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Damaged Goods - Advice Appreciated

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me7777
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🗨️ 433
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January 2011

Damaged Goods - Advice Appreciated

Aug 31, 2011 20:48:09 GMT 1

Quote PM

Damaged Goods - Advice Appreciated, by me7777 on Aug 31, 2011 20:48:09 GMT 1, I have been a bit stupid and would apperciate advice how to proceed with my situation.
I bought a print on metal from an ebay member mid June which arrived damaged, I got plenty photos and spoke to seller by phone before purchase so I know there was no damage before it was sent - as soon as it arrived I contacted the seller who immediatley put a compensation claim in with pacelforce as he had sensibly paid for insurance, I also got paperwork sent to me to complete and return, the seller lined up a replacement print from another source(reputable dealer who I have bought from previously) and we agreed that once he got his compensation from Parcelforce that he would pay for it and have it sent to me. Parcelforce took a very long time to process the compensation claim, never inspected the print and have now refused compensation - the seller has spent the cash and now claims he has no funds to refund me - I have contacted ebay but foolishly I have missed their 45 deadline for claims and they will not help. What should I do, is legal proceedings the anwer?

I have been a bit stupid and would apperciate advice how to proceed with my situation.
I bought a print on metal from an ebay member mid June which arrived damaged, I got plenty photos and spoke to seller by phone before purchase so I know there was no damage before it was sent - as soon as it arrived I contacted the seller who immediatley put a compensation claim in with pacelforce as he had sensibly paid for insurance, I also got paperwork sent to me to complete and return, the seller lined up a replacement print from another source(reputable dealer who I have bought from previously) and we agreed that once he got his compensation from Parcelforce that he would pay for it and have it sent to me. Parcelforce took a very long time to process the compensation claim, never inspected the print and have now refused compensation - the seller has spent the cash and now claims he has no funds to refund me - I have contacted ebay but foolishly I have missed their 45 deadline for claims and they will not help. What should I do, is legal proceedings the anwer?

Last Edit: Aug 31, 2011 20:49:04 GMT 1 by me7777

curiousgeorge Junior Member 🗨️ 5,833 👍🏻 1,091 March 2007	Damaged Goods - Advice Appreciated Aug 31, 2011 21:34:20 GMT 1 Quote PM Select Post Deselect Post Link to Post Back to Top Damaged Goods - Advice Appreciated, by curiousgeorge on Aug 31, 2011 21:34:20 GMT 1, Ask parcelforce for a reason in not paying for the insured item(via letter, send recorded) Ask parcelforce for a reason in not paying for the insured item(via letter, send recorded)

me7777
New Member

🗨️ 433
👍🏻 299

January 2011

Damaged Goods - Advice Appreciated

Aug 31, 2011 21:42:10 GMT 1

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Damaged Goods - Advice Appreciated, by me7777 on Aug 31, 2011 21:42:10 GMT 1, Parcelforce won't tell me anything as I am not the claimant due to data protection rules. I have asked the seller to forward me copy of letter but that doesn't get me my refund.

Parcelforce won't tell me anything as I am not the claimant due to data protection rules. I have asked the seller to forward me copy of letter but that doesn't get me my refund.

gibbin82 Junior Member 🗨️ 1,008 👍🏻 180 April 2008	Damaged Goods - Advice Appreciated Aug 31, 2011 21:52:06 GMT 1 Quote PM Select Post Deselect Post Link to Post Back to Top Damaged Goods - Advice Appreciated, by gibbin82 on Aug 31, 2011 21:52:06 GMT 1, www.moneyclaim.gov.uk/ www.moneyclaim.gov.uk/

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Damaged Goods - Advice Appreciated

Damaged Goods - Advice Appreciated, by curiousgeorge on Aug 31, 2011 21:34:20 GMT 1, Ask parcelforce for a reason in not paying for the insured item(via letter, send recorded)

Damaged Goods - Advice Appreciated, by me7777 on Aug 31, 2011 21:42:10 GMT 1, Parcelforce won't tell me anything as I am not the claimant due to data protection rules. I have asked the seller to forward me copy of letter but that doesn't get me my refund.

Damaged Goods - Advice Appreciated, by gibbin82 on Aug 31, 2011 21:52:06 GMT 1, www.moneyclaim.gov.uk/

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