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Mr. Dob Murakami ComplexCon, by Coach on Mar 29, 2017 10:55:13 GMT 1, I agree entirely that this should never have happened, poor form, refunds should be offered, etc. But from a practical perspective, if you are offered a full refund would you return it (assuming the damage is similar to that already shared)? I don't think I would. I think they still look excellent and would rather have one with some marks/fingerprints than not have one at all. Yes maybe you're right - I think it would depend on the amount and severity but agree, they do look great. Just seen response from BAIT and looks like they'll be replacing anyway, potentially...lets see!
Indeed. I hadn't seen the message from Bait at the time of typing my last post. I could have lived with a damaged one (perhaps somewhat begrudgingly) but would prefer a perfect one of course.
I agree entirely that this should never have happened, poor form, refunds should be offered, etc. But from a practical perspective, if you are offered a full refund would you return it (assuming the damage is similar to that already shared)? I don't think I would. I think they still look excellent and would rather have one with some marks/fingerprints than not have one at all. Yes maybe you're right - I think it would depend on the amount and severity but agree, they do look great. Just seen response from BAIT and looks like they'll be replacing anyway, potentially...lets see! Indeed. I hadn't seen the message from Bait at the time of typing my last post. I could have lived with a damaged one (perhaps somewhat begrudgingly) but would prefer a perfect one of course. |
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Hairbland
Junior Member
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Mr. Dob Murakami ComplexCon, by Hairbland on Mar 29, 2017 11:58:21 GMT 1, Interesting. I wonder if they will check and fulfill single orders with remaining inventory. Of course shifting during shipping doesn't excuse fingerprints.
Interesting. I wonder if they will check and fulfill single orders with remaining inventory. Of course shifting during shipping doesn't excuse fingerprints.
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avec art
Junior Member
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March 2014
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Mr. Dob Murakami ComplexCon, by avec art on Mar 29, 2017 12:07:21 GMT 1, It certainly doesn't explain the fingerprints, which is what I thought was the main problem.
It certainly doesn't explain the fingerprints, which is what I thought was the main problem.
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sl
New Member
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Mr. Dob Murakami ComplexCon, by sl on Mar 29, 2017 13:28:33 GMT 1, As these were basically a commission item there is really no excuse to not have much better quality control especially at these prices.
To now have to wait another 3-4 months or take your money back sucks.
They should provide more for all the inconvenience and disappointment.
I didn't get one but feel for those that are going through this bs
Good Luck
As these were basically a commission item there is really no excuse to not have much better quality control especially at these prices.
To now have to wait another 3-4 months or take your money back sucks.
They should provide more for all the inconvenience and disappointment.
I didn't get one but feel for those that are going through this bs
Good Luck
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Pawel
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๐จ๏ธ 3,801
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Member is Online
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Mr. Dob Murakami ComplexCon, by Pawel on Mar 29, 2017 13:47:56 GMT 1, As these were basically a commission item there is really no excuse to not have much better quality control especially at these prices. To now have to wait another 3-4 months or take your money back sucks. They should provide more for all the inconvenience and disappointment. I didn't get one but feel for those that are going through this bs Good Luck
I wouldn't mind waiting another 6 months if I was sure I'd get a quality product. it's good that they eventually acknowledged there's problem with these.
As these were basically a commission item there is really no excuse to not have much better quality control especially at these prices. To now have to wait another 3-4 months or take your money back sucks. They should provide more for all the inconvenience and disappointment. I didn't get one but feel for those that are going through this bs Good Luck I wouldn't mind waiting another 6 months if I was sure I'd get a quality product. it's good that they eventually acknowledged there's problem with these. |
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Mr. Dob Murakami ComplexCon, by Happy Shopper on Mar 29, 2017 13:51:02 GMT 1, Murakami mentioned on Instagram that he'd be back at ComplexCon again this year.
I wonder if that's why they're sorting these out... Maybe they want to do more colours!?
