natstan
Junior Member
Posts โข 1,806
Likes โข 1,127
March 2013
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Graffiti Prints customer service., by natstan on Mar 5, 2017 13:32:26 GMT 1, I think being active on this forum is a double-edged sword. Good to connect with customers but also easy enough for customers to complain and then illicit responses from GP which in turn causes even more banter if any release goes wrong. It is a downward spiral. I do not really see this happening too often with other non-GP releases. With others, you can complain all you want if you miss a release or are not pleased with the customer service but they don't care and don't respond. Maybe GP should not have cared so much and be less active here. Will that please everybody??
I think being active on this forum is a double-edged sword. Good to connect with customers but also easy enough for customers to complain and then illicit responses from GP which in turn causes even more banter if any release goes wrong. It is a downward spiral. I do not really see this happening too often with other non-GP releases. With others, you can complain all you want if you miss a release or are not pleased with the customer service but they don't care and don't respond. Maybe GP should not have cared so much and be less active here. Will that please everybody??
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pressman
New Member
Posts โข 300
Likes โข 193
May 2015
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Graffiti Prints customer service., by pressman on Mar 5, 2017 13:33:38 GMT 1, My other half has brought a number of prints through Graffiti Prints and she can't speak highly enough of them. Apparently their customer service was ace and they bent over backwards to sort out one particular print. I'd be extremely confident buying from them in the future.
My other half has brought a number of prints through Graffiti Prints and she can't speak highly enough of them. Apparently their customer service was ace and they bent over backwards to sort out one particular print. I'd be extremely confident buying from them in the future.
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Justdave
Junior Member
Posts โข 1,333
Likes โข 1,163
August 2012
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Graffiti Prints customer service., by Justdave on Mar 5, 2017 13:37:49 GMT 1, I had an issue with a picture from GP, and I understand it was out of his control but did his best to sort out my issue. I would still buy from GP in the future.
I had an issue with a picture from GP, and I understand it was out of his control but did his best to sort out my issue. I would still buy from GP in the future.
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hupster
New Member
Posts โข 608
Likes โข 195
December 2007
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Graffiti Prints customer service., by hupster on Mar 5, 2017 13:42:44 GMT 1, I think being active on this forum is a double-edged sword. Good to connect with customers but also easy enough for customers to complain and then illicit responses from GP which in turn causes even more banter if any release goes wrong. It is a downward spiral. I do not really see this happening too often with other non-GP releases. With others, you can complain all you want if you miss a release or are not pleased with the customer service but they don't care and don't respond. Maybe GP should not have cared so much and be less active here. Will that please everybody?? I remember when pow posted on here about releases and when they sold out. The got slammed for it and they never came back. Yet another loss for us all when it happended and it took a handful of people to cause them to leave......
I think this bag of bones which once was a horse but it's been flogged to death....
Move on me thinks.
I think being active on this forum is a double-edged sword. Good to connect with customers but also easy enough for customers to complain and then illicit responses from GP which in turn causes even more banter if any release goes wrong. It is a downward spiral. I do not really see this happening too often with other non-GP releases. With others, you can complain all you want if you miss a release or are not pleased with the customer service but they don't care and don't respond. Maybe GP should not have cared so much and be less active here. Will that please everybody?? I remember when pow posted on here about releases and when they sold out. The got slammed for it and they never came back. Yet another loss for us all when it happended and it took a handful of people to cause them to leave...... I think this bag of bones which once was a horse but it's been flogged to death.... Move on me thinks.
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everyoneowes
Junior Member
Posts โข 1,283
Likes โข 1,421
January 2015
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Graffiti Prints customer service., by everyoneowes on Mar 5, 2017 14:02:08 GMT 1,
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pedrofuhrer
New Member
Posts โข 183
Likes โข 293
August 2016
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Graffiti Prints customer service., by pedrofuhrer on Mar 5, 2017 15:32:57 GMT 1, I feel a bit shame to have asked OP to name the print house here.. at the end, it's only about how you understand or not a writed message.. when it start to go out a smooth way, you need to pick up your phone cause it so difficult to be clear by email. GP sound really professional and it's not often you get a proposal like this. I'm steel a baby in the art collection and have no clue how a print house/artist manage their AP/PP/... So sure I could have been asking the same but still there were no need to escalade this issue that scale.
