bencotton
New Member
Posts โข 19
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November 2006
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Royal Mail Nightmare, by bencotton on Jan 24, 2008 12:24:16 GMT 1,
Maybe you guys can shed some light on this little quandry I have got myself into.
Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought.
I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered.
The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation.
What to do??
Maybe you guys can shed some light on this little quandry I have got myself into.
Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought.
I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered.
The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation.
What to do??
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Royal Mail Nightmare, by graeme501 on Jan 24, 2008 12:30:45 GMT 1, i had the exact same situation with a dface saddo print, same situation but for much less value - ยฃ150
in the end we agree'd that he would give me ยฃ75 back and we would both leave it at that as royal mail are a nightmare 2 deal with
the problem here is that the buyer has not recieved his print, and paypal will side with him, and issue him a refund
i had the exact same situation with a dface saddo print, same situation but for much less value - ยฃ150
in the end we agree'd that he would give me ยฃ75 back and we would both leave it at that as royal mail are a nightmare 2 deal with
the problem here is that the buyer has not recieved his print, and paypal will side with him, and issue him a refund
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carl
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September 2011
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Royal Mail Nightmare, by carl on Jan 24, 2008 12:31:40 GMT 1, Refund him and consider this a lesson, Its crazy that you didnt insure it and sounds like you checked the listing afterwards and thought thank god I didnt tick that box! It sounds to me that your concious is not clear. Refund him and it will be!
By the way, im not the buyer!!
Good luck
Refund him and consider this a lesson, Its crazy that you didnt insure it and sounds like you checked the listing afterwards and thought thank god I didnt tick that box! It sounds to me that your concious is not clear. Refund him and it will be!
By the way, im not the buyer!!
Good luck
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seidbereit
Junior Member
Posts โข 1,743
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November 2007
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Royal Mail Nightmare, by seidbereit on Jan 24, 2008 12:32:42 GMT 1, The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time.
Was it a signed-for delivery?
The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time.
Was it a signed-for delivery?
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pezlow
Junior Member
Posts โข 5,388
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January 2007
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Royal Mail Nightmare, by pezlow on Jan 24, 2008 12:34:19 GMT 1, Refunding the buyer is the only way to go. How much did you charge for shipping? To send a special delivery item in a tube with ยฃ2,500 insurance is less than ยฃ10.
If you charged him postage at cost then fair enough but I am often amazed by ebay sellers that charge ยฃ10 for postage then send recorded
Refunding the buyer is the only way to go. How much did you charge for shipping? To send a special delivery item in a tube with ยฃ2,500 insurance is less than ยฃ10. If you charged him postage at cost then fair enough but I am often amazed by ebay sellers that charge ยฃ10 for postage then send recorded
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carl
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September 2011
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Royal Mail Nightmare, by carl on Jan 24, 2008 12:34:59 GMT 1, The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time. Was it a signed-for delivery?
That is not a long time! Ok, take two weeks to complain and you may be in the frame for stealing the print. Is that what you are saying?
The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time. Was it a signed-for delivery? That is not a long time! Ok, take two weeks to complain and you may be in the frame for stealing the print. Is that what you are saying?
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carl
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September 2011
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Royal Mail Nightmare, by carl on Jan 24, 2008 12:35:54 GMT 1, Refunding the buyer is the only way to go.
Here speaks the voice of reason!
Refunding the buyer is the only way to go. Here speaks the voice of reason!
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Royal Mail Nightmare, by manchestermike on Jan 24, 2008 12:38:46 GMT 1, I agree...
It's a hard lesson, but refund him dude
I agree...
It's a hard lesson, but refund him dude
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Royal Mail Nightmare, by graeme501 on Jan 24, 2008 12:39:20 GMT 1, i know of a rather interesting story
some1 i know sold a coloured trolleys on ebay for around ยฃ2000 when the prices where around that, the man paid, and said he would get in touch with a delivery address when he gets back from north korea in a week or something
that was last year and he hasnt heard back from the guy despite numerous emails and his account has remained inactive since he purchased, but did send the money
any1 know of a banksy collector that has been in n.korea ?
i know of a rather interesting story
some1 i know sold a coloured trolleys on ebay for around ยฃ2000 when the prices where around that, the man paid, and said he would get in touch with a delivery address when he gets back from north korea in a week or something
that was last year and he hasnt heard back from the guy despite numerous emails and his account has remained inactive since he purchased, but did send the money
any1 know of a banksy collector that has been in n.korea ?