Murakami mentioned on Instagram that he'd be back at ComplexCon again this year.
I wonder if that's why they're sorting these out... Maybe they want to do more colours!?
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Mr. Dob Murakami ComplexCon, by Lord Lucas Roham on Mar 29, 2017 13:52:05 GMT 1, Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March.
Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March.
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kendo
Junior Member
๐จ๏ธ 1,212
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Mr. Dob Murakami ComplexCon, by kendo on Mar 29, 2017 13:52:16 GMT 1, What are they going to do with the orders that haven't been dispatched yet!? Will they check them before sending - it'll be a total farce if they send them out only for you to return them as damaged!
What are they going to do with the orders that haven't been dispatched yet!? Will they check them before sending - it'll be a total farce if they send them out only for you to return them as damaged!
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tech
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February 2014
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Mr. Dob Murakami ComplexCon, by tech on Mar 29, 2017 14:26:31 GMT 1, Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March.
I emailed a few days ago and they told me single orders would be mailed this week.
Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March. I emailed a few days ago and they told me single orders would be mailed this week. |
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sharky
New Member
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 29, 2017 14:44:49 GMT 1, This is what Kaikaikiki replied to me:
"Thank you for forwarding this email between Baitme and you.
Please stand by while I will be forwarding this information to the appropriate contact at our company,
and I will get back to you as soon as I can.
My sincere apologies for the trouble caused.
Kind regards,
Saeko"
It seems that things are moving in the good directions.
This is what Kaikaikiki replied to me:
"Thank you for forwarding this email between Baitme and you.
Please stand by while I will be forwarding this information to the appropriate contact at our company,
and I will get back to you as soon as I can.
My sincere apologies for the trouble caused.
Kind regards,
Saeko"
It seems that things are moving in the good directions.
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Mr. Dob Murakami ComplexCon, by Lord Lucas Roham on Mar 29, 2017 14:45:45 GMT 1, Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March. I emailed a few days ago and they told me single orders would be mailed this week.
Anyone asked if we are getting the single orders sent out? Last time I contacted them they assured me it would be March. I emailed a few days ago and they told me single orders would be mailed this week. Yeah, me too, I hope this QC issue hasn't effected our orders, wonder if they will inspect before sending out? |
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floubi
Junior Member
๐จ๏ธ 1,509
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Mr. Dob Murakami ComplexCon, by floubi on Mar 29, 2017 14:50:30 GMT 1, Did anyone living in Europe paid custom charges?
Did anyone living in Europe paid custom charges?
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sharky
New Member
๐จ๏ธ 913
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 29, 2017 15:37:03 GMT 1, Did anyone living in Europe paid custom charges?
Did anyone living in Europe paid custom charges? Around โฌ45 |
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sharky
New Member
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Mr. Dob Murakami ComplexCon, by sharky on Mar 29, 2017 15:38:01 GMT 1, as floubi already quoted, looks like Bait are recalling the release: 
Thanks!
as floubi already quoted, looks like Bait are recalling the release: When did you get this? Did you make a PayPal claim? Thanks! |
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Deleted
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January 1970
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Mr. Dob Murakami ComplexCon, by Deleted on Mar 29, 2017 15:47:54 GMT 1, Sounds like a royal eff up this.....
Sounds like a royal eff up this.....
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sharky
New Member
๐จ๏ธ 913
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 29, 2017 17:33:54 GMT 1, When did you get this? Did you make a PayPal claim? Thanks! i think the email was sent to those who ordered the set since those were the only ones shipped so far. my buddy, who ordered the set and hasn't reached out to them yet regarding the issues, received the email this morning from bait. i ordered the single color and haven't heard anything from them since ordering it.ย
Thanks!
I have ordered and received a set but not this email. I have rather received a proposal of $70 as a refound...just trying to understand what are they doing...
