Deleted
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January 1970
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canvas scratched by framer, by Deleted on Aug 19, 2012 17:10:19 GMT 1, hi guys, was hoping someone out there might be able to give me a bit of advice please.
i have just got a painting back from a long established and very expensive central london framer and they have scratched it.
fortunately i took a picture of the painting before it went to the framers so there's no doubt in my mind who damaged it.
it's not a massive scratch, it's about 1/2 inch long, but it's a scratch non the less. and as it's against a light background, the scratch is visible.
i'm very anal as far as my art is concerned, i only buy prints in perfect condition (usually from source) and anything that i've bought on canvas i've bought direct from the artist so these have always been mint too.
the painting cost me over £6k.
i guess what i'd like to understand is what you think i should be asking for as far as compensation is concerned. i'm sure they'll offer to refund the framing cost and have a go at restoring it, but i don't want them to go anywhere near it.
anyone had any similar experiences (i hope not) or anyone have any advice?
thanks in advance.
J
hi guys, was hoping someone out there might be able to give me a bit of advice please.
i have just got a painting back from a long established and very expensive central london framer and they have scratched it.
fortunately i took a picture of the painting before it went to the framers so there's no doubt in my mind who damaged it.
it's not a massive scratch, it's about 1/2 inch long, but it's a scratch non the less. and as it's against a light background, the scratch is visible.
i'm very anal as far as my art is concerned, i only buy prints in perfect condition (usually from source) and anything that i've bought on canvas i've bought direct from the artist so these have always been mint too.
the painting cost me over £6k.
i guess what i'd like to understand is what you think i should be asking for as far as compensation is concerned. i'm sure they'll offer to refund the framing cost and have a go at restoring it, but i don't want them to go anywhere near it.
anyone had any similar experiences (i hope not) or anyone have any advice?
thanks in advance.
J
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canvas scratched by framer, by rottenredrooster on Aug 19, 2012 17:26:01 GMT 1, They'll have to pay for it to be restored. If you're not happy with that being done (understandably) it is only right that they cough up for the canvas.
They'll have to pay for it to be restored. If you're not happy with that being done (understandably) it is only right that they cough up for the canvas.
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johnnyh
Junior Member
🗨️ 4,492
👍🏻 2,102
March 2011
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canvas scratched by framer, by johnnyh on Aug 19, 2012 18:01:44 GMT 1, They will not I expect cough up for the canvas. Their insurer will insist on repair restore as your own art insurer would. This is also their legal obligation. If they offer to refund you would be lucky.
They will not I expect cough up for the canvas. Their insurer will insist on repair restore as your own art insurer would. This is also their legal obligation. If they offer to refund you would be lucky.
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Wearology
Junior Member
Staff at FatFreeArt
🗨️ 3,596
👍🏻 4,512
April 2008
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canvas scratched by framer, by Wearology on Aug 19, 2012 18:13:47 GMT 1, hi guys, was hoping someone out there might be able to give me a bit of advice please. i have just got a painting back from a long established and very expensive central london framer and they have scratched it. fortunately i took a picture of the painting before it went to the framers so there's no doubt in my mind who damaged it. it's not a massive scratch, it's about 1/2 inch long, but it's a scratch non the less. and as it's against a light background, the scratch is visible. i'm very anal as far as my art is concerned, i only buy prints in perfect condition (usually from source) and anything that i've bought on canvas i've bought direct from the artist so these have always been mint too. the painting cost me over £6k. i guess what i'd like to understand is what you think i should be asking for as far as compensation is concerned. i'm sure they'll offer to refund the framing cost and have a go at restoring it, but i don't want them to go anywhere near it. anyone had any similar experiences (i hope not) or anyone have any advice? thanks in advance. J
I had a similar experience with a piece of art that I brought to the framer. Most reputable framers have insurance and will refund you the price you paid for the art if you provide them with provenance of the original purchase price. Since you bought it directly from the source this should not be an issue - it does get dicey when the framer damages a piece of art that you bought from the source and it has skyrocketed in price on the secondary market and than it becomes very difficult to determine fair market value. 6K is a tall order for most framer's to cover if their insurance company declines them, so in that case I would contact the artist directly let him know the situation and ask them to make you a new canvas and offer to pay for the supplies and their time and have the framer cover those expenses at least and pre-send them pictures of the damaged one completely destroyed. In that case everyone wins.
