Dive Jedi
Junior Member
Posts โข 6,160
Likes โข 9,392
October 2015
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Graffiti Prints customer service., by Dive Jedi on Mar 5, 2017 8:51:05 GMT 1, Definetely a message missing there, so my guess is you were suggesting GP is acting dishonest. Of which you have no proof what so ever.
And even after this he still offered you a full refund : for the print the shipping cost AND your shipping cost to return it.
Without even questioning if you maybe damaged it yourself. I have more GP tubes in the attic then GP himself and all were packed by a Packaging Black Belt.
But now you will just sell it on the bay? Was that not just the plan then all along ? ? ? Rather make a buck on a damage print then get all your money back?
Pretty low life to publish the whole conversation EXCEPT your message on which he respons angry. And then question his customer service.
Definetely a message missing there, so my guess is you were suggesting GP is acting dishonest. Of which you have no proof what so ever.
And even after this he still offered you a full refund : for the print the shipping cost AND your shipping cost to return it.
Without even questioning if you maybe damaged it yourself. I have more GP tubes in the attic then GP himself and all were packed by a Packaging Black Belt.
But now you will just sell it on the bay? Was that not just the plan then all along ? ? ? Rather make a buck on a damage print then get all your money back?
Pretty low life to publish the whole conversation EXCEPT your message on which he respons angry. And then question his customer service.
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anic
New Member
Posts โข 458
Likes โข 109
February 2013
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Graffiti Prints customer service., by anic on Mar 5, 2017 9:26:45 GMT 1, What goes around ........
What goes around ........
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Winks
Junior Member
Posts โข 2,774
Likes โข 3,583
April 2016
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Graffiti Prints customer service., by Winks on Mar 5, 2017 9:47:10 GMT 1, If you go to the photo bucket link the 20:34 "pencilgate" email is there.
i don't really know what the OP was trying to achieve in his questioning but bearing in mind the obvious frustrations GP are feeling with Shopify throwing them under the bus perhaps he should have opted for a less inquisitive approach.
If you go to the photo bucket link the 20:34 "pencilgate" email is there.
i don't really know what the OP was trying to achieve in his questioning but bearing in mind the obvious frustrations GP are feeling with Shopify throwing them under the bus perhaps he should have opted for a less inquisitive approach.
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rjf76
Junior Member
Posts โข 2,481
Likes โข 2,627
January 2015
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Graffiti Prints customer service., by rjf76 on Mar 5, 2017 10:03:28 GMT 1, Having read through this thread, I have to say this doesn't sound like the Giancarlo or GP I know!
Like Cornish Crayon and others, I've always had a faultless service with them...going out of their way to help and always open and informative whenever I've stopped by the studio.
No bias - I just say what I see. The tone in Giancarlos response doesn't sound like home if I'm honest. I know he's been frustrated recently with the witch hunt but even so, language sounds off....I also think something is missing here....
Having read through this thread, I have to say this doesn't sound like the Giancarlo or GP I know! Like Cornish Crayon and others, I've always had a faultless service with them...going out of their way to help and always open and informative whenever I've stopped by the studio. No bias - I just say what I see. The tone in Giancarlos response doesn't sound like home if I'm honest. I know he's been frustrated recently with the witch hunt but even so, language sounds off....I also think something is missing here....
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11
Junior Member
Posts โข 4,810
Likes โข 6,711
February 2011
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Graffiti Prints customer service., by 11 on Mar 5, 2017 10:09:49 GMT 1, So many things wrong about this whole thread and guardians certainly shouldn't be making a comment in a one-sided argument
The person received a damaged print, was offered the exchange and then started insinuating elements of wrong doing
I think pisting PM's without any real justification comes across as petty, small minded and a little Britain mentality
It's like let's bash GP any way we can and now it's even let's try and make shit up to bash GP any way we can
I stood in Pictures on Walls once, bought a print.....they returned from the cellar 10 minutes later and numbered it right in front of me....even better they told me what numbers were left and asked me which I wanted. !!