When did you get this? Did you make a PayPal claim? Thanks! i think the email was sent to those who ordered the set since those were the only ones shipped so far. my buddy, who ordered the set and hasn't reached out to them yet regarding the issues, received the email this morning from bait. i ordered the single color and haven't heard anything from them since ordering it.ย Thanks! I have ordered and received a set but not this email. I have rather received a proposal of $70 as a refound...just trying to understand what are they doing... |
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Matt
Junior Member
๐จ๏ธ 2,357
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September 2014
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Mr. Dob Murakami ComplexCon, by Matt on Mar 29, 2017 18:45:12 GMT 1, i think the email was sent to those who ordered the set since those were the only ones shipped so far. my buddy, who ordered the set and hasn't reached out to them yet regarding the issues, received the email this morning from bait. i ordered the single color and haven't heard anything from them since ordering it.ย Thanks! I have ordered and received a set but not this email. I have rather received a proposal of $70 as a refound...just trying to understand what are they doing...
I just got an offer for 50$...wtf ?
Is the support email a bot ? The simple one line responses and the "please answer above this line" seem to indicate it is
i think the email was sent to those who ordered the set since those were the only ones shipped so far. my buddy, who ordered the set and hasn't reached out to them yet regarding the issues, received the email this morning from bait. i ordered the single color and haven't heard anything from them since ordering it.ย Thanks! I have ordered and received a set but not this email. I have rather received a proposal of $70 as a refound...just trying to understand what are they doing... I just got an offer for 50$...wtf ? Is the support email a bot ? The simple one line responses and the "please answer above this line" seem to indicate it is |
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Mr. Dob Murakami ComplexCon, by maddoghoek100 on Mar 29, 2017 21:11:39 GMT 1, Just as a footnote, there does seem to be a lot of confusion, i got both the recall notice and a request for some pictures after getting the recall notice.
And i think their explanation is a convenient fiction, but primarily a fiction. A close inspection reveals all kinds of quality control issues with the paint that would not fly in a mass produced action figure, much less a premium art object. The molds and 3D models were clearly quite good and the seams on the connected pieces seem tight with good tolerances, but the paint just has issues.
The fingerprints and black smudges are quite apparent, but even if you dont have those i suspect if you really start following the paint lines you will see uneven application and big swoops that go outside of the intended molded areas. Stuff that is just not commensurate with high end production. I presume they subcontracted the paint to a vendor they had not used before, and i assume that on this recall and replacement they will put the fear of god into them to get it right or use someone else.
Just as a footnote, there does seem to be a lot of confusion, i got both the recall notice and a request for some pictures after getting the recall notice.
And i think their explanation is a convenient fiction, but primarily a fiction. A close inspection reveals all kinds of quality control issues with the paint that would not fly in a mass produced action figure, much less a premium art object. The molds and 3D models were clearly quite good and the seams on the connected pieces seem tight with good tolerances, but the paint just has issues.
The fingerprints and black smudges are quite apparent, but even if you dont have those i suspect if you really start following the paint lines you will see uneven application and big swoops that go outside of the intended molded areas. Stuff that is just not commensurate with high end production. I presume they subcontracted the paint to a vendor they had not used before, and i assume that on this recall and replacement they will put the fear of god into them to get it right or use someone else.
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sharky
New Member
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Mr. Dob Murakami ComplexCon, by sharky on Mar 30, 2017 13:35:12 GMT 1, I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive).
I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive).
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Matt
Junior Member
๐จ๏ธ 2,357
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September 2014
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Mr. Dob Murakami ComplexCon, by Matt on Mar 30, 2017 13:38:42 GMT 1, I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive).
I think it will be difficult for them to explain why they offer replacements in some cases and not others.
They have admitted to defects on their pieces, and offered refunds or replacements, so it is going to become easier to go the PayPal or CC route now and have them explain why the refund - replace is not applicable in your case.
I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive). I think it will be difficult for them to explain why they offer replacements in some cases and not others. They have admitted to defects on their pieces, and offered refunds or replacements, so it is going to become easier to go the PayPal or CC route now and have them explain why the refund - replace is not applicable in your case. |
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Shoot Again
Junior Member
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Mr. Dob Murakami ComplexCon, by Shoot Again on Mar 30, 2017 13:42:11 GMT 1, I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive).
