario, I guess you could bash the tube and make a claim. Luckily this print only cost you a monkey to start with, coulda been a lot worse! (not belittling your purchase, it's just that so many people are spending thousands these days!)
Good luck.
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zammo
New Member
Posts โข 99
Likes โข 0
February 2008
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advice please??, by zammo on Feb 28, 2008 21:05:47 GMT 1, thanks i have bought a few prints but never had this happen!, i am pretty gutted to say the least, the seller is adamant this happened in transit, but it just looked too well packaged i know accidents happen but it just doesnt look like it could..
and no i am off the gear and doing well, 
oh and i know i have been lucky with it and it could have been much much worse, i am gutted its happend as it was a print i have missed out a few times before, its sad i would have to resort to the bashing!!
thanks i have bought a few prints but never had this happen!, i am pretty gutted to say the least, the seller is adamant this happened in transit, but it just looked too well packaged i know accidents happen but it just doesnt look like it could.. and no i am off the gear and doing well, oh and i know i have been lucky with it and it could have been much much worse, i am gutted its happend as it was a print i have missed out a few times before, its sad i would have to resort to the bashing!! |
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Heavyconsumer
Junior Member
Posts โข 4,974
Likes โข 5
February 2008
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advice please??, by Heavyconsumer on Feb 28, 2008 21:15:06 GMT 1, Probably won't come to that. Bear in mind that prints can sort of stretch up and down while rolled in the tube also. If this happened and it got dropped or knocked on one end, perhaps a corner crease as you described could occur in transit. Think about it, perhaps the seller is not the devil after all. consider his/her feedback and goodstanding or lack thereof, before deciding 100% that they're dishonest. I've not yet sold anything on ebay, but would hate to send out a good print and have someone tell me it arrived damaged almost as much as being in your shoes!
For me, the key is communication and trying to help resolve things one way or another! Speak to members with lots of ebay exp' like Manchestermike, see what they think.
Probably won't come to that. Bear in mind that prints can sort of stretch up and down while rolled in the tube also. If this happened and it got dropped or knocked on one end, perhaps a corner crease as you described could occur in transit. Think about it, perhaps the seller is not the devil after all. consider his/her feedback and goodstanding or lack thereof, before deciding 100% that they're dishonest. I've not yet sold anything on ebay, but would hate to send out a good print and have someone tell me it arrived damaged almost as much as being in your shoes!
For me, the key is communication and trying to help resolve things one way or another! Speak to members with lots of ebay exp' like Manchestermike, see what they think.
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zammo
New Member
Posts โข 99
Likes โข 0
February 2008
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advice please??, by zammo on Feb 29, 2008 1:08:19 GMT 1, oh i know this may not be his fault thats why i didnt want it to get messy as he has good feedback, and he was very promt and delivered as promised, thats why i was just after advise really, i didnt want to go guns blazing if i had been a dumbass and missed something obvious
thanks for your help everyone, its much appreciated
oh i know this may not be his fault thats why i didnt want it to get messy as he has good feedback, and he was very promt and delivered as promised, thats why i was just after advise really, i didnt want to go guns blazing if i had been a dumbass and missed something obvious
thanks for your help everyone, its much appreciated
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curiousgeorge
Junior Member
Posts โข 5,833
Likes โข 1,091
March 2007
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advice please??, by curiousgeorge on Feb 29, 2008 14:14:45 GMT 1, Worth noting, whenever you sign for anything.ALWAYS put in brackets (UNCHECKED)
I'm not 100% certain, but if i was signed for RM could use this as a reason not to pay out if a dispute should occur.
Good luck
"generic JUST SAY NO "
Worth noting, whenever you sign for anything.ALWAYS put in brackets (UNCHECKED)
I'm not 100% certain, but if i was signed for RM could use this as a reason not to pay out if a dispute should occur.
Good luck
"generic JUST SAY NO "
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