It's more unsual (and not as nice) to find prints numbered in pen
Keeping blanks, numbering in pencil and being trying to be a decent business to what amount to absolute arse holes of a customer Base is the usual MO of any print house
This thread should never have been raised and the only ones it reflects badly on is the OP and those that have come running with their pitch forks
SMH
So many things wrong about this whole thread and guardians certainly shouldn't be making a comment in a one-sided argument
The person received a damaged print, was offered the exchange and then started insinuating elements of wrong doing
I think pisting PM's without any real justification comes across as petty, small minded and a little Britain mentality
It's like let's bash GP any way we can and now it's even let's try and make shit up to bash GP any way we can
I stood in Pictures on Walls once, bought a print.....they returned from the cellar 10 minutes later and numbered it right in front of me....even better they told me what numbers were left and asked me which I wanted. !!
It's more unsual (and not as nice) to find prints numbered in pen
Keeping blanks, numbering in pencil and being trying to be a decent business to what amount to absolute arse holes of a customer Base is the usual MO of any print house
This thread should never have been raised and the only ones it reflects badly on is the OP and those that have come running with their pitch forks
SMH
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Morfx
Junior Member
Posts โข 2,706
Likes โข 2,833
May 2013
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Graffiti Prints customer service., by Morfx on Mar 5, 2017 10:12:59 GMT 1, My bad... Missing email....
My bad... Missing email....
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Argiebaji
Junior Member
Posts โข 3,012
Likes โข 1,181
June 2008
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Graffiti Prints customer service., by Argiebaji on Mar 5, 2017 10:18:03 GMT 1, Having read through this thread, I have to say this doesn't sound like the Giancarlo or GP I know! Like Cornish Crayon and others, I've always had a faultless service with them...going out of their way to help and always open and informative whenever I've stopped by the studio. No bias - I just say what I see. The tone in Giancarlos response doesn't sound like home if I'm honest. I know he's been frustrated recently with the witch hunt but even so, language sounds off....I also think something is missing here....
I've had a read through here too. GP have always been positive and polite in emails. Never had an issue like this.. Call me old fashioned but I'm also pretty sure I wouldn't have aired the dirty laundry in public afterwards...?? Especially as the person in the OP was offered an immediate replacement. That's as good as it gets on customer service..?
Having read through this thread, I have to say this doesn't sound like the Giancarlo or GP I know! Like Cornish Crayon and others, I've always had a faultless service with them...going out of their way to help and always open and informative whenever I've stopped by the studio. No bias - I just say what I see. The tone in Giancarlos response doesn't sound like home if I'm honest. I know he's been frustrated recently with the witch hunt but even so, language sounds off....I also think something is missing here.... I've had a read through here too. GP have always been positive and polite in emails. Never had an issue like this.. Call me old fashioned but I'm also pretty sure I wouldn't have aired the dirty laundry in public afterwards...?? Especially as the person in the OP was offered an immediate replacement. That's as good as it gets on customer service..?
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calizto
New Member
Posts โข 174
Likes โข 113
September 2014
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Graffiti Prints customer service., by calizto on Mar 5, 2017 10:26:24 GMT 1, What the fuck....!!! You must be stupid to go out like this.. Really!?! Posting personal emails on a forum, to hang out a person that does nothing but trying to help you out! GP does everything right in this conversation and you fucked up..
This Witch Hunt against GP has to stop! What are you trying to achieve by polluting 3 treads with this bullshit?
You just have it all wrong, and you go on with this as bad costumer service? All I see is a bad costumer! That they even bother answering on your emails at this point shows good costumer service. GP just released 300+ prints and have more that enough with getting these handled and shipped out.
What the fuck....!!! You must be stupid to go out like this.. Really!?! Posting personal emails on a forum, to hang out a person that does nothing but trying to help you out! GP does everything right in this conversation and you fucked up..
This Witch Hunt against GP has to stop! What are you trying to achieve by polluting 3 treads with this bullshit?
You just have it all wrong, and you go on with this as bad costumer service? All I see is a bad costumer! That they even bother answering on your emails at this point shows good costumer service. GP just released 300+ prints and have more that enough with getting these handled and shipped out.
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hupster
New Member
Posts โข 608
Likes โข 195
December 2007
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Graffiti Prints customer service., by hupster on Mar 5, 2017 10:29:14 GMT 1, My bad... Missing email.... This is now getting boring..... you should have been round for the f5 bun fights on stop and search. So for the 3 complaints on here against GPS there are over two hundred people with prints and no issues. What I don't understand that this seems to be bigger than banksys new hotel yet I thought this forum was about art and banksy.... look in the title of this forum for a clue. Maybe just me but should we talk about art instead of open insults....... well that's me back to the playground........