I'll borrow your words as I've also asked about the printers house name at the other thread.
I feel a bit shame to have asked OP to name the print house here.. at the end, it's only about how you understand or not a writed message.. when it start to go out a smooth way, you need to pick up your phone cause it so difficult to be clear by email. GP sound really professional and it's not often you get a proposal like this. I'm steel a baby in the art collection and have no clue how a print house/artist manage their AP/PP/... So sure I could have been asking the same but still there were no need to escalade this issue that scale. I'll borrow your words as I've also asked about the printers house name at the other thread.
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Wearology
Junior Member
Staff at FatFreeArt
Posts โข 3,567
Likes โข 4,432
Member is Online
April 2008
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Graffiti Prints customer service., by Wearology on Mar 5, 2017 15:33:45 GMT 1, Giancarlo & GP are amazing. I have purchased a lot of art from GP throughout the years and never had an issue with their customer service.
Giancarlo & GP are amazing. I have purchased a lot of art from GP throughout the years and never had an issue with their customer service.
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nobokov
Junior Member
Posts โข 4,883
Likes โข 6,801
February 2016
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Graffiti Prints customer service., by nobokov on Mar 5, 2017 16:20:40 GMT 1, It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions? I have asked to be removed from their mailing list. I don't doubt their are many happy customers, this has just been a bad experience for me. Perhaps one question mark would've sufficed??
It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions? I have asked to be removed from their mailing list. I don't doubt their are many happy customers, this has just been a bad experience for me. Perhaps one question mark would've sufficed??
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nobokov
Junior Member
Posts โข 4,883
Likes โข 6,801
February 2016
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Graffiti Prints customer service., by nobokov on Mar 5, 2017 16:30:45 GMT 1, one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that make's s**t hot prints at good prices that people could trust that was for everyone, not the connected few. just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong. i wont even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example. we value trust highly, its my no.1 thing with all artists. they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful. same with collectors trust is very important, i would never buy from somewhere i did not trust. I'm quite sure that you have many more supporters on here than detractors. Unfortunately, hate is a lot louder than love most of the time.
I've always been happy with my purchases from you and wendy and always look forward to the quality print jobs, excellent packing, and extra stickers included. Not to mention the quick responses to any inquiries. Keep it up and forget the dipshits...cant please them all.
one of the main reasons of many to start GP was the smoke and mirrors in the market, i felt the need for a quality outfit that make's s**t hot prints at good prices that people could trust that was for everyone, not the connected few. just like pow, blackratpress of old and souldoutstudios back in the day, with only SOS still rocking the original concept strong. i wont even mention the smoke and mirrors in the secondary market that's why we steer clear of it on GP, only obey is bought in to re sell, i would not touch a banksy for example. we value trust highly, its my no.1 thing with all artists. they are giving me images to reproduce and i take my responsibilities very seriously for lots of reasons. if there is a lack of trust before we print for an artist we don't print simple, as in my experience it will not be successful. same with collectors trust is very important, i would never buy from somewhere i did not trust. I'm quite sure that you have many more supporters on here than detractors. Unfortunately, hate is a lot louder than love most of the time. I've always been happy with my purchases from you and wendy and always look forward to the quality print jobs, excellent packing, and extra stickers included. Not to mention the quick responses to any inquiries. Keep it up and forget the dipshits...cant please them all.
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Morfx
Junior Member
Posts โข 2,706
Likes โข 2,833
May 2013
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Graffiti Prints customer service., by Morfx on Mar 5, 2017 16:58:51 GMT 1, It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions? I have asked to be removed from their mailing list. I don't doubt their are many happy customers, this has just been a bad experience for me. Perhaps one question mark would've sufficed??
Maybe so...
It was a genuine question. That's all. How are you meant to gain knowledge, if you don't ask questions? I have asked to be removed from their mailing list. I don't doubt their are many happy customers, this has just been a bad experience for me. Perhaps one question mark would've sufficed?? Maybe so...