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pezlow
Junior Member
Posts โข 5,388
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January 2007
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Royal Mail Nightmare, by pezlow on Jan 24, 2008 12:40:24 GMT 1, ps - if you have asked him to "get a refund from paypal" then that refund will be coming from you anyway
ps - if you have asked him to "get a refund from paypal" then that refund will be coming from you anyway
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Royal Mail Nightmare, by graeme501 on Jan 24, 2008 12:40:36 GMT 1, i realise this sounds like a 'my friend' story, this is not about me, this is an actual friend
i realise this sounds like a 'my friend' story, this is not about me, this is an actual friend
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klyde
Junior Member
Posts โข 1,125
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May 2007
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Royal Mail Nightmare, by klyde on Jan 24, 2008 12:40:46 GMT 1, Maybe you guys can shed some light on this little quandry I have got myself into. Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought. I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered. The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation. What to do??
What do you mean, what to do?
Pay him his money back and take the loss on the chin!
Its entirely your fault for not insuring it.
Maybe you guys can shed some light on this little quandry I have got myself into. Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought. I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered. The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation. What to do?? What do you mean, what to do? Pay him his money back and take the loss on the chin! Its entirely your fault for not insuring it.
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Royal Mail Nightmare, by wezzley on Jan 24, 2008 12:43:43 GMT 1, lol g501 that is a mad story....hope they buyer is ok......noth korea...blimey....only about 1,000 westerners visit each year...he's probably in solitary or something and your mate will gt a knock on the door in 20 years...!
lol g501 that is a mad story....hope they buyer is ok......noth korea...blimey....only about 1,000 westerners visit each year...he's probably in solitary or something and your mate will gt a knock on the door in 20 years...!
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rolyateel
New Member
Posts โข 600
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October 2006
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Royal Mail Nightmare, by rolyateel on Jan 24, 2008 12:44:05 GMT 1, Maybe you guys can shed some light on this little quandry I have got myself into. Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought. I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered. The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation. What to do??
I think you'll have to end up repaying him You may need to check with Paypal as you did conform with their stipulation of having proof of sending, but even if they cough up, it'll probably be a max of ยฃ500 leaving you out of pocket for the rest. Consider it a lesson learnt Anything worth over/near ยฃ100 I send special delivery, it's just not worth the risk
Maybe you guys can shed some light on this little quandry I have got myself into. Over Christmas I sold a print on ebay. The buyer paid for the print and the print was sent out recorded delivery. A couple of weeks later the buyer got in touch asking when I was going to send the print out. Surprised I told him that I already had sent it and contacted Royal Mail with the Tracking No. to investigate. They checked it out and then apologised saying that the item was missing. It has since not turned up. They then informed me that the maximum compensation the post office can offer is ยฃ35! The print was sold for over ยฃ1000. I realise now that I should have sent it Special Delivery (stupid I guess) but never having had a problem with Delivery before always assumed Recorded was fine and safe and had never given it much thought. I re-checked my ebay listing page and under postage instructions I have not stipulated that it will be sent recorded/not recorded/special or anything else, I just offer a flat charge and underneath it says No Insurance is offered. The buyer is obvioulsy screwing as I would be in his situation as his print has not turned up and he has paid a large sum of money at the moment for nothing and I feel very bad about this. My question is what is the right thing to do now. He wants a full refund but I have paid for the print and sent it so I will obviously be considerably out of pocket if I do this. Furthermore if it states 'No Insurance' on my listing should he have contacted me prior to sending to arrange for the item to be sent out with approapiate insurance. I have asked him to get a refund from paypal or his insurance company but he is not happy about this and I am not sure of the next step. Ebay have said it is out of there hands as they can see both sides of the story and do not have a policy in place to deal with this situation. What to do?? I think you'll have to end up repaying him You may need to check with Paypal as you did conform with their stipulation of having proof of sending, but even if they cough up, it'll probably be a max of ยฃ500 leaving you out of pocket for the rest. Consider it a lesson learnt Anything worth over/near ยฃ100 I send special delivery, it's just not worth the risk
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bencotton
New Member
Posts โข 19
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November 2006
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Royal Mail Nightmare, by bencotton on Jan 24, 2008 12:44:46 GMT 1, Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery?
Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery?
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Montubu7
Junior Member
Posts โข 2,196
Likes โข 5
November 2006
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Royal Mail Nightmare, by Montubu7 on Jan 24, 2008 12:46:01 GMT 1, If he goes to paypal they will refund him from you as you cannot prove its been delivered..
Not specifically aimed at you but i am often amazed when posting anything of value people dont check out all the options 1st ensuring that its fully covered in case of loss/damage.
