rjf76
Junior Member
๐จ๏ธ 2,494
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January 2015
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Two new D*Face's en route to StolenSpace, by rjf76 on Dec 16, 2015 19:14:06 GMT 1, Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up!
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up!
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Art Fan 2011
Junior Member
๐จ๏ธ 4,671
๐๐ป 1,952
February 2012
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Two new D*Face's en route to StolenSpace, by Art Fan 2011 on Dec 16, 2015 19:16:58 GMT 1, Poor website, even worse release and now damaged prints, all round poor job!! That's 2 damaged prints now (just on here), none of you are being OCD, if you buy anything from new you expect it to be in as new/perfect condition, neither of your prints are so send them back for replacements or refunds. Bit cheeky to tell you that you should get it trimmed too!!
Poor website, even worse release and now damaged prints, all round poor job!! That's 2 damaged prints now (just on here), none of you are being OCD, if you buy anything from new you expect it to be in as new/perfect condition, neither of your prints are so send them back for replacements or refunds. Bit cheeky to tell you that you should get it trimmed too!!
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Nick
Junior Member
๐จ๏ธ 1,562
๐๐ป 1,630
January 2014
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Two new D*Face's en route to StolenSpace, by Nick on Dec 16, 2015 19:17:13 GMT 1, Mine was very securely packed but had this damage to the top corner. Must have been pre packaging damage. Feel like I'm being a little bit OCD (it is a tiny crease), or is it reasonable to be a little annoyed? I've been in contact and they suggest i get it trimmed as it does have a fat border. Its the gun that no one (but me) liked, so not expecting value to rise (i don't think its even sold out) but I wanted it framed with whole print on show. It wasn't a cheap print so I'm a little reluctant to just take it on the chin tbh? Am i being a bit of a tit? 
I would 100% make them replace it or take it back. It's the galleries responsibility to get it to you in mint condition, don't accept anything else..
Sometimes they will have no replacements and you need to decide between keeping the damaged print and getting a refund. In this case it has not sold out so you are well within your right to be asking for another copy.
Mine was very securely packed but had this damage to the top corner. Must have been pre packaging damage. Feel like I'm being a little bit OCD (it is a tiny crease), or is it reasonable to be a little annoyed? I've been in contact and they suggest i get it trimmed as it does have a fat border. Its the gun that no one (but me) liked, so not expecting value to rise (i don't think its even sold out) but I wanted it framed with whole print on show. It wasn't a cheap print so I'm a little reluctant to just take it on the chin tbh? Am i being a bit of a tit? Poor form of them to suggest you trim it. I would 100% make them replace it or take it back. It's the galleries responsibility to get it to you in mint condition, don't accept anything else.. Sometimes they will have no replacements and you need to decide between keeping the damaged print and getting a refund. In this case it has not sold out so you are well within your right to be asking for another copy. |
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damo
New Member
๐จ๏ธ 348
๐๐ป 625
June 2015
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Two new D*Face's en route to StolenSpace, by damo on Dec 16, 2015 19:19:25 GMT 1, Okay thanks all, greatly appreciated. I will pick it up with them tomorrow. Eve, on email, did offer a refund so i'm not knocking them too much but I actually really like the print, i wasn't looking to get the money back i just wanted a mint one. Im feeling less unreasonable now though (it has been bothering me all day) so i suspect I will go back and see if i can swap it.
Okay thanks all, greatly appreciated. I will pick it up with them tomorrow. Eve, on email, did offer a refund so i'm not knocking them too much but I actually really like the print, i wasn't looking to get the money back i just wanted a mint one. Im feeling less unreasonable now though (it has been bothering me all day) so i suspect I will go back and see if i can swap it.
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Art Fan 2011
Junior Member
๐จ๏ธ 4,671
๐๐ป 1,952
February 2012
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Two new D*Face's en route to StolenSpace, by Art Fan 2011 on Dec 16, 2015 19:19:28 GMT 1, Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up!