hi guys, was hoping someone out there might be able to give me a bit of advice please. i have just got a painting back from a long established and very expensive central london framer and they have scratched it. fortunately i took a picture of the painting before it went to the framers so there's no doubt in my mind who damaged it. it's not a massive scratch, it's about 1/2 inch long, but it's a scratch non the less. and as it's against a light background, the scratch is visible. i'm very anal as far as my art is concerned, i only buy prints in perfect condition (usually from source) and anything that i've bought on canvas i've bought direct from the artist so these have always been mint too. the painting cost me over £6k. i guess what i'd like to understand is what you think i should be asking for as far as compensation is concerned. i'm sure they'll offer to refund the framing cost and have a go at restoring it, but i don't want them to go anywhere near it. anyone had any similar experiences (i hope not) or anyone have any advice? thanks in advance. J I had a similar experience with a piece of art that I brought to the framer. Most reputable framers have insurance and will refund you the price you paid for the art if you provide them with provenance of the original purchase price. Since you bought it directly from the source this should not be an issue - it does get dicey when the framer damages a piece of art that you bought from the source and it has skyrocketed in price on the secondary market and than it becomes very difficult to determine fair market value. 6K is a tall order for most framer's to cover if their insurance company declines them, so in that case I would contact the artist directly let him know the situation and ask them to make you a new canvas and offer to pay for the supplies and their time and have the framer cover those expenses at least and pre-send them pictures of the damaged one completely destroyed. In that case everyone wins. |
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Deleted
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January 1970
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canvas scratched by framer, by Deleted on Aug 19, 2012 18:35:21 GMT 1, thanks guys, really very helpful advice. i'll let you know how i get on. whatever happens it p*sses me off that a supposedly reputable framer can be so slack. the irony is that i had it framed to protect it from being damaged. idiots.
thanks guys, really very helpful advice. i'll let you know how i get on. whatever happens it p*sses me off that a supposedly reputable framer can be so slack. the irony is that i had it framed to protect it from being damaged. idiots.
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canvas scratched by framer, by rottenredrooster on Aug 19, 2012 19:08:00 GMT 1, If they are reputable they'll sort it.
If they are reputable they'll sort it.
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canvas scratched by framer, by Jeezuz Jones Snr on Aug 20, 2012 1:33:32 GMT 1, nightmare and sorry to hear. They should pay in full to have it restored properly, hope it works out and the restorer can do a good job on the piece.
nightmare and sorry to hear. They should pay in full to have it restored properly, hope it works out and the restorer can do a good job on the piece.
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Deleted
🗨️ 0
👍🏻
January 1970
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canvas scratched by framer, by Deleted on Aug 21, 2012 16:44:32 GMT 1, took the painting back to the framers today.
they've taken it away to 'restore' it, i.e. try and put right the damage they caused.
i said what happens if i'm not happy with the restoration job and they said then we'll have to talk again.
i'll get it back in two weeks or so apparently, will let you know.
J
took the painting back to the framers today.
they've taken it away to 'restore' it, i.e. try and put right the damage they caused.
i said what happens if i'm not happy with the restoration job and they said then we'll have to talk again.
i'll get it back in two weeks or so apparently, will let you know.
J
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Harveyn
Full Member
🗨️ 7,746
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July 2007
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canvas scratched by framer, by Harveyn on Aug 21, 2012 19:14:11 GMT 1, I have to say if the damage to this is a scratch to a painting and there is no damage to the paper, canvas or wood etc then I would be talking directly with the artist to make the fix. Even if I had to pay for it myself.
Anything else when it comes to replacement of paint by a restorer would not only annoy me but would have to be noted in any future sale and would clearly effect its value.
Of course so would a touch up by the artist but I think most people would be fairly happy/forgiving with an invisible touch up of a scratch by the original artist rather than a restorer.