If he goes to paypal they will refund him from you as you cannot prove its been delivered..
Not specifically aimed at you but i am often amazed when posting anything of value people dont check out all the options 1st ensuring that its fully covered in case of loss/damage.
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Royal Mail Nightmare, by jonpud on Jan 24, 2008 12:46:12 GMT 1, Out of interest, did you know that even if you had sent it special delivery, insured to ยฃ2000, it isn't worth a thing!!
The PO only insure the package and the material inside, ie the paper the print is printed on! They do not insure the artwork itself!!!!!!!!!!
I was going to send a signed Napalm to Andipa Gallery, I checked out the insurance situation as the print was worth ยฃ5.5k, EVERYWHERE I tried stated that they only insure art for the paper it is printed on!! In this instance, package and paper ยฃ8.00!!
I hand delivered it and got the guy to open it and sign for it in perfect condition.
It's the ONLY way to buy and sell these days to ensure both parties peace of mind. I have travelled all over the country to buy art, you get to see what you buy before handing over the cash and it's worth it for piece of mind! Only this Tuesday I travelled to London, bought a signed Flyiong Copper from a forum member in Kings Cross. then travelled to Shorditch and sold an unsigned Flying Copper to another member, signed documentation was exchanged on both deals, everyone happy!! Read the smallprint and f**k the Royal Mail!!!
Out of interest, did you know that even if you had sent it special delivery, insured to ยฃ2000, it isn't worth a thing!!
The PO only insure the package and the material inside, ie the paper the print is printed on! They do not insure the artwork itself!!!!!!!!!!
I was going to send a signed Napalm to Andipa Gallery, I checked out the insurance situation as the print was worth ยฃ5.5k, EVERYWHERE I tried stated that they only insure art for the paper it is printed on!! In this instance, package and paper ยฃ8.00!!
I hand delivered it and got the guy to open it and sign for it in perfect condition.
It's the ONLY way to buy and sell these days to ensure both parties peace of mind. I have travelled all over the country to buy art, you get to see what you buy before handing over the cash and it's worth it for piece of mind! Only this Tuesday I travelled to London, bought a signed Flyiong Copper from a forum member in Kings Cross. then travelled to Shorditch and sold an unsigned Flying Copper to another member, signed documentation was exchanged on both deals, everyone happy!! Read the smallprint and f**k the Royal Mail!!!
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Royal Mail Nightmare, by graeme501 on Jan 24, 2008 12:47:04 GMT 1, lol g501 that is a mad story....hope they buyer is ok......noth korea...blimey....only about 1,000 westerners visit each year...he's probably in solitary or something and your mate will gt a knock on the door in 20 years...!
i have no idea if he was korean or a westerner, i dont know all the details, but north korea isnt the safest place to go ....
lol g501 that is a mad story....hope they buyer is ok......noth korea...blimey....only about 1,000 westerners visit each year...he's probably in solitary or something and your mate will gt a knock on the door in 20 years...! i have no idea if he was korean or a westerner, i dont know all the details, but north korea isnt the safest place to go ....
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Royal Mail Nightmare, by jonpud on Jan 24, 2008 12:48:38 GMT 1, Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery? Out of interest, how much did you pay for the print in the first place, because thats how much you are out of pocket!! So probably not as bad as you first thought!! ;D
Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery? Out of interest, how much did you pay for the print in the first place, because thats how much you are out of pocket!! So probably not as bad as you first thought!! ;D
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Montubu7
Junior Member
Posts โข 2,196
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November 2006
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Royal Mail Nightmare, by Montubu7 on Jan 24, 2008 12:49:39 GMT 1, Out of interest, did you know that even if you had sebt it special delivery, insured to ยฃ2000, it isn't worth a thing!! The PO only insure the package and the material inside, ie the paper the print is printed on! They do not insure the artwork itself!!!!!!!!!! I was going to send a signed Napalm to Andipa Gallery, I checked out the insurance situation as the print was worth ยฃ5.5k, EVERYWHERE I tried stated that they only insure art for the paper it is printed on!! In this instance, package and paper ยฃ8.00!! I hand delivered it and got the guy to open it and sign for it in perfect condition. It's the ONLY way to buy and sell these days to ensure both parties peace of mind. I have travelled all over the country to buy art, you get to see what you buy before handing over the cash and it's worth it for piece of mind! Only this Tuesday I travelled to London, bought a signed Flyiong Copper from a forum member in Kings Cross. then travelled to Shorditch and sold an unsigned Flying Copper to another member, signed documentation was exchanged on both deals, everyone happy!! Read the smallprint and f**k the Royal Mail!!!