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Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,237
May 2013
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Graffiti Prints customer service., by Fะฏ on Mar 5, 2017 22:56:35 GMT 1, Also not cool how you have made the damage look worse in the photo sent to gp.
on your ebay listing you brush over it better than a decorator.
Agree?
image ru
Also not cool how you have made the damage look worse in the photo sent to gp. on your ebay listing you brush over it better than a decorator. Agree? image ru
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stelio
New Member
Posts โข 391
Likes โข 555
May 2014
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Graffiti Prints customer service., by stelio on Mar 5, 2017 23:46:36 GMT 1, Also not cool how you have made the damage look worse in the photo sent to gp. on your ebay listing you brush over it better than a decorator. Agree? image ru
No international shipping!?!? Norway and USA love Martin and he doesn't even offer shipping to them. Wow.
Also not cool how you have made the damage look worse in the photo sent to gp. on your ebay listing you brush over it better than a decorator. Agree? image ruNo international shipping!?!? Norway and USA love Martin and he doesn't even offer shipping to them. Wow.
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Graffiti Prints customer service., by Global Art Traders on Mar 5, 2017 23:49:09 GMT 1, Sad that Graffiti Prints come in for so much stick here. In my opinion, they are the leading providers of top quality prints from some of this genre's best artists. Give a little love, we need them to keep contributing to the urban art arena.
Lets face it, what else is going on at the moment print wise? POW and Banksy are long gone, and Dolk seems to have moved on also! Everything else is a bit random.......... a release here and a release there. GP provide regular releases from a variety of established and up and coming artists and we personally think that should be applauded!
Sad that Graffiti Prints come in for so much stick here. In my opinion, they are the leading providers of top quality prints from some of this genre's best artists. Give a little love, we need them to keep contributing to the urban art arena.
Lets face it, what else is going on at the moment print wise? POW and Banksy are long gone, and Dolk seems to have moved on also! Everything else is a bit random.......... a release here and a release there. GP provide regular releases from a variety of established and up and coming artists and we personally think that should be applauded!
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nex
Junior Member
Posts โข 2,573
Likes โข 1,819
February 2009
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Graffiti Prints customer service., by nex on Mar 5, 2017 23:54:58 GMT 1, Can this thread be closed and consigned to an incinerator asap?
Thanks
Can this thread be closed and consigned to an incinerator asap?
Thanks
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ilmambo
Junior Member
Posts โข 2,336
Likes โข 240
March 2010
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Graffiti Prints customer service., by ilmambo on Mar 6, 2017 0:06:03 GMT 1, stick the "damaged" print in there too and move on. it's just a piece of paper.
stick the "damaged" print in there too and move on. it's just a piece of paper.
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Graffiti Prints customer service., by thomasmer on Mar 6, 2017 2:52:34 GMT 1, they are the leading providers of top quality prints from some of this genre's best artists. Best?
Leading?
they are the leading providers of top quality prints from some of this genre's best artists. Best? Leading?
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Eton Groover
New Member
Posts โข 962
Likes โข 989
February 2008
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Graffiti Prints customer service., by Eton Groover on Mar 6, 2017 12:20:05 GMT 1, The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not.
Why is he now flipping this print instead of just keeping it?
The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not.
Why is he now flipping this print instead of just keeping it?
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Hairbland
Junior Member
Posts โข 2,943
Likes โข 2,731
November 2010
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Graffiti Prints customer service., by Hairbland on Mar 6, 2017 12:33:29 GMT 1, Can this thread be closed and consigned to an incinerator asap? Thanks
Yes, I feel like my cd is skipping yet I can't get to it to move it along.
Can this thread be closed and consigned to an incinerator asap? Thanks Yes, I feel like my cd is skipping yet I can't get to it to move it along.
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wisky
New Member
Posts โข 587
Likes โข 395
September 2014
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Graffiti Prints customer service., by wisky on Mar 6, 2017 12:45:00 GMT 1, The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not. Why is he now flipping this print instead of just keeping it? Exactly right, his plan was always to flip it, have you seen his feedback on Ebay? How many damaged prints has the OP sold?? I managed to buy a variant from GP, all my prints all bought to go on the walls, not to flip before the ink is dry....... Michael.