Just my opinion of course.
took the painting back to the framers today. they've taken it away to 'restore' it, i.e. try and put right the damage they caused. i said what happens if i'm not happy with the restoration job and they said then we'll have to talk again. i'll get it back in two weeks or so apparently, will let you know. J
I have to say if the damage to this is a scratch to a painting and there is no damage to the paper, canvas or wood etc then I would be talking directly with the artist to make the fix. Even if I had to pay for it myself. Anything else when it comes to replacement of paint by a restorer would not only annoy me but would have to be noted in any future sale and would clearly effect its value. Of course so would a touch up by the artist but I think most people would be fairly happy/forgiving with an invisible touch up of a scratch by the original artist rather than a restorer. Just my opinion of course. took the painting back to the framers today. they've taken it away to 'restore' it, i.e. try and put right the damage they caused. i said what happens if i'm not happy with the restoration job and they said then we'll have to talk again. i'll get it back in two weeks or so apparently, will let you know. J |
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Deleted
🗨️ 0
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January 1970
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canvas scratched by framer, by Deleted on Aug 21, 2012 20:23:10 GMT 1, ...and i appreciate your opinion, thanks.
the scratch is to the background which is a single colour. i have big reservations in terms of them making a good job of it but they assured me they would. they have also admitted responsibility, so that will stand me in good stead if there are more problems down the line.
you're right about the effect on value. i plan to see where they get to with the restoration first and then address compensation after that ranging from an amount that I believe the value has been affected by, up to, if necessary, requesting that they buy the painting from me at full purchase price (plus cost of framing).
they are big and well respected and i have put a lot of business their way over the years so i'm hopeful of a satisfactory conclusion.
i wish it had never happened though, it is/was one of my favourite pieces.
J
...and i appreciate your opinion, thanks.
the scratch is to the background which is a single colour. i have big reservations in terms of them making a good job of it but they assured me they would. they have also admitted responsibility, so that will stand me in good stead if there are more problems down the line.
you're right about the effect on value. i plan to see where they get to with the restoration first and then address compensation after that ranging from an amount that I believe the value has been affected by, up to, if necessary, requesting that they buy the painting from me at full purchase price (plus cost of framing).
they are big and well respected and i have put a lot of business their way over the years so i'm hopeful of a satisfactory conclusion.
i wish it had never happened though, it is/was one of my favourite pieces.
J
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Deleted
🗨️ 0
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January 1970
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canvas scratched by framer, by Deleted on Oct 1, 2012 20:26:33 GMT 1, Evening.
I thought I would update you on the situation regading my painting.
It is now 6 weeks since I took the painting back to the gallery and nothing has progressed other than their 'excellent restorer' has turned the small scratch into a larger grey mark.
The gallery is now suggesting that the original scratch was actually a fault in the canvas and there is no proof that they damaged the painting since the picture I have of it undamaged was taken a few months prior to them re-framing it. This is a very different stance to the one they had when I first returned the painting (when, presumably, they thought they could easily fix it).
It beggars belief that a gallery with whom I have spent so much money over the years is treating me with such disrespect.
Today I issued them with a letter threatening court action since they still have my painting and have no plan to fix it.
I'd be interested in hearing from anyone by PM who has had similar grievances with galleries and in particular Central London galleries as I'm looking to make my case as strong as possible.
Thanks in advance for you help.
J
Evening.
I thought I would update you on the situation regading my painting.
It is now 6 weeks since I took the painting back to the gallery and nothing has progressed other than their 'excellent restorer' has turned the small scratch into a larger grey mark.
The gallery is now suggesting that the original scratch was actually a fault in the canvas and there is no proof that they damaged the painting since the picture I have of it undamaged was taken a few months prior to them re-framing it. This is a very different stance to the one they had when I first returned the painting (when, presumably, they thought they could easily fix it).
It beggars belief that a gallery with whom I have spent so much money over the years is treating me with such disrespect.
Today I issued them with a letter threatening court action since they still have my painting and have no plan to fix it.
I'd be interested in hearing from anyone by PM who has had similar grievances with galleries and in particular Central London galleries as I'm looking to make my case as strong as possible.
Thanks in advance for you help.
