Morfx
Junior Member
Posts โข 2,705
Likes โข 2,832
May 2013
|
Graffiti Prints customer service., by Morfx on Mar 4, 2017 22:01:57 GMT 1, Look on this which way you will..
Received a Dinged print...
Yes, it's the Whatson variant..
I asked a question which (doing my due diligence on edition numbers) thought I should...
GP feel free to put across your views...
All I asked is what will happen to the print I return (if it's going to be restored, then you will have to change the number, is this why they are numbered in pencil?)
Then they retracted there offer of an exchange and will only refund me..
Great way to do business....
Email chain below..... (these should be in order, please refer to email times pictured)
Missed a page...
Look on this which way you will.. Received a Dinged print... Yes, it's the Whatson variant.. I asked a question which (doing my due diligence on edition numbers) thought I should... GP feel free to put across your views... All I asked is what will happen to the print I return (if it's going to be restored, then you will have to change the number, is this why they are numbered in pencil?) Then they retracted there offer of an exchange and will only refund me.. Great way to do business.... Email chain below..... (these should be in order, please refer to email times pictured) Missed a page... |
|
Geezer Mate
Junior Member
Posts โข 1,365
Likes โข 1,606
November 2015
|
Graffiti Prints customer service., by Geezer Mate on Mar 4, 2017 22:16:20 GMT 1, Justdave Sound familiar ?
|
|
sin
New Member
Posts โข 614
Likes โข 737
February 2013
|
Graffiti Prints customer service., by sin on Mar 4, 2017 22:19:14 GMT 1, just a note to say im going to make pop corn and ill be back to read
just a note to say im going to make pop corn and ill be back to read
|
|
Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,236
May 2013
|
Graffiti Prints customer service., by Fะฏ on Mar 4, 2017 22:21:17 GMT 1, Look on this which way you will.. Received a Dinged print... Yes, it's the Whatson variant.. I asked a question which (doing my due diligence on edition numbers) thought I should... GP feel free to put across your views... All I asked is what will happen to the print I return (if it's going to be restored, then you will have to change the number, is this why they are numbered in pencil?) Then they retracted there offer of an exchange and will only refund me.. Great way to do business.... Email chain below..... (these should be in order, please refer to email times pictured) Missed a page...
To be fair, you maybe should have been quiet after wendy told you they would replace it.
Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run.
To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors.
You were lucky to win that print, many missed out.
Thats you done then for any future sales or lottery!
Look on this which way you will.. Received a Dinged print... Yes, it's the Whatson variant.. I asked a question which (doing my due diligence on edition numbers) thought I should... GP feel free to put across your views... All I asked is what will happen to the print I return (if it's going to be restored, then you will have to change the number, is this why they are numbered in pencil?) Then they retracted there offer of an exchange and will only refund me.. Great way to do business.... Email chain below..... (these should be in order, please refer to email times pictured) Missed a page... To be fair, you maybe should have been quiet after wendy told you they would replace it. Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run. To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors. You were lucky to win that print, many missed out. Thats you done then for any future sales or lottery! |
|
Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,236
May 2013
|
Graffiti Prints customer service., by Fะฏ on Mar 4, 2017 22:25:53 GMT 1, just a note to say im going to make pop corn and ill be back to read
Can you grab me some poppets whilst you are there, maybe some pic n mix.
will shout you next time
just a note to say im going to make pop corn and ill be back to read Can you grab me some poppets whilst you are there, maybe some pic n mix. will shout you next time |
|
Morfx
Junior Member
Posts โข 2,705
Likes โข 2,832
May 2013
|
Graffiti Prints customer service., by Morfx on Mar 4, 2017 22:32:07 GMT 1, Fair enough, im no printmaker, I don't know the process on numbering..
Should I not of asked???
I won't be using GP in the future as my email states..
Will make no difference to them, but it's the principal...
Fair enough, im no printmaker, I don't know the process on numbering..
Should I not of asked???
I won't be using GP in the future as my email states..
Will make no difference to them, but it's the principal...
|
|
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Graffiti Prints customer service., by Deleted on Mar 4, 2017 22:36:52 GMT 1, ]To be fair, you maybe should have been quiet after wendy told you they would replace it.
Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run.
To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors.
You were lucky to win that print, many missed out.
Thats you done then for any future sales or lottery!
[/quote][
Wow you have completely missed the point here
]To be fair, you maybe should have been quiet after wendy told you they would replace it.
Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run.
To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors.
You were lucky to win that print, many missed out.
Thats you done then for any future sales or lottery!
