scud80
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Posts โข 89
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September 2006
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damaged print estimate, by scud80 on Jan 18, 2007 2:50:16 GMT 1, i recently bought an unsigned hmv on ebay and it arrived damaged. the tube it was sent in was totally inadequate (the walls were maybe half or 3/4 of the thickness of those used by POW) and got dented in transit which damaged the print inside. the damage isn't what i'd call severe, but it's easily noticeable in 4 places (two of which are about 8cm long). in addition to this, the print was wrapped in newspaper and not prevented from rubbing against itself so there was a little bit of ink transfer from the front of the print to the edge of the back where it was rolled.
so, my question is ... how much of a refund do you think would be appropriate for this transaction (as a percentage)? the print wasn't insured ... actually insured shipping wasn't given to me as an option.
i recently bought an unsigned hmv on ebay and it arrived damaged. the tube it was sent in was totally inadequate (the walls were maybe half or 3/4 of the thickness of those used by POW) and got dented in transit which damaged the print inside. the damage isn't what i'd call severe, but it's easily noticeable in 4 places (two of which are about 8cm long). in addition to this, the print was wrapped in newspaper and not prevented from rubbing against itself so there was a little bit of ink transfer from the front of the print to the edge of the back where it was rolled.
so, my question is ... how much of a refund do you think would be appropriate for this transaction (as a percentage)? the print wasn't insured ... actually insured shipping wasn't given to me as an option.
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notitle
New Member
Posts โข 427
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October 2006
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damaged print estimate, by notitle on Jan 18, 2007 3:09:54 GMT 1, that's shocking!
not sure what the process is for sorting yourself out here. technically you should have asked for the shipping to be insured, and if he declined you should have walked away. he doesn't have to offer it. however i'm not sure if he can be done for not packaging the print properly? have you contacted him about it, is he willing to compensate?
there might be some useful help sections on ebay, but I can't believe he didn't give you the option of special delivery at ยฃ5-ยฃ8 (which i'm guessing you paid roughly for uninsured).
unlucky, but good luck.
that's shocking!
not sure what the process is for sorting yourself out here. technically you should have asked for the shipping to be insured, and if he declined you should have walked away. he doesn't have to offer it. however i'm not sure if he can be done for not packaging the print properly? have you contacted him about it, is he willing to compensate?
there might be some useful help sections on ebay, but I can't believe he didn't give you the option of special delivery at ยฃ5-ยฃ8 (which i'm guessing you paid roughly for uninsured).
unlucky, but good luck.
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scud80
New Member
Posts โข 89
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September 2006
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damaged print estimate, by scud80 on Jan 18, 2007 3:59:33 GMT 1, i guess one of my points is that whether it's insured or not, the print should be packaged properly especially considering the value of the print. if somebody just rolled a print up in paper and mailed it i would certainly consider them liable for the damage, and it's just a matter of degrees. uninsured shipping is not a big deal if a sufficiently thick tube is used (i typically don't insure packages unless they're at least 2000usd since i package well, and in the remote chance that damage occurs i would work with the buyer to come to an agreeable conclusion). his initial response was that he wasn't going to do anything about it. if he maintains that position then i'll have to file a complaint through paypal ... i was just hoping to get some sort of idea of how much of a refund i should potentially ask for in compensation.
i guess one of my points is that whether it's insured or not, the print should be packaged properly especially considering the value of the print. if somebody just rolled a print up in paper and mailed it i would certainly consider them liable for the damage, and it's just a matter of degrees. uninsured shipping is not a big deal if a sufficiently thick tube is used (i typically don't insure packages unless they're at least 2000usd since i package well, and in the remote chance that damage occurs i would work with the buyer to come to an agreeable conclusion). his initial response was that he wasn't going to do anything about it. if he maintains that position then i'll have to file a complaint through paypal ... i was just hoping to get some sort of idea of how much of a refund i should potentially ask for in compensation.
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damaged print estimate, by numusic on Jan 18, 2007 9:36:44 GMT 1, i recently bought an unsigned hmv on ebay and it arrived damaged. the tube it was sent in was totally inadequate (the walls were maybe half or 3/4 of the thickness of those used by POW) and got dented in transit which damaged the print inside. the damage isn't what i'd call severe, but it's easily noticeable in 4 places (two of which are about 8cm long). in addition to this, the print was wrapped in newspaper and not prevented from rubbing against itself so there was a little bit of ink transfer from the front of the print to the edge of the back where it was rolled. so, my question is ... how much of a refund do you think would be appropriate for this transaction (as a percentage)? the print wasn't insured ... actually insured shipping wasn't given to me as an option.
Difficult one if you signed for it, it could mean you signed for it as being delivered in good condition, this releases the postal service used from any liabilitiy. Have you spoken to the seller ? I mailed a Banksy to the US which was damaged in transit. So I refunded the money, seemed the rioght thing to do. It should never be the receivers problem IMO. If you have no luck then try for a full refund through paypal or your credit card company.
i recently bought an unsigned hmv on ebay and it arrived damaged. the tube it was sent in was totally inadequate (the walls were maybe half or 3/4 of the thickness of those used by POW) and got dented in transit which damaged the print inside. the damage isn't what i'd call severe, but it's easily noticeable in 4 places (two of which are about 8cm long). in addition to this, the print was wrapped in newspaper and not prevented from rubbing against itself so there was a little bit of ink transfer from the front of the print to the edge of the back where it was rolled. so, my question is ... how much of a refund do you think would be appropriate for this transaction (as a percentage)? the print wasn't insured ... actually insured shipping wasn't given to me as an option. Difficult one if you signed for it, it could mean you signed for it as being delivered in good condition, this releases the postal service used from any liabilitiy. Have you spoken to the seller ? I mailed a Banksy to the US which was damaged in transit. So I refunded the money, seemed the rioght thing to do. It should never be the receivers problem IMO. If you have no luck then try for a full refund through paypal or your credit card company. |
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BME
New Member
Posts โข 799
Likes โข 74
December 2006
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damaged print estimate, by BME on Jan 18, 2007 11:34:49 GMT 1, I sent a print that was slightly damaged in transit a while ago. The buyer requested a 20% refund and provided pictures. I simply paid up, I think it's only fair.