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! You could try and get it repaired by someone who knows what they are doing, but depends how bad it is, any pics you could share? Beats me why a gallery such as SS would spend money outsourcing shipping to another company - they clearly made a mistake in doing so!! Wonder how many more unhappy customers are out there after getting there prints today?! |
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Nick
Junior Member
๐จ๏ธ 1,562
๐๐ป 1,630
January 2014
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Two new D*Face's en route to StolenSpace, by Nick on Dec 16, 2015 19:20:13 GMT 1, Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! 
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! I've had this problem a few times before and managed to get a partial refund of up to 50%..try that route if you want to keep it |
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rjf76
Junior Member
๐จ๏ธ 2,494
๐๐ป 2,662
January 2015
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Two new D*Face's en route to StolenSpace, by rjf76 on Dec 16, 2015 19:28:22 GMT 1,
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! You could try and get it repaired by someone who knows what they are doing, but depends how bad it is, any pics you could share? Beats me why a gallery such as SS would spend money outsourcing shipping to another company - they clearly made a mistake in doing so!! Wonder how many more unhappy customers are out there after getting there prints today?!
I'll try get some pics up in bit....
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! You could try and get it repaired by someone who knows what they are doing, but depends how bad it is, any pics you could share? Beats me why a gallery such as SS would spend money outsourcing shipping to another company - they clearly made a mistake in doing so!! Wonder how many more unhappy customers are out there after getting there prints today?! I'll try get some pics up in bit.... |
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rjf76
Junior Member
๐จ๏ธ 2,494
๐๐ป 2,662
January 2015
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Two new D*Face's en route to StolenSpace, by rjf76 on Dec 16, 2015 19:31:15 GMT 1,  
Am I being too picky? Don't think so...
Am I being too picky? Don't think so... |
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Geezer Mate
Junior Member
๐จ๏ธ 1,365
๐๐ป 1,606
November 2015
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Two new D*Face's en route to StolenSpace, by Geezer Mate on Dec 16, 2015 19:33:21 GMT 1, No mine had a good border between the print and packing, the packing was a bit damaged but print fine
No mine had a good border between the print and packing, the packing was a bit damaged but print fine
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rjf76
Junior Member
๐จ๏ธ 2,494
๐๐ป 2,662
January 2015
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Two new D*Face's en route to StolenSpace, by rjf76 on Dec 16, 2015 19:37:41 GMT 1,
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! You could try and get it repaired by someone who knows what they are doing, but depends how bad it is, any pics you could share? Beats me why a gallery such as SS would spend money outsourcing shipping to another company - they clearly made a mistake in doing so!! Wonder how many more unhappy customers are out there after getting there prints today?!
She sounded worried when I said there have been 2 damaged prints so far...
Just spoke to Lauren(?)...basically they have no replacements of any prints!! Very apologetic as they actually got separate company to pack!! It's either get full refund or try and flatten/straighten/tease out....not sure what to do as don't want to give print up! You could try and get it repaired by someone who knows what they are doing, but depends how bad it is, any pics you could share? Beats me why a gallery such as SS would spend money outsourcing shipping to another company - they clearly made a mistake in doing so!! Wonder how many more unhappy customers are out there after getting there prints today?! She sounded worried when I said there have been 2 damaged prints so far... |
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hippychick
New Member
๐จ๏ธ 151
๐๐ป 218
March 2013
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Two new D*Face's en route to StolenSpace, by hippychick on Dec 16, 2015 19:43:09 GMT 1, No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements 
Keeping my fingers crossed it flattens ok
No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements Keeping my fingers crossed it flattens ok |
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Geezer Mate
Junior Member
๐จ๏ธ 1,365
๐๐ป 1,606
November 2015
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Two new D*Face's en route to StolenSpace, by Geezer Mate on Dec 16, 2015 19:44:00 GMT 1, The packing was/is very rigid so I expect the damage was done in the packing
The packing was/is very rigid so I expect the damage was done in the packing
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Cornish Crayon
Junior Member
๐จ๏ธ 3,965
๐๐ป 2,902
December 2007
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Two new D*Face's en route to StolenSpace, by Cornish Crayon on Dec 16, 2015 19:44:16 GMT 1, Is it fair enough that I say WOW!!! with capital letters.