[/quote][
Wow you have completely missed the point here
|
|
Fะฏ
Full Member
Posts โข 8,248
Likes โข 9,236
May 2013
|
Graffiti Prints customer service., by Fะฏ on Mar 4, 2017 22:39:27 GMT 1, To be fair, you maybe should have been quiet after wendy told you they would replace it. Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run. To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors. You were lucky to win that print, many missed out. Thats you done then for any future sales or lottery!
Go on...
you really missed the quote there
To be fair, you maybe should have been quiet after wendy told you they would replace it. Why would they need the coa back when they could just print another one? Its not like your coa could be sold or sent with your new one. Of course they have some held back, for this exact reason. There is always damages on every print run. To be fair on giancarlo, there was no need to post the email thread either as he should not need to keep defending himself. He could quite easily just f**koff the forum completely and carry on regardless leaving alot of people on here without a good contact / knowledge for collectors. You were lucky to win that print, many missed out. Thats you done then for any future sales or lottery! Go on... you really missed the quote there |
|
nobokov
Junior Member
Posts โข 4,879
Likes โข 6,793
February 2016
|
Graffiti Prints customer service., by nobokov on Mar 4, 2017 22:44:11 GMT 1, Fair enough, im no printmaker, I don't know the process on numbering.. Should I not of asked??? I won't be using GP in the future as my email states.. Will make no difference to them, but it's the principal...
Why are you posting this? Didnt Giancarlo explain the process clearly?
Fair enough, im no printmaker, I don't know the process on numbering.. Should I not of asked??? I won't be using GP in the future as my email states.. Will make no difference to them, but it's the principal... Why are you posting this? Didnt Giancarlo explain the process clearly? |
|
tartarus
Junior Member
Posts โข 2,628
Likes โข 2,168
February 2013
|
Graffiti Prints customer service., by tartarus on Mar 4, 2017 22:49:34 GMT 1, To me it seems like a crazy response from gp. But hey its their business so they can treat clients as they wish. Id rather people were asking me questions i didnt want to answer than walking away from my business due to my attitude to their questions. Gallery ethics are quite fucked up it seems though.
Morfx only asked the question what would happen. Its not like he said "oh so youll be renumbering and selling a restored print will you". He was polite in what he asked, which is more than can be said for GP.
To me it seems like a crazy response from gp. But hey its their business so they can treat clients as they wish. Id rather people were asking me questions i didnt want to answer than walking away from my business due to my attitude to their questions. Gallery ethics are quite fucked up it seems though.
Morfx only asked the question what would happen. Its not like he said "oh so youll be renumbering and selling a restored print will you". He was polite in what he asked, which is more than can be said for GP.
|
|
sin
New Member
Posts โข 614
Likes โข 737
February 2013
|
Graffiti Prints customer service., by sin on Mar 4, 2017 22:55:36 GMT 1, If the question is, are they making new prints?
The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice.
The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding.
the tone of the customer service communication does seem off.
If the question is, are they making new prints?
The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice.
The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding.
the tone of the customer service communication does seem off.
|
|
Poster Bob
Junior Member
Posts โข 5,812
Likes โข 5,420
September 2013
|
Graffiti Prints customer service., by Poster Bob on Mar 4, 2017 23:05:24 GMT 1, They cancelled your order so they could sell it to someone else for more money.
If the question is, are they making new prints? The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice. The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding. the tone of the customer service communication does seem off. ย
They cancelled your order so they could sell it to someone else for more money. If the question is, are they making new prints? The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice. The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding. the tone of the customer service communication does seem off. ย |
|
Morfx
Junior Member
Posts โข 2,705
Likes โข 2,832
May 2013
|
Graffiti Prints customer service., by Morfx on Mar 4, 2017 23:08:24 GMT 1, If the question is, are they making new prints? The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice. The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding. the tone of the customer service communication does seem off. ย
Agreed... All I wanted was an explanation of what would happen.. Which I never got..
This now makes sense..
If the question is, are they making new prints? The answer is no, they likely did over run in order to cover damage caused by shipping. Rather standard practice. The question about numbering seems valid, but nuanced, if they remove the numbering from the damaged print, and redo number on your print, that seems reasonable to me. as long as there arent two xx/yy out there then its clear. that wasnt clearly outlined from what i saw, but my .02 is i dont think there is anything nefarious going on, just misunderstanding. the tone of the customer service communication does seem off. ย Agreed... All I wanted was an explanation of what would happen.. Which I never got.. This now makes sense.. |
|
stelio
New Member
Posts โข 391
Likes โข 555
May 2014
|
Graffiti Prints customer service., by stelio on Mar 4, 2017 23:37:21 GMT 1, Can i get dibs on the print??? Ill frame it like that!
