genesis
New Member
Posts โข 84
Likes โข 59
July 2018
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Galleries to avoid, by genesis on Jun 23, 2019 4:07:00 GMT 1, Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with?
TIA.
Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with?
TIA.
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19818914
Junior Member
Posts โข 1,337
Likes โข 1,029
October 2018
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Galleries to avoid, by 19818914 on Jun 23, 2019 4:19:30 GMT 1, Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with? TIA.
What they do? I just felt like they take their time with no consideration to the customer. Maybe under staffed.
Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with? TIA. What they do? I just felt like they take their time with no consideration to the customer. Maybe under staffed. |
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ca
Junior Member
Posts โข 1,925
Likes โข 2,375
March 2011
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genesis
New Member
Posts โข 84
Likes โข 59
July 2018
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Galleries to avoid, by genesis on Jun 24, 2019 3:12:03 GMT 1, Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with? TIA. What they do? I just felt like they take their time with no consideration to the customer. Maybe under staffed.
They were courteous in the emails, but at this point I'm still in the same situation w/o my print or money, and it feels like I am just getting the run around. I have placed the charge on dispute with the CC company, but that takes a month to resolve.
I've had orders that I placed in the UK and Paris around the same time arrive within the time period it took them to send the first message.
Recently encountered some issues around an order I placed and dealing with The Hole NYC. Wanted to inquire whether there is a running list of galleries other buyers/investors have had issues with? TIA. What they do? I just felt like they take their time with no consideration to the customer. Maybe under staffed. All started with the print that I wanted being listed on two eCom platforms (their portal and Artsy). I get an email saying that my money will be refunded ~2 weeks after the order has been placed, and that I should reorder on Artsy. Followed up 5 days later inquiring about refund since it hadn't post to my CC. No response received. Fast forward almost ~1.5 weeks later still no print, still no refund. I posted a complaint to Instagram and Twitter (as well as to the artist) and magically I get a reply within a few hours, basically stating the same thing they stated in their original email, with the excuse that they were busy. They were courteous in the emails, but at this point I'm still in the same situation w/o my print or money, and it feels like I am just getting the run around. I have placed the charge on dispute with the CC company, but that takes a month to resolve. I've had orders that I placed in the UK and Paris around the same time arrive within the time period it took them to send the first message. |
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jcanz
New Member
Posts โข 2
Likes โข 0
April 2018
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Galleries to avoid, by jcanz on Jun 24, 2019 22:02:34 GMT 1, That sounds like an annoying situation with The Hole. I ordered a print from them recently and had no issues. I ordered through Artsy, and it was shipped and received within a week or so.
That sounds like an annoying situation with The Hole. I ordered a print from them recently and had no issues. I ordered through Artsy, and it was shipped and received within a week or so.
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