I sent a print that was slightly damaged in transit a while ago. The buyer requested a 20% refund and provided pictures. I simply paid up, I think it's only fair.
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kentrfc1
New Member
Posts โข 12
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October 2006
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damaged print estimate, by kentrfc1 on Jan 18, 2007 13:02:58 GMT 1, how nice, you sent a print that was damaged..........
how nice, you sent a print that was damaged..........
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BME
New Member
Posts โข 799
Likes โข 74
December 2006
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damaged print estimate, by BME on Jan 18, 2007 13:21:01 GMT 1, oops- you know what I mean  I sent a print that was in perfect condition. Unfortunately, it was later damaged during transit. I reimbursed the buyer 20% of the purchase price as he requested.
oops- you know what I mean I sent a print that was in perfect condition. Unfortunately, it was later damaged during transit. I reimbursed the buyer 20% of the purchase price as he requested. |
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scud80
New Member
Posts โข 89
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September 2006
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damaged print estimate, by scud80 on Jan 18, 2007 15:08:36 GMT 1, i actually didn't sign for it ... it was supposed to be sent via registered delivery but it was just left by my front door when i got home. thanks for the input.
i actually didn't sign for it ... it was supposed to be sent via registered delivery but it was just left by my front door when i got home. thanks for the input.
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Michael Jacob
Artist
Junior Member
Posts โข 2,049
Likes โข 29
October 2006
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damaged print estimate, by Michael Jacob on Jan 18, 2007 15:19:34 GMT 1, I would try and return it for a full refund. In the long run, damaged prints dont hold thier value. I collect art. I have some Warhols, Chagalls and a Picasso. I only collect less than perfect ones, becuase thats all I can afford. The art collecting community really like mint condition pieces. Its just like coins or baseball cards... the mint ones command the most by far! How can you be responsible for it, it you never had it in your possesion? IMO its the property of the seller until you get it. If they wont take a return, try to get as much as possible knocked off.
I would try and return it for a full refund. In the long run, damaged prints dont hold thier value. I collect art. I have some Warhols, Chagalls and a Picasso. I only collect less than perfect ones, becuase thats all I can afford. The art collecting community really like mint condition pieces. Its just like coins or baseball cards... the mint ones command the most by far! How can you be responsible for it, it you never had it in your possesion? IMO its the property of the seller until you get it. If they wont take a return, try to get as much as possible knocked off.
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BME
New Member
Posts โข 799
Likes โข 74
December 2006
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damaged print estimate, by BME on Jan 18, 2007 15:35:58 GMT 1, Warhols, Chagalls and Picassos! Let me know if you want to trade for a flags!!
Warhols, Chagalls and Picassos! Let me know if you want to trade for a flags!! |
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Mobu
New Member
Posts โข 422
Likes โข 10
October 2006
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damaged print estimate, by Mobu on Jan 19, 2007 15:00:46 GMT 1, Hey,
that is very unfortunate. I had a similar experience wheni bought "I fought the law" which was not put in a heavy duty roll and so it got damaged by royal mail, who apparently just put heavy items on top of poster rolls... smart eh?
Anyways luckily it was insured and I got a full refund from the seller. The problem is that without insurance you will not be able to get anything in terms of compensation back, unless its from the seller, because on the royal mail website, they state how things should be packed... (just to seal up their end)
it was a pain to go though and I am sure you have to also... Shame for the persons involved and shame for the print itself.
Mo
Hey,
that is very unfortunate. I had a similar experience wheni bought "I fought the law" which was not put in a heavy duty roll and so it got damaged by royal mail, who apparently just put heavy items on top of poster rolls... smart eh?
Anyways luckily it was insured and I got a full refund from the seller. The problem is that without insurance you will not be able to get anything in terms of compensation back, unless its from the seller, because on the royal mail website, they state how things should be packed... (just to seal up their end)
it was a pain to go though and I am sure you have to also... Shame for the persons involved and shame for the print itself.
Mo
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Mobu
New Member
Posts โข 422
Likes โข 10
October 2006
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damaged print estimate, by Mobu on Jan 19, 2007 15:02:29 GMT 1, Although if you didnt sign for it you might have a case against the courrier... I would get clued up!
Although if you didnt sign for it you might have a case against the courrier... I would get clued up!
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ยฎat
Junior Member
Posts โข 1,273
Likes โข 146
October 2006
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damaged print estimate, by ยฎat on Jan 19, 2007 15:49:42 GMT 1, i actually didn't sign for it ... it was supposed to be sent via registered delivery but it was just left by my front door when i got home. thanks for the input.
Therefore it never arrived.....
i actually didn't sign for it ... it was supposed to be sent via registered delivery but it was just left by my front door when i got home. thanks for the input. Therefore it never arrived..... |
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I sent a print that was in perfect condition. Unfortunately, it was later damaged during transit. I reimbursed the buyer 20% of the purchase price as he requested. 