Is it fair enough that I say WOW!!! with capital letters.
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rjf76
Junior Member
๐จ๏ธ 2,494
๐๐ป 2,662
January 2015
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Two new D*Face's en route to StolenSpace, by rjf76 on Dec 16, 2015 19:45:31 GMT 1, This release isn't going too well is it....apart from stunning print in reality.
This release isn't going too well is it....apart from stunning print in reality.
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student42
New Member
๐จ๏ธ 134
๐๐ป 56
March 2012
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Two new D*Face's en route to StolenSpace, by student42 on Dec 16, 2015 19:46:06 GMT 1, I am looking forward to this print, but I am nervous now. I hope these make it to the US undamaged.
Why would they not produce extras with the damage problems they have had in the past? These probably only cost them $20 to manufacture so the cost of printing a few extras would be minimal compared to the markup of the product. I hope they find a way to compensate those of you affected besides returning the print for a full refund.
If I am paying a premium price for a print I expect a premium product. I might let it slide for a $40 print but certainly not a $600 one I plan to float. 
I am looking forward to this print, but I am nervous now. I hope these make it to the US undamaged. Why would they not produce extras with the damage problems they have had in the past? These probably only cost them $20 to manufacture so the cost of printing a few extras would be minimal compared to the markup of the product. I hope they find a way to compensate those of you affected besides returning the print for a full refund. If I am paying a premium price for a print I expect a premium product. I might let it slide for a $40 print but certainly not a $600 one I plan to float. |
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Geezer Mate
Junior Member
๐จ๏ธ 1,365
๐๐ป 1,606
November 2015
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Two new D*Face's en route to StolenSpace, by Geezer Mate on Dec 16, 2015 19:47:32 GMT 1, The print its self is amazing and huge, it demands a fairly big space
The print its self is amazing and huge, it demands a fairly big space
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student42
New Member
๐จ๏ธ 134
๐๐ป 56
March 2012
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Two new D*Face's en route to StolenSpace, by student42 on Dec 16, 2015 19:56:26 GMT 1, No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements Keeping my fingers crossed it flattens ok
I was worried about the waves based on the picture they had shown on the site during the sale. You can clearly see waves in the print, especially across the woman's hair.
I hope it flattens out for you hippychick
No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements Keeping my fingers crossed it flattens ok I was worried about the waves based on the picture they had shown on the site during the sale. You can clearly see waves in the print, especially across the woman's hair. I hope it flattens out for you hippychick |
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Fะฏ
Full Member
๐จ๏ธ 8,264
๐๐ป 9,252
May 2013
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Two new D*Face's en route to StolenSpace, by Fะฏ on Dec 16, 2015 20:04:13 GMT 1, Am I being too picky? Don't think so...
Its a tiny little crease.
that will soon frame out.
Am I being too picky? Don't think so... Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out. |
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Unica
Junior Member
๐จ๏ธ 2,076
๐๐ป 1,232
November 2013
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Two new D*Face's en route to StolenSpace, by Unica on Dec 16, 2015 20:04:56 GMT 1, No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements Keeping my fingers crossed it flattens ok
No dings for me but the print has a few wavy bits. Got a very quick response from Lauren who says she thinks it should flatten out so going to try that. If not, I can return for a full refund as there are no replacements Keeping my fingers crossed it flattens ok My experience has been that waves in prints don't just flatten out, unless one takes it to a restorer. I shall be demanding a refund if mine is anything over than print. The print and shipping wasn't cheap and I expect the product to be perfect. |
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Unica
Junior Member
๐จ๏ธ 2,076
๐๐ป 1,232
November 2013
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Two new D*Face's en route to StolenSpace, by Unica on Dec 16, 2015 20:08:28 GMT 1, Am I being too picky? Don't think so... Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out.