My bad... Missing email.... This is now getting boring..... you should have been round for the f5 bun fights on stop and search. So for the 3 complaints on here against GPS there are over two hundred people with prints and no issues. What I don't understand that this seems to be bigger than banksys new hotel yet I thought this forum was about art and banksy.... look in the title of this forum for a clue. Maybe just me but should we talk about art instead of open insults....... well that's me back to the playground........
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rjf76
Junior Member
Posts โข 2,481
Likes โข 2,627
January 2015
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Graffiti Prints customer service., by rjf76 on Mar 5, 2017 10:32:20 GMT 1, My bad... Missing email....
No wonder it went pear shaped...that single line about changing edition numbers is hugely disrespectful and just shows an ignorance and lack of knowledge on your part.
If you wonder how collectors get preferential treatment (generally, not GP) it's by nurturing the relationships and connections they have - this isn't how to go about it!!
Privacy should still be respected.
My bad... Missing email.... No wonder it went pear shaped...that single line about changing edition numbers is hugely disrespectful and just shows an ignorance and lack of knowledge on your part. If you wonder how collectors get preferential treatment (generally, not GP) it's by nurturing the relationships and connections they have - this isn't how to go about it!! Privacy should still be respected.
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Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,237
May 2013
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Graffiti Prints customer service., by Fะฏ on Mar 5, 2017 10:38:45 GMT 1, Op has over 1000 posts here so cannot be that naive about the process
Op has over 1000 posts here so cannot be that naive about the process
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Morfx
Junior Member
Posts โข 2,706
Likes โข 2,833
May 2013
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Graffiti Prints customer service., by Morfx on Mar 5, 2017 10:39:04 GMT 1, It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions?
I have asked to be removed from their mailing list.
I don't doubt their are many happy customers, this has just been a bad experience for me.
It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions?
I have asked to be removed from their mailing list.
I don't doubt their are many happy customers, this has just been a bad experience for me.
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Morfx
Junior Member
Posts โข 2,706
Likes โข 2,833
May 2013
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Graffiti Prints customer service., by Morfx on Mar 5, 2017 10:39:31 GMT 1, Op has over 1000 posts here so cannot be that naive about the process
How so???
Op has over 1000 posts here so cannot be that naive about the process How so???
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RoboJ
Artist
Junior Member
Posts โข 1,201
Likes โข 1,329
July 2015
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Graffiti Prints customer service., by RoboJ on Mar 5, 2017 10:56:25 GMT 1, I think this is a classic case of reading emails in a certain way, on both parts. It's always difficult to tell if the emails to gp were attacks or if (which I imagine to be the correct version) inquisitive questions about the process. It's not the first time this has ever happened. It's water under the bridge. Doesn't mean anything.
I think this is a classic case of reading emails in a certain way, on both parts. It's always difficult to tell if the emails to gp were attacks or if (which I imagine to be the correct version) inquisitive questions about the process. It's not the first time this has ever happened. It's water under the bridge. Doesn't mean anything.
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Graffiti Prints customer service., by thomasmer on Mar 5, 2017 11:01:33 GMT 1, What are you trying to point out here? That he clearly stated when selling a print that it had "Dirty Marks" and also donated 25% to charity. What is wrong with that? When they sold that batch on eBay they almost sold 40 prints donating anywhere from 25% to 100% on some.
Whats wrong with it?
Its an un numbered printers proof.
Of dubious quality.
Email the artist and see what he says about it.
What are you trying to point out here? That he clearly stated when selling a print that it had "Dirty Marks" and also donated 25% to charity. What is wrong with that? When they sold that batch on eBay they almost sold 40 prints donating anywhere from 25% to 100% on some. Whats wrong with it? Its an un numbered printers proof. Of dubious quality. Email the artist and see what he says about it.
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Graffiti Prints customer service., by thomasmer on Mar 5, 2017 11:02:02 GMT 1, that said, posting a private convo is ugly.
that said, posting a private convo is ugly.
