pr.yu
New Member
Posts โข 496
Likes โข 633
June 2017
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Customs damage, by pr.yu on Dec 14, 2017 22:22:04 GMT 1, I recently purchased a small wooden painting by an artist who is on the UAA web site. It was packed excellently and clearly marked as fragile. The item was clearly opened by customs with a box cutter and there are two large gashes about 1 cm in from the side of the item. These can be framed out, but I had no intention of framing the piece, and I think it looks better unframed. Anyone dealt with damage due to customs opening your package? Do I have any recourse?
I recently purchased a small wooden painting by an artist who is on the UAA web site. It was packed excellently and clearly marked as fragile. The item was clearly opened by customs with a box cutter and there are two large gashes about 1 cm in from the side of the item. These can be framed out, but I had no intention of framing the piece, and I think it looks better unframed. Anyone dealt with damage due to customs opening your package? Do I have any recourse?
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sfnyc
Junior Member
Posts โข 1,117
Likes โข 1,127
August 2017
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Customs damage, by sfnyc on Dec 14, 2017 22:37:24 GMT 1, US customs? Sadly pretty common... so I believe the only effective recourse would involve a lawsuit, as these complaints go nowhere
US customs? Sadly pretty common... so I believe the only effective recourse would involve a lawsuit, as these complaints go nowhere
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pr.yu
New Member
Posts โข 496
Likes โข 633
June 2017
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Customs damage, by pr.yu on Dec 14, 2017 22:44:19 GMT 1, Crap. Just reckless. Don't understand it. No reason to sue for a $200 piece. Terribly annoying.
Crap. Just reckless. Don't understand it. No reason to sue for a $200 piece. Terribly annoying.
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Redbirds
New Member
Posts โข 938
Likes โข 807
March 2017
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Customs damage, by Redbirds on Dec 14, 2017 22:49:20 GMT 1, 200 dollar wood sounds like a zupa -either way u contact artist ? some good guys out there -might be able repair or cover cuts
200 dollar wood sounds like a zupa -either way u contact artist ? some good guys out there -might be able repair or cover cuts
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pr.yu
New Member
Posts โข 496
Likes โข 633
June 2017
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Customs damage, by pr.yu on Dec 14, 2017 22:59:59 GMT 1, Not yet. I'm sure he would. Just annoying to have to ship back and forth for such a small piece. And it's not like it was his fault. I'll probably just send him a PM.
Not yet. I'm sure he would. Just annoying to have to ship back and forth for such a small piece. And it's not like it was his fault. I'll probably just send him a PM.
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mrcharme
New Member
Posts โข 97
Likes โข 44
October 2017
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Customs damage, by mrcharme on Dec 15, 2017 4:51:22 GMT 1, Do a claim with the postal service used. Lets hope it was ship insured, if so just do a claim and have patiente.
Already happen to me and they paid the 1000$ that was insured, even if the print was more valuable.
GL with that
Do a claim with the postal service used. Lets hope it was ship insured, if so just do a claim and have patiente.
Already happen to me and they paid the 1000$ that was insured, even if the print was more valuable.
GL with that
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NYart
Junior Member
Posts โข 1,221
Likes โข 844
January 2016
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Customs damage, by NYart on Dec 15, 2017 14:04:15 GMT 1, Crap. Just reckless. Don't understand it. No reason to sue for a $200 piece. Terribly annoying.
Unfortunately it just comes down to them not being held responsible. If damaged items were able to come back to the individual who caused it, and cost USPS or CBP money there may be changes.
Only thing Iโve received fortunately that they obviously went through was a Zedsy piecewhich was unharmed. Iโm quite sure it was because of his vague labeling and return address. Have a Fake coming the next day or two Iโm a little concerned about since itโs from the Netherlands lol.
Crap. Just reckless. Don't understand it. No reason to sue for a $200 piece. Terribly annoying. Unfortunately it just comes down to them not being held responsible. If damaged items were able to come back to the individual who caused it, and cost USPS or CBP money there may be changes. Only thing Iโve received fortunately that they obviously went through was a Zedsy piecewhich was unharmed. Iโm quite sure it was because of his vague labeling and return address. Have a Fake coming the next day or two Iโm a little concerned about since itโs from the Netherlands lol. |
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Art Fan 2011
Junior Member
Posts โข 4,671
Likes โข 1,952
February 2012
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Customs damage, by Art Fan 2011 on Dec 15, 2017 16:42:23 GMT 1, ^^ lets hope they don`t spot the word "FAKE" on the paperwork 
^^ lets hope they don`t spot the word "FAKE" on the paperwork |
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