The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not. Why is he now flipping this print instead of just keeping it? Exactly right, his plan was always to flip it, have you seen his feedback on Ebay? How many damaged prints has the OP sold?? I managed to buy a variant from GP, all my prints all bought to go on the walls, not to flip before the ink is dry....... Michael.
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nobokov
Junior Member
Posts โข 4,883
Likes โข 6,801
February 2016
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Graffiti Prints customer service., by nobokov on Mar 6, 2017 13:00:08 GMT 1, The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not. Why is he now flipping this print instead of just keeping it? Exactly right, his plan was always to flip it, have you seen his feedback on Ebay? How many damaged prints has the OP sold?? I managed to buy a variant from GP, all my prints all bought to go on the walls, not to flip before the ink is dry....... Michael. "I noticed a corner was substantially damaged...." -Stu to GP
"I have tried to show in picture 5 there is a wear/crease which runs through the GP blind stamp. Bearly visible (but it's there)ย This does not effect any part of the image.ย " - Stu on ebay
The OP is hardly covering himself in glory here. More proof (if it were needed) that having a lot of stars does not make you a good guy by default. I am sure he is no longer on GP mailing list whether he requested it or not. Why is he now flipping this print instead of just keeping it? Exactly right, his plan was always to flip it, have you seen his feedback on Ebay? How many damaged prints has the OP sold?? I managed to buy a variant from GP, all my prints all bought to go on the walls, not to flip before the ink is dry....... Michael. "I noticed a corner was substantially damaged...." -Stu to GP "I have tried to show in picture 5 there is a wear/crease which runs through the GP blind stamp. Bearly visible (but it's there)ย This does not effect any part of the image.ย " - Stu on ebay
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NYart
Junior Member
Posts โข 1,221
Likes โข 843
January 2016
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Graffiti Prints customer service., by NYart on Mar 6, 2017 16:00:16 GMT 1, I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them.
I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them.
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Poster Bob
Junior Member
Posts โข 5,816
Likes โข 5,422
September 2013
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Graffiti Prints customer service., by Poster Bob on Mar 6, 2017 16:38:23 GMT 1, I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them. They'd take back 19/50, slap 19/50 on a replacement, erase the numbering on the damaged print, slap AP or PP on it and auction it in a month giving 10% to charity and it'd sell for 50% above market value as their Ebay auctions always seem to do.
I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them. They'd take back 19/50, slap 19/50 on a replacement, erase the numbering on the damaged print, slap AP or PP on it and auction it in a month giving 10% to charity and it'd sell for 50% above market value as their Ebay auctions always seem to do.
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randomname
Junior Member
Posts โข 1,962
Likes โข 1,810
June 2013
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Graffiti Prints customer service., by randomname on Mar 6, 2017 16:51:06 GMT 1, I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them. For the integrity of the edition, the print should probably be destroyed. There should be a fixed numbered edition of prints, along with a fixed number of APs. Most places either hold back a few of the numbered edition to replace damaged prints, or send out an AP as a replacement.
Even if you were going to change the number, what would you change it to? 51/50? You couldn't double someone else's number. And you couldn't number a damaged print as an AP or PP. The only way I could see reselling a damaged print is if they replaced it with a numbered print they held back or with an AP. Then they could sell it as damaged with the existing number.
Anyway, I've never had a problem with GP's service. Giancarlo has always been helpful when I've purchased anything from him. The only sketchy thing he's done that I'm aware of was the whole Outis thing. But we all make mistakes.
I don't think GP ever intended on doing anything sketchy, but if they took back 19/50 and sent a new 19/50 wouldn't they have to change the number of the returned print? Is that wrong to do? I would guess if anyone would have the authority to do that it'd be them. For the integrity of the edition, the print should probably be destroyed. There should be a fixed numbered edition of prints, along with a fixed number of APs. Most places either hold back a few of the numbered edition to replace damaged prints, or send out an AP as a replacement. Even if you were going to change the number, what would you change it to? 51/50? You couldn't double someone else's number. And you couldn't number a damaged print as an AP or PP. The only way I could see reselling a damaged print is if they replaced it with a numbered print they held back or with an AP. Then they could sell it as damaged with the existing number. Anyway, I've never had a problem with GP's service. Giancarlo has always been helpful when I've purchased anything from him. The only sketchy thing he's done that I'm aware of was the whole Outis thing. But we all make mistakes.