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kapow
New Member
Posts โข 218
Likes โข 150
September 2015
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Graffiti Prints customer service., by kapow on Mar 5, 2017 11:05:47 GMT 1, For what it's worth, I have found GP's customer service and trustworthiness to be exemplary. I damaged a Kunstrasen print myself when I stupidly tried to personally frame it and they sent a replacement for free! They had printed a few extras to cover those damaged in the post which is completely understandable. And they were polite and helpful throughout.
They were also careful in the latest Martin Whatson release to try and eliminate bots from purchasing. That speaks volumes about them trying to do the right thing by collectors and art lovers.
For what it's worth, I have found GP's customer service and trustworthiness to be exemplary. I damaged a Kunstrasen print myself when I stupidly tried to personally frame it and they sent a replacement for free! They had printed a few extras to cover those damaged in the post which is completely understandable. And they were polite and helpful throughout.
They were also careful in the latest Martin Whatson release to try and eliminate bots from purchasing. That speaks volumes about them trying to do the right thing by collectors and art lovers.
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iamzero
Full Member
Posts โข 9,190
Likes โข 8,542
May 2011
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Graffiti Prints customer service., by iamzero on Mar 5, 2017 11:13:53 GMT 1, Didn't Eelus cut down damaged prints and resell them as an edition? Not sure you could successfully erase a pencil number and re number it without a trace anyway. GP helped me out with a Climber while I was unable to find a fast enough wifi to secure one when holidaying in Marrakech so have found him to be helpful in the past.
Didn't Eelus cut down damaged prints and resell them as an edition? Not sure you could successfully erase a pencil number and re number it without a trace anyway. GP helped me out with a Climber while I was unable to find a fast enough wifi to secure one when holidaying in Marrakech so have found him to be helpful in the past.
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nighthawk
Junior Member
Posts โข 1,337
Likes โข 1,219
February 2013
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Graffiti Prints customer service., by nighthawk on Mar 5, 2017 11:22:19 GMT 1, Glad to see a bunch more people posting their positive experiences with GP!!!
Lately it's been mostly negative for them, with every person who misses a drop crying how unfair/dishonest they are etc, so I'm not surprised if they're a "little" frustrated.
Like others have said, starting the same convo in three separate threads, and posting personal emails from someone, all when they offered to HELP you immediately, is a perfect example of what's wrong with this place (and the internet in general) now.
Glad to see a bunch more people posting their positive experiences with GP!!!
Lately it's been mostly negative for them, with every person who misses a drop crying how unfair/dishonest they are etc, so I'm not surprised if they're a "little" frustrated.
Like others have said, starting the same convo in three separate threads, and posting personal emails from someone, all when they offered to HELP you immediately, is a perfect example of what's wrong with this place (and the internet in general) now.
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Art Fan 2011
Junior Member
Posts โข 4,671
Likes โข 1,952
February 2012
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Graffiti Prints customer service., by Art Fan 2011 on Mar 5, 2017 11:23:37 GMT 1, Whilst the world of retail has been trained to follow the moto "The customer is always right" - now in reality we know that is not always the case, but its how you communicate with a buyer when an issue arises that matters. We hear good things and bad about many galleries, well about retailers in general, and often its only the complaints and bad things that come to the surface.
GP is a printer / print house who obviously enjoys what he does and clearly puts huge efforts in to creating high quality prints to feed the masses and provide what they ask for (mainly in the form of endless MW prints) - when it comes to the customer experience, that does need some work! Having worked in customer facing environments for many years, what you say and how you say it is crucial when dealing with problematic customers, whether that person is justified in what they say or not, if you want to uphold a professional reputation and keep complaints to a minimum then you have be very careful.
People will make up there own mind based upon there own experiences in the end, you cant please everyone all of the time! Many people choose to vote with there wallet, and that`s the best way to be. So many great artists and great galleries around the globe, take your money/business elsewhere.
Whilst the world of retail has been trained to follow the moto "The customer is always right" - now in reality we know that is not always the case, but its how you communicate with a buyer when an issue arises that matters. We hear good things and bad about many galleries, well about retailers in general, and often its only the complaints and bad things that come to the surface.