I have had further correspondence with BAIT and notwithstanding I told them that I know that they offered the replacement they keep on offering me ridiculous amounts. At the moment, the offer (which I declined) is $100. I will keep on trying to obtain the replacement as per their email to other forum members (which, unfortunately, I did not receive). I did NOT receive it either ;-( |
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sharky
New Member
๐จ๏ธ 913
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 30, 2017 16:10:22 GMT 1, UPDATE: Kaikaikiki just replied to me:
"Thank you for your email. I have forwarded your email to the appropriate person at Baitme.
You should be hearing from them directly if you haven't already. Please feel free to be back in touch.
Best regards,"
Fingers crossed!
UPDATE: Kaikaikiki just replied to me:
"Thank you for your email. I have forwarded your email to the appropriate person at Baitme.
You should be hearing from them directly if you haven't already. Please feel free to be back in touch.
Best regards,"
Fingers crossed!
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sharky
New Member
๐จ๏ธ 913
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 30, 2017 17:21:01 GMT 1, UPDATE: Kaikaikiki just replied to me: "Thank you for your email. I have forwarded your email to the appropriate person at Baitme. You should be hearing from them directly if you haven't already. Please feel free to be back in touch. Best regards," Fingers crossed!
BAIT finally answered:
"BAIT Customer Care Specialist (BAIT)
Mar 30, 09:17 PDT
Hello,
Once we are ready to receive the recalled items we will contact you about this matter.
Best Regards"
I do not know if this is a good sign or not...
UPDATE: Kaikaikiki just replied to me: "Thank you for your email. I have forwarded your email to the appropriate person at Baitme. You should be hearing from them directly if you haven't already. Please feel free to be back in touch. Best regards," Fingers crossed! BAIT finally answered: "BAIT Customer Care Specialist (BAIT) Mar 30, 09:17 PDT Hello, Once we are ready to receive the recalled items we will contact you about this matter. Best Regards" I do not know if this is a good sign or not... |
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Matt
Junior Member
๐จ๏ธ 2,357
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September 2014
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Mr. Dob Murakami ComplexCon, by Matt on Mar 30, 2017 17:52:37 GMT 1, sharky man they must really like you, you get a "hello" here and a "best regards" there...
Here is what I got :
Hello,
Once we have reached a solution you will be notified.
No doubt these guys know a thing or two about customer service !
sharky man they must really like you, you get a "hello" here and a "best regards" there... Here is what I got : Hello, Once we have reached a solution you will be notified. No doubt these guys know a thing or two about customer service !
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sharky
New Member
๐จ๏ธ 913
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January 2012
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Mr. Dob Murakami ComplexCon, by sharky on Mar 30, 2017 20:40:50 GMT 1, UPDATE: Kaikaikiki just replied to me: "Thank you for your email. I have forwarded your email to the appropriate person at Baitme. You should be hearing from them directly if you haven't already. Please feel free to be back in touch. Best regards," Fingers crossed! BAIT finally answered: "BAIT Customer Care Specialist (BAIT) Mar 30, 09:17 PDT Hello, Once we are ready to receive the recalled items we will contact you about this matter. Best Regards" I do not know if this is a good sign or not...
Two more messages from BAIT:
"BAIT Support (BAIT)
Mar 30, 11:27 PDT
Hello,
Return address will be provided after it's decided, and kindly rest assured. Just make sure to keep the shipping receipt, and we will process a partial refund for the shipping cost."
AND (after my query about returning costs)
"BAIT Support (BAIT)
Mar 30, 12:14 PDT
Hello,
Yes. We will cover the return shipping in full. After address is confirmed, we will let you know. Kindly keep the receipt and show it to us after everything is done. We will process the funds as partial refund onto your order. But of course, it will be covered in full.
Best regards."