Can i get dibs on the print??? Ill frame it like that!
|
|
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Graffiti Prints customer service., by Deleted on Mar 5, 2017 0:21:57 GMT 1, FWIW, i dont think there was anything other than genuine interest in the original question, I didnt pick up any nuance or doubting the integrity of GP but their response was a bit OTT.
FWIW, i dont think there was anything other than genuine interest in the original question, I didnt pick up any nuance or doubting the integrity of GP but their response was a bit OTT.
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Graffiti Prints customer service., by Deleted on Mar 5, 2017 0:52:05 GMT 1, I have a simple basic rule of not wanting to do business with any company that doesn't uphold the highest standards of communication with it's costumers. GP doesn't seem to meet those standards when lashing out like this on a simple question.
I have a simple basic rule of not wanting to do business with any company that doesn't uphold the highest standards of communication with it's costumers. GP doesn't seem to meet those standards when lashing out like this on a simple question.
|
|
|
|
Graffiti Prints customer service., by Rouen Cathedral on Mar 5, 2017 1:07:54 GMT 1, There seems to be a message of yours missing. The one right before they went off. What did that say?
There seems to be a message of yours missing. The one right before they went off. What did that say?
|
|
|
|
Graffiti Prints customer service., by Happy Shopper on Mar 5, 2017 1:13:33 GMT 1, Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone??
What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks?
Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone??
What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks?
|
|
Deleted
Posts โข 0
Likes โข
January 1970
|
Graffiti Prints customer service., by Deleted on Mar 5, 2017 1:15:16 GMT 1, Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone?? What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks?
Fire them.... i'll get my coat
Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone?? What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks? Fire them.... i'll get my coat |
|
|
|
Graffiti Prints customer service., by Rouen Cathedral on Mar 5, 2017 1:17:18 GMT 1, Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone?? What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks?
Yeah I don't see it either. Maybe the original poster is hiding something and those saying he didnt insinuate anything are wrong. Hopefully he posts it and proves us wrong.
All great questions about GP process that could use answers.
Maybe they restore and it becomes a blank in case of other damage?
Is it just me, but is the offending email missing? I see GPs agro response twice, but not the question... Just my phone?? What I find more odd though is what GP were going to do with this damaged print. It's numbered wrongly and damaged... Wouldn't a gallery just destroy it? Why restore it when they have blanks for this purpose? Which you'd expect to also be destroyed once editions are finished... which begs the question, what do GP usually do with their blanks? Yeah I don't see it either. Maybe the original poster is hiding something and those saying he didnt insinuate anything are wrong. Hopefully he posts it and proves us wrong. All great questions about GP process that could use answers. Maybe they restore and it becomes a blank in case of other damage? |
|
wisky
New Member
Posts โข 587
Likes โข 395
September 2014
|
Graffiti Prints customer service., by wisky on Mar 5, 2017 2:14:36 GMT 1, I was also lucky enough to have won an MW Landscape variant on the GP lottery to which I feel very privilidged, as there were thousands of people who would of appreciated owning this print.
The print is amazing 'in the flesh' and was taken to my framers today......
I can not understand your reasons as to why you felt the need to post a private conversation between yourself and GP and question GP's integrity when GP had promised you a replacement for your damaged print!
GP could of accused you of causing the damage, but instead offered you an immediate replacement!
At this point, maybe you should of balanced out the inconvieniance of returning a print with the joy of owning such a print.
My print was wrapped superbly and securely with the tube clearly marked "Open this end!".
I also can not understand the witch hunt against GP, they do not deserve this onslaught from forum trollers.
I was also lucky enough to have won an MW Landscape variant on the GP lottery to which I feel very privilidged, as there were thousands of people who would of appreciated owning this print.
The print is amazing 'in the flesh' and was taken to my framers today......
I can not understand your reasons as to why you felt the need to post a private conversation between yourself and GP and question GP's integrity when GP had promised you a replacement for your damaged print!
GP could of accused you of causing the damage, but instead offered you an immediate replacement!
At this point, maybe you should of balanced out the inconvieniance of returning a print with the joy of owning such a print.
My print was wrapped superbly and securely with the tube clearly marked "Open this end!".