GP is a printer / print house who obviously enjoys what he does and clearly puts huge efforts in to creating high quality prints to feed the masses and provide what they ask for (mainly in the form of endless MW prints) - when it comes to the customer experience, that does need some work! Having worked in customer facing environments for many years, what you say and how you say it is crucial when dealing with problematic customers, whether that person is justified in what they say or not, if you want to uphold a professional reputation and keep complaints to a minimum then you have be very careful.
People will make up there own mind based upon there own experiences in the end, you cant please everyone all of the time! Many people choose to vote with there wallet, and that`s the best way to be. So many great artists and great galleries around the globe, take your money/business elsewhere.
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iamzero
Full Member
Posts โข 9,190
Likes โข 8,542
May 2011
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Graffiti Prints customer service., by iamzero on Mar 5, 2017 11:36:09 GMT 1, From memory the OP has had a bad experience with an artist when ordering a commission piece so perhaps is just a little wary of the goings on? Personally I would've kept quite once knowing I was getting a replacement but I guess we're all different.
From memory the OP has had a bad experience with an artist when ordering a commission piece so perhaps is just a little wary of the goings on? Personally I would've kept quite once knowing I was getting a replacement but I guess we're all different.
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Graffiti Prints
Art Gallery
Junior Member
Posts โข 1,239
Likes โข 2,129
December 2006
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Graffiti Prints customer service., by Graffiti Prints on Mar 5, 2017 11:42:20 GMT 1, ok i feel the need to post my response, this was my email to him about the other thread.
i wrote it and sent it and then seen this thread.
email still applies, i waited before posting hoping the original poster of the emails would post it.
hi
just saw your thread on UUA when i got up at 7.30am.
i will not respond on an internet forum.
i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S..
99.9% of our customers would just be happy we can replace it.
so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print.
if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us?
its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money?
we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p.
so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess.
we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered.
we issue coa and re issue free to customers if the records match up to our spreadsheets.
we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more.
they made great prints, complicated etc, packed them in great tubes etc and did it properly.
i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it.
so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly.
i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us.
giancarlo
ok i feel the need to post my response, this was my email to him about the other thread.
i wrote it and sent it and then seen this thread.
email still applies, i waited before posting hoping the original poster of the emails would post it.
hi
just saw your thread on UUA when i got up at 7.30am.
i will not respond on an internet forum.
i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S..
99.9% of our customers would just be happy we can replace it.
so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print.
if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us?
its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money?
we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p.
so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess.
we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered.
we issue coa and re issue free to customers if the records match up to our spreadsheets.
we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more.
they made great prints, complicated etc, packed them in great tubes etc and did it properly.
i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it.
so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly.
i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us.
giancarlo
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Graffiti Prints
Art Gallery
Junior Member
Posts โข 1,239
Likes โข 2,129
December 2006
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Graffiti Prints customer service., by Graffiti Prints on Mar 5, 2017 11:53:03 GMT 1, one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that make's s**t hot prints at good prices that people could trust that was for everyone, not the connected few.
just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong.
i wont even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example.
we value trust highly, its my no.1 thing with all artists.
they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful.
same with collectors trust is very important, i would never buy from somewhere i did not trust.
one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that make's s**t hot prints at good prices that people could trust that was for everyone, not the connected few.
just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong.
i wont even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example.
we value trust highly, its my no.1 thing with all artists.
they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful.
same with collectors trust is very important, i would never buy from somewhere i did not trust.
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Graffiti Prints customer service., by oxfordwelshchap on Mar 5, 2017 12:02:44 GMT 1, one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that mades**t hot prints at good prices that people could trust that was for everyone, not the connected few. just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong. i won even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example. we value trust highly, its my no.1 thing with all artists. they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful. same with collectors trust is very important, i would never buy from somewhere i did not trust. My experience of your business practices are very favourable giancarlo. I don't think you will ever please everyone but I hope you ignore the public slagging on here. I remember I asked you to help me with a COA issue and you got it sorted, I don't think there would be many people that would do that. Keep up the good work!
Also I particularly enjoyed your Christmas auctions - put a smile on my face!
one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that mades**t hot prints at good prices that people could trust that was for everyone, not the connected few. just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong. i won even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example. we value trust highly, its my no.1 thing with all artists. they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful. same with collectors trust is very important, i would never buy from somewhere i did not trust. My experience of your business practices are very favourable giancarlo. I don't think you will ever please everyone but I hope you ignore the public slagging on here. I remember I asked you to help me with a COA issue and you got it sorted, I don't think there would be many people that would do that. Keep up the good work! Also I particularly enjoyed your Christmas auctions - put a smile on my face!