Am I being too picky? Don't think so... Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out. I'd call that damage, can't frame it out if its float framed. I would think if most people saw a ding like that on a Banksy they were considering buying they'd call it damage. |
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stress
New Member
๐จ๏ธ 75
๐๐ป 20
May 2015
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Two new D*Face's en route to StolenSpace, by stress on Dec 16, 2015 20:35:44 GMT 1, Was a bit worried after reading this thread, but just opened my 'Bend Embrace' and there is absolutely no damage, corners are sharp, and no wavey paper. Feel bad for those who have issues with their print, for the price they should be nothing but mint condition.
Was a bit worried after reading this thread, but just opened my 'Bend Embrace' and there is absolutely no damage, corners are sharp, and no wavey paper. Feel bad for those who have issues with their print, for the price they should be nothing but mint condition.
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davievegas
New Member
๐จ๏ธ 983
๐๐ป 355
January 2013
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Two new D*Face's en route to StolenSpace, by davievegas on Dec 16, 2015 20:39:38 GMT 1, Am I being too picky? Don't think so... Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out.
Am I being too picky? Don't think so... Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out. Wrong again! Don't waste your money getting this framed. Nothing mint about this. Your finger does NOTHING for this and flattening it out will not help either. If the print is not mint, its a refund or a new one. Only hurts your pockets in the future if you take this guys advice. |
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Two new D*Face's en route to StolenSpace, by Coach on Dec 16, 2015 20:40:19 GMT 1, Mine was very securely packed but had this damage to the top corner. Must have been pre packaging damage. Feel like I'm being a little bit OCD (it is a tiny crease), or is it reasonable to be a little annoyed? I've been in contact and they suggest i get it trimmed as it does have a fat border. Its the gun that no one (but me) liked, so not expecting value to rise (i don't think its even sold out) but I wanted it framed with whole print on show. It wasn't a cheap print so I'm a little reluctant to just take it on the chin tbh? Am i being a bit of a tit? [img alt="" src="http://i.imgur.com/Rxy4TaR.jpg
[/quote]
You aren't being a tit. That's a damaged print from a gallery. Trimming it may remove the crease, but then you've got a trimmed print. It should be replaced by the gallery.
Mine was very securely packed but had this damage to the top corner. Must have been pre packaging damage. Feel like I'm being a little bit OCD (it is a tiny crease), or is it reasonable to be a little annoyed? I've been in contact and they suggest i get it trimmed as it does have a fat border. Its the gun that no one (but me) liked, so not expecting value to rise (i don't think its even sold out) but I wanted it framed with whole print on show. It wasn't a cheap print so I'm a little reluctant to just take it on the chin tbh? Am i being a bit of a tit? [img alt="" src="http://i.imgur.com/Rxy4TaR.jpg [/img]"] [/quote] You aren't being a tit. That's a damaged print from a gallery. Trimming it may remove the crease, but then you've got a trimmed print. It should be replaced by the gallery. |
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Deleted
๐จ๏ธ 0
๐๐ป
January 1970
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Two new D*Face's en route to StolenSpace, by Deleted on Dec 16, 2015 20:46:47 GMT 1, Whoa
If it was me i would be happy as is
however my standards are very very low compared it seems to the majority on here, so i would possibly struggle if i ever wanted to sell it, so more fool me i suppose for keeping it as is
Whoa
If it was me i would be happy as is
however my standards are very very low compared it seems to the majority on here, so i would possibly struggle if i ever wanted to sell it, so more fool me i suppose for keeping it as is
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Fะฏ
Full Member
๐จ๏ธ 8,264
๐๐ป 9,252
May 2013
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Two new D*Face's en route to StolenSpace, by Fะฏ on Dec 16, 2015 20:51:27 GMT 1, Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out. Wrong again! Don't waste your money getting this framed. Nothing mint about this. Your finger does NOTHING for this and flattening it out will not help either. If the print is not mint, its a refund or a new one. Only hurts your pockets in the future if you take this guys advice.
Would hardly call that damage, flatten it down with your finger! Its a tiny little crease. that will soon frame out. Wrong again! Don't waste your money getting this framed. Nothing mint about this. Your finger does NOTHING for this and flattening it out will not help either. If the print is not mint, its a refund or a new one. Only hurts your pockets in the future if you take this guys advice. It was not advice from this 'guy'. There are no new ones so there you go. Deal with it, framing it will cover it anyway. The paper does not look that thick so float mounting probably not advisable at this size anyway unless its stuck to a foam board core. Dont see why it would hurt your pockets unless it was bought to resell. |
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bone
New Member
๐จ๏ธ 416
๐๐ป 157
September 2013
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Two new D*Face's en route to StolenSpace, by bone on Dec 16, 2015 21:01:41 GMT 1, Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy.
Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy.
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Inknart
Junior Member
๐จ๏ธ 3,490
๐๐ป 3,288
April 2015
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Two new D*Face's en route to StolenSpace, by Inknart on Dec 16, 2015 21:09:15 GMT 1, Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy.
I had a print recently restored with a very similar issue and to have it done properly cost me $175.
Why should a buyer have to suffer and not be able to float a picture if it's damaged from the Gallery?
It's not.
It looked beautiful floated and i'm not even a fan of floating my prints because they do tend to get a little wavy sometimes, but regardless the consumer should not be the one making those decisions based on the quality of an item that should be new and mint.
Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy. For everyone saying those corners are tiny and fixable. I had a print recently restored with a very similar issue and to have it done properly cost me $175. Why should a buyer have to suffer and not be able to float a picture if it's damaged from the Gallery? It's not. It looked beautiful floated and i'm not even a fan of floating my prints because they do tend to get a little wavy sometimes, but regardless the consumer should not be the one making those decisions based on the quality of an item that should be new and mint. |
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Fะฏ
Full Member
๐จ๏ธ 8,264
๐๐ป 9,252
May 2013
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Two new D*Face's en route to StolenSpace, by Fะฏ on Dec 16, 2015 21:19:51 GMT 1, Looks like it can be spooned out with a little force and work. ย I'm not one to accept damage prints, but that is tiny and fixable. ย Easily framed out if you are hanging it, if not sell it to me for cost if you are happy. ย ย
Exactly.
Just to give a little 'perspective' in both senses.
Here is a 5p piece next to the same damage.
Your talking an 1/8 th of a 5p. Its nothing
Looks like it can be spooned out with a little force and work. ย I'm not one to accept damage prints, but that is tiny and fixable. ย Easily framed out if you are hanging it, if not sell it to me for cost if you are happy. ย ย Exactly. Just to give a little 'perspective' in both senses. Here is a 5p piece next to the same damage. Your talking an 1/8 th of a 5p. Its nothing |
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Cornish Crayon
Junior Member
๐จ๏ธ 3,965
๐๐ป 2,902
December 2007
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Two new D*Face's en route to StolenSpace, by Cornish Crayon on Dec 16, 2015 21:23:56 GMT 1, Your 5p Freerange?
Looks new and shiny 
Your 5p Freerange? Looks new and shiny |
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bone
New Member
๐จ๏ธ 416
๐๐ป 157
September 2013
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Two new D*Face's en route to StolenSpace, by bone on Dec 16, 2015 21:36:51 GMT 1, Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy. For everyone saying those corners are tiny and fixable. I had a print recently restored with a very similar issue and to have it done properly cost me $175. Why should a buyer have to suffer and not be able to float a picture if it's damaged from the Gallery? It's not. It looked beautiful floated and i'm not even a fan of floating my prints because they do tend to get a little wavy sometimes, but regardless the consumer should not be the one making those decisions based on the quality of an item that should be new and mint.
Looks like it can be spooned out with a little force and work. I'm not one to accept damage prints, but that is tiny and fixable. Easily framed out if you are hanging it, if not sell it to me for cost if you are happy. For everyone saying those corners are tiny and fixable. I had a print recently restored with a very similar issue and to have it done properly cost me $175. Why should a buyer have to suffer and not be able to float a picture if it's damaged from the Gallery? It's not. It looked beautiful floated and i'm not even a fan of floating my prints because they do tend to get a little wavy sometimes, but regardless the consumer should not be the one making those decisions based on the quality of an item that should be new and mint. You got ripped off, you could of done it for free yourself. Only way I'm paying 175 is for highly valuable print. The said you could be refunded if not happy, send it back if you can't live with the damage, or fix it |
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