Hope this will help someone else here in the forum!
UPDATE: Kaikaikiki just replied to me: "Thank you for your email. I have forwarded your email to the appropriate person at Baitme. You should be hearing from them directly if you haven't already. Please feel free to be back in touch. Best regards," Fingers crossed! BAIT finally answered: "BAIT Customer Care Specialist (BAIT) Mar 30, 09:17 PDT Hello, Once we are ready to receive the recalled items we will contact you about this matter. Best Regards" I do not know if this is a good sign or not... Two more messages from BAIT: "BAIT Support (BAIT) Mar 30, 11:27 PDT Hello, Return address will be provided after it's decided, and kindly rest assured. Just make sure to keep the shipping receipt, and we will process a partial refund for the shipping cost." AND (after my query about returning costs) "BAIT Support (BAIT) Mar 30, 12:14 PDT Hello, Yes. We will cover the return shipping in full. After address is confirmed, we will let you know. Kindly keep the receipt and show it to us after everything is done. We will process the funds as partial refund onto your order. But of course, it will be covered in full. Best regards." Hope this will help someone else here in the forum! |
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Mr. Dob Murakami ComplexCon, by maddoghoek100 on Mar 30, 2017 22:45:32 GMT 1, The confusion seems to abound. They issued me a ups return shipping label. So something i did seems to have pushed them
The confusion seems to abound. They issued me a ups return shipping label. So something i did seems to have pushed them
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dtrain
New Member
๐จ๏ธ 60
๐๐ป 18
March 2017
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Mr. Dob Murakami ComplexCon, by dtrain on Mar 30, 2017 23:43:05 GMT 1, I inquired about my single Dob being shipped by the deadline they previously provided "by end of March". Seems they are now inspecting the figures before shipping due to the QC problems. My guess is this will probably lead to scrapping the remaining figures and and a new production run before any more fulfillments.
"BAIT Customer Care Specialist (BAIT)
Mar 30, 14:46 PDT
Hello,
We do apologize for the delay. We are currently experiencing extended processing times at this moment. Once the item is ready to be shipped a tracking number will be provided. Unfortunately we need to inspect the item before it is shipped out to ensure quality control. As of this moment we do not have an estimated ship date since inspection will need to take place. We are working our hardest to ensure these items get shipped and quality control.
Best Regards"
I inquired about my single Dob being shipped by the deadline they previously provided "by end of March". Seems they are now inspecting the figures before shipping due to the QC problems. My guess is this will probably lead to scrapping the remaining figures and and a new production run before any more fulfillments.
"BAIT Customer Care Specialist (BAIT)
Mar 30, 14:46 PDT
Hello,
We do apologize for the delay. We are currently experiencing extended processing times at this moment. Once the item is ready to be shipped a tracking number will be provided. Unfortunately we need to inspect the item before it is shipped out to ensure quality control. As of this moment we do not have an estimated ship date since inspection will need to take place. We are working our hardest to ensure these items get shipped and quality control.
Best Regards"
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Mr. Dob Murakami ComplexCon, by Lord Lucas Roham on Mar 31, 2017 18:39:03 GMT 1, My order is now 'On Hold'. Anyone else??
My order is now 'On Hold'. Anyone else??
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Art Fan 2011
Junior Member
๐จ๏ธ 4,671
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February 2012
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Mr. Dob Murakami ComplexCon, by Art Fan 2011 on Mar 31, 2017 18:52:10 GMT 1, Absolutely terrible service!! bought this for my son - by the time it lands, he will of moved out got married and had kids of his own (he`s not even started school yet  )
Absolutely terrible service!! bought this for my son - by the time it lands, he will of moved out got married and had kids of his own (he`s not even started school yet ) |
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Mr. Dob Murakami ComplexCon, by Con Art Studio on Mar 31, 2017 19:09:43 GMT 1, My order is now 'On Hold'. Anyone else??
My order is now 'On Hold'. Anyone else?? my single still says 'picking' |
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