J
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Deleted
🗨️ 0
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January 1970
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canvas scratched by framer, by Deleted on Oct 1, 2012 20:31:53 GMT 1, Crying shame... sounds like they're really taking the p!ss.
Crying shame... sounds like they're really taking the p!ss.
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Deleted
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January 1970
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canvas scratched by framer, by Deleted on Oct 1, 2012 20:48:41 GMT 1, I remember reading this thread when it was started and to be honest expected a satisfactory conclusion to this problem. I really hope you get the problem resolved and that you are happy in the end. Its sad that suppliers of services try to turn the tables after accepting responsibility.
I have my fingers crossed for you.
I remember reading this thread when it was started and to be honest expected a satisfactory conclusion to this problem. I really hope you get the problem resolved and that you are happy in the end. Its sad that suppliers of services try to turn the tables after accepting responsibility.
I have my fingers crossed for you.
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canvas scratched by framer, by Hubble Bubble on Oct 1, 2012 20:51:18 GMT 1, Who's the framer?
Who's the framer?
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canvas scratched by framer, by Coach on Oct 1, 2012 21:12:50 GMT 1, Not good!
Hope you get it sorted.
Not good!
Hope you get it sorted.
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canvas scratched by framer, by curiousgeorge on Oct 1, 2012 22:07:17 GMT 1, Evening. I thought I would update you on the situation regading my painting. It is now 6 weeks since I took the painting back to the gallery and nothing has progressed other than their 'excellent restorer' has turned the small scratch into a larger grey mark. The gallery is now suggesting that the original scratch was actually a fault in the canvas and there is no proof that they damaged the painting since the picture I have of it undamaged was taken a few months prior to them re-framing it. This is a very different stance to the one they had when I first returned the painting (when, presumably, they thought they could easily fix it). It beggars belief that a gallery with whom I have spent so much money over the years is treating me with such disrespect. Today I issued them with a letter threatening court action since they still have my painting and have no plan to fix it. I'd be interested in hearing from anyone by PM who has had similar grievances with galleries and in particular Central London galleries as I'm looking to make my case as strong as possible. Thanks in advance for you help. J
Similar thing happened to a friend of mine
He visited the gallery with another friend to act as a witness, removed some art to the value of and gave them a receipt and number of his lawyer.Problem was resolved within 3 days but this was with a limited print and not a canvas
Drop me a pm if you get stuck and I will try and put you both together, heaven forbid it would be the same gallery!!. If it was already damaged prior them having it, it begs the question why were they restoring damage someone else apparently did?
Evening. I thought I would update you on the situation regading my painting. It is now 6 weeks since I took the painting back to the gallery and nothing has progressed other than their 'excellent restorer' has turned the small scratch into a larger grey mark. The gallery is now suggesting that the original scratch was actually a fault in the canvas and there is no proof that they damaged the painting since the picture I have of it undamaged was taken a few months prior to them re-framing it. This is a very different stance to the one they had when I first returned the painting (when, presumably, they thought they could easily fix it). It beggars belief that a gallery with whom I have spent so much money over the years is treating me with such disrespect. Today I issued them with a letter threatening court action since they still have my painting and have no plan to fix it. I'd be interested in hearing from anyone by PM who has had similar grievances with galleries and in particular Central London galleries as I'm looking to make my case as strong as possible. Thanks in advance for you help. J Similar thing happened to a friend of mine He visited the gallery with another friend to act as a witness, removed some art to the value of and gave them a receipt and number of his lawyer.Problem was resolved within 3 days but this was with a limited print and not a canvas Drop me a pm if you get stuck and I will try and put you both together, heaven forbid it would be the same gallery!!. If it was already damaged prior them having it, it begs the question why were they restoring damage someone else apparently did? |
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Deleted
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January 1970
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canvas scratched by framer, by Deleted on Oct 2, 2012 9:22:00 GMT 1, Thanks for the kind words and advice. I don't want to name and shame the gallery as I want to give them the opportunity to resolve the issue amicably, but if it isn't, fear not, I shall be telling everyone I know!
J
Thanks for the kind words and advice. I don't want to name and shame the gallery as I want to give them the opportunity to resolve the issue amicably, but if it isn't, fear not, I shall be telling everyone I know!
J
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