Not quite sure on your opening comment but i have recieved refunds from Royal mail for ยฃ240(ish) , ยฃ700 & ยฃ1000+ for damaged/missing art.
Out of interest, did you know that even if you had sebt it special delivery, insured to ยฃ2000, it isn't worth a thing!! The PO only insure the package and the material inside, ie the paper the print is printed on! They do not insure the artwork itself!!!!!!!!!! I was going to send a signed Napalm to Andipa Gallery, I checked out the insurance situation as the print was worth ยฃ5.5k, EVERYWHERE I tried stated that they only insure art for the paper it is printed on!! In this instance, package and paper ยฃ8.00!! I hand delivered it and got the guy to open it and sign for it in perfect condition. It's the ONLY way to buy and sell these days to ensure both parties peace of mind. I have travelled all over the country to buy art, you get to see what you buy before handing over the cash and it's worth it for piece of mind! Only this Tuesday I travelled to London, bought a signed Flyiong Copper from a forum member in Kings Cross. then travelled to Shorditch and sold an unsigned Flying Copper to another member, signed documentation was exchanged on both deals, everyone happy!! Read the smallprint and f**k the Royal Mail!!! Not quite sure on your opening comment but i have recieved refunds from Royal mail for ยฃ240(ish) , ยฃ700 & ยฃ1000+ for damaged/missing art.
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BunnyBoiler
New Member
Posts โข 416
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December 2006
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Royal Mail Nightmare, by BunnyBoiler on Jan 24, 2008 12:49:41 GMT 1, I think it was your mistake for not sending it with insurance. Sorry.
I think it was your mistake for not sending it with insurance. Sorry.
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carl
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September 2011
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Royal Mail Nightmare, by carl on Jan 24, 2008 12:50:01 GMT 1, Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery?
This is a small claim and you would lose, Paypal refund him, you lose. You must be gutted and I really understand that but why oh why did you send it like that!
Go and give him a refund!
Does anyone know legally where i stand on this. ยฃ1000+ is a lot of cash to drop when i have lived up to my side of the bargain in sending out the print recorded delivery? This is a small claim and you would lose, Paypal refund him, you lose. You must be gutted and I really understand that but why oh why did you send it like that! Go and give him a refund!
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Harveyn
Forum Guardian
Full Member
Posts โข 7,726
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July 2007
Staff Member
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Royal Mail Nightmare, by Harveyn on Jan 24, 2008 12:51:29 GMT 1, You have to pay him the money without question.
If he paid by paypal they will refund him anyway.
How much did you pay for the print in the first place? Looking at it this way may soften the blow. Also keep pushing Royal Mail to find it as often things turn up several months after the event.
Interestingly I found this out recently. Royal mail no longer accept packages longer than 900mm (+ 200 for twice the diameter) posted within the UK. You can send it Parcel Force but they have a very low insurance limit and you can send it as a special package Royal Mail for the correct insurance limit but it is not tracked or signed for. Complete pain. I had to send a print by DHL this week insured for ยฃ5k and it cost me ยฃ75 for the insurance.
But I can tell you one thing I would not have sent it without insurance.
You have to pay him the money without question.
If he paid by paypal they will refund him anyway.
How much did you pay for the print in the first place? Looking at it this way may soften the blow. Also keep pushing Royal Mail to find it as often things turn up several months after the event.
Interestingly I found this out recently. Royal mail no longer accept packages longer than 900mm (+ 200 for twice the diameter) posted within the UK. You can send it Parcel Force but they have a very low insurance limit and you can send it as a special package Royal Mail for the correct insurance limit but it is not tracked or signed for. Complete pain. I had to send a print by DHL this week insured for ยฃ5k and it cost me ยฃ75 for the insurance.
But I can tell you one thing I would not have sent it without insurance.
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Royal Mail Nightmare, by mcnuts on Jan 24, 2008 12:51:39 GMT 1, If he goes to paypal they will refund him from you as you cannot prove its been delivered.. Not specifically aimed at you but i am often amazed when posting anything of value people dont check out all the options 1st ensuring that its fully covered in case of loss/damage.
totally agree. i have shipped some stuff and have had to pay more on shipping than I charged (my fault as I hate ppl who charge too much for shipping on ebay) to make sure the piece was insured and signed for. My god man, the extra cost of ยฃ5 GBP on shipping when sending something worth over ยฃ1K seems mad not to take the extra step. Lesson learned i guess. I'd refund him before he goes through ebay and or other means. No need to string him along because of your mistake. take it on the chin.