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bustart
Artist
New Member
Posts โข 156
Likes โข 119
September 2015
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Graffiti Prints customer service., by bustart on Mar 5, 2017 12:14:25 GMT 1, As a artists who has worked with GP i can only give them props i was treated like a king everything what goes on in the studio is dokumentet super well the edition and ap, pp are clear once produced there is no changing of anything once the artist leaves the studio. GP put in endless work in thery passion and work constant on pleasing theyr customers like several members on here confirmed.
As a artists who has worked with GP i can only give them props i was treated like a king everything what goes on in the studio is dokumentet super well the edition and ap, pp are clear once produced there is no changing of anything once the artist leaves the studio. GP put in endless work in thery passion and work constant on pleasing theyr customers like several members on here confirmed.
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sugar72
Junior Member
Posts โข 2,379
Likes โข 1,817
August 2016
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Graffiti Prints customer service., by sugar72 on Mar 5, 2017 12:20:59 GMT 1, I have also had dealings with GP and they have been excellent. I realise that some issues go wrong, and so long as it is resolved as in this case I don't think an issue or even a reason to post this on a forum! Bad form in my opinion. Yes the response was maybe not the most polite but we all are human and have our bad days!
I have also had dealings with GP and they have been excellent. I realise that some issues go wrong, and so long as it is resolved as in this case I don't think an issue or even a reason to post this on a forum! Bad form in my opinion. Yes the response was maybe not the most polite but we all are human and have our bad days!
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floubi
Junior Member
Posts โข 1,509
Likes โข 795
June 2011
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Graffiti Prints customer service., by floubi on Mar 5, 2017 12:44:14 GMT 1, I also contacted GP in the past as I was missing 2 COA's. They were very nice with me and sent me the COA's ...
I also contacted GP in the past as I was missing 2 COA's. They were very nice with me and sent me the COA's ...
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El Pulpo
New Member
Posts โข 640
Likes โข 228
May 2011
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Graffiti Prints customer service., by El Pulpo on Mar 5, 2017 13:15:49 GMT 1, I feel a bit shame to have asked OP to name the print house here.. at the end, it's only about how you understand or not a writed message.. when it start to go out a smooth way, you need to pick up your phone cause it so difficult to be clear by email.
GP sound really professional and it's not often you get a proposal like this.
I'm steel a baby in the art collection and have no clue how a print house/artist manage their AP/PP/... So sure I could have been asking the same but still there were no need to escalade this issue that scale.
I feel a bit shame to have asked OP to name the print house here.. at the end, it's only about how you understand or not a writed message.. when it start to go out a smooth way, you need to pick up your phone cause it so difficult to be clear by email.
GP sound really professional and it's not often you get a proposal like this.
I'm steel a baby in the art collection and have no clue how a print house/artist manage their AP/PP/... So sure I could have been asking the same but still there were no need to escalade this issue that scale.
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natstan
Junior Member
Posts โข 1,806
Likes โข 1,127
March 2013
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Graffiti Prints customer service., by natstan on Mar 5, 2017 13:20:48 GMT 1, My bad... Missing email.... No wonder it went pear shaped...that single line about changing edition numbers is hugely disrespectful and just shows an ignorance and lack of knowledge on your part. If you wonder how collectors get preferential treatment (generally, not GP) it's by nurturing the relationships and connections they have - this isn't how to go about it!! Privacy should still be respected.
Yeah, I would be offended by that line as well. It indirectly questions my integrity.
My bad... Missing email.... No wonder it went pear shaped...that single line about changing edition numbers is hugely disrespectful and just shows an ignorance and lack of knowledge on your part. If you wonder how collectors get preferential treatment (generally, not GP) it's by nurturing the relationships and connections they have - this isn't how to go about it!! Privacy should still be respected. Yeah, I would be offended by that line as well. It indirectly questions my integrity.
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Graffiti Prints customer service., by Rouen Cathedral on Mar 5, 2017 13:22:58 GMT 1, So what the missing email say?
So what the missing email say?
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