I also can not understand the witch hunt against GP, they do not deserve this onslaught from forum trollers.
|
|
wisky
New Member
Posts โข 587
Likes โข 395
September 2014
|
Graffiti Prints customer service., by wisky on Mar 5, 2017 2:25:07 GMT 1, .......Refill them popcorn bowls, I'm warming up, I'm shadow boxing, I'm jab, jab jabbing..........
This won't be no Haye fight........   
.......Refill them popcorn bowls, I'm warming up, I'm shadow boxing, I'm jab, jab jabbing.......... This won't be no Haye fight........ |
|
|
|
NYart
Junior Member
Posts โข 1,221
Likes โข 843
January 2016
|
Graffiti Prints customer service., by NYart on Mar 5, 2017 3:08:00 GMT 1, Seems like it'd make sense to just number the 'blanks' AP/PP #/# and issue COAs accordingly for replacements. If a piece from the edition is damaged repair it and sell it as its numbered or oh well no more #19/50. While I don't see in this case re numbering or erasing/repairing the damaged print is anything nefarious, it does raise questions that could've been easily avoided with straight forward editioning of said blanks.
Seems like it'd make sense to just number the 'blanks' AP/PP #/# and issue COAs accordingly for replacements. If a piece from the edition is damaged repair it and sell it as its numbered or oh well no more #19/50. While I don't see in this case re numbering or erasing/repairing the damaged print is anything nefarious, it does raise questions that could've been easily avoided with straight forward editioning of said blanks.
|
|
thomasmer
Junior Member
Posts โข 1,107
Likes โข 565
July 2014
|
|
|
|
|
Graffiti Prints customer service., by SturbanHasSaggyTits on Mar 5, 2017 3:37:23 GMT 1, 
|
|
The Fool
New Member
Posts โข 94
Likes โข 97
January 2014
|
Graffiti Prints customer service., by The Fool on Mar 5, 2017 3:38:56 GMT 1, There is 100% a message that you sent to GP that you left out of the messages above because it is slightly visible you saying "Thanks for the information. To be honest..." and then who knows what you said to him when he goes off.
He offered you a replacement up front without asking any questions and you came back with a stupid question. You should have just been happy and taken the replacement.
Also - posting personal conversations trying to out someone is some really lowlife shit. How about you post the image of the last message you sent him before setting him off.
There is 100% a message that you sent to GP that you left out of the messages above because it is slightly visible you saying "Thanks for the information. To be honest..." and then who knows what you said to him when he goes off.
He offered you a replacement up front without asking any questions and you came back with a stupid question. You should have just been happy and taken the replacement.
Also - posting personal conversations trying to out someone is some really lowlife shit. How about you post the image of the last message you sent him before setting him off.
|
|
coller
Junior Member
Posts โข 2,380
Likes โข 2,371
April 2015
|
Graffiti Prints customer service., by coller on Mar 5, 2017 4:29:18 GMT 1, Yeah there's an e-mail missing from this exchange...
Yeah there's an e-mail missing from this exchange...
|
|
The Fool
New Member
Posts โข 94
Likes โข 97
January 2014
|
What are you trying to point out here? That he clearly stated when selling a print that it had "Dirty Marks" and also donated 25% to charity. What is wrong with that? When they sold that batch on eBay they almost sold 40 prints donating anywhere from 25% to 100% on some. |
|
Eton Groover
New Member
Posts โข 959
Likes โข 988
February 2008
|
Graffiti Prints customer service., by Eton Groover on Mar 5, 2017 8:26:51 GMT 1, The op behaves like a dick in the emails. He was offered a replacement without any qualms and that should have been the end of it but oh no, he's an "expert" and isn't happy with just that. And to prove how much of a dick he is he is he is posting it all on here. It's almost like he is looking to cause upset with GP
I'd have told him where to go as well.
The op behaves like a dick in the emails. He was offered a replacement without any qualms and that should have been the end of it but oh no, he's an "expert" and isn't happy with just that. And to prove how much of a dick he is he is he is posting it all on here. It's almost like he is looking to cause upset with GP
I'd have told him where to go as well.
|
|
Cornish Crayon
Junior Member
Posts โข 3,965
Likes โข 2,902
December 2007
|
Graffiti Prints customer service., by Cornish Crayon on Mar 5, 2017 8:46:31 GMT 1, Graffiti prints have always been honest and clear with me,
They helped me out with a COA in the past, this was faultless,
I never picked up on any attitude, except a positive one.
Just sayin, no worries
Graffiti prints have always been honest and clear with me,
They helped me out with a COA in the past, this was faultless,
I never picked up on any attitude, except a positive one.
Just sayin, no worries
|
|
๐ธ