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Slip
New Member
Posts โข 182
Likes โข 85
May 2015
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Graffiti Prints customer service., by Slip on Mar 6, 2017 20:57:14 GMT 1, GP RULE! They do so much for street art promotion. Unfortunately they can not please everyone including me! But big shout to Giancarlo and the crew for doing the business!
GP RULE! They do so much for street art promotion. Unfortunately they can not please everyone including me! But big shout to Giancarlo and the crew for doing the business!
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Dibbs 45
Junior Member
Posts โข 3,902
Likes โข 4,851
October 2012
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Graffiti Prints customer service., by Dibbs 45 on Mar 6, 2017 21:01:52 GMT 1, Bloody hell. This thread is still going?
Bloody hell. This thread is still going?
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thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
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Graffiti Prints customer service., by thomasmer on Mar 6, 2017 21:51:05 GMT 1, Bloody hell. This thread is still going? His instagram is worse.
Bloody hell. This thread is still going? His instagram is worse.
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tab1
Full Member
Posts โข 8,519
Likes โข 3,678
September 2011
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Graffiti Prints customer service., by tab1 on Dec 29, 2018 19:02:59 GMT 1, ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo
.
ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo .
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Masong
Junior Member
Posts โข 2,127
Likes โข 2,712
March 2017
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Graffiti Prints customer service., by Masong on Dec 29, 2018 19:11:27 GMT 1, ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo .
Mate youโre getting obsessed digging every old thread out ๐
ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo . Mate youโre getting obsessed digging every old thread out ๐
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tab1
Full Member
Posts โข 8,519
Likes โข 3,678
September 2011
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Graffiti Prints customer service., by tab1 on Dec 29, 2018 19:37:24 GMT 1, Mate youโre getting obsessed digging every old thread out ๐
I do not collect prints any more so the OCD needs to be directed elsewhere !๐๐
Mate youโre getting obsessed digging every old thread out ๐ I do not collect prints any more so the OCD needs to be directed elsewhere !๐๐
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Poster Bob
Junior Member
Posts โข 5,816
Likes โข 5,422
September 2013
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Graffiti Prints customer service., by Poster Bob on Dec 29, 2018 23:20:56 GMT 1, If you want to screw them over do so via GDPR. They have no right to maintain a database with name, email and address if no one has provided permission.
ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo .
If you want to screw them over do so via GDPR. They have no right to maintain a database with name, email and address if no one has provided permission. ok i feel the need to post my response, this was my email to him about the other thread. i wrote it and sent it and then seen this thread. email still applies, i waited before posting hoping the original poster of the emails would post it. hi just saw your thread on UUA when i got up at 7.30am. i will not respond on an internet forum. i can not understand why when we said we could replace your print with a spare this triggered you to question how many spares we had and say as I'd imagine there to be the edition, a few A/P's and P/P'S.. 99.9% of our customers would just be happy we can replace it. so that points to me you do not trust our integrity that we never over produce our work, also the artist too as they have to sign every print. if we are selling limited editions to people and they do not trust the edition and spares why are they buying from us? its a fair question why are you buying from us if you don't trust us? you spent ยฃ500 on that print, a good amount of money? we take the number and allocate an email, name and addresses to every piece we sell and place them into spreadsheets for each work inc all p/p and a/p. so we have very accurate records for the future, we are not the old pow numbering prints as we sell and causing chaos in the future so banksy had to set up pest control to sweep up the mess. we take it very seriously, we have all invoices for the prints etc with exact numbers we ordered. we issue coa and re issue free to customers if the records match up to our spreadsheets. we do this as i learned the lessons from buying from pow, graffiti prints is based on pow, but based on black rat press more. they made great prints, complicated etc, packed them in great tubes etc and did it properly. i was always into what they did and when they left the business i thought there was a big hole so i opened graffiti prints to fill it. so yesterday when you questioned and implied - i'd imagine there to be the edition, a few AP's and PP's it annoyed me greatly as we do it properly. i think you should return the print for a full refund or sell it etc, but if you can not trust us then yes 100% don't buy from us. giancarlo .
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