If he goes to paypal they will refund him from you as you cannot prove its been delivered.. Not specifically aimed at you but i am often amazed when posting anything of value people dont check out all the options 1st ensuring that its fully covered in case of loss/damage. totally agree. i have shipped some stuff and have had to pay more on shipping than I charged (my fault as I hate ppl who charge too much for shipping on ebay) to make sure the piece was insured and signed for. My god man, the extra cost of ยฃ5 GBP on shipping when sending something worth over ยฃ1K seems mad not to take the extra step. Lesson learned i guess. I'd refund him before he goes through ebay and or other means. No need to string him along because of your mistake. take it on the chin.
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pezlow
Junior Member
Posts โข 5,388
Likes โข 254
January 2007
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Royal Mail Nightmare, by pezlow on Jan 24, 2008 12:52:06 GMT 1, Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it.
It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200.
Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it.
It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200.
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Royal Mail Nightmare, by jonpud on Jan 24, 2008 12:52:31 GMT 1, It's ok for POW to send them out, because they are only worth money once they have been delivered in perfect condition to you. up untill then they are just a piece of paper to the printers!!
Soon knock out another copy for those lost and damaged for a few quid!!
It's ok for POW to send them out, because they are only worth money once they have been delivered in perfect condition to you. up untill then they are just a piece of paper to the printers!! Soon knock out another copy for those lost and damaged for a few quid!!
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Royal Mail Nightmare, by jonpud on Jan 24, 2008 12:56:13 GMT 1, Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it. It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200.
I am only repeating what I was told by the local post Office and then confirmed by the main sorting office at the time! I will look into further and try and get something in writing from the P.O. on this subject and report back!
Just seems if they can shirk responsibility in any way then they will!!
Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it. It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200. I am only repeating what I was told by the local post Office and then confirmed by the main sorting office at the time! I will look into further and try and get something in writing from the P.O. on this subject and report back! Just seems if they can shirk responsibility in any way then they will!!
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seidbereit
Junior Member
Posts โข 1,743
Likes โข 5
November 2007
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Royal Mail Nightmare, by seidbereit on Jan 24, 2008 12:56:33 GMT 1, The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time. Was it a signed-for delivery? That is not a long time! Ok, take two weeks to complain and you may be in the frame for stealing the print. Is that what you are saying?
Not saying anything like that, just seems a long time to wait for delivery before checking up on it if you've just paid a grand.
Only noticed on re-reading the original post that he already mentioned it being recorded delivery so I suppose it can be ruled out that he'd already received it and was claiming not to have. Sending it without insurance though just sounds like madness... preprogrammed to go wrong.
The buyer took a couple of weeks to ask you when the print would be sent? Seems like a long time. Was it a signed-for delivery? That is not a long time! Ok, take two weeks to complain and you may be in the frame for stealing the print. Is that what you are saying? Not saying anything like that, just seems a long time to wait for delivery before checking up on it if you've just paid a grand. Only noticed on re-reading the original post that he already mentioned it being recorded delivery so I suppose it can be ruled out that he'd already received it and was claiming not to have. Sending it without insurance though just sounds like madness... preprogrammed to go wrong.
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funster
Junior Member
Posts โข 2,256
Likes โข 0
October 2006
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Royal Mail Nightmare, by funster on Jan 24, 2008 12:57:36 GMT 1, You must refund him. I think its almost unquestionable. Out of interest - what did you charge him for the postage when he bought the print?
You must refund him. I think its almost unquestionable. Out of interest - what did you charge him for the postage when he bought the print?
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pezlow
Junior Member
Posts โข 5,388
Likes โข 254
January 2007
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Royal Mail Nightmare, by pezlow on Jan 24, 2008 13:01:03 GMT 1, Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it. It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200. I am only repeating what I was told by the local post Office and then confirmed by the main sorting office at the time! I will look into further and try and get something in writing from the P.O. on this subject and report back! Just seems if they can shirk responsibility in any way then they will!!
I'd certainly be interested to hear what they say.
Is that right PUD. I bought a Borf print off ebay from a WK forum member before xmas. He sent it in a nice thick tube but even then the postie managed to put a huge dent in it. It was sent Special delivery all insured. He made an insurance claim through the royal mail and, although it took some time, they eventually paid him out by cheque a couple of days ago for the full ebay selling fee - just over ยฃ200. I am only repeating what I was told by the local post Office and then confirmed by the main sorting office at the time! I will look into further and try and get something in writing from the P.O. on this subject and report back! Just seems if they can shirk responsibility in any way then they will!! I'd certainly be interested to hear what they say.
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